ITIL 4 has the potential to launch a massive shift in the evolution of IT service management. We're used to thinking in terms of a "service lifecycle", but ITIL v4 introduces a service value chain - where activities that create value can be started at any point, by anyone. Let our experts help you sort through the chaos of this intellectual shift. This webinar will give you the insights needed to move away from the linear lifecycle mentality to a more value-based approach within the ITIL 4 framework.
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Create Value with ITIL 4
1. Create Value with ITIL 4
Alan Taylor – Principal Product Manager
David Martinez – Product Marketing Manager
Ian Aitchison – Senior Director, Product Management
Kevin J. Smith – Senior Vice President
2. Housekeeping
• All callers on Mute. Please also mute on your side if possible in case there
are any Webex issues
• Enter Questions with using the Q&A feature. We will follow up after broadcast
on questions we don’t answer
• This webinar will be recorded and distributed later with the slide deck
• Audio problems? Try dialing in:
• Call-in toll-free number (US/Canada): 1-877-668-4490
• Call-in toll number (US/Canada): 1-408-792-6300
• Event ID: 805 170 465
4. What’s new with ITIL 4
ITIL v3 follows a "service lifecycle”
• The term “lifecycle” implies a finite thing that has a beginning, a
middle, and an end
• We’re accustomed to interpreting this as a linear process
ITIL 4 introduces a Service Value Chain
• Activities that create value can be started at any point and by anyone
• Embrace the chaos
• It’s time to transition from a loosely linear, process/lifecycle mindset to
a more flexible “create value wherever you can” mentality
7. ITIL 4 Guiding Principles
Focus on value Start where you
are
Progress
iteratively with
feedback
Collaborate and
promote visibility
Think and work
holistically
Keep it simple
and practical
Optimize and
automate
8. Key Differences
Many differences, more practices
• Service Lifecycle = Service Value System, with Service Value Chain inside
• Process = Practice
• IT Asset Management is a thing!
• Change Management = Change Control = Change Enablement
• Culture : Co Creation of Value!
• Principles = Agility
• Automation at last!
9. Toolset Verification
• Through the globally recognized PinkVERIFY process, organizations can view
an assessment on how their tool supports ITIL and for which processes
• PinkVERIFY could add practices over time
• Many of the current ITIL v3 processes will not undergo change
• This makes a v3 certification/verify still valid over the next few years
10. Culture Shift
Are We All Becoming Agile Product-Teams
Collaboration
Culture
User/Customer
Experience
Shift Left
Outcomes
Value
Managing Professional – Create, Deliver, Support
11. Ivanti and ITIL 4
• Ivanti Service Manager (ISM) already is well positioned to support ITIL
v4, already being verified in 13 processes for ITIL v3 / v2011
• As new processes are released, Ivanti will work with Pink Elephant to
verify Service Manager for additional processes
• We will be providing further updates in terms of how ISM aligns and
supports ITIL 4
13. Read the Latest Gartner ITSM Critical Capabilities Report
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Editor's Notes
What’s new with ITIL v4
ITIL v3 follows a "service lifecycle
The term “lifecycle” implies a finite thing that has a beginning, a middle, and an end
We’re used to interpreting this as a linear process
ITIL v4 introduces a Service Value Chain
Activities that create value can be started at any point and by anyone
Embrace the chaos
It’s time to transition from a loosely linear, process/lifecycle mindset to a more flexible “create value wherever you can” mentality
Dispelling ITIL Myths
ITIL is not a ‘standard’, organizations cannot be compliant
Through the globally recognized PinkVERIFY process, organizations can have details published on how their tool supports ITIL and for which processes
Pink Elephant could add about 3-4 new processes
Many of the current ITIL v3 processes will not change that much
Changes will likely be focused on new process/practice areas being added as opposed to major changes to existing processes
This makes a PV 3 certification still valid and of value over the next year or so
ITIL4 is an unique update in that it expands ITIL in consideration of:
Business requirements
Value Streams
Some other ‘non-technical’ needs.
Might be the most practical part of ITIL v4
Should consider these principles every day – think about printing them and posting them on your wall.