Talent Trends To Watch In The Future

1. Objectives Global Trends By Guillaume Lamouche Technology Trends Workforce trends Talent Trends To Watch In The Future Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement © Talent Observatory, 2013. Creative Commons Attribution Licence. Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Press PF5 to activate the slideshow mode or , from the View menu, select the Slide show option. Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing © Copyright IBM Corporation 2011 © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

2. Objectives Preamble About This Presentation  Subject:  These slides provide an overview on important talent trends affecting the world of work. They focus on the technology trends, the workforce trends, the workplace trends, and more. From a professional perspective, understanding these trends will give you the leg up as you make career choices. From the corporate perspective, these trends will help you make more informed business decisions  Summary information about 2014 trends is provided along with many links to additional resources. The slides are meant to be read/studied and the links are there for you to continue your learning. You may want to view the slides in slideshow mode so you can easily follow the links  Presentation content is adapted from various sources including internet sites and business books related to talent and workforce trends. The credit of this content should remain to their authors  All public surveys, studies and research are available for download on their original author site or from the Talent Observatory website 2 Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

3. Objectives Global Trends Objectives Technology Trends Workforce trends 1. Identify the most important current talent trends • Trends impacting the workplace over the next 12 months 2. Make you more familiar with the emerging talent economy. Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility 3. Provide a trusted source of information integrating public studies and research that audience can refer to in various context Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs 3 Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

4. Objectives Global Trends A structure for strategic foresight Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work FORESIGHT Trend 3 Freelancing Trend 4 Employee Engagement  Volatility  Uncertainty  Complexity  Ambiguity Trend 5 Collaboration  Vision  Understanding  Clarity  Agility INSIGHT Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance ACTION Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs SOURCE: Bob Johansen, “Get There Early: Sensing the Future to Compete in the Present”, Institute for the Future © 2013 Talent Observatory - Creative Commons Attribution Licence. 4 Trend 14 Crowdsourcing Useful Sources

5. Objectives There are four categories of trend impacting drastically work and the workplace Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Some of these trends are more mature in terms of adoption and development than others Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Global Trends Technology Trends Workforce Trends Workplace trends Those trends are definitely trends that have been picking up momentum for many years, and represent significant potential to change how organizations manage talents, solve problems and innovate into the future. 5 Trend 2 Stress@work Talent Observatory: Talent Trends To Watch In 2014 © 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

6. Objectives Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Global Trends Shaping The Workforce Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement World Economic Forum IMF Long Term Trends & Their Implications IMF World Economic Outlook Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Global Trends + Technology Trends + Workforce Trends + Workplace Trends Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

7. Objectives Global Trends Technology Trends Global trends across the global economy that impact the workforce in many ways Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Source : WEF , The World Economic Forum is an independent international organization committed to improving the state of the world by engaging business, political, acade mic and other leaders of society to shape global, regional and industry agendas. See also IMF Global Trends 7 Source : World Economic © 2013 Talent Observatory - Creative Commons Attribution Licence.Forum http://reports.weforum.org/outlook-14/view/top-ten-trends-category-page/ Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

8. Objectives Global Trends Technology Trends Global trends across the global economy that impact the workforce in many ways Workforce trends Trend 1 Flexibility@work IMF World Economic Outlook – Oct 2013 Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Source : IMF Global Trends Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs 8 Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

9. Objectives Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Technology Trends Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement HorizonWatch : Top Technology Trends to Watch in 2013 Gartner : Top Technology Trends for 2014 IBM 5 in 5 , Innovations that will change our lives in the next five years Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Global Trends + Technology Trends + Workforce Trends + Workplace Trends Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

10. Objectives Global Trends Technology Trends Technology Trends ( from HorizonWatch ) Workforce trends Digital Marketing Cloud Computing Trend 1 Flexibility@work Virtualization Trend 2 Stress@work Consumerization of IT Social Business Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Analytics Trend 6 Mobility Trend 7 Global Workforce Think about how these technology trends interact with each other Sustainability & Green IT Mobile Computing Big Data Security Source : HorizonWatching: Top Technology Trends To Watch In 2013 10 Data Visualization © 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 9 WorkLife Balance Trend 10 Gamification BYOD Gamification Trend 8 Multigeneration Internet of things Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

