School for Change Agents; Module one; Change Starts with Me

1. #S4CA @Sch4Change
theedge.nhsiq.nhs.uk/school/
@Sch4Change #S4CA
team
Brought to you by the
http://theedge.nhsiq.nhs.uk/school/
Module one:
Change starts with
ME

2. #S4CA @Sch4Change
Welcome to a global
community of change agents!
More than 14,000 people from around the world
have now taken part in The School for Change
Agents, including:
Argentina, Australia, Austria, Belgium,
Brazil, Canada, Denmark, England, France,
Georgia, Germany, Greece, India, Ireland
(Republic), Italy, Netherlands, New Zealand,
Nigeria, Norway, Northern Ireland, Pakistan,
Qatar, Russian Federation, Saudi Arabia,
Scotland, Singapore, Slovenia, South Africa,
Spain, Sweden, Switzerland, Thailand,
Tunisia, Ukraine, USA, Wales

3. #S4CA @Sch4Change
Presenter
Helen Bevan
@helenbevan
Tech Support
Rosie Redstone
@RosieRedstone
Tech Support
Pardeep
Singh Bains
@pardeepbains_
Technical
troubleshooter
Olly Benson
@OllyBenson
Chat Monitor
Kate Pound
@kateslater2
Twitter Monitor
Leigh Kendall
@leighakendall
Twitter Monitor
Lynnette Leman
@LynnetteNHS
Chat Monitor
Kathryn Perera
@kathrynperera
Presenter
assistant
Zoe Lord
@ZoeLord1
Participant
Support
Val Dez-La-Lour
@dezlalour
Participant
Support
Caroline Mayne
@carolinemayne7
YouTube Support
Dominic Cushnan
@DomCushnan

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Where on earth are you?

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If you are in
the UK,
where are
you?

6. #S4CA @Sch4Change
If you’re replying to someone in the chat box, please use
@theirname

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8. #S4CA @Sch4Change
The School has been formally evaluated by the
Chartered Institute for Personnel & Development
• Change knowledge
• Sense of purpose & motivation to improve practice
• Ability to challenge the status quo
• Rocking the boat & staying in it
• Connecting with others to build support for change
Positive effect on EVERY dimension of
impact at both individual and
organisational level
This is the 5th year of the school

9. #S4CA @Sch4Change
Continuing Professional
Development
Nurses, Midwives and Allied Health Professionals
Use the school experience as part of your CPD reflective
account for revalidation
Doctors
We have applied for CPD credits for the school
AND…
everyone can become a Certificated Change Agent

10. #S4CA @Sch4Change
Become a Certificated Change
Agent!
• Take part in all the school sessions (either in real time or
by watching the recordings)
• Complete the three modules of the learning platform.
• You will get a certificate that can be added to a CPD
portfolio.
To receive a certificate, you must have
completed all three e-learning modules
by Monday 30 April 2018.

11. #S4CA @Sch4Change
Learning Management System
If you are new to School in 2018, you will have been sent details
of how to log in.
If you have taken part in School before but not become a
Certificated Change Agent, please email us at england.si-
horizons@nhs.uk to request a login.

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Thursday 22 February

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Thursday 1 March

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Thursday 8 March

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Thursday 15 March

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Change agent perspectives in
module 1
Source of image: thenounproject.com
• The power to make a positive
difference
• Working with old power and
new power
• We need rebels!
• Rocking the boat and
staying in it
• Starting from a place of love

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The Fundamental Law for
learning with change agents
The sum of the
expertise of the
people in the
audience is greater
than the sum of
expertise of the
people on stage
Dave WinerSource of image: www.citynet.com

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Source: http://www.slideshare.net/alwynlau/learning-theories-learner-needs

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“New truths begin as heresies”
(Huxley, defending Darwin’s theory of natural selection)
Source of image:
installation by the
artist Adam Katz
www.thisiscolossal.com
Via @NeilPerkin

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The School for Change Agents
is about building power
Power is one’s
ability to achieve
goals.
Bertrand Russell

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Source: @NHSChangeDay

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Change AGENCY definition:
The power, individually and collectively, to make
a positive difference. It is about pushing the
boundaries of what is possible, mobilising
others and making change happen more quickly
Change AGENT definition:
Someone who is actively developing the skills,
confidence, power, relationships and courage to
make a positive difference

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Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you
need to know (2018)
new power
Current
Made by many
Pulled in
Shared
Open
Relationship
old power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction

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If people give to a cause, they expect a
relationship, not a transaction.
Nilofer Merchant

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The Network Secrets of Great
Change Agents
Julie Battilana &Tiziana Casciaro
As a change agent, my centrality in
the informal network is more
important than my position in the
formal hierarchy

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People who are highly connected
have twice as much power to
influence change as people with
hierarchical power
Leandro Herrero
http://t.co/Du6zCbrDBC

