1. Citi | Regional Compliance | Asia Pacific
5 Changi Business Park Crescent |
Tower 2 Level 5| Singapore 486027
Phone: +65 91149172 / +65 90267694
harish.mahadik@gmail.com
harish.mahadik@citi.com
Harish Mahadik
12th August 1977, Male, Married, Singaporean
Certifications
 Certified Financial Risk manager (FRM)
Professional
Experience
April 2016 – Current – APAC Region, Citibank NA, Singapore
Head of Insurance Compliance – APAC/EMEA Region and Citibank Singapore
 Senior role responsible for managing the overall Compliance risks for
Insurance across Consumer client segments including Citi Gold and CPC.
Compliance responsibility for 17 markets (12 APAC and 5 EMEA)
 Manage a team of Country Compliance Officers responsible for Insurance
Compliance for respective country businesses including Singapore.
 Provide support on Compliance advisory, new product due diligence, Policy
Development, Sales Surveillance and Compliance Monitoring. Provide a
credible challenge to strengthen the overall control environment.
 Engage on senior Governance Committees and Business forums. Closely work
with functional experts from Risk Management, Product Risk, Business
Management, In Business Control, Information Security and Data Privacy.
Compliance Designate for Business as well as MAS (including matters related to SFA
and FAA) for Citi’s Insurance Business in Singapore.
A solutions-focused banking professional with over 15 years of experience across
Compliance, Risk, Control and Operations functions of Consumer Banking.
Currently in a leadership position with Citibank NA, in its APAC Regional Office in
Singapore. Solid knowledge of regulations as well as banking systems in the Offshore
Wealth Management, Insurance and Consumer Assets businesses in Asia.
Recognized for ability to identify gaps and risk exposures with a result-oriented
approach of developing and deploying effective control mechanisms.

2. June 2014 – March 2016 – APAC Region, Citibank NA, Singapore
Compliance Head – Cards, Loans & Payment Products, Global Consumer Bank
 Head of Compliance function for Cards and Consumer Loans products
including Ready Credit, Personal Loans and Mortgage Loans.
 Leadership position with a diverse team of one direct and twelve matrix
reports, each heading the Cards and Loans Compliance function for the
respective country business.
 Responsible for advising the Regional and country business on regulatory
compliance risks and their management through a robust regulatory
compliance framework.
 Represent Compliance function on governance committees and Business
forums. Closely engage with functional experts from Risk Management, Fraud
Control, Product Heads, Information Security and Data Privacy.
 First point of contact from a regulatory compliance perspective for leading
edge initiatives like Global Rewards, Samsung Pay, Customer Experience and
automation initiatives.
Jan 2011 – May 2014 – APAC Region - Citibank NA, Singapore
Compliance & Control Officer – Global NRIB, AP Cards and Loans
 Worked in the APAC Regional Office of Citibank NA with the Compliance &
Control team
 Responsible for Compliance and Control function for the global NRI Business
catering to Off-shore wealth management needs of non-resident Indians.
 Responsible for advisory functions on compliance matters related to Offshore
Wealth Management including Country Conduct Rules, Product Program
Management and Investment Surveillance.
 Regional Compliance officer for APAC Cards and Loans reporting to the
APAC Compliance & Control Head for the Region.
 Work with 13 Countries across the region for Cards and Assets
 Work with Compliance Officers in 9 presence locations for the Offshore
Wealth (NRI) Business
Jan 2008 - Dec 2010 - NRI Business - Citibank Singapore Ltd, Singapore
Product Control Officer and Product Manager, Loans
 Managed the Control function of the Product Unit
 Responsible for Risk and Control Self Assessment of the Product and Treasury
division of Non-Resident Indian Wealth Management Business with global
presence. Business offered a full range of Wealth Management products
including Mutual Funds, Bonds, Structured Notes, Premium Accounts and
Leverage Currency Trading (CCTA)