11. Objectives Global Trends Technology Trends Top Ten Strategic Technology Trends for 2014 ( from Gartner ) Workforce trends Mobile Device Diversity & Management Mobile Apps and Applications The Internet of Everything Trend 1 Flexibility@work Trend 2 Stress@work Hybrid Cloud and IT as Service Broker Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce 3D Printing Cloud/Client Architecture Think about how these technology trends interact with each other Smart Machines The Era of Personal Cloud Web-Scale IT Source : Top Ten Strategic Technology Trends fro 2014 11 Software Defined Anything Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

12. Objectives Global Trends From IBM : The 5 in 5 , Innovations that will change our lives in the next five years Technology Trends Workforce trends Every year around this time, the IBM Research team publishes a list called ―5 in 5″. This year, IBM researchers are exploring the idea that everything will learn – driven by a new era of cognitive systems where machines will learn, reason and engage with us in a more natural and personalized way. These innovations are beginning to emerge enabled by cloud computing, big data analytics and learning technologies all coming together. Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing This year’s 5 in 5 are: Education: The classroom will learn you (Story Map, Video, Article) Retail: Buying local will beat online (Story Map, Video, Article) Healthcare: Doctors will use your DNA to keep you well (Story Map, Video, Article) Security: A digital guardian will protect you online (Story Map, Video, Article) Cities: The city will help you live in it (Story Map, Video, Article) Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

13. Objectives Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Workforce & Workplace Trends Flexibility @ work Job Stress Freelancing as an option Collaboration/Employee Engagement Social Media Mobile Computing Global Workforce Trend 2 Stress@work Trend 3 Freelancing Multi-Generational workforce WorkLife Balance Gamification & Serious Games Informal Learning Virtual Workplace MOOC Crowdsourcing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Global Trends + Technology Trends + Workforce Trends + Workplace Trends Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

14. Objectives Workforce Trends Global Trends Technology Trends Workplace trends Workforce trends Flexibility @ work Job Stress Trend 1 Flexibility@work Freelancing Social Media MOOC/SPOC CrowdSourcing Virtual Workplace Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Informal Learning Think about how these trends are drastically changing work and the workplace Collaboration / Employee engagement Multi Generation Gamification & Serious Games Work-Life Balance 14 © 2013 Talent Observatory - Creative Commons Attribution Licence. Mobile Device Global Workforce Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

15. Technology trends and workforce trends are now tightly coupled delivering greater business performance when seamlessly implemented 1 Consumerization of IT 1 Flexibility @ work 2 Virtualization 2 Job Stress 3 Cloud Computing 3 Freelancing as an option 4 Collaboration/Employee Engagement 5 Social Media 6 Mobile Computing 7 Global Workforce 8 Multi-Generational workforce WorkLife Balance 4 Social Business 5 Digital Marketing 6 Mobile Computing 7 BYOD 8 Internet of Things 9 Big Data 10 Analytics 9 11 Data Visualization 10 Gamification & Serious Games 12 Gamification 11 Informal Learning 13 Security 12 Virtual Workplace 14 Sustainability & Green IT 13 MOOC/SPOCs 14 Crowdsourcing Source : HorizonWatching – Top Technology Trends To Watch In 2013 15 15 © 2013 Talent Observatory - Creative Commons Attribution Licence. Source : Talent Observatory Trends To Watch In the future Objectives Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

16. Objectives Trend 1 Global Trends The demand for more work flexibility Technology Trends Workforce trends Employees report that they are more productive and more engaged in their work when there are able to balance the demands of work with other aspects of their lives. Description : This trend is most pronounced in technology companies, the sector that has historically led the way in adoption of new technology and workstyles. This trend doesn’t impact the workplace directly but have more to do with affecting how we work. The physical workplace is far more than just furnishings and real estate, it’s also about how people work and are managed . (e.g remote management, telecommuting, proximity center, open spaces, flexitime…) Related words : Homeshoring, Flexibility, Autonomy, Time Zone, Satellite Office. 16 "Flexibility is about an employee and an employer making changes to when, where and how a person will work to better meet individual and business needs. Flexibility enables both individual and business needs to be met through making changes to the time (when), location (where) and manner (how) in which an employee works. Flexibility should be mutually beneficial to both the employer and employee and result in superior outcomes." © 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

