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How to Get More Value
from Your Website
@addthis @HubSpot -- #WebsiteValueWebinar
A couple reminders before we get started…
1. The webinar is being recorded
2. The slides on are on the sign-in page via SlideShare
3. Ask questions throughout the webinar using the
hashtag #WebsiteValueWebinar
@addthis @HubSpot -- #WebsiteValueWebinar
Hi, I’m...
Charlie Reverte, VP/GM of Publisher Products
Charlie Reverte
@numbakrrunch
@addthis @HubSpot -- #WebsiteValueWebinar
We help companies optimize marketing
effectiveness with tools and audiences powered by
extraordinary interest-based behavioral data.
@addthis @HubSpot -- #WebsiteValueWebinar
@addthis @HubSpot -- #WebsiteValueWebinar
@numbakrrunch -- #ATWebinar@addthis @HubSpot -- #WebsiteValueWebinar
This is the HubSpot Inbound
Marketing funnel that we’ve all
come to know and love.
Your website plays an important
role in this funnel and often gets
neglected or mistreated.
Website +
Inbound Marketing
http://www.hubspot.com/inbound-marketing
@addthis @HubSpot -- #WebsiteValueWebinar
@addthis @HubSpot -- #WebsiteValueWebinar
“Markets are nothing more
than conversations.”
The Cluetrain Manifesto, 1999
@addthis @HubSpot -- #WebsiteValueWebinar
This is how we treat our
customers.
@addthis @HubSpot -- #WebsiteValueWebinar
According to a study by
Kissmetrics...
● The average bounce rate for
content sites is 40-60%
● A simple landing page with a
single call to action has an
average 70-90% bounce
rate
● Most of your hard-earned
visitors are leaving.
Result: High
Bounce Rates
@addthis @HubSpot -- #WebsiteValueWebinar
Where People Run Into Problems
@addthis @HubSpot -- #WebsiteValueWebinar
Blogging platforms make it really
easy to publish content but they
make it really hard to consume.
Blogs are laid out in reverse
chronological order. So they show
you what’s most recent and not
most relevant to what you’re
looking for.
Your best content for a new visitor
is often not your most recent.
Burying Your Best
Content
@addthis @HubSpot -- #WebsiteValueWebinar
The Vegas Strip Problem
The Content Iceberg Problem
@addthis @HubSpot -- #WebsiteValueWebinar
Overwhelm Our Visitors
Because websites are one-size-fits-all, when
you create a website design, you try and speak
to EVERYONE.
So, you throw EVERYTHING at your visitors.
It feels very overwhelming.
@addthis @HubSpot -- #WebsiteValueWebinar
The Vegas Strip Problem
@addthis @HubSpot -- #WebsiteValueWebinar
Interrupting Your Visitors
Before someone’s even had a chance to set
foot on your website, you ask them to subscribe
to your email newsletter.
@addthis @HubSpot -- #WebsiteValueWebinar
The Megaphone Problem
@addthis @HubSpot -- #WebsiteValueWebinar
All of these problems are related.
@addthis @HubSpot -- #WebsiteValueWebinar
What’s The Answer?
@addthis @HubSpot -- #WebsiteValueWebinar
What is Personalization?
Tailoring your content, promotions, and
messaging to the needs of individual website
visitors.
@addthis @HubSpot -- #WebsiteValueWebinar
66%
of consumers reported that personalized messaging played
an important role on their decision to purchase something,
according to Forrester.
@addthis @HubSpot -- #WebsiteValueWebinar
@addthis @HubSpot -- #WebsiteValueWebinar
How To Get Started
@addthis @HubSpot -- #WebsiteValueWebinar
3 Steps to Website
Personalization
01
Understand your
audiences
02
Understand your
content
03
Match content with
the audience
@addthis @HubSpot -- #WebsiteValueWebinar
1. Understand Your Audiences
@addthis @HubSpot -- #WebsiteValueWebinar
1. Understand Your Audiences
New
Visitor
Deep Linked
from Search
Acquired From
a Campaign
@addthis @HubSpot -- #WebsiteValueWebinar
2. Understand
Your Content
What content do you have
and how does it map to the
inferred audiences we’ve
identified?
