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A CLOSE-UP LOOK AT 20 STAND-OUT
EXAMPLES OF B2B CONTENT MARKETING
Presented by Sponsored by
2
TABLE OF CONTENTS
Buyer-Focused Content
04	 EMC
05	 Glassdoor
06	 Lattice Engines
07	 Microsoft Visual Studio
08	 Trapit
Combination of Paid,
Owned & Earned Media
09	 Panasonic
Influencer Campaign
10	 Cision
11	 TopRank Online Marketing
Interactive Content
12	 Penton
13	 The Trade Desk
14	 Unitrends
Measurable ROI
15	 Experian Marketing Services
16	 Marketo
Multi-Touch Campaign
17	 Influitive
18	 Offerpop
19	 Optum
Nurture Campaign
20	 Dell
21	 Quintiq
22	 SAP & Avnet
Rebranding Campaign
23	 Seagate
3
HONORING BUYER-FOCUSED CONTENT THAT DRIVES ENGAGEMENT
AND ROI ACROSS CHANNELS
With the fourth annual Killer Content Awards (KCAs), Demand Gen
Report recognizes B2B companies that have helped innovate the
content marketing landscape across all channels and leveraged
evolving buyer behaviors.
A few themes have emerged from this year’s crop of
outstanding campaigns:
Buyer-focused content was a top priority for entrants, such as
Microsoft, Lattice Engines and Glassdoor. Developing personalized,
targeted content that’s accessible from multiple platforms was
critical for these winners when engaging prospects and clients.
Influencers played a key role in many of the submissions this
year. As many marketers are looking to the social web to reach
more prospects and communicate with clients, companies, such as
TopRank Online Marketing and Cision, are tapping influencers to
create and propel their campaigns.
B2B marketers, such as Marketo and Experian Marketing Services,
are becoming increasingly sophisticated about measuring the
return on their campaign investment.
Content has always been a strong influencer at the top of the funnel,
but companies, such as Dell, SAP and Quintiq, are making the most
of nurture campaigns to influence prospects at all stages of the
buying journey.
Finally, B2B marketers are recognizing that they have to broaden
their channels to reach the increasing number of Millennials moving
into decision-making roles. Companies, such as Offerpop and
Optum, are focusing their efforts on multi-touch campaigns that
span a number of channels.
The winners were honored at Demand Gen Report’s annual event, the
B2B Content2Conversion Conference.
In determining the winners from an abundance of responses, we
focused on the following criteria:
•	 Educational content that informs and inspires buyers;
•	 Social media reach and targeted content marketing;
•	 Connecting the dots between content and the bottom line; and
•	 Deploying content that drives successful, cross-channel campaigns.
In the report are profiles of 20 of the KCA winners that highlight their
content goals, as well as provide insight into the metrics used to
demonstrate the content’s effectiveness and the lessons learned.
Sincerely,
Andrew Gaffney
Editor
Demand Gen Report
LESSONS LEARNED
4Click the content images above to view the full content pieces
•	 Continue to keep buyers and
their preferences in mind,
even with late-stage content;
•	 Make it easy for buyers to
connect with sales reps; and
•	 Ensure all content and
product information is easy
to find and access.
Category: Buyer-Focused Content | Company: EMC
THE GOAL:
The consumerization of IT has changed how customers
research and buy solutions. EMC recognized that more
B2B buyers prefer to research solutions online before
speaking with a sales rep. The company sought a
strategy that would empower digital buyers, but also
support the channel partners that sold its products.
THE ASSETS:
The EMC Store was built to provide a digital shopping
experience for IT technologists who make purchasing
decisions within their companies. The Store, which is
supplemented with late-stage product content, makes
it easier for customers to learn about EMC products,
compare products and obtain pricing. For EMC partners,
the Store helps generate highly qualified sales leads,
which also is beneficial for their businesses.
THE RESULTS:
•	 Page views increased by 55% month-over-month;
•	 Average bounce rate: 49%;
•	 Leads increased by 100%; and
•	 Over $12 million in bookings revenue from Store
leads between Q1 and Q3 2014.
LESSONS LEARNED
5Click the content images above to view the full content pieces
•	 Develop a tactical checklist
of what executives will learn
from your content;
•	 Break up text and appeal
to different maturity levels
by adding side bars for tips,
reminders and even more
technical advice; and
•	 Extend the life of your content
and boost buyer engagement
by developing a supplementary
webinar, blog series or
SlideShare presentation.
THE GOAL:
Since the early 90s, human resources (HR) and recruiting
professionals have relied on “employer branding” to find
and retain top talent. Glassdoor wanted to showcase its
expertise in this area, as well as reaffirm its position as a
thought leader in HR and recruiting best practices.
THE ASSETS:
Glassdoor created Employer Branding For Dummies,
Glassdoor Special Edition to help organizations acquire
key research and best practices that enables them to
bring their recruiting and talent strategies to the next
level. The piece has been used by organizations to train
employees and was spotlighted by Captora, who took a
deeper dive into the planning and execution process for
the piece.
THE RESULTS:
•	 Employer Branding For Dummies was the top-
performing E-book out of 15 E-books from Glassdoor;
•	 The asset also contributed 27% of leads and 28% of
pipeline from content in 2014.
•	 Out of all E-books released in 2014, Employer
Branding For Dummies contributed 48% of closed
revenue; and
•	 The webinar based on the book closed two more deals,
with six more expected to close in the near future.
Category: Buyer-Focused Content | Company: Glassdoor
LESSONS LEARNED
6Click the content images above to view the full content pieces
•	 Provide insights on a
broad trend to generate
initial interest and show
thought leadership;
•	 Guide buyers through their
research-and-consideration
journey by outlining the
trend, why it matters, the
solutions that are available,
and how to find the right
ones for their business; and
•	 Develop a shorter, more
tactical piece of content
as a follow-up to your
broader piece.
THE GOAL:
In 2014, more marketers were eager to experiment with
predictive lead scoring. However, when making a buying
decision, sometimes it’s difficult for organizations to
sift through the noise and determine the right solution
for their business. Lattice Engines sought to educate
demand gen directors and marketing ops managers
on the predictive lead scoring trend, and how to truly
optimize it.
THE ASSETS:
The Buyer’s Guide To Predictive Lead Scoring is a
comprehensive source that outlines a variety of
points, including:
•	 How to map predictive lead scoring into the
buyer’s journey;
•	 Which roles are responsible for managing the process;
•	 How to select the most effective tool for a company;
•	 What questions to ask predictive lead scoring
vendors; and
•	 How to measure value.
In conjunction with The Buyer’s Guide, Lattice Engines
released a quick checklist to direct executives through
the decision-making process.
THE RESULTS:
The Buyer’s Guide remains one of Lattice Engines’
most-shared pieces of content by its sales team. The
piece also yielded more than 200 gated downloads and
influenced more than 24 opportunities.
Category: Buyer-Focused Content | Company: Lattice Engines
LESSONS LEARNED
7Click the content images above to view the full content pieces
•	 Reconsider the entire
concept of the virtual event;
•	 Focus on content delivery,
rather than traditional
virtual experiences, to
successfully implement the
new concept; and
•	 A content-first approach can
help improve site performance
and engagement.
