1. Giorgio Bragoli’s Covering Letter
Here is a short summary of why I believe I should be suitable for the role you have in
mind for me.
I currently work for a company called Voss which is a Telco vendor and a development
partner of Cisco. They have a global presence as they have developed a management
platform that manages all of Cisco’s Unified Communications applications, software and
hardware. This includes Cisco’s Call manager, Unity connection and Instant messaging
and Presence server. My role in the company is that of a technical trainer and I designed,
developed documentation and courseware primarily in PPT, PDF and CBT format using
an application called Camtasia and delivered training to Voss’s, and Cisco’s, corporate
clients internationally in the United Kingdom and United States. I am also responsible
for setting up training environments from scratch using VMWare where clients can vpn
into the environment from anywhere in the world and go through pre-defined labs and
tutorial exercises under supervision. I am also responsible for creating those labs which
involve complicated installation and configuration exercises, group work or project work
and a final assessment made by the customer which has to meet the standards set by
Voss. These exercises have been created from the test cases that have been used to
vigorously test the new alpha- and beta-versions of software before it became generally
available. I was also responsible for analysing bugs and feeding them back into the
software development teams via the product manager through an application called Bug-
zilla. Here my role was to create the bugs and manage them through to a fix. Please note
that this training is not free and is chargeable to the clients at a corporate rate which goes
into the thousands of pounds per attendee and I have up to 15 attendees per training
course. I have been working for Voss for one year and particularly with Vodafone who is
one of Voss’s clients. I have designed and delivered courses specifically with Vodafone
in mind. I continually gather feedback from the client and feed it back into Voss in the
form of feature requests which I believe is very important for strategic sales and product
management. This is used to further enhance the product. I then liaise with the Product
manager, manage these feature requests and feed back the relevant documentation to the
client detailing in what release these features will be available.
Here is an indication of the latest IT tools that I use to train in a corporate environment:
I participate in many tutorials which are used as a vehicle for internal training being run
over Cisco’s Webex and Skype. Webex is used as an audio-visual teaching aid where
one person has the floor allowing him to demonstrate new features of the Voss
application to an audience who can pose questions. It is used as a virtual classroom
where the attendees can participate from any where in the world; the main offices are in
Dallas, Cape Town and Reading. The sessions are also recorded for anyone who isn’t
able to attend and I have built up a huge repository of training material this way. Skype
is used more for 1-to-1 training as it gives the ability to do application sharing by sharing
desk tops with the other participants to demonstrate features of the management
application or how to do something. I am also on occasion allowed to work from home
but I have to be constantly on-line so I use a Cisco Instant Messaging application called

2. Jabber which allows me to communicate with and ask quick questions to my colleagues.
Team work is very much encouraged.
Before this I worked for an international IT services company called FDM in their
London offices for 3 years. This company retrained graduates who didn’t have a
computer science background in core computer science subjects and then launched their
careers in the IT world, particularly in Investment banking. The business model was the
following:
The training was given for free and the only way the company made its money back was
when the graduates were placed in their first jobs on site as consultants usually on 2 year
contracts where they were charged out at approx. £375.00 per day.
I headed up the Application Support and Infrastructure divisions of this operation. My
role was to supervise, monitor, manage, support, mentor, review, teach, interview and
assess these graduates and in over 3 years I was successful in placing over 250 of them in
their first jobs in industry rendering over £40 million to FDM. I taught the following
modules whilst at FDM:
Unix Bash shell scripting, Oracle databases including SQL and PL/SQL, Financial
Industry awareness, CCNA, Red Hat and Solaris Unix system administration, Excel/VBA
and ITIL (IT Infrastructure Library – which describes the components in running a help
desk at the first, second and third tier levels for any company in any industry).
I have also worked for 3 years as a trainer in an IT company teaching school leavers the
fundamentals of computer architecture (hardware and operating systems), fundamentals
of networking and fundamentals of Linux.
I have also been a systems and deployment engineer working for Nortel and Alcatel in
the Telco space. Here I have gained experience of change management by being
responsible for software trials, demos, installations, upgrades and UAT (User Acceptance
Testing) which involved documentation of migration procedures and new functionality
testing and regression testing test cases of all brand new versions of software for clients
in EMEA.
I am on holiday from 20th
September – 3rd
October but available for interview
immediately there after.