1. GAONE MICHELLE MOLOKO
Address: P O Box 1677, Molepolole
Nationality: Motswana
Tel:75140188/76829567
DOB: 14-01-1988
DRIVERS LICENCE:3102988(class B)
Email: gmichmol@gmail.com
CAREER OBJECTIVE
SKILLS
Communication Skills
Organizational and leadership Skills
Presentation skills
Research Skills
,
PRACTICAL EXPERIENCE: Orange Botswana
Job Title and Description: Customer Care Representative
Duration: March 2011 to Present
 My role emphasis is on:
 Support and provide excellent service through phones, e-mails and faxes as a
receiver and caller
 Use questioning and listening skills that support effective telephone
communication.
 Use an effective approach to handle special telephone tasks like call transfers,
taking messages, call backs, holds, interruptions, and unintentional
disconnects.
 Understand the impact of attitude in handling calls professionally
 effectively deal with job stress, angry callers, and upset customers
 Use the most appropriate way to communicate with different behavior types on
the telephone
 Apply the elements of building positive rapport with different types of
customers over the phone
 Apply the proper telephone etiquette to satisfy various customer situations.
 Apply appropriate actions to effectively control a telephone call.
 Identify voice skills and how to enhance a good telephone presentation.
 Meets commitments to customers
 Display Time flexibility towards shifts as per work floor requirements
Orange Botswana ( French Telecom Group) (Pty, Ltd) March 2011-present

2. Job Title and Description: Call Centre Representative (Customer Relations Management)
Fashion Lounge Botswana August 2008-December 2009
Job Title and Description: Waitress
.
QUALIFICATION
2007-2010
Limkokwing University Botswana
Associate Degree Film and TV production
2005-2006
Kgari Sechele Senior School
Cambridge O’levels
Results: 38 points
Additional Education/ Training
Professional Communication Skills 1
Professional Communication Skills 2
Creative and Innovation Studies
Human Communication
Photography
Introduction to Business Management
Media Writing
Introduction to Computer Skills
Organizational Behavior
Presentation,
Research & Study Skills
Principles of Entrepreneurship
Communications in New Economy
Business Planning Video Production
Leadership Skills & Competencies
Screen Language
Media Law Practical Internship
Achievements
Kgari Sechele Sinior School(2005)
Merit award Double Science

3. I received a reward for being first runner up for employee of the Month with Orange
Botswana Call Centre 2013 May
REFERENCES
Mr. Dennis Basupang
Orange Botswana
Drawing up quality assurance procedures and resource management
Email: Dennis.Basupang@orange.com
Tel: 3693700/3693800