THE GOAL:
Events have been a cornerstone of Microsoft’s Visual
Studio product releases. With their increased frequency
and expanding global reach, they needed to excite the
developer audience and provide them with access to
content from anywhere in the world.
THE ASSETS:
The group created the Visual Studio product release hub,
a platform housed on the Visual Studio event web site
which includes feeds from launch events, social sharing
and on-demand video content. The hub also includes a
social lounge where Visual Studio customers can initiate
and join discussions, and Microsoft moderators can
promote the breadth of technical partners to collaborate
with participants and implement the Visual Studio
solution best tailored to their needs.
THE RESULTS:
On the day of the launch, there were:
•	 7,200 concurrent users;
•	 30,500 live streams;
•	 81,471 site visits;
•	 180,169 page views; and
•	 2,795 click-throughs.
To date:
•	 More than 50% of site visitors return to access on-
demand content; and
•	 Approximately 1,500 clicks to download Visual Studio.
Category: Buyer-Focused Content | Company: Microsoft Visual Studio
LESSONS LEARNED
8Click the content images above to view the full content pieces
•	 Engage thought leaders to
build brand credibility;
•	 Combine industry research
with internal thought
leadership to nurture top-
of-funnel leads who are
still learning about your
business; and
•	 Mitigate the sales speak
— especially at the top
of the funnel — and keep
information regarding your
company and its solutions
to a minimum.
THE GOAL:
To effectively promote thought leadership and brand
awareness within the social selling space, Trapit
formulated a piece of content designed to educate its
target audience on the topic of social selling, while also
highlighting the company’s solution.
THE ASSETS:
The white paper, titled: Social Selling 101, introduces
readers to the concept of social selling by highlighting
common pain points marketing and sales teams suffer
from during their daily work routines. The paper then
showcases how social selling can alleviate those
problems. To drive home the growing importance of
social selling, the asset highlights research findings from
notable analyst groups, including Forrester Research,
while also providing steps B2B companies can take to
craft and implement a social selling strategy.
THE RESULTS:
•	 More than 10,000 top-of-funnel leads;
•	 Up to 70% of new pipeline considering Trapit for
social selling and employee advocacy; and
•	 Two new customers won from the content.
Category: Buyer-Focused Content | Company: Trapit
LESSONS LEARNED
9Click the content images above to view the full content pieces
•	 Ensure that all assets are
social-friendly;
•	 Leverage your partners to
expand overall reach; and
•	 Give your audience an
incentive or reward to
engage with your content.
THE GOAL:
To continue the momentum created from the launch of
its Toughpad E1 device, Panasonic held a sweepstakes
that was accompanied by a video showcasing the
company’s graphic novel, which was created to support
the product launch.
THE ASSETS:
The video, called “Unbreakable Valor,” was designed to
create a high degree of brand buzz and generate leads
within the IT community. The product plays a supporting
and very significant role in the video, which was
promoted through online video banners and Panasonic
social channels to drive sweepstakes entries. For the
sweepstakes, participants had the opportunity to win a
variety of prizes, including a printed version of the graphic
novel and a grand prize trip for two to New York City.
THE RESULTS:
•	 53 million traditional earned media
impressions generated;
•	 More than 450,000 social earned media impressions
generated; and
•	 14 million partner and fan post impressions.
Category: Combination Of Paid, Earned  Owned Media | Company: Panasonic
LESSONS LEARNED
10Click the content images above to view the full content pieces
•	 Tap influencers to enhance
brand credibility and spread
word-of-mouth;
•	 Embrace visual content to
boost engagement and drive
social shares; and
•	 Repurpose content into
other formats to extend
message reach and life.
THE GOAL:
With the PR industry experiencing significant changes
over the past few years, Cision partnered with Brian
Solis, Principal Analyst at Altimeter Group, to release an
E-book designed to educate PR professionals on how
technology can enhance their daily routine and boost
productivity. Additionally, the asset was developed to
show the importance of building relationships in the
media industry.
THE ASSETS:
The E-book, titled: What If PR Stood For People And
Relationships?, was available on SlideShare and featured
illustrations from notable cartoonist Hugh MacLeod of
Gapingvoid. The content was promoted at an industry
event where Solis was the keynote speaker. During his
session, Solis offered key takeaways from the book.
THE RESULTS:
•	 209,673 views on SlideShare;
•	 11 Twitter influencers, and a combined following of
two million people, shared the content via social
media; and
•	 Although the content was designed for thought
leadership, it generated 600 sales leads.
Category: Influencer Campaign | Company: Cision
LESSONS LEARNED
11Click the content images above to view the full content pieces
•	 Identify, qualify and recruit
influencers;
•	 Select the right topics and
content formats; and
•	 Promote and measure
influencer co-created content.
THE GOAL:
As part of an awareness creation effort, TopRank Online
Marketing planned and implemented an influencer
marketing program for CMI’s 2014 Content Marketing
World conference, which was co-sponsored by Curata.
The program involved 40+ marketing industry influencers
from major brands, including Altimeter Group, EMC
Corporation, Cisco Systems, LinkedIn and Microsoft.
THE ASSETS:
The campaign theme leveraged the fairytale Alice in
Wonderland as a metaphor for navigating the world of
content marketing. Influencers were drawn from the roster
of nearly 200 executives planned to speak at Content
Marketing World. Insights provided by the influencers
were compiled according to theme into four E-books.
Each E-book was complemented by a long form interview
with select influencers and posted to marketingblog.com.
Each E-book was also supported with an infographic,
featuring tweetable quotes from each influencer.
RESULTS:
Over the 45-day program leading up to Content
Marketing World:
•	 145,000 views on SlideShare (All four E-books were
featured presentations on SlideShare);
•	 20,000+ views on the TopRank Blog;
•	 13,000 Social shares;
•	 2,000+ PDF downloads;
•	 800+ leads for the sponsor; and
•	 200+ event referrals.
In the months since the campaign:
•	 SlideShare views have increased from 145,000 to 194,000
views, and since the assets are still live they continue to
draw attention to the event, sponsor and the agency; and
•	 The program helped TopRank Online Marketing secure
a similar engagement with a Fortune 50 company, and
has lead to several other projects with organizations,
such as MarketingProfs and Copyblogger.
Category: Influencer Campaign | Company: TopRank Online Marketing
Online Marketing
TopRank
®
LESSONS LEARNED
12Click the content images above to view the full content pieces
•	 Embed social sharing
buttons and a call-to-action;
•	 Incorporate interactive
content, such as videos, to
break up text; and
•	 Refer to popular culture
to find content and
campaign inspiration.
THE GOAL:
Penton helps organizations inform decisions using
critical data. Organizations in a variety of segments —
including agriculture, transportation, natural products
and food, design and manufacturing, and infrastructure
— tap Penton to garner insights that drive new ideas
and opportunities. The Design Engineering  Sourcing
Group wanted to boost online user engagement and
capture new leads. Taking an interactive approach, the
Group crafted a contest, titled: “The World’s Greatest
Engineering Movie.”
THE ASSETS:
In the initial stages of the campaign, the editorial team
solicited input for movie nominations and bracket
pairings. The goal was to acquire 32 classic and new
films where engineers and technology drove the plot,
and encourage registered users to vote on their favorites.
