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Building 
Omni-­‐Channel 
Retail 
From 
The 
Back-­‐End 
Up 
#OmniPromise 
WEBINAR 
SPONSORED 
BY
Welcome 
Webinar 
A:endees 
#OmniPromise
Follow 
This 
Webinar 
On 
Twi:er 
#OmniPromise 
Retail 
TouchPoints: 
#OmniPromise 
@RTouchPoints 
UXC 
Eclipse: 
@UXCEclipse 
Greg 
Buzek: 
@gregbuzek 
Debbie 
Hauss: 
@DHauss
About 
Retail 
TouchPoints 
ü Launched in 2007 
ü Over 28,000 subscribers 
ü To provide executives with relevant, 
insightful content across a variety of 
digital medium 
Free subscription to our weekly newsletter: 
WWW.RETAILTOUCHPOINTS.COM/SIGNUP 
#OmniPromise
Panelists 
Greg Buzek 
President 
IHL Services 
#OmniPromise 
Will Dunlavy 
Director Retail Solutions - 
Dynamics AX 
UXC Eclipse 
Debbie Hauss 
Editor-in-Chief 
Retail TouchPoints 
MODERATOR
GREG BUZEK 
PRESIDENT
" Helping retailers/restaurants make better IT 
decisions 
• Better Informed 
• True Review of Vendors 
• Complete Reference List 
• Managed RFP Process 
" Syndicated Research and Data Services 
• Retail Benchmarking 
• IT Spend / Retail Sizing 
• Retailer/Vendor Technology Profiles (300 technologies) 
• Top Things You Missed This Week in Retail 
" Custom Research 
www.ihlservices.com
www.ihlservices.com
Around the Globe 
" Unrest prevalent 
• Israel, Ukraine, Libya, Pakistan, Nigeria, Iraq, Syria, 
Venezuela, Argentina, Brazil etc. 
" Ebola epidemic 
" ISIS/ISIL whatever you want to call them. 
" Retail Sales worldwide have been struggling. 
" Emerging Markets Slowing Rapidly 
" Exception is some parts of Africa 
" Impact of Ukraine conflict tremendously 
effected Germany 
www.ihlservices.com
A Quick Word on the US Economy 
" Consumer and Economic Uncertainty 
" Great increase since early June 
" The Stock Market “Matrix”… wild swings, up lately. 
" Mid-Term Elections/Mandate 
" Taking Advantage of Better Terms 
" Higher interest rates in 2015 
" Auto sales bubble? 
" “Haves” vs “Have Nots” Continues 
" Gaps in Education / Income / Skills, little opportunity for change 
www.ihlservices.com
Income Disparity 
www.ihlservices.com
Middle Class Share of Income Gains 
5 years post-recession income gains 
Time Period/ 
Administration 
www.ihlservices.com 
Bottom 90% Top 10% share 
Post WWII 68% 32% 
Reagan-Bush 20% 80% 
Clinton 32% 68% 
George Bush 2% 98% 
Obama - 14% 116% 
WSJ Report 10/1/14, Bard College Research
Inflation in check, Really? 
" CPI + 1.7% 
" Does not take into consideration 
" Avg. Cell Phone Bill +75% since 2000 
" Childcare + 37% 
" College tuition + 86% (public in-state) 
" Health Insurance + 76% 
" Cable or Satellite +300% 
" CPI only measures retail consumer product inflation, not 
services 
" Inflation adjusted Median income -9% since Great Recession 
ended. 
" Good News: Gas Prices dropping in time for holidays. 
" Every 1c drop sustained for a year is $1.8Billion in economy. 
" $22.5 Billion more in consumers wallets for holidays 
www.ihlservices.com
Retail Trends 
" Retail Sales up 2.3% YoY 
" But slowing and cautious holidays 
" Big portion is auto sales 
" Heavy discounting continues 
" Security heavy focus 
" Consolidation 
" Retailers: Family Dollar/Dollar Tree/Dollar General 
HBC and Saks 
Burger King/Tim Horton’s 
" Vendors: Oracle/MICROS,MANH/GlobalBay, Epicor/Quantisense 
" Credit Worthiness: FICO Changes 
www. ihlservices.com
Omnichannel Overview 
• Massive overhaul of systems. 
