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Social Media for Business The nitty-gritty, down and dirty guide to getting it done right Beth Dunn Community Manager HubSpot Twitter: @bethdunn
Agenda What is social media? Twitter Facebook LinkedIn Plan your next moves
What is Social Media? ...a social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions. Groundswell by Josh Bernoff and Charlene Li
Why You Should Care Over 300 mil. active users 600,000 new users every day 2nd most trafficked website Two-thirds outside college Fastest growing demographic is those 45 years +
Why You Should Care ,[object Object]
40 million members
50 million members,[object Object]
Cocktail Party Advice ,[object Object]
Add value ā€“ be helpful, answer questions
Ask questions, trust othersā€™ advice,[object Object]
Why businesses use social media
Why businesses use social media People feel a stronger connection with groups that interact with them  on social media
Why businesses use social media Social Media HelpsBusinesses Appear: Credible Authentic Trustworthy
Why companies use social media Social Media HelpsPeople Appear: Credible Authentic Trustworthy
Credible ,[object Object]
 Size mattersā€¦
 Find your people
 Be helpful always,[object Object]
 Keep your bio consistent
 Take part online and offline
 Display your passion,[object Object]
 Tell the truth
 Donā€™t exaggerate or preen
 Do what you say you will do,[object Object]
Social Media Tools
Social Media Tools
Social Media Tools
Social Media Tools
Personal Profile vs. Business Page ,[object Object]
Personal Profiles have friends (mutual acceptance) and Business Pages have fans (one-way opt-in),[object Object]
Build your profile Photo Work & education Networks Interests & photos Applications
Post updates
Post updates Work Family Life Weather Hobbies
Creating a Business Page
Warning Results vary by business and industry But, you donā€™t need an extraordinary number of likes to see results
B2C is Ahead of B2B Facebook Likes
Elements of a Facebook Page Wall
Elements of a Facebook Page Custom Tabs
How Will People Find Your Page? Your Own Website & Blog
Leverage Facebook Social Plugins http://developers.facebook.com/docs/plugins
Leverage Facebook Social Plugins
How Will People Find Your Page? Advertising
How Will People Find Your Page? Interactions
Sharing Content on Facebook
Why Share Content? Social Proof Visibility Virality vs. Jane Joe
Who Shares Content? You Your Fans Your Readers
What Should I Post? Types of Content Questions or announcements Video interviews Blog posts (your own & other relevant articles) & Landing pages for education-based offers (webinars, ebooks, etc.) Make sure itā€™s visible to everyone
What Should I Post? Content Topics
Facebook content does well. Really.
When Should I Post?
How Often Should I Post?
Measure What Works
Key Metrics to Track
Likes and Active Users
Interactions
Traffic, Leads, Customers
Resources
HubSpotā€™sFacebook Marketing Hub
Blogs on Facebook Marketing Blog.HubSpot.com InsideFacebook.com AllFacebook.com
Facebook Marketing Page http://www.facebook.com/#!/marketing
[object Object]
 Spread the word
 Serendipity machine
 Human touch
 Right fit,[object Object]
HubSpotā€™s Twitter Marketing Hub
Blogs on Twitter Marketing Blog.HubSpot.com OneForty.com/blog Mashable.com
The Science of Timing Webinar Dan Zarrella AKA ā€œThe Social Media Scientistā€ Free, Live Webinar March 29 at 1:00 pm www.hubspot.com/the-science-of-timing
LinkedIn
LinkedIn Build your profile
LinkedIn Build your profile
LinkedIn Build your profile Photo Work history Education Honors Groups Affiliations
LinkedIn Build your profile
LinkedIn Build your profile
LinkedIn Build your profile
LinkedIn Build your profile
LinkedIn Build your profile
LinkedIn Build your network
LinkedIn Build your network

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Intermediate social media business march 2011

Editor's Notes

  1. Facebook is a social utility for connecting people with those around them ā€“ friends, family, coworkers, or simply others with similar interests. Facebook started in 2004 as a closed community for college students (requiring users to sign up with a valid university email address) but has since expanded beyond that to high schools, corporations, regional networks, or any user across the world. Facebook allows users to connect and share in a variety of waysā€¦
  2. http://www.facebook.com/facebook?ref=pf#/press/info.php?statisticsUp 25 mill users from Jan. to Feb. 2009http://www.insidefacebook.com/2009/02/14/facebook-surpasses-175-million-users-continuing-to-grow-by-600k-usersday/
  3. http://www.facebook.com/facebook?ref=pf#/press/info.php?statisticsUp 25 mill users from Jan. to Feb. 2009http://www.insidefacebook.com/2009/02/14/facebook-surpasses-175-million-users-continuing-to-grow-by-600k-usersday/
  4. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  5. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  6. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  7. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  8. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  9. Add basic info ā€“ photo, work/edu info, networks (all sorts of things that help people who know you, find you)Pimp out your profile with photos, update your status, and browse through facebookā€™s hundreds of third party applications (there are tons of business, food, music, travel appsā€¦)Worried about showing private data? Firstly, donā€™t put super private data, but also you can set privacy settings ā€“ whatā€™s shown in search, whatā€™s shown to particular people, etcā€¦. Go to Settings -> Privacy Settings
  10. Add basic info ā€“ photo, work/edu info, networks (all sorts of things that help people who know you, find you)Pimp out your profile with photos, update your status, and browse through facebookā€™s hundreds of third party applications (there are tons of business, food, music, travel appsā€¦)Worried about showing private data? Firstly, donā€™t put super private data, but also you can set privacy settings ā€“ whatā€™s shown in search, whatā€™s shown to particular people, etcā€¦. Go to Settings -> Privacy Settings
  11. Add basic info ā€“ photo, work/edu info, networks (all sorts of things that help people who know you, find you)Pimp out your profile with photos, update your status, and browse through facebookā€™s hundreds of third party applications (there are tons of business, food, music, travel appsā€¦)Worried about showing private data? Firstly, donā€™t put super private data, but also you can set privacy settings ā€“ whatā€™s shown in search, whatā€™s shown to particular people, etcā€¦. Go to Settings -> Privacy Settings
  12. Analysis of data from over 2,600 HubSpot customers shows that the average B2C business using Facebook has more Likes (has greater reach/following) than the average B2B business.Average Facebook page (any category) = 624
  13. http://danzarrella.com/infographic-5-questions-and-answers-about-facebook-marketing.html
  14. And Facebookā€™s other resources available via their Help section
  15. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  16. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  17. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  18. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  19. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  20. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  21. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  22. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  23. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  24. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  25. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  26. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  27. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  28. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  29. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  30. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  31. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  32. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.
  33. First thing to note when youā€™re getting involved in any kind of social media is that social media is about people connecting with people to have authentic conversations ā€“ same goes for Facebook. Facebook is simply a tool for connecting, communicating, and sharing.