Watson Conversation provides the engine for your chat bots, and it's most powerful when integrated with messaging and chat platforms. In this webinar, we'll talk about the best practices for connecting your Conversation setup with third-party interfaces, with a deep-dive into a Watson-powered Slack bot. Watch the full webinar and view upcoming webinars here: http://www.ibm.com/watson/building-with-watson-webinar.html

1. Advanced Integrations with Watson
Conversation

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Housekeeping Items
• Webinar slides, live recording and Q&A will be
emailed
• Ask questions at any time during the
presentation
 Use chat window on the webinar panel
 We're on Twitter: @IBMWatson #BuildingWithWatson
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Our Dev Team:
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David Terry,
App Squad Dev Lead,
Watson Conversation Service
Ashima Arora,
Software Engineer,
Watson Conversation Service
Steven Oh,
Software Engineer,
Watson Conversation
Service

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Watson Conversation
• In previous episodes, we've covered
the basics of building a bot with the
Watson Conversation service: training
on intents, recognizing entities,
scripting dialogs, and integrating with
third-party services
• Today, we'll be showing you one
solution for deploying your bot to
multiple channels
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5. Channel Integration Problem
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• End users are increasingly interacting with corporations
through social media channels like Slack and Facebook
Messenger.
• Clients lack the ability to quickly integrate Watson
Conversation into existing channels.
• Integration requires significant efforts to:
– Write custom code for each social channel
– Implement state management capability

6. • Open-source bot-building SDK to help the process of
designing and running bots on messaging platforms.
• Provides developers with a simple interface to work with.
• Very popular in the developer community.
• Support for Slack, Facebook Messenger, and Twilio.
• Good documentation & support
• Allows use of middleware:
– Functions which plugin to the core bot.
– Could make calls to an external service like Wit.ai or
Watson to gather information.
– Can change a bot's configuration and incoming or
outgoing messages.
Botkit: A bot-building framework
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7. Our Solution: Overview
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• Watson middleware plugin for Botkit written in Node.js, available on NPM.
• End users can have simultaneous, independent conversations with a single
Watson Conversation workspace through multiple social channels
• Automatically manage context updates
• Developers can modify context on each turn to allow for third-party integrations
• Documentation and ready-to-use examples

8. Watson Conversation & Botkit Integration
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9. Demo
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Are you ready to get started?
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• Watson Middleware Source Code:
https://github.com/watson-developer-cloud/botkit-middleware
• Simple and complex examples
• Step by step instructions in Readme
• Watson Conversation:
https://www.ibm.com/watson/developercloud/conversation.html

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Q&A

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What’s next?
• Look out for a follow up email with a copy of these slides, a recording of the
webinar, Q&A recap, and additional resources
• The series will resume on January 25, 2017, and continue bi-weekly on
Wednesdays @ 1pm ET / 10am PT
• Watson Discovery Service: A Technical Introduction (January 25)
• Network Visualizations with Watson Discovery Service (February 8)
• PubNub BLOCKS: Streaming Data Enhanced with Watson (February 22)
• Advanced Audio Transcription with Watson Speech-to-Text (March 8)
• Easily Deploy your Chat Bot to Multiple Channels with Stamplay (March 22)

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Thank you for attending!
Contact us
Phone: 1-877-253-0308
Email: wdc-dev@bg.vnet.ibm.com
Online: Watson Developer Cloud