A Kick-Ass Community Manager Round Table II

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This document contains 15 questions posed to various community managers. The questions cover topics like how they got started in community management, how they define and spend their time in their communities, tactics they use, challenges they face, and future plans. The community managers are asked to provide their perspectives and experiences related to developing and managing online communities.

Education

QUESTION 1
Tell us your story.
How did you get into community
management or become involved
in your online community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 2
A community manager is
______________________________.
Fill in the blank.
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 3
How do you define community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 4
How do you spend most of your
time in the community? What does your
typical day look like?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 5
What's the feature or system
in your online community you think
everyone should know about?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 6
What are your thoughts about lurkers?
Good, bad or indifferent?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 7
How do you use public social media
like Twitter and Facebook with
your online community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 8
How do you communicate success or ROI
to management, the board or those who
don’t participate in the community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 9
What's the single best kick-ass
community management tactic you use?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 10
What's the biggest surprise
you've had as a community manager
or in your community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 11
How do you manage risk in your
online community? The rules change
often, so how do you keep up?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 12
What advice do you have for new
community managers? And what resources
do you find helpful or recommend?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 13
Do you have a tip for
aspiring community managers?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 14
What’s the top challenge you’re facing
in your community and how are
you addressing it?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 15
Tell us more about your plans
for the future of your community.
What does 2016 look like?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

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6. QUESTION 1 Tell us your story. How did you get into community management or become involved in your online community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

7. QUESTION 2 A community manager is ______________________________. Fill in the blank. Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

8. QUESTION 3 How do you define community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

9. QUESTION 4 How do you spend most of your time in the community? What does your typical day look like? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

10. QUESTION 5 What's the feature or system in your online community you think everyone should know about? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

11. QUESTION 6 What are your thoughts about lurkers? Good, bad or indifferent? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

12. QUESTION 7 How do you use public social media like Twitter and Facebook with your online community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

13. QUESTION 8 How do you communicate success or ROI to management, the board or those who don’t participate in the community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

14. QUESTION 9 What's the single best kick-ass community management tactic you use? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

15. QUESTION 10 What's the biggest surprise you've had as a community manager or in your community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

16. QUESTION 11 How do you manage risk in your online community? The rules change often, so how do you keep up? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

17. QUESTION 12 What advice do you have for new community managers? And what resources do you find helpful or recommend? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

18. QUESTION 13 Do you have a tip for aspiring community managers? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

19. QUESTION 14 What’s the top challenge you’re facing in your community and how are you addressing it? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

20. QUESTION 15 Tell us more about your plans for the future of your community. What does 2016 look like? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

A Kick-Ass Community Manager Round Table II

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A Kick-Ass Community Manager Round Table II