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Find your 3%!
Just 3% of people in the
organisation or system typically
influence 85% of the other people
Source: Organisational Network Analysis by Innovisor

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Source: research by Graham MacKenzie using NodeXL
In health and healthcare globally, tweets
by 3.3% of tweeters accounted for 85% of
retweets

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Most social media operates
within an echo chamber
Source of image: Scriberia

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The powerful medical
“superconnectors”
Source: NodeXL analysis:

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We need rebels!
•The principal champion of a change initiative,
cause or action
•Rebels don’t wait for permission to lead,
innovate, strategise
•They are responsible; they do what is right
•They name things that others
don’t see yet
•They point to new horizons
•Without rebels, the storyline never
changes
Source : @PeterVan http://t.co/6CQtA4wUv1

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If you put fences around people,
you get sheep. Give people the
room they need.
William L McKnight

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What happens to
rebels/heretics/radicals/mavericks
in organisations?
Source of image: thinglink.com
?

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36. #S4CA @Sch4ChangeSource: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out

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We need to be boatrockers!
Source: Debra Meyerson
• Rock the boat but manage to
stay in it
• Walk the fine line between
difference and fit, inside and
outside
• Able to challenge the status
quo when we see that there
could be a better way
• Conform AND rebel
• Capable of working with others
to create success NOT
perceived by others as a
destructive troublemaker

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Source: adapted from Rebels at Work

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“A cynic, after all, is a
passionate person who
does not want to be
disappointed again.”
Source of graphic: Benjamin Zander’s TED talk

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Source of image: Tord the Meme
by Marley Bryn
The world
feels terrible
if I choose to
distrust it
Marcella Bremer

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Reflection
• What are your insights around “boatrocking”
and “falling out”?
• What moves people from being “boatrockers”
to “falling out”?
• How do we protect against this?

42. #S4CA @Sch4Change
Source: adapted from Rebels at Work

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More reading
Source of graphic : Umair Haque
Lois Kelly and Carmen Medina The rebel at work
handbook
Harvey Schachter How to be a rebel, not a
troublemaker at work
Debra Meyerson Tempered radicals: how people use
difference to inspire change at work
Jane Watson A spotter’s guide to rebels and cynics
Umair Haque How to be more loving in a cynical world
Clark Quinn Skeptical optimist or hopeful cynic? A
science mindset
Marcella Bremer Cynicism or opticism?

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Change starts with me
Source of image: jasonkeath.com

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We are not outside of the
change:
we ARE the change
Source of graphic: Reos Partners

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The success of our actions as change-
makers does not depend on what we do or
how we do it, but on the inner place from
which we operate”
Otto Scharmer
Leading from the emerging future

47. #S4CA @Sch4Change
1. able to join forces with others to create
action
2. able to achieve small wins which create a
sense of hope, possibility and confidence
3. strong sense of agency
 belief that I am personally able/have the power
to create the change
4. more likely to view obstacles as
challenges to overcome
Four things we know about
successful boat rockers
Source: adapted from Debra E Meyerson

48. #S4CA @Sch4Change
Being a great change agent is about
doing, seeing and being change

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Avedis Donabedian
Ultimately, the secret
of quality is love…
If you have love, you
can then work
backward to monitor
and improve the
system

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Tactic for change agents:
Out-love everyone else
Source of image: Bradley Burgess

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The most
successful
outlaws live by a
code
Josh Jones
Source of image: goodgirlcomics.com

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From John Perry Barlow’s 25 principles of
adult behaviour
3. Never assume the motives of others are, to them, less
noble than yours are to you.
4. Expand your sense of the possible..
6. Expect no more of anyone than you yourself can
deliver.
7. Tolerate ambiguity.
9. Concern yourself with what is right not who is right.
14. Learn the needs of those around you and respect
them.
16. Reduce your use of the first personal pronoun.
17. Praise at least as often as you disparage.
19. Become less suspicious of joy.
23. Live memorably.
24. Love yourself.
25. Endure. Source of photo: Schrondingerkitty
25 Principles for adult behaviour

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What is a RCT?

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Edge Talks – School Edition
Friday 16th February, 3pm: Breaking the ice: how to take your first step as
a change agent with Carmen Medina.
Wednesday 21st February, 7pm: Change under pressure with Zoe Lord and
Steve Christian.
Tuesday 27th February. tbc: Transformations through trauma and
choice with Nigel Millar.
Tuesday 6th March, 7pm: The value of diversity in a complex world with
Scott Page and Paul Deemer.
Tuesday 13th March, 6pm: Change on the front line with Hilary Garratt.
Wednesday 21st March, 6:30pm: Change Agents 2.0: Digital
capabilities with Dominic Cushan, Susan Kennedy and Richard Price.
Each session has 25 places, and offers the opportunity to
have an interactive conversation.
Sign up via the Learning Management System