3.  Managed a loans portfolio of USD 1 Bn as a Loans Product Manager
July 2006 – Dec 2007 Interchange and Merchant Ops Citibank NA, Chennai
Unit Head
 Managed the Interchange and MOPS function of Credit cards for Citibank.
Interaction with MasterCard, Visa and Diners for clearing and settlement of
daily cards transactions, technology developments etc.
 Managed the Chargeback function with a dedicated eServe/MMC team of 7
members. Managed the copy-request and arbitration process with a zero defect
approach.
 Managed the back-end Merchant Operations Unit for new merchant setups,
maintenances, chargeback, copy request fulfillment etc. Manage the rewards
proposition on cards as well as the operational aspects of pre-paid cards
proposition of Citibank World Money card.
 Led an internal team of 28 employees with close interaction with 17 vendor
agencies.
Nov 2005 – April 2006 NRI Business Citibank NRI Business Dubai
Audit Coordinator and Compliance Officer, NRI Business
 Deputed to NRI Business Middle East as Business Audit coordinator and
interim Compliance Officer.
 Nil comments on the Dubai Business claimed as a substantial achievement in
the region during the 2006 NRI Internal Audit (ARR).

4. Dec 2003 – Nov 2005 Cards AFU Citibank NA, Chennai
Manager
 Managed the accounts fulfillment team for Classic cards portfolio accounting
for 80% of the booking volume.
 Processing of over 100 M applications a month with over 45M accounts
booked. Close interaction with units like Sales, Credit Policy, Product and
external Vendors etc to manage throughput within tightly defined turnarounds.
 Managed 24 In-house staff and 3 major CPAs. Close interaction with 35 CPV
vendors across the country to regulate verification turnarounds.
 Liaised with Embossing and Dispatch Units to ensure conformance to booking
standards. Interacted with Fraud Control Unit to monitor and managed the
dispatch process. Managed exception / Priority processing with adequate
controls and strong service orientation.
 Ensured controls on updating primary customer data through various channels.
Managed Credit Limit maintenance process, reissues and renewals etc.
 Consistently maintained an 85% plus conformance on 5-day booking
turnaround.
 Part of critical project initiatives like post-credit review automation and
approval rate enhancement.
 Winner of 2005 Shooting Star award in recognition of Best Credit Initiative –
Universe Expansion for Silver portfolio
Dec 2002–Dec 2003 Cards Authorization Citibank NA, Chennai
Manager
 Responsible for complete functioning of the Authorization Desk for the Credit
Cards business.
 Responsible for interaction with MasterCard, Diners and Visa for
implementation of various initiatives, product launches etc.
 Managed Expenses for the unit. Vendor rationalization initiatives implemented
resulting in saving of over USD 190M per annum.
 2003 Shooting Star award for Association expense save initiatives.

5. May 2001–Dec 2002 Risk Analytics & Fraud Control
Management Associate
 Managed the Reporting and Expense Management functions for the unit.
 Responsible for implementation of BEATS – a first of its kind system to
manage banking fraud.
 Part of the Best Fraud Management teamrecognized by the Fraud Working
Group for Citigroup in 2002.
April –June 2000 Cards Marketing – Standard Chartered Bank, Mumbai
Summer Intern
 Was involved with Implementation of the first EMI scheme on Cards for high
value purchases.
 Was offered PPO post summer internship as Manager in the Marketing Team.
Education Year Course Institute Class / Marks
1999-
2001
MMS,
Finance
Jamnalal Bajaj
Institute of
Management
Studies (JBIMS)
1st Class, Offered PPO by Standard
Chartered Bank. On Campus pre-
placement recruitment by Citibank
NA
1995-
1999
BE
Mechanical
VJTI, Mumbai 1st Class, Offered position as
Software Engineer by Mahindra
British Telecom in final year.
1995 HSC Fr Agnels, Mumbai Aggregate score of 93%.
1993 SSC NBHS, Mumbai 87% Aggregate score with top score
in English in the Thane district