Photo by JD Hancock @numbakrrunch -- #ATWebinar@addthis @HubSpot -- #WebsiteValueWebinar
3. Match ‘em Together
Try promoting content
aimed at someone in a
particular group.
Photo by Sheep purple @addthis @HubSpot -- #WebsiteValueWebinar
http://www.hubspot.com/inbound-marketing
Starting with the Convert Phase
Turning visitors into leads..
@addthis @HubSpot -- #WebsiteValueWebinar
● Audience: New Visitors
● Content: A promotion to
learn more.
● Result: ~1% CTR
vs
.
Target Someone Who’s New vs. Returning
● Audience: Returning
Visitors
● Content: Get started.
● Result: ~2.5-3% CTR
@numbakrrunch -- #ATWebinar@addthis @HubSpot -- #WebsiteValueWebinar
• Audience: Someone responding
to a specific promotional
campaign.
• Content: Don’t forget about the
promotion.
• Results: 5-6% CTR
Target Based on
Acquisition
Campaign
@addthis @HubSpot -- #WebsiteValueWebinar
• Audience: What page they’re
on says a lot about where
they’re in funnel.
• Content: Something that’s
specifically relevant to
someone visiting that page.
• Result: 2% CTR
Target Based on
Current Page
@addthis @HubSpot -- #WebsiteValueWebinar
http://www.hubspot.com/inbound-marketing
Moving to the Delight Phase
@addthis @HubSpot -- #WebsiteValueWebinar
Target Delighted Users
with Sharing
● Audience: People on a success page.
● Content: Promotion to share their
experience to a social network
● Result: 1.5 - 2% CTA
@addthis @HubSpot -- #WebsiteValueWebinar
Go Deeper by Targeting Interests.
@addthis @HubSpot -- #WebsiteValueWebinar
3 Steps to Website
Personalization
01
Identify your
audiences’ interests
02
Understand your
content categories
03
Match content with
the audience
@addthis @HubSpot -- #WebsiteValueWebinar
1. What have people seen
on your site already?
You can guess someone’s
interests based on what’s
popular.
Our Google Analytics
@addthis @HubSpot -- #WebsiteValueWebinar
2. Map Content to
Your Interests
@numbakrrunch -- #ATWebinar@addthis @HubSpot -- #WebsiteValueWebinar
3. Target Based On
Interests
Audience: People who’ve visited travel or fine
arts sites.
Content: Specifically relevant to that interest
Result: 1.5 - 2% CTR
Targeted on Travel
Targeted on Fine Arts
@addthis @HubSpot -- #WebsiteValueWebinar
@addthis @HubSpot -- #WebsiteValueWebinar
The Cold Start Problem
@addthis @HubSpot -- #WebsiteValueWebinar
What have people done off
your site?
Use 3rd party data sources to
understand the interests of
your first time visitors and
personalize before they
bounce
@addthis @HubSpot -- #WebsiteValueWebinar
Everybody Wins!
@addthis @HubSpot -- #WebsiteValueWebinar
@addthis @HubSpot -- #WebsiteValueWebinar
Get more out of your website
addthis.com
@addthis @HubSpot -- #WebsiteValueWebinar
REGISTER NOW | WWW.INBOUND.COM
WANT MORE
GREAT
CONTENT?
Q&A
@addthis @HubSpot -- #WebsiteValueWebinar
Thanks for joining us!
Thanks for Joining Us!