• Estimated ‘15 WW spend ~ $9.5 Billion 
• Order Management System becoming 
core version of the truth 
Increase > 
10% 
www.ihlservices.com 
Increase < 
than 10% 
Stay the 
same 
Decrease < 
10% 
Decrease > 
10% 
27% 21% 48% 3% 1% 
Sources: IHL WorldView IT Sizing, Custom Research
Key Challenges 
• Key hindrances to Omnichannel Succes 
are in these areas. 
• Actionable analytics that measure 
• People Issues 
• Training merchants to think Omnichannel 
• Accurate inventory for customers 
• Integrating systems 
• Motivation/Compensation for store employees 
• Who gets the credit? 
www.ihlservices.com
Overview of the Budgets 
• Some Key S/W Components (WW spend) 
• Merchandising Systems $3.9B 
• BI/Analytics $2.3B 
• Core POS $1.8B 
• Mobile POS $340M 
• eCommerce $900M 
• New licenses and SaaS only. Does not not including maintenance, 
customization 
Source: IHL WorldView IT Sizing 
www.ihlservices.com
Not Just Order Management 
• Where the big growth is happening 
www.ihlservices.com 
Increase > 
10% 
Increase < 
than 10% 
Stay the 
same 
Decrease 
< 10% 
Decrease 
> 10% 
Core POS 29% 23% 41% 4% 3% 
Mobile POS 26% 31% 40% 1% 2% 
eCommerce/Mobile 
43% 32% 25% 0% 1% 
Commerce 
Source: IHL Custom Research Survey 10/14
" BI remains huge investment area WW 
" Cloud the greatest area of growth 
" CMO driving considerable spend. 
" 3 hot areas 
" Predictive Analytics 
" Data Visualization 
" Social Media/Big Data Analytics 
www.ihlservices.com
" Two basic types 
" Finding a story 
" Telling a story 
" Allows for custom queries but results 
beyond spreadsheets 
" Turns data into insight 
" Combining results 
www.ihlservices.com
" Customization/Maintenance 
" RFID 
" Beacons 
" Experience 
www.ihlservices.com
www.ihlservices.com
Join us for SuperSaturday 
January 10, 2015 
Greg Buzek 
IHL Group 
greg@ihlservices.com 
www.twitter.com/gregbuzek 
+1 615-591-2955 
www.ihlservices.com
#OmniPromise 
UXC 
Eclipse
Our 
retail 
customers 
include 
#OmniPromise
Consistency: 
#OmniPromise 
What 
does 
it 
mean 
to 
retailers? 
• Omni-­‐channel 
success 
is 
all 
about 
delivering 
a 
single 
message 
consistently 
to 
your 
customer 
• Retail 
systems 
and 
technology 
must 
be 
able 
to 
support: 
– A 
single 
plaPorm 
with 
a 
single 
source 
of 
truth 
– Integrated 
Retail 
Supply 
Chain 
– Business 
Intelligence 
and 
Analysis 
across 
all 
aspects 
of 
the 
Retail 
Supply 
Chain 
data 
+ 
analyEcs 
= 
knowledge 
of 
the 
customer
Consistency: 
#OmniPromise 
How 
is 
it 
done? 
• CreaRng 
integrated 
experiences 
across 
all 
channels 
and 
consistency 
of 
informaRon 
delivery 
• Let’s 
share 
some 
of 
our 
UXC 
Eclipse 
customer 
insights
#OmniPromise 
DAVIDs 
TEA 
DAVIDsTEA 
is 
a 
North 
American 
omni-­‐channel 
retailer 
focused 
on 
the 
sale 
of 
tea 
& 
tea 
related 
products 
in 
over 
150 
physical 
stores 
and 
online.
#OmniPromise 
Case 
Study 
Customer 
SoluEon 
Results/Benefits 
• Ability 
to 
rapidly 
expand 
into 
new 
markets 
• Increase 
customer 
visibility 
• Ability 
to 
forecast 
and 
budget 
enterprise 
needs 
• Faster 
growth 
• Microso] 
Dynamics 
AX 
for 
Retail 
• Integrated 
Omni-­‐Channel 
E-­‐Commerce 
• Advanced 
Demand 
and 
AllocaRon 
Planning 
• Advanced 
Workforce 
Management 
Business 
Challenge 
• Rapid 
growth 
in 
mulRple 
countries 
• No 
single 
source 
of 
the 
truth 
• Inability 
to 
forecast 
demands, 
product 
and 
people
#OmniPromise 
Feedback 
"We 
needed 
more 
flexibility 
at 
POS, 
since 
we 
have 
three 
types 
of 
sales 
categories: 
loose-­‐leaf 
teas; 
accessories, 
such 
as 
cups; 
and 
beverages 
and 
foods, 
which 
are 
not 
in 
inventory. 
