Stop doing Retrospective and Start your Toyota Kata

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Suggestions points in many directionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Improvement Whack-a-MoleCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Håkan ForssLean/Agile Coach @hakanforss

Agile/Scrum/XPCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

”To improve is to change; to be perfect is to change often.” Winston ChurchillCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Traditional improvements Think Do FinishedCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Lean improvements Think Do ContinuousCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Improvements are experimentsCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Hypothesis Observation Prediction ExperimentCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Expect at least 50% of the experiments will not give the expected result This is when we REALLY learn!Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

What do continuous really mean? • At least one experiment a week • Always at least one active experimentCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Daily work Improving Delivering value the workCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

See yourself as gardeners If you don’t keep it up, the weeds will grow backCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Let’s do an experiment!Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Cross your armsCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Now cross them the other wayCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

We need to rewire our brains for continuous improvementsCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

What is a Kata?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Create ”muscle memory” for continuous improvementsCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” AristotleCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Vision Challenge Target Target Target Target Condition Condition Condition Condition Current ConditionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

The Vision • Process focused • Not outcome focused • Not a business or company visionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Toyota’s Vision for Its Production Operations• Zero defects• 100 percent value added• One-piece flow, in sequence, on demand• Security for peopleCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Software development Vision example• Zero defects, in production• 100 percent value added• Highest value first, on demandCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

What to collect • Data and facts, not gut feel • Process metrics • Outcome metricsCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Our next target condition is…Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Beyond the knowledge thresholdCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Put a square peg in a round holeCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Setting a target condition • Hypothesis on the journey towards the next Challenge and Vision • Based on your business strategy and model for process improvement • Follow the Goldilocks rule – Not too hard, Not too easy, Just RightCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Challenge Target Target Condition Target Condition Target Condition Condition Current ConditionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Challenge Current ConditionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Target Condition examples • Make all work visible • Reduce the lead time by 50% • Reduce the work-in-process by 25% • Deploy to production every 2 weeks • Implement Specification by ExampleCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Target Condition Current ConditionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Target Condition A P Current C D ConditionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Leader coaching the learnersCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Give a helping handCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Give a push in the right directionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

So how are the Daily meeting going? Good. We are taking small steps in the right directionCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

You are starting to take small Small experiments that steps every day. probe your way towards the Target Condition I agree.Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

So, what is the target condition you are Reducing the lead working on? time by 4 daysCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Lead time Throughput Frontend Half the lead time 12th decLead time Lead timeS = 10 days S = 8 daysM = 20 days M = 16 daysL = 40 days L = 36 daysEscaped defects Escaped defectsLevel 1: 1 Level 1: 1Level 2: 2 Level 2: 2Level 3: 0 Level 3: 0Customer satisfaction Customer satisfactionNPS: 20% NPS: 20%

We are almost there What is the actual on the small user condition now? stories, but not on the medium and largeCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Can you show me the data?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Id Title StartDate EndDate LeadTime 1010 Feature 1 2011-05-20 2011-05-30 10 1011 Feature 2 2011-05-25 2011-06-06 12 1012 Feature 3 2011-05-31 2011-06-12 12 1013 Feature 4 2011-05-31 2011-06-09 9 1014 Feature 5 2011-06-05 2011-06-13 8 1015 Feature 6 2011-05-20 2011-06-02 13 1016 Feature 7 2011-05-25 2011-06-06 12 1017 Feature 8 2011-05-31 2011-06-08 8 1018 Feature 9 2011-05-31 2011-06-10 10 1019 Feature 10 2011-06-06 2011-06-13 7 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

What obstacles are now preventing you We have identified from reaching the the following target condition? obstacles …Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Which one are you The test addressing now? setup timeCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Document the What was your setup process last step?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

As we went through What actually the test setup we happened? documented every stepCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

What did you learn?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

5th Dec Lead time Frontend Many steps are done Many of the steps can beDocument the We expect to manually even if they can automated with small changessetup process understand the be automated to the current setup process process better

What is your next step?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

5th Dec Lead time Frontend Many steps are done Many of the steps can beDocument the We expect to manually even if they can automated with small changessetup process understand the be automated to the current setup process process betterAutomating largeparts of the testsetup

Sounds like a major step? Smaller steps Yes, I guess it is. are preferred.Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

What could be a smaller next step?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

5th Dec Lead time Frontend Many steps are done Many of the steps can beDocument the We expect to manually even if they can automated with small changessetup process understand the be automated to the current setup process process betterAutomating largeparts of the testsetup

5th Dec Lead time Frontend Many steps are done Many of the steps can beDocument the We expect to manually even if they can automated with small changessetup process understand the be automated to the current setup process process betterAutomating largeparts of the testsetupAutomating setupof test database

Good. What results do you expect?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

5th Dec Lead time Frontend Many steps are done Many of the steps can beDocument the We expect to manually even if they can automated with small changessetup process understand the be automated to the current setup process process betterAutomating largeparts of the testsetupAutomating setup We expect to halfof test database the setup time for the test database

When can we go and see what we have learned In one week. from taking that step?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Good. See you in one week.Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Toyota Kata summary • Creates organization ”muscle memory” for continuous improvements • Improvements are experiments • Familiar routines, as you probe through the unknownCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Are the exact Katas important?Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Yes, but • Having routines are more important – People should know what to expect – Adds extra security when probing through the unknownCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Toyota Kata may work for building cars, but we develop software!Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

• Toyota Kata can, and have been applied in other domains with great success • Toyota Kata has been successfully applied in product and software developmentCreated by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Rocks !!Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Your treasure map to Toyota Kata! http://hakanforss.wordpress.com/tag/toyota-kata/ http://www-personal.umich.edu/~mrother/Homepage.html http://www.lean.org/kata/ http://www.slideshare.net/mike734 http://www.slideshare.net/BillCW3/Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

Håkan ForssMail: hakan.forss@avegagroup.seTwitter: @hakanforssBlog: http://hakanforss.wordpress.com