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Product | Service Realization
ISO 9001:2008 Requirements
 Methodologies used to transform tangible inputs to a
product/service that creates value to the customer.
 Product Realization Process addresses the
production/service chain right from requirement till its
release to the customer.
PRODUCT (SERVICE) Realization
DISCOVERY DESIGN DEVELOP DELIVER
PRODUCT REALIZATION CHAIN
 Customer Purchase Orders
 Sales Orders
 Contract Review
 Plans & Specification Sheets
 Enquiry Register
 Customer Complaints
 Planning Includes
 Quality Specifications
 Production Processes
 Inspection & Test methods
 Delivery Schedules
 Man & Machine
 Documents & Records
PLANING and Discovery
 Discovery Includes
 Customer Requirements
 Specified & Implied
Requirements
 Delivery Requirements
 Legal & Regulatory
Requirements
DOCUMENTATION
• Design Process should include
– Planning & Control of Various stages
– Design Inputs, Outputs, Review,
– Design Verification & Validation
– Roles & Responsibilities
– Control of Design Changes
• Records should be maintained for
– Review, Verification, Validation, Changes, Approval
PRODUCT | SERVICE Design
PURCHASING Requires
 Supplier Identification &
Evaluation
 Purchase Order
 Verification Of Purchased
Materials
DEVELOPMENT Process
PURCHASE |PRODUCE|PROTECT
PRODUCTION | SERVICE Requires
 Production Plan
 Production Facility &
Controls
 Validation of Processes
 Product Quality Control
 Work Instructions for jobs
 Identification & Traceability
 Availability of Monitoring
and measuring Instrument.
 Calibration of Instruments
PROTECTION Requires
 Protection of Customer
property
 Protection of Finished goods
RECORDS
RECORDS
RECORDS
DELIVERY Process
Release of Product|Service
• Delivery Process should include
– Delivery Note
– Personnel Authorizing Release
– Post delivery Activities
CONTACT us for ISO Initiatives
Contact Mr. G. Sreedharan for the following
ISO 9001:2008 needs
Email: sreedharang@gmail.com
SreeVaniConsultants
Can Assist in the following areas
 Documentation
 Document Review
 Implementation
 Internal Audits
 Certification Process
 Awareness Training Sessions
 Training on Web

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Product Realization

  • 1. Product | Service Realization ISO 9001:2008 Requirements
  • 2.  Methodologies used to transform tangible inputs to a product/service that creates value to the customer.  Product Realization Process addresses the production/service chain right from requirement till its release to the customer. PRODUCT (SERVICE) Realization DISCOVERY DESIGN DEVELOP DELIVER PRODUCT REALIZATION CHAIN
  • 3.  Customer Purchase Orders  Sales Orders  Contract Review  Plans & Specification Sheets  Enquiry Register  Customer Complaints  Planning Includes  Quality Specifications  Production Processes  Inspection & Test methods  Delivery Schedules  Man & Machine  Documents & Records PLANING and Discovery  Discovery Includes  Customer Requirements  Specified & Implied Requirements  Delivery Requirements  Legal & Regulatory Requirements DOCUMENTATION
  • 4. • Design Process should include – Planning & Control of Various stages – Design Inputs, Outputs, Review, – Design Verification & Validation – Roles & Responsibilities – Control of Design Changes • Records should be maintained for – Review, Verification, Validation, Changes, Approval PRODUCT | SERVICE Design
  • 5. PURCHASING Requires  Supplier Identification & Evaluation  Purchase Order  Verification Of Purchased Materials DEVELOPMENT Process PURCHASE |PRODUCE|PROTECT PRODUCTION | SERVICE Requires  Production Plan  Production Facility & Controls  Validation of Processes  Product Quality Control  Work Instructions for jobs  Identification & Traceability  Availability of Monitoring and measuring Instrument.  Calibration of Instruments PROTECTION Requires  Protection of Customer property  Protection of Finished goods RECORDS RECORDS RECORDS
  • 6. DELIVERY Process Release of Product|Service • Delivery Process should include – Delivery Note – Personnel Authorizing Release – Post delivery Activities
  • 7. CONTACT us for ISO Initiatives Contact Mr. G. Sreedharan for the following ISO 9001:2008 needs Email: sreedharang@gmail.com SreeVaniConsultants Can Assist in the following areas  Documentation  Document Review  Implementation  Internal Audits  Certification Process  Awareness Training Sessions  Training on Web