@addthis @HubSpot -- #WebsiteValueWebinar

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[Webinar Slides] How to Get More Value from Your Website - HubSpot & AddThis

  • 1. How to Get More Value from Your Website @addthis @HubSpot -- #WebsiteValueWebinar
  • 2. A couple reminders before we get started… 1. The webinar is being recorded 2. The slides on are on the sign-in page via SlideShare 3. Ask questions throughout the webinar using the hashtag #WebsiteValueWebinar @addthis @HubSpot -- #WebsiteValueWebinar
  • 3. Hi, I’m... Charlie Reverte, VP/GM of Publisher Products Charlie Reverte @numbakrrunch @addthis @HubSpot -- #WebsiteValueWebinar
  • 4. We help companies optimize marketing effectiveness with tools and audiences powered by extraordinary interest-based behavioral data. @addthis @HubSpot -- #WebsiteValueWebinar
  • 5. @addthis @HubSpot -- #WebsiteValueWebinar
  • 6. @numbakrrunch -- #ATWebinar@addthis @HubSpot -- #WebsiteValueWebinar
  • 7. This is the HubSpot Inbound Marketing funnel that we’ve all come to know and love. Your website plays an important role in this funnel and often gets neglected or mistreated. Website + Inbound Marketing http://www.hubspot.com/inbound-marketing @addthis @HubSpot -- #WebsiteValueWebinar
  • 8. @addthis @HubSpot -- #WebsiteValueWebinar
  • 9. “Markets are nothing more than conversations.” The Cluetrain Manifesto, 1999 @addthis @HubSpot -- #WebsiteValueWebinar
  • 10. This is how we treat our customers. @addthis @HubSpot -- #WebsiteValueWebinar
  • 11. According to a study by Kissmetrics... ● The average bounce rate for content sites is 40-60% ● A simple landing page with a single call to action has an average 70-90% bounce rate ● Most of your hard-earned visitors are leaving. Result: High Bounce Rates @addthis @HubSpot -- #WebsiteValueWebinar
  • 12. Where People Run Into Problems @addthis @HubSpot -- #WebsiteValueWebinar
  • 13. Blogging platforms make it really easy to publish content but they make it really hard to consume. Blogs are laid out in reverse chronological order. So they show you what’s most recent and not most relevant to what you’re looking for. Your best content for a new visitor is often not your most recent. Burying Your Best Content @addthis @HubSpot -- #WebsiteValueWebinar
  • 14. The Vegas Strip Problem The Content Iceberg Problem @addthis @HubSpot -- #WebsiteValueWebinar
  • 15. Overwhelm Our Visitors Because websites are one-size-fits-all, when you create a website design, you try and speak to EVERYONE. So, you throw EVERYTHING at your visitors. It feels very overwhelming. @addthis @HubSpot -- #WebsiteValueWebinar
  • 16. The Vegas Strip Problem @addthis @HubSpot -- #WebsiteValueWebinar
  • 17. Interrupting Your Visitors Before someone’s even had a chance to set foot on your website, you ask them to subscribe to your email newsletter. @addthis @HubSpot -- #WebsiteValueWebinar
  • 18. The Megaphone Problem @addthis @HubSpot -- #WebsiteValueWebinar
  • 19. All of these problems are related. @addthis @HubSpot -- #WebsiteValueWebinar
  • 20. What’s The Answer? @addthis @HubSpot -- #WebsiteValueWebinar
  • 21. What is Personalization? Tailoring your content, promotions, and messaging to the needs of individual website visitors. @addthis @HubSpot -- #WebsiteValueWebinar
  • 22. 66% of consumers reported that personalized messaging played an important role on their decision to purchase something, according to Forrester. @addthis @HubSpot -- #WebsiteValueWebinar
  • 23. @addthis @HubSpot -- #WebsiteValueWebinar
  • 24. How To Get Started @addthis @HubSpot -- #WebsiteValueWebinar
