John M

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Hilary Ip

Deloitte

Business

2
Myths & Realities of Transforming in the Digital Era
Full transformation Customer-centricity Build your own platform
@jkmeacock

3
Full transformation
How much is enough?
Can you transform the legacy
business?
@jkmeacock

4
Anything as a Service (XaaS)
Maintenance
Insurance
Upkeep
Concierge
Fees
Switch to another vehicle anytime
Buy / Lease Nissan Switch
Membership
$699
per month
@jkmeacock

5
Principles for digital transformation
CEO becomes CEO and CTO
Doing digital rather than being digital
Tech fluency – required for business leaders and professionals
@jkmeacock

6
Customer-
centricity
Employee
Customer
Purpose

8
Most valuable global brands are platform companies
@jkmeacock

9
Platforms allow businesses to enter markets
Barrier to Entry
Kickstarter
Platform Solution
Amazon
Upwork
Etsy
Financing
Infrastructure
Talent
Customers
@jkmeacock

10
@jkmeacock
Pizza as a Service
”e-commerce company
that happens to sell
pizza”
“America’s original
pizza company”
vs.

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John M

1. Strategy & Innovation World Forum John Meacock – Global Chief Strategy Officer - Deloitte @jkmeacock

2. 2 Myths & Realities of Transforming in the Digital Era Full transformation Customer-centricity Build your own platform @jkmeacock

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