1. 1 | Page CurriculumVitae ofGhassan M. Bafarat, BA **More details section
Curriculum Vitae of
Ghassan M. Bafarat, BA
Personal details
Mobile 05 6688 5665
Email gha.baf@gmail.com
DOB 24-07-69
City of Birth Jeddah,KSA
Marital Status Married, 3 Children
Preamble
A very experience individual with 20 years broad knowledge in the banking sector. Currently at the
National Commercial Bank – NCB, involved in one of the major regional program introducing Next
Generation – NextGen banking platform as part of the NCB organizational transformation enterprise.
I am tremendously driven and self-motivated for any level of thought-provoking tasks hence always
seeking new challenges and further evolution in my career path, befitting my aspirations and
determinations.
Academic qualifications
1992 BA PhysicsfromKingAbdul-AzizUniversity
1988 The Model Capital Institute HighSchool,Riyadh
Coursesand training
2010 ContinuousmultipleNCBtrainingcourses
1999 Visual Basic,ImdadTrainingCenter
1998 Chargeback, VisaInternational,London,UnitedKingdom
1997 MicrosoftOffice, TehamaTrainingCenter
Professionalexperience
1997 - Present National Commercial Bank “NCB”, Personal Finance Business
2014-2015 NCB, PF NextGen.Systemcoreteam**
2013-2014 NCB,PF SalesSupportSeniorOfficer**
2011-2012 NCB,Write and Managing BalanceTransferProgram –BTP**
2004-2011 NCB,Target and SalesPerformance– TSP**
2001-2004 NCB,Auto Murabaha ProgramManagerAssistant**
1997-2001 NCB,Credit Card, NewAccountsManager**
1995-1997 Saudi ArabianStanderOrganization “SASO”QualityOfficer
1993-1995 Bafarat Industrial Group – WesternRegionSalesSupervisor
PersonalSoftSkills
Numerical,Creative Ideaandsolution (PF,CC),MicrosoftOffice,ComputerAssociateClarity.
Hobbies
Scuba Diving, Motorcycle,NewITTechnologies, Self-improvementreader,Travelling.
2. 2 | Page CurriculumVitae ofGhassan M. Bafarat, BA **More details section
References
Available upon request.
More details** (of work experience)
PF NextGen.System core team - NationalCommercialBank,Jeddah,SaudiArabia
Jul 2014 – Dec 2015
FirstlyIconsiderthisas verybig task,since our bankdecide toreplace the existsystemwithnew one,
therefore theyselectfromeach dipartmentasmall teamwhere theyare the bestknowledge andvery
highexperience of thembusiness toworkthe multiplecompanies tobuild the new sufficientsystem
that coverall businessneeds withsmartfunction.
Therefore we start our duty with"TCS"company (TATA ConsultantSystemCompany) plus"Experian"
company(a Turkishcompanyformatrix & pricingside {NBSMCalculationengine}) and"Accenture"
companythat mange the whole project.
By doing:
1- Define all our:(Products/Differentcriteria/ Specialmatrix) tohelpTCStowrite a special FSD'sfor
each product,andget readyfor final signature.
2- Writingtestscenarioforeach productto make sure if systemwill fit exactly withourrules.
3- Star testingforeach product.
4- OpenRTC defectforany issue thatwe definedasnone workingwell aswe planned for.
5- Work withTCS/NBSMto solve relatedissue.
6- Retestproductto make sure all defecthasbeensolved.
7- In the endof 2015 NextGen.projectwill submitto“ITCDevelopmentarea”, theninthattime we will
go back our area (Personal Finance formyself).
SalesSupport SeniorOfficer - NationalCommercialBank,Jeddah,SaudiArabia
Jan 2013 - Jun 2014
In thistaskI was one of fourkeyplayerteamthat assignedtoserve over400 branchesby:
1- Trainingall branchesnetworkonPFproducts
2- Generate Frequentreport.
