Growing Fast and Staying Sane with Confluence

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As a rapidly growing company, Vanderlande needed to improve how its 3,000 global employees found, shared, and contributed to information. Learn how they consolidate information, curate content, and get new staff members up to speed using Confluence. You'll walk away with tips for implementing Confluence on a large scale, avoiding the pitfalls, and getting people into the system.

Software

Growing Fast and Staying
Sane with Confluence
LYSET DEN BLIJKER • PROCESS INFORMATION MANAGER • VANDERLANDE • @DEN_BLIJKER

Agenda
OUR CHALLENGE
CONFLUENCE IMPLEMENTATION
RESULTS
LESSONS LEARNED

Openness
People are open and like to help each
other
Improvement
Innovation minded
We all feel that we need to keep
improving to stay ahead
Innovation is key

•  Delivered in 105 countries
•  Located in 23 countries
Internationalization

How can we make sure that all our
colleagues all over the world stay up-to-
date and share their knowledge?!
“
”

One source
One platform to ﬁnd information
Worldwide
Teamplay
Available for everyone in all locations
Increase teamplay across teams and
countries
Goals

How did we approach the implementation?
Technology Organization Culture / People

Corporate Spaces Team Spaces
•  Primary Goal - Share Knowledge
•  Approval Workﬂow
•  Primary Goal – Team Collaboration
•  No Approval Workﬂow

Kick-Off
• Joint Start
• Planning
Information
Analysis
• Content
• Stakeholders
• Structure
Training
• Workshop
for future
moderators
Content
Creation
• Structure
• Templates
• Content
creation
• Review
sessions
Go Live
• Celebrate ;-)
Way of working in teams

It’s way more easy to
onboard a new colleague!
“
”

Finally a place where we
can share our thoughts
and experiences!
“
”

Vikipedia helps me to ﬁnd
information faster!
“
”

One source
95% available in Conﬂuence
We closed 2 old platforms
Worldwide
Teamplay
It’s available, but not fully used by
everyone yet.
Improving
Goals
reached?

Vikipedia is THE
platform to share
knowledge within
Vanderlande
“
”
Govert Hamers - CEO

Expect younger colleagues to adopt right away

LYSET DEN BLIJKER • PROCESS INFORMATION MANAGER • VANDERLANDE • @DEN_BLIJKER
Thank you!

Let’s start
celebrating
with a Dutch
treat:
Stroopwafel

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At TECUNIQUE, we're a stable and steadily growing Indian software services company with over 14 years of industry experience. Specializing in offshore software development and quality assurance services, we've built a reputation for delivering unique and effective solutions to start-ups, software development companies, enterprises, and digital agencies. We pride ourselves on our commitment to excellence and innovation. By blending insightful business domain knowledge with exceptional technical prowess, we craft tailor-made solutions that meet the unique needs of our clients. Our dedicated teams are adept in specific technologies, ensuring seamless integration of skills and delivering reliable, scalable, and high-quality software solutions aligned with our clients' preferences. Bespoke Dedicated Teams: Crafted to meet your specific needs and technology preferences, our dedicated teams are committed to delivering top-notch software solutions. Offshore Software Development: Accelerate your software development and scale up quickly with our 12+ years of expertise in offshore development. Quality Assurance Services: Ensure the quality of your software products with our dedicated teams of experienced QA professionals. IT Staff Augmentation: Overcome skill gaps with our client-centric software team, offering staff augmentation services. Expert Software Services: Unlock our capabilities in custom software development, product development, and quality assurance. Mission and Vision: Our mission at TECUNIQUE is to be the catalyst for our clients' success in the dynamic domain of software development. Rooted in our core values of respect, authenticity, and responsibility, we strive to ease the software outsourcing experience, reducing both time and cost to market for our clients. We envision ourselves as the leading Indian software services company, renowned for our unwavering commitment to excellence and innovation. www.tecunique.com

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Growing Fast and Staying Sane with Confluence

1. Growing Fast and Staying Sane with Confluence LYSET DEN BLIJKER • PROCESS INFORMATION MANAGER • VANDERLANDE • @DEN_BLIJKER

2. Agenda OUR CHALLENGE CONFLUENCE IMPLEMENTATION RESULTS LESSONS LEARNED

4. Baggage Handling

5. 3.2 billion

6. Warehouse automation

7. Parcel and Postal

8. 20 million

9. Openness People are open and like to help each other Improvement Innovation minded We all feel that we need to keep improving to stay ahead Innovation is key

10. Our challenge

11.

12. •  Delivered in 105 countries •  Located in 23 countries Internationalization

13. Growth Number of employees + 20%

14. Colleagues working in silos

15. How can we make sure that all our colleagues all over the world stay up-to- date and share their knowledge?! “ ”

16. Vikipedia

17. Why are we here?!

18. Confluence Implementation

19. One source One platform to ﬁnd information Worldwide Teamplay Available for everyone in all locations Increase teamplay across teams and countries Goals

20. How did we approach the implementation? Technology Organization Culture / People

21.

22. Trust

23. Ownership

24. Corporate Spaces Team Spaces •  Primary Goal - Share Knowledge •  Approval Workﬂow •  Primary Goal – Team Collaboration •  No Approval Workﬂow

25. Kick-Off • Joint Start • Planning Information Analysis • Content • Stakeholders • Structure Training • Workshop for future moderators Content Creation • Structure • Templates • Content creation • Review sessions Go Live • Celebrate ;-) Way of working in teams

26. Results

27.

28. 3400Unique Visitors

29. 8800Pages

30. It’s way more easy to onboard a new colleague! “ ”

31. Finally a place where we can share our thoughts and experiences! “ ”

32. Vikipedia helps me to ﬁnd information faster! “ ”

33. One source 95% available in Conﬂuence We closed 2 old platforms Worldwide Teamplay It’s available, but not fully used by everyone yet. Improving Goals reached?

34. Lessons Learned

35.

36.

37. Use the Early Adopters

38.

39.

40. Vikipedia is THE platform to share knowledge within Vanderlande “ ” Govert Hamers - CEO

41.

42. Expect younger colleagues to adopt right away

43. Search is not as easy as we thought

44. Project Scope

45.