Over a five-week period, weekly votes were tallied and
new bracket pairings were posted online with a video
update from the Community Leader. Users were notified
via email when new brackets were available and were
awarded based on a points system. Users were able to
track their progress via an online leaderboard. Prizes for
the contest included movie tickets, movie gift baskets
and T-shirts.
THE RESULTS:
The contest received 63,354 page views, as well as
345 Facebook referrals and 2,387 YouTube views for the
video recaps.
From a demand gen and sales perspective, the
Design Engineering  Sourcing Group was able
to garner the following results:
•	 11,487 total votes throughout the contest; and
•	 3,279 unique leads.
Category: Interactive Content | Company: Penton
LESSONS LEARNED
13Click the content images above to view the full content pieces
•	 Use motion graphics and
videos to share your thought
leadership and value
propositions in a fun and
engaging way;
•	 Plan special campaigns
around events or holidays to
stay relevant; and
•	 Promote videos and embed
them across multiple
channels, including email,
social media and the web site.
THE GOAL:
Because the World Cup was such a hot topic in the
summer of 2014, marketers tried to capitalize on the
sporting event by tailoring campaigns, offers and
messages around it. As a top thought leader in the
advertising space, The Trade Desk wanted to start a
dialog around clients and prospects looking to the
company for branding campaigns. The Trade Desk also
sought to create a thought leadership campaign that was
interactive and built brand buzz.
THE ASSETS:
The Trade Desk created a video that would be shared
across multiple display channels for the campaign,
which lasted for approximately six weeks before the
official kick-off of the World Cup. Using a fictional brand
called Kick, The Trade Desk showed how the company
maximized its digital ad spend using real-time bidding.
The Trade Desk sent supplementary emails to existing
clients and prospects.
THE RESULTS:
With the video, The Trade Desk reaped the
following benefits:
•	 276,184 impressions won;
•	 2,062 clicks on video ad;
•	 0.74% click-through rate;
•	 83 new contacts;
•	 27% open rate for client emails;
•	 18% open rate on prospect emails; and
•	 528 video views on YouTube.
Category: Interactive Content | Company: The Trade Desk
LESSONS LEARNED
14Click the content images above to view the full content pieces
•	 Try and have fun with
the design, theme or
content, even if the topic
is highly technical;
•	 Investigate more interactive
content formats like quizzes,
assessments and ROI
calculators; and
•	 Map out your content to
create a fluid path for
prospects to travel along the
buying cycle.
THE GOAL:
In order to promote a new disaster recovery white paper,
and add more fun and flair to the corporate image,
Unitrends created a horror-themed game that was
designed to engage its audience during Halloween.
THE ASSETS:
The interactive assessment, called “Build Your Own
Data Apocalypse,” layered fun questions with qualifying
questions that would help sales identify potential leads.
Also, the interactive game was designed to further
promote a recent white paper from Unitrends and move
buyers further along the consideration journey.
THE RESULTS:
•	 Generated 300 converted leads, 185 of which were
net new;
•	 $300,000 in new sales pipeline traced back to this
piece of content; and
•	 $32,000 of the new sales pipeline has since closed/won.
Category: Interactive Content | Company: Unitrends
LESSONS LEARNED
15Click the content images above to view the full content pieces
•	 In addition to using internal
data, incorporate relevant
third-party studies and
reports to validate your
positioning on a specific
trend or topic;
•	 For more dense, data-rich
reports, consider using
interactive platforms that
allow readers to jump through
the content easily and break
up texts with images and
colorful graphs; and
•	 Provide a comprehensive
table of contents so readers
can easily navigate and
access the sections that
matter most to them.
THE GOAL:
Experian Marketing Services sought to reaffirm its unique
position in the data-driven marketing space. As industry
experts and thought leaders, the company wanted to
provide practical advice to current and prospective
clients, spotlighting how they can find, understand and
engage customers across email, mobile, social media
and display advertising.
THE ASSETS:
The Digital Marketer: Benchmark and Trend report
was created to help businesses navigate through the
constantly changing digital landscape. The 2014 edition
explores benchmarks and trends across all marketing
channels, and includes findings from Experian Marketing
Services’ own research, which hones in on the top
barriers to cross-channel marketing success.
THE RESULTS:
In addition to increasing brand awareness and
engagement, the report drove more than $13 million in
revenue with 9,000 downloads in just six months.
Since March 2014, Experian Marketing Services
also saw results worldwide:
•	 8,978 downloads;
•	 4,154 opt-ins; and
•	 359 leads.
Category: Measurable ROI | Company: Experian Marketing Services
LESSONS LEARNED
16Click the content images above to view the full content pieces
•	 Assign ownership of each
channel and strategy to
someone within your
organization;
•	 Determine the amount of
time your company can
devote to each facet of
social marketing; and
•	 Understand how goals differ
on various networks —
Facebook, LinkedIn, Twitter,
Google+, Pinterest and others.
THE GOAL:
As many companies are still unsure how to get started
with social media, Marketo wanted to develop a sample
plan to share with customers and prospects to help them
map out their social strategy. Marketo wanted to provide
a blueprint for a social media strategy that included
high-level objectives and specific, granular action items.
THE ASSET:
The Social Media Tactical Plan provides action items for
many social media platforms, including social networks,
online video, blogs, and photo and presentation sharing
sites. For each tactic, there is a list of objectives and key
metrics to track.
THE RESULTS:
•	 40,791 downloads since June 2014;
•	 3,847 new names gained in paid programs;
•	 522 shares on social media;
•	 1,664 new sales opportunities associated with the asset;
•	 $582,471 multi-touch pipeline created from the asset; and
•	 $381,671 multi-touch revenue won from the asset.
Category: Measurable ROI | Company: Marketo
LESSONS LEARNED
17Click the content images above to view the full content pieces
•	 Break down larger assets
into different pieces that
can generate interest and
be shared easily via social
media channels;
•	 Involve brand advocates to
add clout to your content; and
•	 Keep content topics high-
level and trend-based to
attract early-stage buyers.
THE GOAL:
To educate a larger B2B audience on the importance of
advocate marketing, Influitive formulated a campaign
fueled with interactive, buyer-focused and influencer-
based content. The content also was developed to
promote AdvocateHub, which was new software
developed by the company.
THE ASSETS:
Influitive formed a campaign based on a late-night talk
show for B2B marketers. BAM!TV first aired in December
2014, and centered on B2B thought leadership provided
by special guest influencers. The event was supported by
content, such as E-books, blog posts and social content
to further promote discussion — and sequentially
promote the product launch.
THE RESULTS:
•	 BAM!TV was viewed by approximately 1,500 people in
the first 24 hours;
•	 One E-book, titled: The B2B Marketer’s Field Guide
To Customer Engagement, generated 49 direct
opportunities and more than $990,000 in sales
pipeline the first six months; and
•	 A 2,400% return on investment.
Category: Multi-Touch Campaign | Company: Influitive
influitiveadvocate marketing experts
influitive
LESSONS LEARNED
18Click the content images above to view the full content pieces
•	 Use puns and quirky titles
to pique interest and
generate buzz;
•	 Identify a broad topic and
explore different trends to
develop content around; and
•	 Connect and engage with
buyers through multiple
communication touch points.
THE GOAL:
For the Marketer’s Staycation campaign, Offerpop
wanted to give desk-bound digital marketers a fun way
to learn about the latest industry trends.
