From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
Ā
11 Quotes to inspire your Customer Experience Strategy
1. 11 QUOTES THAT INSPIRE
YOU TO UP YOUR CEM GAME
Donāt Just
Satisfy,
Delight.
2. Your most unhappy customers are your
greatest source of learning.
ā
- Bill Gates
Donāt Just
Satisfy,
Delight.
3. āFor individuals, character is destiny.
For organisations, culture is destiny.
- Tony Hsieh
Donāt Just
Satisfy,
Delight.
4. Weāre not competitor-obsessed, weāre
customer-obsessed. We start with what the
customer needs and we work backwards.
ā
ā Jeff Bezos
Donāt Just
Satisfy,
Delight.
5. āGet closer than ever to your customers.
So close, in fact, that you tell them what they
need well before they realise it themselves.
ā Steve Jobs
Donāt Just
Satisfy,
Delight.
6. There is a spiritual aspect to our lives ā When
we give, we receive ā When a business does
something good for somebody, that somebody
feels good about them!
ā
ā Ben Cohen
Donāt Just
Satisfy,
Delight.
7. āAlways keep in mind the old retail adage:
Customers remember the service a lot longer
than they remember the price.
ā Lauren Freedman
Donāt Just
Satisfy,
Delight.
8. āThe key is to set realistic customer expectations,
and then not to just meet them, but to exceed
them - preferably in unexpected and helpful
ways.
ā Richard Branson
Donāt Just
Satisfy,
Delight.
9. āThe reputation of a thousand years may be
undermined by the conduct of one hour.
ā Japanese proverb
Donāt Just
Satisfy,
Delight.
10. āThere is only one boss. The customer. And
he can fire everybody in the company from
the chairman on down, simply by spending
his money somewhere else.
- Sam Walton
Donāt Just
Satisfy,
Delight.
12. āEven your most loyal customers always have
a choice about where to take their business.
-Marilyn Suttle
Donāt Just
Satisfy,
Delight.
13. About CloudCherry
CloudCherry is a Real-Time, Do-It-Yourself, Omni-Channel product that helps you Track, Measure and
Improve Customer delight with analytics and actionable insights.
https://www.getcloudcherry.com/
https://twitter.com/getcloudcherry
https://goo.gl/fUKW80
www.facebook.com/getcloudcherry
Donāt Just
Satisfy,
Delight.