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#analytics
GOOGLE ANALYTICS 101
Wednesday, July 27, 2016
#analytics
Freya Jones
Paid Search & Performance Specialist
United Arab Emirates | @freya_jones
10 years experience in Digital Marketing
Speaker at Search Conferences Worldwide (SES, SMX)
Regular contributor to on and offline publications &
author of several SEM Best Practises Guides including
eConsultancy and UK’s B2B Marketing Network
Heavily involved in the Global Search Community
Summary Awards & Certifications
Skills & Endorsements
Awarded Premium Google Partner in June 2016
Registered Google Partner since 2010
Management Today “35 women under 35” list in 2009
“Best Use of Technology women under 30” BlackBerry
Women & Technology Awards in 2008
B2B Marketing Newcomer of the Year in 2007
PPCSEM
Digital Marketing
AdWordsSEO
5pecialist
Google Accreditations
#analytics
WHY WE MEASURE THE WEB?
To understand what is working
To improve our results
To justify and encourage results
To fix things that are not working
To calculate our value
To dominate our niche
#analytics
MARKETING IS
SCIENCE
AND ART
#analytics
this is
where
ANALTYICS
comes in.
#analytics
#analytics
60 MINUTES TO LEARN…
How to create
a Google
Analytics
Account
Getting Google
Analytics Code
on your site
Integration With
AdWords and
other media
channels.
#analytics
60 MINUTES TO LEARN…
Understanding
the platform,
navigation and
terms
Setting Goals to
measure your
Website’s
success
Installing
Custom
Dashboards for
Management
#analytics
CREATING A GOOGLE ANALYTICS
ACCOUNT
#analytics
#analytics#analytics
#analytics#analytics
#analytics
#analytics
#analytics
PLACING GOOGLE ANALYTICS ON
YOUR SITE
SET UP ANALYTICS TRACKING
There are several ways to collect data in Analytics, depending on
whether you want to track a website, an app, or other Internet-
connected device.
#analytics
#analytics
#analytics
Areas You Can Add Codes
HTML
Website
Python,
Ruby, PHP
Dynamic
website
Web-
hosting
service
WordPress.com
GoDaddy
Shopify
Mobile
Application
You can track
your mobile
app using
Firebase
Analytics
Internet-
connected
device
You can track
your ICDevices
by using
Analytics
Measurement
Protocol
To collect data, you must copy and paste the Analytics tracking code into every web page within your sitemap!
#analytics
TAKE CONTROL OF YOUR TAGS
There are several ways to collect data in Analytics, depending on
whether you want to track a website, an app, or other Internet-
connected device.
#analytics
#analytics
VERIFY THE TRACKING CODE IS WORKING
Once you have successfully installed Analytics tracking, it may take up to
24 hours for data such as traffic information, user characteristics, and
browsing information to appear in your reports.
However, you can check your web tracking code setup immediately.
#analytics
#analytics
GETTING
CLEAN DATA
FOR YOUR
WEBSITE
#analytics
#analytics#analytics
#analytics
#analytics
Integration
with AdWords
& other media
channels.#analytics
#analytics
Before you start, make sure that
you have Administrative access.
#analytics
Before you start, make sure that you have
owner access to the Search Console
(formerly Google Webmaster Tools).
#analytics
USING THE GOOGLE ANALYTICS SEARCH CONSOLE REPORT
The Landing Page, Countries and Devices reports merge the Search
Console dimensions Impressions, Clicks, CTR and Average Position with
the Google Analytics dimensions Sessions, Bounce Rate, Pages/Session
and the Conversion metrics of Goal Completions, Goal Value and Goal
Conversion Rate for either all or specific goals.
The Queries report provides direct access to Search Console query data.
Search Console integration provides four reports within Google Analytics.
#analytics
Before you start, take a copy of full URL’s from
active social network websites such as
Facebook, Twitter, Instagram, YouTube#analytics
#analytics
FIND YOUR WAY
AROUND
ANALYTICS
Learn the main
features and
controls of an
Analytics report.