Our 
challenge 
was 
to 
find 
a 
tool 
that 
could 
handle 
all 
three, 
which 
tradiDonal 
POS 
systems 
could 
not. 
We 
have 
many 
followers 
on 
Facebook, 
TwiHer 
and 
through 
our 
newsleHer. 
We 
want 
to 
integrate 
all 
of 
this 
informaDon 
and 
really 
get 
to 
know 
our 
customers 
— 
whether 
they 
are 
buying 
online 
or 
in-­‐store. 
A 
lot 
of 
our 
store 
managers 
know 
their 
customers, 
but 
we 
want 
to 
make 
this 
familiarity 
more 
company-­‐wide." 
Howard 
Tafler 
Chief 
Financial 
Officer 
DAVIDsTEA
Jean 
Coutu 
Pharmacie 
#OmniPromise 
The 
Jean 
Coutu 
Group 
is 
one 
of 
the 
largest 
names 
in 
Canadian 
pharmacy 
retailing 
with 
414 
franchised 
stores 
located 
in 
the 
provinces 
of 
Québec, 
New 
Brunswick 
and 
Ontario, 
employing 
close 
to 
20,000 
people.
#OmniPromise 
Case 
Study 
Company/SoluEon 
Stats: 
• 12,000 
users 
• $4.7b 
Revenue 
• 5 
individual 
stores 
> 
$20m 
revenue 
• 414 
stores 
• Largest 
store 
does 
>2000 
scripts 
a 
day 
plus 
value 
added 
retailing 
• Flexible 
ERP 
that 
adjusts 
rapidly 
to 
consumer 
trends 
• Enhanced 
customer 
service: 
e.g. 
mobile 
POS 
allows 
salespeople 
to 
interact 
directly 
with 
shoppers 
(checking 
inventory, 
placing 
orders 
etc.) 
• Seamless 
customer 
experience 
across 
all 
channels 
will 
become 
a 
compeRRve 
differenRator: 
shopping 
across 
different 
channels 
in 
a 
consistent 
manner 
• MS 
AX 
2012: 
All-­‐in-­‐one 
omni-­‐channel 
retail 
soluRon 
across 
brick 
and 
mortar, 
catalogue 
and 
internet 
retailing 
• Back 
office 
-­‐ 
supply, 
distribuRon 
and 
warehousing 
• Mobile 
POS 
Customer 
SoluEon 
Results/Benefits
#OmniPromise 
Feedback 
“We 
wanted 
to 
make 
a 
radical 
shiL 
to 
get 
into 
the 
21st 
century. 
We 
see 
MicrosoL 
Dynamics 
for 
Retail 
as 
a 
driver 
for 
that 
change. 
As 
a 
franchiser, 
we’re 
responsive 
to 
the 
demands 
of 
our 
customers 
as 
well 
as 
our 
stores. 
MicrosoL 
Dynamics 
for 
Retail 
offers 
the 
flexibility 
and 
the 
technology 
to 
meet 
those 
demands.” 
Alain 
Boudreault, 
Vice-­‐President 
and 
Chief 
InformaRon 
Officer 
The 
Jean 
Coutu 
Group 
(PJC), 
Inc.
Get 
the 
Data, 
Use 
the 
Data 
#OmniPromise 
360˚ 
view 
of 
each 
customer 
in 
real-­‐Rme 
across 
the 
enterprise. 
Each 
customer 
is 
unique, 
treat 
them 
that 
way! 
AnEcipate 
customer 
behavior 
with 
full 
knowledge 
of 
stock 
levels, 
buying 
pa:erns 
and 
then 
respond 
to 
demand 
with 
Rmely, 
appropriate 
and 
targeted 
promoRons.
Immediacy: 
#OmniPromise 
What 
does 
it 
mean 
to 
retailers? 
Impulse 
buying 
as 
sales 
at 
online 
businesses 
worldwide 
totalled 
$1.25 
trillion 
last 
year, 
up 
from 
$1.06 
trillion 
in 
2012 
Emarketer 
research 
from 
Bloomberg 
h:p://www.bloomberg.com/news/2014-­‐06-­‐03/retailers-­‐use-­‐big-­‐data-­‐to-­‐turn-­‐you-­‐into-­‐a-­‐big-­‐spender.html 
data 
+ 
analyEcs 
= 
knowledge 
of 
the 
customer 
knowledge 
of 
the 
customer 
= 
↑ 
revenue
Immediacy: 
#OmniPromise 
How 
is 
it 
done? 