Each week, the program addressed a new topic
and a fresh piece of content was delivered every
day. Topics included:
•	 Social Media ROI;
•	 Social Data;
•	 Selfies  Visual Content;
•	 Vine, Instagram  Emerging Networks;
•	 Integrated Marketing; and
•	 The Future Of Digital Marketing.
THE ASSETS:
Over a six-week period, Staycation subscribers received
fresh E-books, infographics, worksheets and videos
directly to their email inboxes. To reward them for
participating, Offerpop also sent executives playlists,
recipes, reading lists and other fun prizes.
The campaign was promoted via email, social ads, the Offerpop
homepage and blog, as well as via PR outreach. Although
all content was shared via email, Offerpop also syndicated
the resources on its blog and on the Staycation hub.
THE RESULTS:
Up to 1,650 people registered for the Staycation program
and blogs, and content from the campaign received
more than 10,000 views. The entire program also
garnered an email open rate of 38.8%.
Offerpop acquired 7,013 new sales leads from gated
content and received a 221% ROI on total ad spend.
Category: Multi-Touch Campaign | Company: Offerpop
LESSONS LEARNED
19Click the content images above to view the full content pieces
•	 Develop campaign themes
and takeaways based on
relevant events impacting
target audiences;
•	 Leverage thought leadership
to build brand presence and
credibility; and
•	 Use different formats to
develop compelling, multi-
touch campaigns for the
entire buying cycle.
THE GOAL:
Although Optum and its analytics solutions were known
among insurers, the company needed to improve
brand and product awareness within the healthcare
community. As these providers began to take on
clinical and financial risks due to a new “fee-for-value”
healthcare system, Optum needed to quickly become
more relevant to this market.
THE ASSETS:
Optum launched its “Game Changer” campaign, applying
an extended metaphor for using data and analytics to
win at the game of population health management.
The company developed significant thought leadership
content that was the core of the campaign, including
E-books, infographics, playbooks, videos, podcasts,
white papers and case studies. This content was
reinforced with supplemental content that promoted
thought leadership, such as blog posts, social media
posts, emails and sales support content.
THE RESULTS:
•	 Over 4.9 million impressions;
•	 More than 5,300 form submissions;
•	 An 89% open rate, with click-through rates at
roughly 17%; and
•	 $4.9 million in closed/won business.
Category: Multi-Touch Campaign | Company: Optum
LESSONS LEARNED
20Click the content images above to view the full content pieces
•	 Provide a customer
experience tailored to
individual behaviors;
•	 Create modular content
that supports scale and
flexibility to build thousands
of different scenarios; and
•	 Drive interest and increased
engagement with visually
engaging content.
THE GOAL:
Rather than focusing on a single asset or email, Dell
has created a Solutions Nurture program that allows
customers to experience content across the entire
purchase journey. The team created a content strategy
along with a sophisticated program design that consists of
modular content capabilities focused on increasing visual
appeal of assets. This reduced the time it usually takes
customers to engage with the asset by utilizing wireframes
and landing pages, and now merchandises the right
content at the right time, based on customer behavior.
THE ASSETS:
Dell implemented a flexible program design and modular
content capabilities. This allows them to amplify the reach of
a finite number of assets and produce a scalable responsive
email program — creating more than 2,000 unique customer
experiences across five customer journeys.
THE RESULTS:
•	 Reduced email production time by 30%;
•	 Generated higher engagement metrics, resulting in an
average of 25% open rates and 4.8% click-through rates;
•	 Significantly influenced revenue through a 35%
increase in conversion rates to pipeline; and
•	 Tripled the average order values for nurtured contacts
versus contacts that have not been in the Solutions
Nurture program.
Category: Nurture Campaign | Company: Dell
LESSONS LEARNED
21Click the content images above to view the full content pieces
•	 Provide a unique, localized
path, tailored to each lead’s
buying journey;
•	 Align content to the
question the lead has at
that particular time in his or
her buying journey; and
•	 Dynamically layer content for
various stages and scenarios,
allowing the company to
answer a wide range of
questions from buyers.
THE GOAL:
Quintiq operates by the belief that every buyer should
have a unique, personalized journey. To build these
tailored experiences, the company has created a series
of assets and stationed them in a centralized repository
so they can be used in nurturing programs. The sales
team also is able to forward assets to individuals via the
CRM. The content can also be used in out-of-the-box
campaigns and drag-and-dropped into emails, landing
pages and other assets.
THE ASSETS:
Currently, Quintiq has more than 200 pieces of content.
Most of them also are translated into eight default
languages, including English, German, French, Chinese,
Korean, Italian, Polish and Dutch.
RESULTS:
•	 Nurture email open rates improved to 23.9% in Q3
2014, compared to 14.8% in Q1 2014;
•	 Nurture email click rates increased to 6.5% in Q3
2014, compared to 2.8% in Q1 2014;
•	 Nurture email click-to-open rates improved to 27.9%,
compared to 19% in Q1 2014; and
•	 132% increase in multi-touch attribution for
nurture programs.
Category: Nurture Campaign | Company: Quintiq
LESSONS LEARNED
22Click the content images above to view the full content pieces
•	 Tap into strategic partners
to extend your messaging
and content;
•	 Develop a variety of
resources to address
different stages of the
buyer’s journey; and
•	 Provide a turnkey toolkit for
partners so they can execute
campaigns out-of-the-box.
THE GOAL:
Data is being generated at a rapid rate, leaving
organizations faced with a myriad of challenges, including
rising infrastructure costs and a lack of personnel to
manage and analyze information available. SAP looked to
Avnet to help grow its data analytics software offerings,
which helps organizations address these pain points.
To engage its value-added reseller channel, Avnet wanted
to develop a robust go-to-market program that would
help pique interest and eventually build their pipeline,
drive qualified leads and support the sales teams in their
SAP-focused efforts. By partnering with Yeager, Avnet
was able to develop a robust toolkit of content to recruit
resellers and empower them to sell successfully.
THE ASSETS:
Yeager crafted the sales tools and collateral, and
implemented each element for reseller partners.
The program included:
•	 A partner welcome kit;
•	 Partner resource guide;
•	 Big Data thought leadership paper;
•	 Marketing collateral;
•	 Sales presentation;
•	 Infographic;
•	 Email marketing campaign;
•	 Lead nurture program; and
•	 Appointment-setting campaign.
THE RESULTS:
Over the course of nine months, the program
reaped the following results:
•	 30 new resellers participating in the program to date;
•	 Generated interest from more than 5,450
qualified prospects;
•	 Generated more than 500 marketing qualified leads; and
•	 23 sales appointments made with executive
decision-makers.
Category: Nurture Campaign | Company: SAP  Avnet
LESSONS LEARNED
23Click the content images above to view the full content pieces
•	 Information can always be
conveyed and packaged in a
way that captures and holds
readers’ attention, regardless
of how technical it is.
•	 Develop a series of different
assets based on different
stages of the buyers journey.
•	 Figure out what’s remarkable
about what your solution
provides or facilitates, and
build stories around those
qualities. For example,
Seagate’s high performance
computing storage solutions
support advances in
cancer research and space
exploration, among other
things, and they told those
stories is several stunning
one-page pieces.
THE GOAL:
After two recent acquisitions, Seagate needed to build
up its content library, particularly with two industry
events fast approaching. The company also wanted to
revisit the tone and style of its content pieces to make
them more engaging and visually appealing while
still communicating the necessary information to its
technical audience.