#analytics
#analytics
2
4
5
6
7
Navigation links
Accounts, Settings, and
Diagnostics
REPORTNAVIGATION
Add segments
Report header
Graph view
Add filters
Data table view
1
3
8
access to certain
features or pages in
Analytics depends
on your permissions.#analytics
#analytics
TERMS GLOSSARY
IN GOOGLE
ANALYTICS
See the glossary of
terms used for
Google Analytics
#analytics
#analytics
Aq Cs Hd S B Cd Go Ef G Pp Tc Ai Ui Ae Si Db Su XI An
Ha Ut Du Ne Bf Lp Us As Gr Sp TI Cy Sn Ao Vi Ie Rt Um Js
Ou Af Dt Dh St Ep Sm Ad Rp Tr Pe Wp Os Rg Vs No Dr Ga Iq
D Aw Vc La Pv Ss P Ar Fv Re Am Ps Rx Cu GI Uc Cr Ur Cp
Rf Ca Sc Tb Br Pt Eo Ex Gf Tp Ua Ug SI Di Co Cg Av Ck Mo
O Ms So Ov Pk Ed Te Ia Ec Mc At Tn Pd Cm Fl Pg Ap In Gi
Pc Ba Q PI Ok Ti Pf Cn Ee Ac Um To Al Da Es Em Yn Mp Ds
Et K Lp Uw No Po Er Li Id Pr
Ro Sq Gs Ci $ Sg Sh Pi Sa Gt
Au Se U Sd A DI Dg Ag Gd I Fy Is Oc Ge L Lo Nr E Fr
T Bo N M Dv Dd Dp Cq C Cv Ud Bm Ch Lc DC Uf
Audience
Acquisition
Behaviour
Conversions
Settings
Interface
Product
Data
#analytics
BOUNCE RATE
HEREAND GONE.
(probably to your
competitor)
A bounce can be...
• Clicking a link to a different site
• Clicking the back button
• Typing in a new URL
• Closing a window
#analytics
#analytics
INDIVIDUAL PAGE BOUNCE RATE
WORRY IF OVER 75%
KEEP IMPROVING AT 50%
AIM FOR 25%
OVERALL SITE BOUNCE RATE
IS SIGNIFICANTLY MORE
IMPORTANT THAN
#analytics
SETTING GOALS
FOR YOUR
WEBSITE
#analytics
#analytics
REACH PROSPECTS CONVERT LEADS CLOSE SALES
CONTENT
EBOOK CALCULATOR
NEWSLETTER VIDEO
CONVERSION
ONLINE ENQUIRY PHONE
LIVE CHAT PURCHASE
SOCIAL
REMARKETING
SEO
DIRECT
PPC
SPONSOR
NETWORKING
EMAIL WEBSITE MICROSITE LANDING
PAGE
PROMOTIONS
QUICK
INFORMATION
DEMO
CRM
MEETING
PROPOSAL
#analytics#analytics
#analytics#analytics
#analytics
About goals
Use goals to
measure how
often users
complete
specific actions.
Goals fall into
one of four
types, listed in
the table:
Goal Type Description Example
Destination A specific location loads
Thank you for
registering! web page or
app screen
Duration
Sessions that lasts a
specific amount of time
or longer
10 minutes or longer
spent on a support site
Pages/Screens per
session
A user views a specific
number of pages or
screens
5 pages or screens
have been loaded
Event
An action defined as an
Event is triggered
Social recommendation,
video play, ad click
Goals can't be deleted, but you can stop recording data for a goal.
#analytics
CUSTOM DASHBOARDS FOR
BUSINESSES
SETTING UP
DASHBOARDS
FOR YOUR
MANAGEMENT
#analytics
#analytics
DASHBOARDS PULL IT ALL TOGETHER
#analytics
#analytics
ACCOUNTS
MARKETING
SALESDESIGN
IT
DASHBOARDS PULL IT ALL TOGETHER
#analytics
#analytics
Using Dashboards
Using a Dashboard is very much like using any report in Analytics. You can examine
the graph elements in a widget by hovering your mouse pointer over the element.
Change the name of a Dashboard
by clicking the Dashboard’s title.
1
2
Adjust the date range or compare 2
date ranges using the date picker.
3
Add widgets, share, customise or
remove the Dashboard using the
action bar
4
Add or remove segments.
Refresh the Dashboard’s data by clicking the Refresh Dashboard link,
located in the bottom right corner of the page (not shown in the screen shot).
#analytics
#analytics
THREE METHODS TO CREATE DASHBOARDS
Do It
Yourself
Starter
Kits
Import
from the
Experts
#analytics
FOR THE ACCOUNTANT
#analytics
#analytics
FOR THE MARKETER
#analytics
#analytics
FOR THE IT DEPARTMENT
#analytics
#analytics
FOR THE DESIGNER
SCROLL TRACKING CLICK TRACKING
#analytics
#analytics
NEXT WORKSHOP WE WILL COVER…
Understanding
Demographic
and User Data
How to define
Events, Goals &
Ecommerce
Transactions
Create Custom
Segments &
Reports
Cross Domain
Tracking
#analytics
WE JUST SCRATCHED THE SURFACE
WHAT QUESTIONS
DO YOU HAVE?
