Emotional intelligence and competencies at work

1. Emotional Intelligence and
Competencies at Work
Dr. G C Mohanta, BE(Mech), MSc(Engg), MBA, PhD(Mgt)
Professor
Al-Qurmoshi Institute of Business Management,
Hyderabad - 500005

2. What is Emotional Intelligence?
Emotional Intelligence Quotient (EQ)
is defined as a set of competencies demonstrating the
ability one has to recognize his or her behaviors,
moods, and impulses and to manage them best
according to the situation.

3. How is EQ Different from
Personality?
Personality focuses on symptoms of behavior and
what our behavioral tendencies are
EQ focuses on sources of behavior and our ability to
exercise sound judgment

4. When building teams it is
behavior that counts, not
intentions
but…
The underlying (motivating)
force is always thinking;
Thinking leads to behavior
Behavior is driven by emotions
(our EQ)

5. Where Does EQ Come From?
 The source of EQ is our Thinking
 Three Dimensions of Thinking:
 Intrinsic Thinking – One’s ability to see the
uniqueness in other people, themselves, and things
around them.
 Extrinsic Thinking – One’s ability to see how
people and things relate and compare to each other
(i.e. relative or comparative thinking).
 Systemic Thinking – One’s ability to think in black
and white terms, and their ability to focus on their
ideal view of people, the world around them, as well
as themselves.

6. The “Thinking Condition” Effect
Condition I Thinking: Relating – Stress free among
the people, with everyone feeling safe, included,
and valuable – and focused on the task at hand
rather than on their own needs.
Condition II Thinking: Reflecting – When we
reflect on other’s input, which gives us a fresh
point of view.

7. Thinking Conditions (Continued)
Condition III Thinking: Responding – Something
happens and we respond – it’s how we go through
our days and the thinking condition people use
most often.
Condition IV Thinking: Reacting – The thinking
condition in which people are more likely to make
errors in judgment and do or say things they will
regret later.

8. Five EQ Competencies that
Correlate to Workplace Success
Social Competencies – Competencies that
Determine How We Handle Relationships
Intuition & Empathy - Our awareness of others’ feelings,
needs, and concerns. This competency is important in
the workplace for the following reasons:
 Understanding others
 Customer service orientation
 People development
 Leveraging diversity

9. Five Critical EQ Competencies (Contd.)
Political Acumen & Social Skills – Our adeptness at
inducing desirable responses in others.
This competency is important in the workplace for the
following reasons:
 Influencing
 Communication
 Leadership
 Change Catalyst
 Conflict Resolution
 Building bonds
 Collaboration and Cooperation
 Team capabilities

10. Five Critical EQ Competencies (Contd.)
Personal Competencies – Competencies that
Determine How We Manage Ourselves
Self Awareness – Knowing one’s internal states,
preferences, resources, and intuitions.
This competency is important in the workplace for the
following reasons:
 Emotional Awareness
 Accurate self-assessment
 Self-confidence

11. Five Critical EQ Competencies (Contd.)
Self Regulation – Managing one’s internal states,
impulses, and resources.
This competency is important in the workplace for the
following reasons:
 Self-control
 Trustworthiness
 Conscientiousness
 Adaptability

12. Five Critical EQ Competencies (Contd.)
Self Expectations – Emotional tendencies that guide or
facilitate reaching goals.
This competency is important in the workplace for the
following reasons:
 Achievement drive
 Commitment
 Initiative
 Optimism