THE ASSETS:
Seagate created a set of executive briefs, solution
overviews, case studies and one-page assets that told
the story of its solutions at both a high level and a more
detailed, technical level.
THE RESULTS:
With the assets, Seagate is going to market and
is now able to:
•	 Connect with buyers who have different levels of
technical knowledge;
•	 Implement a series of different campaigns using a
variety of different content pieces and formats; and
•	 Reaffirm its new brand while engaging with prospects
and current customers.
Category: Rebranding Campaign | Company: Seagate
24
ABOUT DEMAND GEN REPORT
Demand Gen Report is a targeted e-media publication spotlighting the strategies and
solutions that help companies better align their sales and marketing organizations, and
ultimately, drive growth. A key component of the publication’s editorial coverage focuses
on the sales and marketing automation tools that enable companies to better measure and
manage their multi-channel demand generation efforts.
411 State Route 17 South
Suite 410
Hasbrouck Heights, NJ 07604
P: 201.257.8528
F: 201.426.0181
info@demandgenreport.com
YOU MAY ALSO LIKE...
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2015 Killer Content Awards Report

  • 1. A CLOSE-UP LOOK AT 20 STAND-OUT EXAMPLES OF B2B CONTENT MARKETING Presented by Sponsored by
  • 2. 2 TABLE OF CONTENTS Buyer-Focused Content 04 EMC 05 Glassdoor 06 Lattice Engines 07 Microsoft Visual Studio 08 Trapit Combination of Paid, Owned & Earned Media 09 Panasonic Influencer Campaign 10 Cision 11 TopRank Online Marketing Interactive Content 12 Penton 13 The Trade Desk 14 Unitrends Measurable ROI 15 Experian Marketing Services 16 Marketo Multi-Touch Campaign 17 Influitive 18 Offerpop 19 Optum Nurture Campaign 20 Dell 21 Quintiq 22 SAP & Avnet Rebranding Campaign 23 Seagate
  • 3. 3 HONORING BUYER-FOCUSED CONTENT THAT DRIVES ENGAGEMENT AND ROI ACROSS CHANNELS With the fourth annual Killer Content Awards (KCAs), Demand Gen Report recognizes B2B companies that have helped innovate the content marketing landscape across all channels and leveraged evolving buyer behaviors. A few themes have emerged from this year’s crop of outstanding campaigns: Buyer-focused content was a top priority for entrants, such as Microsoft, Lattice Engines and Glassdoor. Developing personalized, targeted content that’s accessible from multiple platforms was critical for these winners when engaging prospects and clients. Influencers played a key role in many of the submissions this year. As many marketers are looking to the social web to reach more prospects and communicate with clients, companies, such as TopRank Online Marketing and Cision, are tapping influencers to create and propel their campaigns. B2B marketers, such as Marketo and Experian Marketing Services, are becoming increasingly sophisticated about measuring the return on their campaign investment. Content has always been a strong influencer at the top of the funnel, but companies, such as Dell, SAP and Quintiq, are making the most of nurture campaigns to influence prospects at all stages of the buying journey. Finally, B2B marketers are recognizing that they have to broaden their channels to reach the increasing number of Millennials moving into decision-making roles. Companies, such as Offerpop and Optum, are focusing their efforts on multi-touch campaigns that span a number of channels. The winners were honored at Demand Gen Report’s annual event, the B2B Content2Conversion Conference. In determining the winners from an abundance of responses, we focused on the following criteria: • Educational content that informs and inspires buyers; • Social media reach and targeted content marketing; • Connecting the dots between content and the bottom line; and • Deploying content that drives successful, cross-channel campaigns. In the report are profiles of 20 of the KCA winners that highlight their content goals, as well as provide insight into the metrics used to demonstrate the content’s effectiveness and the lessons learned. Sincerely, Andrew Gaffney Editor Demand Gen Report
  • 4. LESSONS LEARNED 4Click the content images above to view the full content pieces • Continue to keep buyers and their preferences in mind, even with late-stage content; • Make it easy for buyers to connect with sales reps; and • Ensure all content and product information is easy to find and access. Category: Buyer-Focused Content | Company: EMC THE GOAL: The consumerization of IT has changed how customers research and buy solutions. EMC recognized that more B2B buyers prefer to research solutions online before speaking with a sales rep. The company sought a strategy that would empower digital buyers, but also support the channel partners that sold its products. THE ASSETS: The EMC Store was built to provide a digital shopping experience for IT technologists who make purchasing decisions within their companies. The Store, which is supplemented with late-stage product content, makes it easier for customers to learn about EMC products, compare products and obtain pricing. For EMC partners, the Store helps generate highly qualified sales leads, which also is beneficial for their businesses. THE RESULTS: • Page views increased by 55% month-over-month; • Average bounce rate: 49%; • Leads increased by 100%; and • Over $12 million in bookings revenue from Store leads between Q1 and Q3 2014.
  • 5. LESSONS LEARNED 5Click the content images above to view the full content pieces • Develop a tactical checklist of what executives will learn from your content; • Break up text and appeal to different maturity levels by adding side bars for tips, reminders and even more technical advice; and • Extend the life of your content and boost buyer engagement by developing a supplementary webinar, blog series or SlideShare presentation. THE GOAL: Since the early 90s, human resources (HR) and recruiting professionals have relied on “employer branding” to find and retain top talent. Glassdoor wanted to showcase its expertise in this area, as well as reaffirm its position as a thought leader in HR and recruiting best practices. THE ASSETS: Glassdoor created Employer Branding For Dummies, Glassdoor Special Edition to help organizations acquire key research and best practices that enables them to bring their recruiting and talent strategies to the next level. The piece has been used by organizations to train employees and was spotlighted by Captora, who took a deeper dive into the planning and execution process for the piece. THE RESULTS: • Employer Branding For Dummies was the top- performing E-book out of 15 E-books from Glassdoor; • The asset also contributed 27% of leads and 28% of pipeline from content in 2014. • Out of all E-books released in 2014, Employer Branding For Dummies contributed 48% of closed revenue; and • The webinar based on the book closed two more deals, with six more expected to close in the near future. Category: Buyer-Focused Content | Company: Glassdoor
  • 6. LESSONS LEARNED 6Click the content images above to view the full content pieces • Provide insights on a broad trend to generate initial interest and show thought leadership; • Guide buyers through their research-and-consideration journey by outlining the trend, why it matters, the solutions that are available, and how to find the right ones for their business; and • Develop a shorter, more tactical piece of content as a follow-up to your broader piece. THE GOAL: In 2014, more marketers were eager to experiment with predictive lead scoring. However, when making a buying decision, sometimes it’s difficult for organizations to sift through the noise and determine the right solution for their business. Lattice Engines sought to educate demand gen directors and marketing ops managers on the predictive lead scoring trend, and how to truly optimize it. THE ASSETS: The Buyer’s Guide To Predictive Lead Scoring is a comprehensive source that outlines a variety of points, including: • How to map predictive lead scoring into the buyer’s journey; • Which roles are responsible for managing the process; • How to select the most effective tool for a company; • What questions to ask predictive lead scoring vendors; and • How to measure value. In conjunction with The Buyer’s Guide, Lattice Engines released a quick checklist to direct executives through the decision-making process. THE RESULTS: The Buyer’s Guide remains one of Lattice Engines’ most-shared pieces of content by its sales team. The piece also yielded more than 200 gated downloads and influenced more than 24 opportunities. Category: Buyer-Focused Content | Company: Lattice Engines