Book your seat for the next
Google Analytics' workshop
with The Bureau Team.
#analytics
THANK YOU!
FREYA JONES
Paid Search & Performance Specialist
United Arab Emirates | @freya_jones

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Google Analytics 101

  • 2. #analytics Freya Jones Paid Search & Performance Specialist United Arab Emirates | @freya_jones 10 years experience in Digital Marketing Speaker at Search Conferences Worldwide (SES, SMX) Regular contributor to on and offline publications & author of several SEM Best Practises Guides including eConsultancy and UK’s B2B Marketing Network Heavily involved in the Global Search Community Summary Awards & Certifications Skills & Endorsements Awarded Premium Google Partner in June 2016 Registered Google Partner since 2010 Management Today “35 women under 35” list in 2009 “Best Use of Technology women under 30” BlackBerry Women & Technology Awards in 2008 B2B Marketing Newcomer of the Year in 2007 PPCSEM Digital Marketing AdWordsSEO 5pecialist Google Accreditations
  • 3. #analytics WHY WE MEASURE THE WEB? To understand what is working To improve our results To justify and encourage results To fix things that are not working To calculate our value To dominate our niche
  • 6. #analytics 60 MINUTES TO LEARN… How to create a Google Analytics Account Getting Google Analytics Code on your site Integration With AdWords and other media channels.
  • 7. #analytics 60 MINUTES TO LEARN… Understanding the platform, navigation and terms Setting Goals to measure your Website’s success Installing Custom Dashboards for Management
  • 8. #analytics CREATING A GOOGLE ANALYTICS ACCOUNT #analytics
  • 13. #analytics PLACING GOOGLE ANALYTICS ON YOUR SITE SET UP ANALYTICS TRACKING There are several ways to collect data in Analytics, depending on whether you want to track a website, an app, or other Internet- connected device. #analytics
  • 15. #analytics Areas You Can Add Codes HTML Website Python, Ruby, PHP Dynamic website Web- hosting service WordPress.com GoDaddy Shopify Mobile Application You can track your mobile app using Firebase Analytics Internet- connected device You can track your ICDevices by using Analytics Measurement Protocol To collect data, you must copy and paste the Analytics tracking code into every web page within your sitemap!
  • 16. #analytics TAKE CONTROL OF YOUR TAGS There are several ways to collect data in Analytics, depending on whether you want to track a website, an app, or other Internet- connected device. #analytics
  • 17. #analytics VERIFY THE TRACKING CODE IS WORKING Once you have successfully installed Analytics tracking, it may take up to 24 hours for data such as traffic information, user characteristics, and browsing information to appear in your reports. However, you can check your web tracking code setup immediately. #analytics
  • 21. #analytics Integration with AdWords & other media channels.#analytics
  • 22. #analytics Before you start, make sure that you have Administrative access.
  • 23. #analytics Before you start, make sure that you have owner access to the Search Console (formerly Google Webmaster Tools).
  • 24. #analytics USING THE GOOGLE ANALYTICS SEARCH CONSOLE REPORT The Landing Page, Countries and Devices reports merge the Search Console dimensions Impressions, Clicks, CTR and Average Position with the Google Analytics dimensions Sessions, Bounce Rate, Pages/Session and the Conversion metrics of Goal Completions, Goal Value and Goal Conversion Rate for either all or specific goals. The Queries report provides direct access to Search Console query data. Search Console integration provides four reports within Google Analytics.