CollecRng 
data 
in 
real 
Rme 
and 
leveraging 
it 
to 
personalize 
offers 
and 
interacRons. 
Let’s 
share 
our 
UXC 
Eclipse 
customer 
insight.
#OmniPromise 
Case 
Study 
Company/SoluEon 
Stats: 
• 50 
POS 
lanes 
in 
one 
LocaRon 
• Replacement 
of 
aging 
POS 
hardware 
and 
so]ware 
• Aggressive 
Rmeline 
of 
8 
weeks 
for 
POS 
to 
be 
ready 
for 
busy 
Summer 
tourist 
season. 
• Independent 
network 
infrastructure 
• Achieve 
PCI 
credit 
card 
compliance 
Customer 
SoluEon 
Results/Benefits 
• Category 
Management 
and 
real 
Rme 
data 
has 
significantly 
increased 
profitability 
across 
the 
supply 
chain 
and 
allowed 
managers 
to 
make 
more 
immediate 
decisions 
on 
products, 
shelf 
space, 
replenishment, 
etc. 
• Dynamics 
AX 
2012 
for 
Retail
Key 
Takeaways 
• Know 
each 
Customer! 
• Knowledge 
comes 
from 
data 
and 
data 
comes 
from 
systems 
#OmniPromise 
• Your 
system 
needs 
to 
span 
across 
the 
enterprise 
to 
deliver 
real-­‐Rme 
access 
to 
data 
with 
deep 
analysis 
to 
support 
customer-­‐centric 
retailing 
= 
It’s 
a 
journey 
– 
partner, 
tools, 
experience
It’s 
your 
retail 
journey… 
#OmniPromise
#OmniPromise 
Panelists 
Debbie Hauss 
Editor-in-Chief 
Retail TouchPoints 
Greg Buzek 
President 
IHL Services 
MODERATOR 
Will Dunlavy 
Director Retail Solutions - 
Dynamics AX 
UXC Eclipse
Thanks 
for 
a:ending! 
Download 
and 
view 
the 
webinar 
at: 
h:p://rtou.ch/omniexperience 
#OmniPromise

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Building Omni-Channel Retail From The Back-End Up

  • 1. Building Omni-­‐Channel Retail From The Back-­‐End Up #OmniPromise WEBINAR SPONSORED BY
  • 3. Follow This Webinar On Twi:er #OmniPromise Retail TouchPoints: #OmniPromise @RTouchPoints UXC Eclipse: @UXCEclipse Greg Buzek: @gregbuzek Debbie Hauss: @DHauss
  • 4. About Retail TouchPoints ü Launched in 2007 ü Over 28,000 subscribers ü To provide executives with relevant, insightful content across a variety of digital medium Free subscription to our weekly newsletter: WWW.RETAILTOUCHPOINTS.COM/SIGNUP #OmniPromise
  • 5. Panelists Greg Buzek President IHL Services #OmniPromise Will Dunlavy Director Retail Solutions - Dynamics AX UXC Eclipse Debbie Hauss Editor-in-Chief Retail TouchPoints MODERATOR
  • 7. " Helping retailers/restaurants make better IT decisions • Better Informed • True Review of Vendors • Complete Reference List • Managed RFP Process " Syndicated Research and Data Services • Retail Benchmarking • IT Spend / Retail Sizing • Retailer/Vendor Technology Profiles (300 technologies) • Top Things You Missed This Week in Retail " Custom Research www.ihlservices.com
  • 9. Around the Globe " Unrest prevalent • Israel, Ukraine, Libya, Pakistan, Nigeria, Iraq, Syria, Venezuela, Argentina, Brazil etc. " Ebola epidemic " ISIS/ISIL whatever you want to call them. " Retail Sales worldwide have been struggling. " Emerging Markets Slowing Rapidly " Exception is some parts of Africa " Impact of Ukraine conflict tremendously effected Germany www.ihlservices.com
  • 10. A Quick Word on the US Economy " Consumer and Economic Uncertainty " Great increase since early June " The Stock Market “Matrix”… wild swings, up lately. " Mid-Term Elections/Mandate " Taking Advantage of Better Terms " Higher interest rates in 2015 " Auto sales bubble? " “Haves” vs “Have Nots” Continues " Gaps in Education / Income / Skills, little opportunity for change www.ihlservices.com
  • 12. Middle Class Share of Income Gains 5 years post-recession income gains Time Period/ Administration www.ihlservices.com Bottom 90% Top 10% share Post WWII 68% 32% Reagan-Bush 20% 80% Clinton 32% 68% George Bush 2% 98% Obama - 14% 116% WSJ Report 10/1/14, Bard College Research