17. Objectives Global Trends Trend 2 The increasing level of stress @ work Technology Trends Workforce trends Trend 1 Flexibility@work The speed of change is more than we can keep up with Trend 2 Stress@work Trend 3 Freelancing Description : For multiple reasons, The stress has permeated all levels within organizations. employers are addressing this growing concern through stress reduction workshops and wellness programs . Encouraging a proactive approach to preventing and managing stress in the workplace is more than urgent. . (e.g micro-management, workload analysis, cadence, wellness programs, flexibility…) Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Related words : Bullying/Harassment at work , Organizational changes, Management styles, Workload, Delegation.. 17© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

18. Objectives Trend 3 Global Trends Freelancing as an option Technology Trends Workforce trends Trend 1 Flexibility@work A portfolio of contract jobs will lead to full-time employment Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Description : Trend 5 Collaboration Right now, mid-size and large businesses are hiring freelancers in record numbers to help deal with the rapid pace of change and innovation in the global economy and control costs. New data show one-third of American workers are freelancers. A study by Accenture, a management-consulting firm, shows that ―even top-level managers and executive teams are being replaced by temporary CEOs, CFOs, COOs and other highly skilled C-suiter’s‖ Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Related words : Full time workers, workload balancing.. According to a May 2012 Aberdeen Group report, in the U.S. alone nearly 26% of the average organization’s total workforce is considered contingent or contract based, and their numbers continue to grow rapidly 18© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

19. Objectives Global Trends Trend 4 The challenge of keeping workers engaged and connected “In the near future, employees will expect five principles to resonate throughout their workplace— collaboration, authenticity, personalization, innovation, and social connection.” Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work From “The 2020 Workplace” by Jeanne Meister and Karie Willyerd Trend 3 Freelancing Trend 4 Employee Engagement Description : Trend 5 Collaboration Keeping employee engaged and motivated is a concern from the organization’s perspective but also for employees as well. People identify themselves by their work and network, and still want to engage with others, to meet and catch up on each others’lives and families. The question is how and where they will experiment this as more workers work remotely and rarely meet each others face-to-face. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Related words : Remote workers, Virtualization, Collaboration, Social Network, .. 19© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

20. Objectives Trend 5 Global Trends Getting connected through social collaboration tools Technology Trends Workforce trends “In the near future, employees will expect five principles to resonate throughout their workplace— collaboration, authenticity, personalization, innovation, and social connection.” From “The 2020 Workplace” by Jeanne Meister and Karie Willyerd Description : Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration The extension of those capabilities to all kind of devices is a real challenge. Accessing work materials and interacting with colleagues on a 24/7 basis is the new standard at work. While these technologies and social platforms are great for exchanging formal knowledge and sharing expertise, they don’t work well to help people get to know colleagues on a personal level ( passions, family, emotions..) Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Related words : Smart phone, wireless devices, Social networks .. 20© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

21. Objectives Trend 6 Mobile computing The average person checks their mobile phone 150 times every day. At the same time, mobile transactions are at the center of an ever-growing network of 1.9 billion Internet-connected devices. By 2020, the top five connected apps will be the connected car, clinical (medical) remote monitoring, assisted living, home and building security, and pay-as-you-drive insurance. Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Description : Today’s workforce is experiencing a state of constant change. Employees and managers can now work from any location, and do so with data that’s accessible from the company network, internet, or any cloud. Users are working when they can and how they want to, on any mobile devices that make it all possible: smartphone, tablets, labtop..The new context is that more and more of these tools are personally owned. Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Related words : Smart phone, wireless devices, Lifestyle, Work-life balancing.. One of the fundamental tenants of mobile is that content is available for people to consume at a time when it's convenient for them. 21© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