  • 25. #analytics Before you start, take a copy of full URL’s from active social network websites such as Facebook, Twitter, Instagram, YouTube#analytics
  • 26. #analytics FIND YOUR WAY AROUND ANALYTICS Learn the main features and controls of an Analytics report. #analytics
  • 27. #analytics 2 4 5 6 7 Navigation links Accounts, Settings, and Diagnostics REPORTNAVIGATION Add segments Report header Graph view Add filters Data table view 1 3 8 access to certain features or pages in Analytics depends on your permissions.#analytics
  • 28. #analytics TERMS GLOSSARY IN GOOGLE ANALYTICS See the glossary of terms used for Google Analytics #analytics
  • 29. #analytics Aq Cs Hd S B Cd Go Ef G Pp Tc Ai Ui Ae Si Db Su XI An Ha Ut Du Ne Bf Lp Us As Gr Sp TI Cy Sn Ao Vi Ie Rt Um Js Ou Af Dt Dh St Ep Sm Ad Rp Tr Pe Wp Os Rg Vs No Dr Ga Iq D Aw Vc La Pv Ss P Ar Fv Re Am Ps Rx Cu GI Uc Cr Ur Cp Rf Ca Sc Tb Br Pt Eo Ex Gf Tp Ua Ug SI Di Co Cg Av Ck Mo O Ms So Ov Pk Ed Te Ia Ec Mc At Tn Pd Cm Fl Pg Ap In Gi Pc Ba Q PI Ok Ti Pf Cn Ee Ac Um To Al Da Es Em Yn Mp Ds Et K Lp Uw No Po Er Li Id Pr Ro Sq Gs Ci $ Sg Sh Pi Sa Gt Au Se U Sd A DI Dg Ag Gd I Fy Is Oc Ge L Lo Nr E Fr T Bo N M Dv Dd Dp Cq C Cv Ud Bm Ch Lc DC Uf Audience Acquisition Behaviour Conversions Settings Interface Product Data
  • 30. #analytics BOUNCE RATE HEREAND GONE. (probably to your competitor) A bounce can be... • Clicking a link to a different site • Clicking the back button • Typing in a new URL • Closing a window #analytics
  • 31. #analytics INDIVIDUAL PAGE BOUNCE RATE WORRY IF OVER 75% KEEP IMPROVING AT 50% AIM FOR 25% OVERALL SITE BOUNCE RATE IS SIGNIFICANTLY MORE IMPORTANT THAN
  • 33. #analytics REACH PROSPECTS CONVERT LEADS CLOSE SALES CONTENT EBOOK CALCULATOR NEWSLETTER VIDEO CONVERSION ONLINE ENQUIRY PHONE LIVE CHAT PURCHASE SOCIAL REMARKETING SEO DIRECT PPC SPONSOR NETWORKING EMAIL WEBSITE MICROSITE LANDING PAGE PROMOTIONS QUICK INFORMATION DEMO CRM MEETING PROPOSAL
  • 36. #analytics About goals Use goals to measure how often users complete specific actions. Goals fall into one of four types, listed in the table: Goal Type Description Example Destination A specific location loads Thank you for registering! web page or app screen Duration Sessions that lasts a specific amount of time or longer 10 minutes or longer spent on a support site Pages/Screens per session A user views a specific number of pages or screens 5 pages or screens have been loaded Event An action defined as an Event is triggered Social recommendation, video play, ad click Goals can't be deleted, but you can stop recording data for a goal.
  • 37. #analytics CUSTOM DASHBOARDS FOR BUSINESSES SETTING UP DASHBOARDS FOR YOUR MANAGEMENT #analytics
  • 38. #analytics DASHBOARDS PULL IT ALL TOGETHER #analytics
  • 40. #analytics Using Dashboards Using a Dashboard is very much like using any report in Analytics. You can examine the graph elements in a widget by hovering your mouse pointer over the element. Change the name of a Dashboard by clicking the Dashboard’s title. 1 2 Adjust the date range or compare 2 date ranges using the date picker. 3 Add widgets, share, customise or remove the Dashboard using the action bar 4 Add or remove segments. Refresh the Dashboard’s data by clicking the Refresh Dashboard link, located in the bottom right corner of the page (not shown in the screen shot). #analytics
  • 41. #analytics THREE METHODS TO CREATE DASHBOARDS Do It Yourself Starter Kits Import from the Experts
  • 44. #analytics FOR THE IT DEPARTMENT #analytics
  • 45. #analytics FOR THE DESIGNER SCROLL TRACKING CLICK TRACKING #analytics
  • 46. #analytics NEXT WORKSHOP WE WILL COVER… Understanding Demographic and User Data How to define Events, Goals & Ecommerce Transactions Create Custom Segments & Reports Cross Domain Tracking
  • 47. #analytics WE JUST SCRATCHED THE SURFACE WHAT QUESTIONS DO YOU HAVE? Book your seat for the next Google Analytics' workshop with The Bureau Team.
  • 48. #analytics THANK YOU! FREYA JONES Paid Search & Performance Specialist United Arab Emirates | @freya_jones