This document explains various types of interactions that can be established between customers of company offering various products / services through Social Media Learning application.

1. Customer Interaction through SML (social Media Learning)
A SML (social Media Learning) application can be utilized to engage a two way multi level
conversation between
1. Company co-ordinator and various groups of customers based on different products /
services offered by the company.
2. Customers of various groups based on different products / services offered by the company
3. Customers of particular product / service.
The following figure depicts the various levels of interaction that can take place.
The application offers engagement through
1. Sharing files
2. Blog
3. Pages where information related to product / service can be added.
4. Wire posts of 140 characters
At each and every stage, control can be exercised as to whether you can go public or not.