  • 7. LESSONS LEARNED 7Click the content images above to view the full content pieces • Reconsider the entire concept of the virtual event; • Focus on content delivery, rather than traditional virtual experiences, to successfully implement the new concept; and • A content-first approach can help improve site performance and engagement. THE GOAL: Events have been a cornerstone of Microsoft’s Visual Studio product releases. With their increased frequency and expanding global reach, they needed to excite the developer audience and provide them with access to content from anywhere in the world. THE ASSETS: The group created the Visual Studio product release hub, a platform housed on the Visual Studio event web site which includes feeds from launch events, social sharing and on-demand video content. The hub also includes a social lounge where Visual Studio customers can initiate and join discussions, and Microsoft moderators can promote the breadth of technical partners to collaborate with participants and implement the Visual Studio solution best tailored to their needs. THE RESULTS: On the day of the launch, there were: • 7,200 concurrent users; • 30,500 live streams; • 81,471 site visits; • 180,169 page views; and • 2,795 click-throughs. To date: • More than 50% of site visitors return to access on- demand content; and • Approximately 1,500 clicks to download Visual Studio. Category: Buyer-Focused Content | Company: Microsoft Visual Studio
  • 8. LESSONS LEARNED 8Click the content images above to view the full content pieces • Engage thought leaders to build brand credibility; • Combine industry research with internal thought leadership to nurture top- of-funnel leads who are still learning about your business; and • Mitigate the sales speak — especially at the top of the funnel — and keep information regarding your company and its solutions to a minimum. THE GOAL: To effectively promote thought leadership and brand awareness within the social selling space, Trapit formulated a piece of content designed to educate its target audience on the topic of social selling, while also highlighting the company’s solution. THE ASSETS: The white paper, titled: Social Selling 101, introduces readers to the concept of social selling by highlighting common pain points marketing and sales teams suffer from during their daily work routines. The paper then showcases how social selling can alleviate those problems. To drive home the growing importance of social selling, the asset highlights research findings from notable analyst groups, including Forrester Research, while also providing steps B2B companies can take to craft and implement a social selling strategy. THE RESULTS: • More than 10,000 top-of-funnel leads; • Up to 70% of new pipeline considering Trapit for social selling and employee advocacy; and • Two new customers won from the content. Category: Buyer-Focused Content | Company: Trapit
  • 9. LESSONS LEARNED 9Click the content images above to view the full content pieces • Ensure that all assets are social-friendly; • Leverage your partners to expand overall reach; and • Give your audience an incentive or reward to engage with your content. THE GOAL: To continue the momentum created from the launch of its Toughpad E1 device, Panasonic held a sweepstakes that was accompanied by a video showcasing the company’s graphic novel, which was created to support the product launch. THE ASSETS: The video, called “Unbreakable Valor,” was designed to create a high degree of brand buzz and generate leads within the IT community. The product plays a supporting and very significant role in the video, which was promoted through online video banners and Panasonic social channels to drive sweepstakes entries. For the sweepstakes, participants had the opportunity to win a variety of prizes, including a printed version of the graphic novel and a grand prize trip for two to New York City. THE RESULTS: • 53 million traditional earned media impressions generated; • More than 450,000 social earned media impressions generated; and • 14 million partner and fan post impressions. Category: Combination Of Paid, Earned Owned Media | Company: Panasonic
  • 10. LESSONS LEARNED 10Click the content images above to view the full content pieces • Tap influencers to enhance brand credibility and spread word-of-mouth; • Embrace visual content to boost engagement and drive social shares; and • Repurpose content into other formats to extend message reach and life. THE GOAL: With the PR industry experiencing significant changes over the past few years, Cision partnered with Brian Solis, Principal Analyst at Altimeter Group, to release an E-book designed to educate PR professionals on how technology can enhance their daily routine and boost productivity. Additionally, the asset was developed to show the importance of building relationships in the media industry. THE ASSETS: The E-book, titled: What If PR Stood For People And Relationships?, was available on SlideShare and featured illustrations from notable cartoonist Hugh MacLeod of Gapingvoid. The content was promoted at an industry event where Solis was the keynote speaker. During his session, Solis offered key takeaways from the book. THE RESULTS: • 209,673 views on SlideShare; • 11 Twitter influencers, and a combined following of two million people, shared the content via social media; and • Although the content was designed for thought leadership, it generated 600 sales leads. Category: Influencer Campaign | Company: Cision
  • 11. LESSONS LEARNED 11Click the content images above to view the full content pieces • Identify, qualify and recruit influencers; • Select the right topics and content formats; and • Promote and measure influencer co-created content. THE GOAL: As part of an awareness creation effort, TopRank Online Marketing planned and implemented an influencer marketing program for CMI’s 2014 Content Marketing World conference, which was co-sponsored by Curata. The program involved 40+ marketing industry influencers from major brands, including Altimeter Group, EMC Corporation, Cisco Systems, LinkedIn and Microsoft. THE ASSETS: The campaign theme leveraged the fairytale Alice in Wonderland as a metaphor for navigating the world of content marketing. Influencers were drawn from the roster of nearly 200 executives planned to speak at Content Marketing World. Insights provided by the influencers were compiled according to theme into four E-books. Each E-book was complemented by a long form interview with select influencers and posted to marketingblog.com. Each E-book was also supported with an infographic, featuring tweetable quotes from each influencer. RESULTS: Over the 45-day program leading up to Content Marketing World: • 145,000 views on SlideShare (All four E-books were featured presentations on SlideShare); • 20,000+ views on the TopRank Blog; • 13,000 Social shares; • 2,000+ PDF downloads; • 800+ leads for the sponsor; and • 200+ event referrals. In the months since the campaign: • SlideShare views have increased from 145,000 to 194,000 views, and since the assets are still live they continue to draw attention to the event, sponsor and the agency; and • The program helped TopRank Online Marketing secure a similar engagement with a Fortune 50 company, and has lead to several other projects with organizations, such as MarketingProfs and Copyblogger. Category: Influencer Campaign | Company: TopRank Online Marketing Online Marketing TopRank ®
  • 12. LESSONS LEARNED 12Click the content images above to view the full content pieces • Embed social sharing buttons and a call-to-action; • Incorporate interactive content, such as videos, to break up text; and • Refer to popular culture to find content and campaign inspiration. THE GOAL: Penton helps organizations inform decisions using critical data. Organizations in a variety of segments — including agriculture, transportation, natural products and food, design and manufacturing, and infrastructure — tap Penton to garner insights that drive new ideas and opportunities. The Design Engineering Sourcing Group wanted to boost online user engagement and capture new leads. Taking an interactive approach, the Group crafted a contest, titled: “The World’s Greatest Engineering Movie.” THE ASSETS: In the initial stages of the campaign, the editorial team solicited input for movie nominations and bracket pairings. The goal was to acquire 32 classic and new films where engineers and technology drove the plot, and encourage registered users to vote on their favorites. Over a five-week period, weekly votes were tallied and new bracket pairings were posted online with a video update from the Community Leader. Users were notified via email when new brackets were available and were awarded based on a points system. Users were able to track their progress via an online leaderboard. Prizes for the contest included movie tickets, movie gift baskets and T-shirts. THE RESULTS: The contest received 63,354 page views, as well as 345 Facebook referrals and 2,387 YouTube views for the video recaps. From a demand gen and sales perspective, the Design Engineering Sourcing Group was able to garner the following results: • 11,487 total votes throughout the contest; and • 3,279 unique leads. Category: Interactive Content | Company: Penton
