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1. HUMAN RESOURCEHUMAN RESOURCE
MANAGEMENTMANAGEMENT
IMPORTANCE OF TRAINING AND
DEVELOPMENT ACTIVITIES IN HOTEL
INDUSTRY
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2. IN THIS PRESENTATION WE WILLIN THIS PRESENTATION WE WILL
DISCUSSDISCUSS
 How to reward employees in order to motivate and
retain them
 Different types of trainings
 Difference between training and development
 Benefits and effectiveness of training
 The role and need of training
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3. What is motivation?What is motivation?
• Motivation is the psychological way of
encouraging positive action or
behaviour.
• The hotel staff at UKCBC hotel is
needed to be motivated so that they
do their work in a positive manner.
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4. Theories of motivationTheories of motivation
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What is the reason of people’s
motivation
Hierarchy of Needs
Theory X and theory Y
How can the people be motivated
 Motivation-hygiene Theory
Equity Theory

5. The hierarchy of needs theoryThe hierarchy of needs theory
• This theory was given by Abraham Maslow, who
said that every individual has five different types of
needs which can be presented in a hierarchical
manner.
• 1. the needs of self-actualization
• 2. the needs of the self-esteem
• 3. the social needs
• 4. the safety needs
• 5.The physiological needs
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6. The theory X and the theory YThe theory X and the theory Y
• This theory was given by Douglas McGregor, he says
that there are two views on the human beings.
• The theory X which says that the people are passive
creature who do not like to work and they try to
avoid all types of responsibility, they are needed to
be controlled and directed.
• The theory Y says that people are active in nature
and they like to work and they desire to succeed.
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7. Motivation-Hygiene theoryMotivation-Hygiene theory
• This theory was given by Frederick Herzberg, he says
that two types of factors influence the job satisfaction.
• The first type of factors that lead to satisfaction but
even if they are absent then also they do not cause
dissatisfaction.
• The second factors are those factors that when they
are present they cause dissatisfaction but there
absence does not lead to dissatisfaction.
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8. Equity theoryEquity theory
• This theory was given by Adams this theory suggests
that people compare their skills, knowledge and
their work with their colleagues and they try to out
do each other.
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9. The theory that UKCBC hotel should applyThe theory that UKCBC hotel should apply
• The most useful theory for UKCBC hotel will be the
theory of the hierarchy of needs theory as this
theory tells about the different needs of an
individual and which is the most important need.
• UKCBC hotel should have an appraisal scheme in
which the best performing employees need to be
reward on a monthly, quarterly and yearly basis
where they are given recognition and some
economic benefit this would motivate the
employees in both ways.
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10. Different types of trainingsDifferent types of trainings
There are basically three types of trainings
• Sort by training object
• Sort by training location
• Sort by training contents
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11. Sort by training objectsSort by training objects
The training is divided into Three groups:
 The top management group
 The supervisory management group
 The front line employees group
 The training is based on professional knowledge, technical
competencies and it focuses on improving the working
attitudes.
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12. Sort by training locationSort by training location
This is divided into three locations:
 In-house training
 On-the job training
 Outside training
 UKCBC hotel should use this type of training as in a
hotel the practical training will be more favourable.
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13. Sort by training contentsSort by training contents
The trainings are being held for different functions like:
 Apprentice training to introduce the new staff to the
general rules of the UKCBC hotel
 Certification training to give professional training
related to the hotel.
 Simulation training where practical training is given
by the Human resource management.
 Hotel training in this training the focus is on giving
service and administration related training.
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14. Difference between training andDifference between training and
developmentdevelopment
o Training refers to the basic skills and knowledge which is
given to the employees for a specific job, on the other
hand Development refers to the overall growth of an
individual in all aspects.
o Training is more task oriented and it is of a short duration.
o Development is more skill oriented and it is a long term
going aspect.
o Training is basically given in groups whereas development
is based more on the individuals needs.
o Training is more focused on the present requirements
whereas the development is based more on the future
requirements.
o Training is the means and development is the end to the
means.
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15. The role and need of trainingThe role and need of training
• Training plays a very important role in an
organisation especially in a new hotel like
UKCBC where the whole staff will be new, the
various roles of training are as following:
• To help the employees in doing their functions
more efficiently.
• To lessen the number of disasters in the work
place.
• To help the employees in operating the work
equipments with out any issues.
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16. The role and need of trainingThe role and need of training
• To develop the skills of the employees.
• To help the employees in gaining practical
knowledge.
• To improve the quality of service that would be
given by the UKCBC staff.
• To make the staff familiar with the UKCBC hotel
surroundings.
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17. Benefits and effectiveness of trainingBenefits and effectiveness of training
• There will be many benefits of training the staff of
UKCBC hotel and the benefits are as following:
• Higher level of productivity will be achieved as
the trainings increase the skills of the staff
• There will be increase in the efficiency of the staff
of the UKCBC hotel
• There will be good levels of cooperation between
the staffs as the trainings are held in groups.
• Training also helps in increasing the earning
capacity of the staff as they are able to do more
work in less time.HND Assignment Help 17

18. Benefits and effectiveness of trainingBenefits and effectiveness of training
• The staffs will be more independent as with training
they will require less supervision
• The trainings helps in making the future managers as
the staffs have complete knowledge in regard to
the functionality of the hotel
• Trainings also helps in retaining the employees for a
long duration
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19. ReferencesReferences
• KENNEDY, john and AKOTIA. 2011. TRAINING AND
DEVELOPMENT BASICS. [online]. [Accessed 17 July
2014]. Available from World Wide Web: <
http://www.hr.com/en/app/blog/2011/04/training-and
>
• ROBIN. 2013. What’s the difference between
“Training” and “Development”? [online].
[Accessed 17 July 2014]. Available from World
Wide Web: <
http://www.strategichrinc.com/hrblog/2013/06/03/diffe
/
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20. ReferencesReferences
• STRÁNÍKOVÁ, Daniela. 2008. The Role of Motivation
in The Human Ressource. Univerzita Pardubice
Fakulta filozofická , (n.d.) (n.d.), pp.1-50.
• XIAO, YANG. 2010. THE IMPORTANCE OF STAFF
TRAINING IN THE HOTEL INDUSTRY.
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