  • 13. Inflation in check, Really? " CPI + 1.7% " Does not take into consideration " Avg. Cell Phone Bill +75% since 2000 " Childcare + 37% " College tuition + 86% (public in-state) " Health Insurance + 76% " Cable or Satellite +300% " CPI only measures retail consumer product inflation, not services " Inflation adjusted Median income -9% since Great Recession ended. " Good News: Gas Prices dropping in time for holidays. " Every 1c drop sustained for a year is $1.8Billion in economy. " $22.5 Billion more in consumers wallets for holidays www.ihlservices.com
  • 14. Retail Trends " Retail Sales up 2.3% YoY " But slowing and cautious holidays " Big portion is auto sales " Heavy discounting continues " Security heavy focus " Consolidation " Retailers: Family Dollar/Dollar Tree/Dollar General HBC and Saks Burger King/Tim Horton’s " Vendors: Oracle/MICROS,MANH/GlobalBay, Epicor/Quantisense " Credit Worthiness: FICO Changes www. ihlservices.com
  • 15. Omnichannel Overview • Massive overhaul of systems. • Estimated ‘15 WW spend ~ $9.5 Billion • Order Management System becoming core version of the truth Increase > 10% www.ihlservices.com Increase < than 10% Stay the same Decrease < 10% Decrease > 10% 27% 21% 48% 3% 1% Sources: IHL WorldView IT Sizing, Custom Research
  • 16. Key Challenges • Key hindrances to Omnichannel Succes are in these areas. • Actionable analytics that measure • People Issues • Training merchants to think Omnichannel • Accurate inventory for customers • Integrating systems • Motivation/Compensation for store employees • Who gets the credit? www.ihlservices.com
  • 17. Overview of the Budgets • Some Key S/W Components (WW spend) • Merchandising Systems $3.9B • BI/Analytics $2.3B • Core POS $1.8B • Mobile POS $340M • eCommerce $900M • New licenses and SaaS only. Does not not including maintenance, customization Source: IHL WorldView IT Sizing www.ihlservices.com
  • 18. Not Just Order Management • Where the big growth is happening www.ihlservices.com Increase > 10% Increase < than 10% Stay the same Decrease < 10% Decrease > 10% Core POS 29% 23% 41% 4% 3% Mobile POS 26% 31% 40% 1% 2% eCommerce/Mobile 43% 32% 25% 0% 1% Commerce Source: IHL Custom Research Survey 10/14
  • 19. " BI remains huge investment area WW " Cloud the greatest area of growth " CMO driving considerable spend. " 3 hot areas " Predictive Analytics " Data Visualization " Social Media/Big Data Analytics www.ihlservices.com
  • 20. " Two basic types " Finding a story " Telling a story " Allows for custom queries but results beyond spreadsheets " Turns data into insight " Combining results www.ihlservices.com
  • 21. " Customization/Maintenance " RFID " Beacons " Experience www.ihlservices.com
  • 23. Join us for SuperSaturday January 10, 2015 Greg Buzek IHL Group greg@ihlservices.com www.twitter.com/gregbuzek +1 615-591-2955 www.ihlservices.com
  • 25. Our retail customers include #OmniPromise
  • 26. Consistency: #OmniPromise What does it mean to retailers? • Omni-­‐channel success is all about delivering a single message consistently to your customer • Retail systems and technology must be able to support: – A single plaPorm with a single source of truth – Integrated Retail Supply Chain – Business Intelligence and Analysis across all aspects of the Retail Supply Chain data + analyEcs = knowledge of the customer
  • 27. Consistency: #OmniPromise How is it done? • CreaRng integrated experiences across all channels and consistency of informaRon delivery • Let’s share some of our UXC Eclipse customer insights
  • 28. #OmniPromise DAVIDs TEA DAVIDsTEA is a North American omni-­‐channel retailer focused on the sale of tea & tea related products in over 150 physical stores and online.