  • 13. LESSONS LEARNED 13Click the content images above to view the full content pieces • Use motion graphics and videos to share your thought leadership and value propositions in a fun and engaging way; • Plan special campaigns around events or holidays to stay relevant; and • Promote videos and embed them across multiple channels, including email, social media and the web site. THE GOAL: Because the World Cup was such a hot topic in the summer of 2014, marketers tried to capitalize on the sporting event by tailoring campaigns, offers and messages around it. As a top thought leader in the advertising space, The Trade Desk wanted to start a dialog around clients and prospects looking to the company for branding campaigns. The Trade Desk also sought to create a thought leadership campaign that was interactive and built brand buzz. THE ASSETS: The Trade Desk created a video that would be shared across multiple display channels for the campaign, which lasted for approximately six weeks before the official kick-off of the World Cup. Using a fictional brand called Kick, The Trade Desk showed how the company maximized its digital ad spend using real-time bidding. The Trade Desk sent supplementary emails to existing clients and prospects. THE RESULTS: With the video, The Trade Desk reaped the following benefits: • 276,184 impressions won; • 2,062 clicks on video ad; • 0.74% click-through rate; • 83 new contacts; • 27% open rate for client emails; • 18% open rate on prospect emails; and • 528 video views on YouTube. Category: Interactive Content | Company: The Trade Desk
  • 14. LESSONS LEARNED 14Click the content images above to view the full content pieces • Try and have fun with the design, theme or content, even if the topic is highly technical; • Investigate more interactive content formats like quizzes, assessments and ROI calculators; and • Map out your content to create a fluid path for prospects to travel along the buying cycle. THE GOAL: In order to promote a new disaster recovery white paper, and add more fun and flair to the corporate image, Unitrends created a horror-themed game that was designed to engage its audience during Halloween. THE ASSETS: The interactive assessment, called “Build Your Own Data Apocalypse,” layered fun questions with qualifying questions that would help sales identify potential leads. Also, the interactive game was designed to further promote a recent white paper from Unitrends and move buyers further along the consideration journey. THE RESULTS: • Generated 300 converted leads, 185 of which were net new; • $300,000 in new sales pipeline traced back to this piece of content; and • $32,000 of the new sales pipeline has since closed/won. Category: Interactive Content | Company: Unitrends
  • 15. LESSONS LEARNED 15Click the content images above to view the full content pieces • In addition to using internal data, incorporate relevant third-party studies and reports to validate your positioning on a specific trend or topic; • For more dense, data-rich reports, consider using interactive platforms that allow readers to jump through the content easily and break up texts with images and colorful graphs; and • Provide a comprehensive table of contents so readers can easily navigate and access the sections that matter most to them. THE GOAL: Experian Marketing Services sought to reaffirm its unique position in the data-driven marketing space. As industry experts and thought leaders, the company wanted to provide practical advice to current and prospective clients, spotlighting how they can find, understand and engage customers across email, mobile, social media and display advertising. THE ASSETS: The Digital Marketer: Benchmark and Trend report was created to help businesses navigate through the constantly changing digital landscape. The 2014 edition explores benchmarks and trends across all marketing channels, and includes findings from Experian Marketing Services’ own research, which hones in on the top barriers to cross-channel marketing success. THE RESULTS: In addition to increasing brand awareness and engagement, the report drove more than $13 million in revenue with 9,000 downloads in just six months. Since March 2014, Experian Marketing Services also saw results worldwide: • 8,978 downloads; • 4,154 opt-ins; and • 359 leads. Category: Measurable ROI | Company: Experian Marketing Services
  • 16. LESSONS LEARNED 16Click the content images above to view the full content pieces • Assign ownership of each channel and strategy to someone within your organization; • Determine the amount of time your company can devote to each facet of social marketing; and • Understand how goals differ on various networks — Facebook, LinkedIn, Twitter, Google+, Pinterest and others. THE GOAL: As many companies are still unsure how to get started with social media, Marketo wanted to develop a sample plan to share with customers and prospects to help them map out their social strategy. Marketo wanted to provide a blueprint for a social media strategy that included high-level objectives and specific, granular action items. THE ASSET: The Social Media Tactical Plan provides action items for many social media platforms, including social networks, online video, blogs, and photo and presentation sharing sites. For each tactic, there is a list of objectives and key metrics to track. THE RESULTS: • 40,791 downloads since June 2014; • 3,847 new names gained in paid programs; • 522 shares on social media; • 1,664 new sales opportunities associated with the asset; • $582,471 multi-touch pipeline created from the asset; and • $381,671 multi-touch revenue won from the asset. Category: Measurable ROI | Company: Marketo
  • 17. LESSONS LEARNED 17Click the content images above to view the full content pieces • Break down larger assets into different pieces that can generate interest and be shared easily via social media channels; • Involve brand advocates to add clout to your content; and • Keep content topics high- level and trend-based to attract early-stage buyers. THE GOAL: To educate a larger B2B audience on the importance of advocate marketing, Influitive formulated a campaign fueled with interactive, buyer-focused and influencer- based content. The content also was developed to promote AdvocateHub, which was new software developed by the company. THE ASSETS: Influitive formed a campaign based on a late-night talk show for B2B marketers. BAM!TV first aired in December 2014, and centered on B2B thought leadership provided by special guest influencers. The event was supported by content, such as E-books, blog posts and social content to further promote discussion — and sequentially promote the product launch. THE RESULTS: • BAM!TV was viewed by approximately 1,500 people in the first 24 hours; • One E-book, titled: The B2B Marketer’s Field Guide To Customer Engagement, generated 49 direct opportunities and more than $990,000 in sales pipeline the first six months; and • A 2,400% return on investment. Category: Multi-Touch Campaign | Company: Influitive influitiveadvocate marketing experts influitive
  • 18. LESSONS LEARNED 18Click the content images above to view the full content pieces • Use puns and quirky titles to pique interest and generate buzz; • Identify a broad topic and explore different trends to develop content around; and • Connect and engage with buyers through multiple communication touch points. THE GOAL: For the Marketer’s Staycation campaign, Offerpop wanted to give desk-bound digital marketers a fun way to learn about the latest industry trends. Each week, the program addressed a new topic and a fresh piece of content was delivered every day. Topics included: • Social Media ROI; • Social Data; • Selfies Visual Content; • Vine, Instagram Emerging Networks; • Integrated Marketing; and • The Future Of Digital Marketing. THE ASSETS: Over a six-week period, Staycation subscribers received fresh E-books, infographics, worksheets and videos directly to their email inboxes. To reward them for participating, Offerpop also sent executives playlists, recipes, reading lists and other fun prizes. The campaign was promoted via email, social ads, the Offerpop homepage and blog, as well as via PR outreach. Although all content was shared via email, Offerpop also syndicated the resources on its blog and on the Staycation hub. THE RESULTS: Up to 1,650 people registered for the Staycation program and blogs, and content from the campaign received more than 10,000 views. The entire program also garnered an email open rate of 38.8%. Offerpop acquired 7,013 new sales leads from gated content and received a 221% ROI on total ad spend. Category: Multi-Touch Campaign | Company: Offerpop
