The Banker’s Guide to a Seamless Omnichannel Customer Experience

In banking, as in every sector, customers expect instant, informed service via the channels that are most convenient for them. And they expect an omnichannel experience, with their interaction history understood by whomever they’re interacting with—via the web, within a mobile app, or in a branch. This presentation shares the best practices for the banking industry in creating a seamless omnichannel customer experience. Fore more information, visit our website at www.genesys.com