  • 25. 3 Steps to Website Personalization 01 Understand your audiences 02 Understand your content 03 Match content with the audience @addthis @HubSpot -- #WebsiteValueWebinar
  • 26. 1. Understand Your Audiences @addthis @HubSpot -- #WebsiteValueWebinar
  • 27. 1. Understand Your Audiences New Visitor Deep Linked from Search Acquired From a Campaign @addthis @HubSpot -- #WebsiteValueWebinar
  • 28. 2. Understand Your Content What content do you have and how does it map to the inferred audiences we’ve identified? Photo by JD Hancock @numbakrrunch -- #ATWebinar@addthis @HubSpot -- #WebsiteValueWebinar
  • 29. 3. Match ‘em Together Try promoting content aimed at someone in a particular group. Photo by Sheep purple @addthis @HubSpot -- #WebsiteValueWebinar
  • 30. http://www.hubspot.com/inbound-marketing Starting with the Convert Phase Turning visitors into leads.. @addthis @HubSpot -- #WebsiteValueWebinar
  • 31. ● Audience: New Visitors ● Content: A promotion to learn more. ● Result: ~1% CTR vs . Target Someone Who’s New vs. Returning ● Audience: Returning Visitors ● Content: Get started. ● Result: ~2.5-3% CTR @numbakrrunch -- #ATWebinar@addthis @HubSpot -- #WebsiteValueWebinar
  • 32. • Audience: Someone responding to a specific promotional campaign. • Content: Don’t forget about the promotion. • Results: 5-6% CTR Target Based on Acquisition Campaign @addthis @HubSpot -- #WebsiteValueWebinar
  • 33. • Audience: What page they’re on says a lot about where they’re in funnel. • Content: Something that’s specifically relevant to someone visiting that page. • Result: 2% CTR Target Based on Current Page @addthis @HubSpot -- #WebsiteValueWebinar
  • 34. http://www.hubspot.com/inbound-marketing Moving to the Delight Phase @addthis @HubSpot -- #WebsiteValueWebinar
  • 35. Target Delighted Users with Sharing ● Audience: People on a success page. ● Content: Promotion to share their experience to a social network ● Result: 1.5 - 2% CTA @addthis @HubSpot -- #WebsiteValueWebinar
  • 36. Go Deeper by Targeting Interests. @addthis @HubSpot -- #WebsiteValueWebinar
  • 37. 3 Steps to Website Personalization 01 Identify your audiences’ interests 02 Understand your content categories 03 Match content with the audience @addthis @HubSpot -- #WebsiteValueWebinar
  • 38. 1. What have people seen on your site already? You can guess someone’s interests based on what’s popular. Our Google Analytics @addthis @HubSpot -- #WebsiteValueWebinar
  • 39. 2. Map Content to Your Interests @numbakrrunch -- #ATWebinar@addthis @HubSpot -- #WebsiteValueWebinar
  • 40. 3. Target Based On Interests Audience: People who’ve visited travel or fine arts sites. Content: Specifically relevant to that interest Result: 1.5 - 2% CTR Targeted on Travel Targeted on Fine Arts @addthis @HubSpot -- #WebsiteValueWebinar
  • 41. @addthis @HubSpot -- #WebsiteValueWebinar
  • 42. The Cold Start Problem @addthis @HubSpot -- #WebsiteValueWebinar
  • 43. What have people done off your site? Use 3rd party data sources to understand the interests of your first time visitors and personalize before they bounce @addthis @HubSpot -- #WebsiteValueWebinar
  • 44. Everybody Wins! @addthis @HubSpot -- #WebsiteValueWebinar
  • 45. @addthis @HubSpot -- #WebsiteValueWebinar
  • 46. Get more out of your website addthis.com @addthis @HubSpot -- #WebsiteValueWebinar
  • 47. REGISTER NOW | WWW.INBOUND.COM WANT MORE GREAT CONTENT?
  • 48. Q&A @addthis @HubSpot -- #WebsiteValueWebinar
  • 49. Thanks for joining us! Thanks for Joining Us! @addthis @HubSpot -- #WebsiteValueWebinar