  • 29. #OmniPromise Case Study Customer SoluEon Results/Benefits • Ability to rapidly expand into new markets • Increase customer visibility • Ability to forecast and budget enterprise needs • Faster growth • Microso] Dynamics AX for Retail • Integrated Omni-­‐Channel E-­‐Commerce • Advanced Demand and AllocaRon Planning • Advanced Workforce Management Business Challenge • Rapid growth in mulRple countries • No single source of the truth • Inability to forecast demands, product and people
  • 30. #OmniPromise Feedback "We needed more flexibility at POS, since we have three types of sales categories: loose-­‐leaf teas; accessories, such as cups; and beverages and foods, which are not in inventory. Our challenge was to find a tool that could handle all three, which tradiDonal POS systems could not. We have many followers on Facebook, TwiHer and through our newsleHer. We want to integrate all of this informaDon and really get to know our customers — whether they are buying online or in-­‐store. A lot of our store managers know their customers, but we want to make this familiarity more company-­‐wide." Howard Tafler Chief Financial Officer DAVIDsTEA
  • 31. Jean Coutu Pharmacie #OmniPromise The Jean Coutu Group is one of the largest names in Canadian pharmacy retailing with 414 franchised stores located in the provinces of Québec, New Brunswick and Ontario, employing close to 20,000 people.
  • 32. #OmniPromise Case Study Company/SoluEon Stats: • 12,000 users • $4.7b Revenue • 5 individual stores > $20m revenue • 414 stores • Largest store does >2000 scripts a day plus value added retailing • Flexible ERP that adjusts rapidly to consumer trends • Enhanced customer service: e.g. mobile POS allows salespeople to interact directly with shoppers (checking inventory, placing orders etc.) • Seamless customer experience across all channels will become a compeRRve differenRator: shopping across different channels in a consistent manner • MS AX 2012: All-­‐in-­‐one omni-­‐channel retail soluRon across brick and mortar, catalogue and internet retailing • Back office -­‐ supply, distribuRon and warehousing • Mobile POS Customer SoluEon Results/Benefits
  • 33. #OmniPromise Feedback “We wanted to make a radical shiL to get into the 21st century. We see MicrosoL Dynamics for Retail as a driver for that change. As a franchiser, we’re responsive to the demands of our customers as well as our stores. MicrosoL Dynamics for Retail offers the flexibility and the technology to meet those demands.” Alain Boudreault, Vice-­‐President and Chief InformaRon Officer The Jean Coutu Group (PJC), Inc.
  • 34. Get the Data, Use the Data #OmniPromise 360˚ view of each customer in real-­‐Rme across the enterprise. Each customer is unique, treat them that way! AnEcipate customer behavior with full knowledge of stock levels, buying pa:erns and then respond to demand with Rmely, appropriate and targeted promoRons.
  • 35. Immediacy: #OmniPromise What does it mean to retailers? Impulse buying as sales at online businesses worldwide totalled $1.25 trillion last year, up from $1.06 trillion in 2012 Emarketer research from Bloomberg h:p://www.bloomberg.com/news/2014-­‐06-­‐03/retailers-­‐use-­‐big-­‐data-­‐to-­‐turn-­‐you-­‐into-­‐a-­‐big-­‐spender.html data + analyEcs = knowledge of the customer knowledge of the customer = ↑ revenue
  • 36. Immediacy: #OmniPromise How is it done? CollecRng data in real Rme and leveraging it to personalize offers and interacRons. Let’s share our UXC Eclipse customer insight.
  • 37. #OmniPromise Case Study Company/SoluEon Stats: • 50 POS lanes in one LocaRon • Replacement of aging POS hardware and so]ware • Aggressive Rmeline of 8 weeks for POS to be ready for busy Summer tourist season. • Independent network infrastructure • Achieve PCI credit card compliance Customer SoluEon Results/Benefits • Category Management and real Rme data has significantly increased profitability across the supply chain and allowed managers to make more immediate decisions on products, shelf space, replenishment, etc. • Dynamics AX 2012 for Retail
  • 38. Key Takeaways • Know each Customer! • Knowledge comes from data and data comes from systems #OmniPromise • Your system needs to span across the enterprise to deliver real-­‐Rme access to data with deep analysis to support customer-­‐centric retailing = It’s a journey – partner, tools, experience
  • 39. It’s your retail journey… #OmniPromise
  • 40. #OmniPromise Panelists Debbie Hauss Editor-in-Chief Retail TouchPoints Greg Buzek President IHL Services MODERATOR Will Dunlavy Director Retail Solutions - Dynamics AX UXC Eclipse
  • 41. Thanks for a:ending! Download and view the webinar at: h:p://rtou.ch/omniexperience #OmniPromise