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Cisco - Collaboration Enabled Business Transformation

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Vincent Kwon

Cisco - Collaboration Enabled Business Transformation. Presenter: Alan Register

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Collaboration Enabled Business Transformation Alan Register Collaboration Specialist IBM Insight Forum 09 Make change work for you ®
2 IBM Insight Forum 09 Make change work for you ®
Sales Transformation Solution Overview Find Interact Measure The Right People Virtually without Business Results compromising IBM Insight Forum 09 Network as a Platform Make change work for you ®
IBM Insight Forum 09 Make change work for you ®
Click Here IBM Insight Forum 09 Make change work for you ®
Click Here IBM Insight Forum 09 Make change work for you ®
Click Here Click Click Here Here Click Click Here Here IBM Insight Forum 09 Make change work for you ®
IBM Insight Forum 09 Make change work for you ®
IBM Insight Forum 09 Make change work for you ®
WebEx Meeting Centre Session Initiation Desktop Collaboration Meeting traffic VoIP/Video IBM Forum Web Zone DB WebEx Clients On enterprise network Servers Servers Servers Recording Meeting Zone Intranet Internet Internet Intranet Collaboration Bridge Collaboration Bridge Multi-Media Platform Multi-Media Platform IBM Insight Forum 09 Make change work for you ®
IBM Insight Forum 09 Make change work for you ®
Mobile Collaboration IBM Insight Forum 09 Make change work for you ®
Business Results SOAR Virtual Sales Specialist Initiative Combination of Technology, Process and Culture change Web 2.0 Cisco UC&C SOAR Business Results Applications Solutions Expertise Locator Customer 39% to 51% increase in external Reach interactions. Interaction Satisfaction ratings between 4.7 Quality and 4.9 (out of 5.0 Rating) Time Saved 6 to 17 hours saved per week per specialist Virtual Community Expenses 52 to 63% decline in T&E Reduced Expense Bottom Line 1 FTE saved for every 5 virtual specialists; better work/life balance Sources: Detail interaction tracking, PSS/CSE Make change work for you expenses analysis July 2008 IBM Insight Forum 09 survey March 2008, Y/Y ®
14 Thank you Questions? IBM Insight Forum 09 09 IBM Insight Forum Make change work for you Make change work for you ®

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Cisco - Collaboration Enabled Business Transformation

  • 1. Collaboration Enabled Business Transformation Alan Register Collaboration Specialist IBM Insight Forum 09 Make change work for you ®
  • 2. 2 IBM Insight Forum 09 Make change work for you ®
  • 3. Sales Transformation Solution Overview Find Interact Measure The Right People Virtually without Business Results compromising IBM Insight Forum 09 Network as a Platform Make change work for you ®
  • 4. IBM Insight Forum 09 Make change work for you ®
  • 5. Click Here IBM Insight Forum 09 Make change work for you ®
  • 6. Click Here IBM Insight Forum 09 Make change work for you ®
  • 7. Click Here Click Click Here Here Click Click Here Here IBM Insight Forum 09 Make change work for you ®
  • 8. IBM Insight Forum 09 Make change work for you ®
  • 9. IBM Insight Forum 09 Make change work for you ®
  • 10. WebEx Meeting Centre Session Initiation Desktop Collaboration Meeting traffic VoIP/Video IBM Forum Web Zone DB WebEx Clients On enterprise network Servers Servers Servers Recording Meeting Zone Intranet Internet Internet Intranet Collaboration Bridge Collaboration Bridge Multi-Media Platform Multi-Media Platform IBM Insight Forum 09 Make change work for you ®
  • 11. IBM Insight Forum 09 Make change work for you ®
  • 12. Mobile Collaboration IBM Insight Forum 09 Make change work for you ®
  • 13. Business Results SOAR Virtual Sales Specialist Initiative Combination of Technology, Process and Culture change Web 2.0 Cisco UC&C SOAR Business Results Applications Solutions Expertise Locator Customer 39% to 51% increase in external Reach interactions. Interaction Satisfaction ratings between 4.7 Quality and 4.9 (out of 5.0 Rating) Time Saved 6 to 17 hours saved per week per specialist Virtual Community Expenses 52 to 63% decline in T&E Reduced Expense Bottom Line 1 FTE saved for every 5 virtual specialists; better work/life balance Sources: Detail interaction tracking, PSS/CSE Make change work for you expenses analysis July 2008 IBM Insight Forum 09 survey March 2008, Y/Y ®
  • 14. 14 Thank you Questions? IBM Insight Forum 09 09 IBM Insight Forum Make change work for you Make change work for you ®