2. TARGET AUDIENCE
“Since launching in June 2000, NET-A-
PORTER has established itself as the
world’s premier luxury fashion
destination.”
-NET-A-PORTER
The audience for Net-A-Porter can be broken down into
two separate groups.
● Frequent shoppers
● Window shoppers
Net-A-Porter’s audience is composed of people who
crave luxury and aspire to lead a life of luxury.
Image courtesy of @NET-A-PORTER on
Instagram
3. SOCIAL MEDIA
STRENGTHS
Tone & voice
Content promotion
Visually engaging
RECOMMENDATIONS
More tailored content on each
specific platform
Increase engagement on social
media
6. INBOUND
MARKETING
RECOMMENDATIONS
Create content that benefits users
i.e.
YouTube Tutorials
Blog posts
Rewards for new customers and
loyal customers i.e.
Shop pre-sale
Exclusive blog content
Request customer feedback
Engage on social media
7. MOBILE & APP
STRENGTHS
● Visually engaging
● App is user
friendly
● Consistent with
desktop version
RECOMMENDATIONS
Scale down size of navigation
bar
Make product details more
concise
Move contact information so it
is easier to find
Connect social media profiles
to app
8. BIG IDEA
Position themselves as the
only source for luxury
fashion. Focus on gaining
new customers, rather than
relying on Word of Mouth
advertising from already
loyal customers.
9. KPI’s, METRICS, & TIMELINE
Hire content creators to
create videos, social
posts, blog posts, etc.
Organic marketing on
social media
Use keyword research to
implement SEO
campaign
Monitor organic trafficking from
social media
Monitor results from
implementing SEO campaign
1
mo.
2 mo.
4 mo.
6 mo.
Distribute customer feedback
survey
Compare sales from month 1
to current month.
Monitor number of items saved
to cart & wishlist
Implement changes based
on customer feedback
If there is a dramatic shift in
sales, paired with social
media engagement, and a
rise in new customers,move
forward with this strategy
10. BUDGET
Hiring staff to create content for inbound
marketing strategy (3 employees)
PPC Advertising
Display advertising and social
media sponsored posts
Google
Keyword
Planner
~$1,392
TOTAL ANNUAL BUDGET:
$300,000
$223,608
$65,000
$10,000
Editor's Notes
1st group: Consumers who have a high net income and purchase luxury goods regularly, whether they purchase these goods for himself or others.
2nd group: Consumers who often fill their carts and wishlists but rarely purchase anything. These consumers do a lot of research when it comes to luxury purchases, and they know that Net-A-Porter is a reliable source with excellent customer service and a large selection of items.
Strengths: 1: maintains the same tone and voice, and they promote very similar content across every social media platform
2: promote and create content that is fitting for each platform regarding post length and use of visuals