22. Objectives Trend 7 Global Trends A global workforce is emerging ―The War For Talent,‖ published in 1998 by McKinsey & Co., predicted that demographic changes would create an environment where our most important corporate resource – talented employees – would be increasingly harder to find. Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Description : Trend 5 Collaboration The deployment of a global workforce is no longer merely a trend; it is a prevailing reality for companies. A global war for talent is the top driver of competitive advantage, as educated, skilled and experienced employees will be in demand. On top of this situation, the aging of the population in America and Europe will have dramatic effect on society and the economy impacting productivity, knowledge and growth..Finding experts and sharing expertise is the new game. Diversity is now a critical competency for leaders and employees.. Trend 6 Mobility Trend 7 Global Workforce Related words : cross-cultural, diversity, globalization, distributed workplaces.. 22© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

23. Objectives Trend 8 Global Trends A multi-generational workforce is emerging Four generations @ work — Veterans, Boomers, Generation X, and (Gen Y) Millennials Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Description : Trend 4 Employee Engagement Trend 5 Collaboration Generation Y are becoming more career savvy, they know what they want, they believe they can achieve it and they are actively planning to do just this. They are optimistic about the future and while the recession may have dented their confidence slightly they don’t intend on letting it keep them down. Employers need to consider how they can harness this ambition and drive to get the most out of this demographic. On top of this situation, the aging of the population in America and Europe will have dramatic effect on society and the economy impacting productivity, knowledge and growth Related words : cross-cultural, generation gap, diversity, globalization, distributed workplaces.. 23© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

24. Objectives Trend 9 Global Trends Work-life balance as an essential capability for retaining talent and attracting the future workforce Technology Trends Workforce trends Trend 1 Flexibility@work Description : The new game : Technology enables us to be always connected Less people to do more work 24/7 responsiveness is the new normal The speed of change is more than we can keep up with The need to be ―on‖ as new competitors emerge from unlikely places Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Managing work/life and work/family relationships has become an increasingly important diversity and productivity challenge for employers. The blurring boundaries between work and personal life due to technology (e.g., cell phones, the Internet, etc.), the accessibility of work 24 hours a day, seven days a week, and an increase in the caregiving demands of employees have contributed to the challenge of balancing work/life demands. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Related words : Mobile, 24/7, distributed workplaces, time-shifted hours, Sabbaticals, lifestyle .. 24© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

25. Objectives Trend 10 Global Trends Gamification & Serious Games More than 70% of the world’s largest 2,000 companies are expected to have deployed at least one gamified application by year-end 2014 (Gartner) Gamification is exploding in the marketplace and being utilized by marketers, enterprises, schools and even governments to increase engagement and reach their goals. Description : Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Gamification is about taking the essence of games – fun, play and passion – and applying it to realworld, non-game situations. In a business setting, that means designing solutions or processes using gaming principles in everything from back-office tasks and training to sales management and career counseling. This technique has become increasingly valuable for understanding which behaviors will drive business outcomes.. 80% of current gamified enterprise applications will fail to meet their objectives, due largely to poor design (Gartner) Related words : Serious games.. © 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

26. Objectives Global Trends Trend 11 Informal Learning : Learning beyond the classroom A few statistics from Bersin By Deloitte : •78% of corporate managers believe that "rapid rate of information change" is one of their top learning challenges •80% of all corporate learning takes place through on-the-job interactions with peers, experts, and managers Description : Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Informal learning can be defined as a particular way of learning which arises from the activities and interests of individuals and groups. After having identified and selected interests expressed by learners, informal-learning activities (discussion, talks or presentations,webcasts, free online education, information) are carried out in a flexible and informal way, in informal community locations... Related words : Self-education , lifelong learning, continuous learning, non formal learning.. 26© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

27. Objectives Trend 12 Virtual Workplace ―Some employees no longer see a corporate office at all – those working in a corporate office at least once a week fell from 100% in 2010 to 89% in 2012, according to Forrester’s 2012 Workforce Employee Survey. Employees working at home at least once a week rose from 18% in 2010 to 27% in 2012, while those working in a public site reached 12% in 2012, up from 5% in 2010.‖ Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Description : Trend 4 Employee Engagement Trend 5 Collaboration For many employers the virtual workplace, in which employees operate remotely from each other and from managers, is a reality now, and all indications are that it will become even more prevalent in the future. In and of itself, this represents an important change in how we work, and it presents new challenges... It saves time, travel expenses, and eliminates lack of access to experts , but balancing e-mail, voice mail, video conferencing, and face-to-face communications is becoming crucial to succeed in this environment. Related words : expertise sharing, productivity, performance management. 27© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