3- Lunch newprograms
4- Writingall PF relatedCommunication
5- Settle anycustomercompliance relatedto anysystemerror.
6- PricingException
7- Newprogramsystemvalidation
3. 3 | Page CurriculumVitae ofGhassan M. Bafarat, BA **More details section
8- Manage Error rate vs. target
9- Local PF Market Scan
10- Newproductcampaignto enlarger PFsales
11- Entityinduction
12- Inductedcompanyreclassification
13- Work withRiskManagementtoimprove salescriteria/systemconditions
14- Work withITCfor any newSAMA requirementthatneedtoaddedinsystem
15- Manage CustomerRetentionunit thathandle Payrollcustomerleaking
Balance Transfer ProgramManager "BTP Manager"- NationalCommercialBank,Jeddah,SaudiArabia
Jul 2011 - Dec 2012
Afterassigningme tothisidea,directlyIdid:
1- Take fromotherstakeholdersinputs(Collection,Compliance,Sharee'aboard,BranchesNetwork)
before startingwriting,inordergettingthemdirectapproval beforebeenlunchinglevel.
2- Prepare writtenprogrammaterial:
Business agreement
Criteriafortarget segment (CreditHistory/Sector/ Income /Age) withRiskdepartment
Program cape (Maximumof numberof transaction/ Portfoliovolume)withRiskdepartment
BranchesCSR trainingmaterial
BranchesCSR userguide
Special Exceptionformthatmentionthe requirementdocumentsforeach stage
3- Generate systemspecial programsformonitoringpurpose
4-TrainingCSRand provide themwith relevantmaterials
5- Studyall requestbefore sendingforRiskapproval toensure gettingfinaldecision
6- Capture all receivedrequest andupdate them withRiskfinal decision
7- Sendback the final decision tothembranchestoprocessthe approvedexception.
8- Generate Salesreport.
9- Monitor Salarytransferefficiency foreachbookedtransaction
10- Flowup for late Salarytransfer/ArrearsBTP accountsto achieve veryhighlevelof portfolioquality
11- Finda solutionforthirdpartyissues(Like Outstandingcertificate,directaddressedSettlement
check).
4. 4 | Page CurriculumVitae ofGhassan M. Bafarat, BA **More details section
Target andSales PerformanceOfficer "TSP" - NationalCommercialBank,Jeddah,SaudiArabia
Jul 2004 - Jun 2011
In thisfunctionIusedto do:
1- Distributedourannual PFtargetby session/Region&Area/EmployerSectors/Saleskind(New- Topup
withsettlement- Topup withoutsettlement).
2- Preparingall Salesreports:
Daily/Weekly/Monthly/Quarterly/Midyear/Annual
SalesBreakdown(Region/Sector)
Saleslevel (New - Topupwith/withoutsettlement)
Salesquality(Regular/Pricingexception/Racexception)
Salestype (StanderPF/Housing Allowance /SecuredFinance
3- Manage Error rate (Actual vs.Target)
Auto MurabahaProgramManager Assistant - NationalCommercialBank,Jeddah,SaudiArabia
Jul 2001 - Jun 2004
In thisfunctionIwas Managerassistance forthisnew program that allowedourbanktosell vehicles
directlyfromdealershowroom evenwithoutvisitingNCBbranch,andon my part I usedto do:
1- Registerall newdearcontract.
2- Train dealerSalesrepresentativeteam.
3- Provide themwithProgrammaterial.
4- Prepare frequentsalesreport.
5- Manage AreaSalessupportteam.
6- Manage Salesinvectivechecks.
Credit Card,New Accounts Manager - NationalCommercialBank,Jeddah,SaudiArabia
Jan 1997 - Jun 2001
I was CreditCardNewAccountManager, to:
1-Make sure all approvedapplicationfitwithapprovedcriteriaplus documentrequirements
2- Assigningthe applicantCreditLimit
3- SendingNotificationletters(Rejection/Missingdocument).
4-Manage tele-verificationteam