  • 19. LESSONS LEARNED 19Click the content images above to view the full content pieces • Develop campaign themes and takeaways based on relevant events impacting target audiences; • Leverage thought leadership to build brand presence and credibility; and • Use different formats to develop compelling, multi- touch campaigns for the entire buying cycle. THE GOAL: Although Optum and its analytics solutions were known among insurers, the company needed to improve brand and product awareness within the healthcare community. As these providers began to take on clinical and financial risks due to a new “fee-for-value” healthcare system, Optum needed to quickly become more relevant to this market. THE ASSETS: Optum launched its “Game Changer” campaign, applying an extended metaphor for using data and analytics to win at the game of population health management. The company developed significant thought leadership content that was the core of the campaign, including E-books, infographics, playbooks, videos, podcasts, white papers and case studies. This content was reinforced with supplemental content that promoted thought leadership, such as blog posts, social media posts, emails and sales support content. THE RESULTS: • Over 4.9 million impressions; • More than 5,300 form submissions; • An 89% open rate, with click-through rates at roughly 17%; and • $4.9 million in closed/won business. Category: Multi-Touch Campaign | Company: Optum
  • 20. LESSONS LEARNED 20Click the content images above to view the full content pieces • Provide a customer experience tailored to individual behaviors; • Create modular content that supports scale and flexibility to build thousands of different scenarios; and • Drive interest and increased engagement with visually engaging content. THE GOAL: Rather than focusing on a single asset or email, Dell has created a Solutions Nurture program that allows customers to experience content across the entire purchase journey. The team created a content strategy along with a sophisticated program design that consists of modular content capabilities focused on increasing visual appeal of assets. This reduced the time it usually takes customers to engage with the asset by utilizing wireframes and landing pages, and now merchandises the right content at the right time, based on customer behavior. THE ASSETS: Dell implemented a flexible program design and modular content capabilities. This allows them to amplify the reach of a finite number of assets and produce a scalable responsive email program — creating more than 2,000 unique customer experiences across five customer journeys. THE RESULTS: • Reduced email production time by 30%; • Generated higher engagement metrics, resulting in an average of 25% open rates and 4.8% click-through rates; • Significantly influenced revenue through a 35% increase in conversion rates to pipeline; and • Tripled the average order values for nurtured contacts versus contacts that have not been in the Solutions Nurture program. Category: Nurture Campaign | Company: Dell
  • 21. LESSONS LEARNED 21Click the content images above to view the full content pieces • Provide a unique, localized path, tailored to each lead’s buying journey; • Align content to the question the lead has at that particular time in his or her buying journey; and • Dynamically layer content for various stages and scenarios, allowing the company to answer a wide range of questions from buyers. THE GOAL: Quintiq operates by the belief that every buyer should have a unique, personalized journey. To build these tailored experiences, the company has created a series of assets and stationed them in a centralized repository so they can be used in nurturing programs. The sales team also is able to forward assets to individuals via the CRM. The content can also be used in out-of-the-box campaigns and drag-and-dropped into emails, landing pages and other assets. THE ASSETS: Currently, Quintiq has more than 200 pieces of content. Most of them also are translated into eight default languages, including English, German, French, Chinese, Korean, Italian, Polish and Dutch. RESULTS: • Nurture email open rates improved to 23.9% in Q3 2014, compared to 14.8% in Q1 2014; • Nurture email click rates increased to 6.5% in Q3 2014, compared to 2.8% in Q1 2014; • Nurture email click-to-open rates improved to 27.9%, compared to 19% in Q1 2014; and • 132% increase in multi-touch attribution for nurture programs. Category: Nurture Campaign | Company: Quintiq
  • 22. LESSONS LEARNED 22Click the content images above to view the full content pieces • Tap into strategic partners to extend your messaging and content; • Develop a variety of resources to address different stages of the buyer’s journey; and • Provide a turnkey toolkit for partners so they can execute campaigns out-of-the-box. THE GOAL: Data is being generated at a rapid rate, leaving organizations faced with a myriad of challenges, including rising infrastructure costs and a lack of personnel to manage and analyze information available. SAP looked to Avnet to help grow its data analytics software offerings, which helps organizations address these pain points. To engage its value-added reseller channel, Avnet wanted to develop a robust go-to-market program that would help pique interest and eventually build their pipeline, drive qualified leads and support the sales teams in their SAP-focused efforts. By partnering with Yeager, Avnet was able to develop a robust toolkit of content to recruit resellers and empower them to sell successfully. THE ASSETS: Yeager crafted the sales tools and collateral, and implemented each element for reseller partners. The program included: • A partner welcome kit; • Partner resource guide; • Big Data thought leadership paper; • Marketing collateral; • Sales presentation; • Infographic; • Email marketing campaign; • Lead nurture program; and • Appointment-setting campaign. THE RESULTS: Over the course of nine months, the program reaped the following results: • 30 new resellers participating in the program to date; • Generated interest from more than 5,450 qualified prospects; • Generated more than 500 marketing qualified leads; and • 23 sales appointments made with executive decision-makers. Category: Nurture Campaign | Company: SAP Avnet
  • 23. LESSONS LEARNED 23Click the content images above to view the full content pieces • Information can always be conveyed and packaged in a way that captures and holds readers’ attention, regardless of how technical it is. • Develop a series of different assets based on different stages of the buyers journey. • Figure out what’s remarkable about what your solution provides or facilitates, and build stories around those qualities. For example, Seagate’s high performance computing storage solutions support advances in cancer research and space exploration, among other things, and they told those stories is several stunning one-page pieces. THE GOAL: After two recent acquisitions, Seagate needed to build up its content library, particularly with two industry events fast approaching. The company also wanted to revisit the tone and style of its content pieces to make them more engaging and visually appealing while still communicating the necessary information to its technical audience. THE ASSETS: Seagate created a set of executive briefs, solution overviews, case studies and one-page assets that told the story of its solutions at both a high level and a more detailed, technical level. THE RESULTS: With the assets, Seagate is going to market and is now able to: • Connect with buyers who have different levels of technical knowledge; • Implement a series of different campaigns using a variety of different content pieces and formats; and • Reaffirm its new brand while engaging with prospects and current customers. Category: Rebranding Campaign | Company: Seagate
  • 24. 24 ABOUT DEMAND GEN REPORT Demand Gen Report is a targeted e-media publication spotlighting the strategies and solutions that help companies better align their sales and marketing organizations, and ultimately, drive growth. A key component of the publication’s editorial coverage focuses on the sales and marketing automation tools that enable companies to better measure and manage their multi-channel demand generation efforts. 411 State Route 17 South Suite 410 Hasbrouck Heights, NJ 07604 P: 201.257.8528 F: 201.426.0181 info@demandgenreport.com YOU MAY ALSO LIKE... (Click to view) 2015 DGR Benchmark Study 2015 Marketing Automation Outlook Guide Webinar Best Practices Special Report