28. Objectives Trend 13 MOOCs/SPOCs In fact the real debate is how we accomplish our goals of increased access, opportunity and empowerment to learning rather than just about MOOC or SPOC…. Coursera (https://www.coursera.org/) Udacity (https://www.udacity.com/) edX (https://www.edx.org/) Khan Academy (https://www.khanacademy.org/) Udemy (https://www.udemy.com/) Codecademy (http://www.codecademy.com/) Duolingo (http://duolingo.com/) Description : Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration A Massive Open Online Course (MOOC) is an online course aiming at large-scale interactive participation and open access via the web. In addition to traditional course materials such as videos, readings, and problem sets, MOOCs provide interactive user forums that help build a community for the students, professors, and teaching assistants. While SPOC is Small Private Online Course… Related words : expertise sharing, productivity, learning, SPOC. Harvard, one of the world's most influential universities, is moving on to Spocs - which stands for small private online courses. MOOCs seem to be being superceded by SPOCs (Small Private Online Courses). The MOOC approach is fine but has a very high attrition rate - very few students complete the course. The idea behind the SPOC is that it uses the same technology approaches to delivery but because it is more focussed (targetted) the attrition rate is much lower and so more effective at delivering the end result. 28 © 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

29. Objectives Trend 14 Global Trends Technology Trends Crowdsourcing Workforce trends This is definitely a trend that has been picking up momentum for many years, and has significant potential to change how organizations solve problems and innovate into the future. Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Description : Trend 4 Employee Engagement Trend 5 Collaboration Crowdsourcing is a term meaning work being done by a "crowd" of people, with the crowd generally being the public at large. In essence, crowdsourcing is any sort of outsourcing that involves a large group of people actively participating in a project. Generally, this is the public, but a business might also utilize crowdsourcing techniques to develop an internal application or fix a business issue. Related words : virtual place, learning, project-based work ,innovation. 29© 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources

30. Objectives Global Trends Technology Trends Workforce trends Trend 1 Flexibility@work Additional Resources Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Websites Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Global Trends + Technology Trends + Workforce Trends + Workplace Trends Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing © 2013 Talent Observatory - Creative Commons Attribution Licence. Useful Sources

31. Objectives Global Trends Technology Trends Resources Workforce trends IBM 5 in 5 : Innovations that will change our lives in the next five years Deloitte : Bersin Predictions for 2013 IMF : Global Long Term Trends and their Implications IMF : World Economic Outlook WEF : Top Trends for 2014 HorizonWatching: Top Technology Trends To Watch In 2013 Gartner : The Top 10 Technology Trends for 2014 IBM: IBM Global CEO Study Gartner : Top Ten Strategic Technology trends for 2014 Forbes : The Top 10 Workplace Trends For 2014 IDC : Demand for cloud skills will increase at six times the rate of overall IT skills McKinsey – Building the social enterprise : McKinsey Quarterly IBM: These Are The Top 7 Social Trends That Will Emerge In 2014 AON : 2013 Trends in Global Employee Engagement Deloitte : The Open Talent Economy , Human Capital Trends 2013 Some MOOCs: Accenture : Trends Reshaping the Future of HR Coursera Insead : Global Talent Competitiveness Index (https://www.coursera.org/) Udacity (https://www.udacity.com/) EdX (https://www.edx.org/) Khan Academy (https://www.khanacademy.org/) Udemy (https://www.udemy.com/) Codecademy (http://www.codecademy.com/) Duolingo (http://duolingo.com/) © 2013 Talent Observatory - Creative Commons Attribution Licence. Trend 1 Flexibility@work Trend 2 Stress@work Trend 3 Freelancing Trend 4 Employee Engagement Trend 5 Collaboration Trend 6 Mobility Trend 7 Global Workforce Trend 8 Multigeneration Trend 9 WorkLife Balance Trend 10 Gamification Trend 11 Informal Learning Trend 12 Virtual Workplace Trend 13 MOOCs Trend 14 Crowdsourcing Useful Sources