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B2B social media case studies UK examples
Bringing together best practice There is a real dearth of social media case studies when it comes to business to business. The scarcity is even more profound when you are looking for examples from UK companies.  This document is a work in progress and has been designed to be shared and updated.  The hope is that collating best practice examples will help B2B organisations establish benchmarks and create proof cases.  If you think we have missed a great case study, then please drop a comment on our blog at: http://blog.immediatefuture.co.uk/b2b-social-media-case-studies
Dell – Trade Secrets campaign Through the use of Facebook and Twitter, Dell has developed its Trade Secrets campaign creating conversations with small businesses as well as promoting its latest product – the Dell Vostro 130 The campaign focuses on the idea of first impressions. Dell developed a dedicated app on its Facebook page, ‘Dell for Business,’ and encourages tweets using the hashtag #TradeSecret for Dell customers to share their secrets to making a good first impression. There have been more than 1500 contributions to the Trade Secrets programme as of April Alongside this, Dell is building relations with key influencers and asking them to join the programme to share their thoughts - Multiple platforms used - Aimed at SMEs - Generating buzz and creating conversations http://www.facebook.com/DellBusiness #TradeSecrets
BT - Trade Space In 2007, BT created Tradespace – a social networking site dedicated to SMEs as a place for them to network with potential business partners and promote their own product/services The site has more than 350,000 business profiles of which 40% are new customers to BT There is a strong and active community; businesses can add news upload content; and book appointments Tradespace also has a presence on Twitter with over 3,600 followers ,[object Object]
 Aimed at SMEs
 Community sitehttp://www.bttradespace.com/  http://twitter.com/#!/bttradespace
FTAdviser – Canary Towers Canary Towers is the FTAdviser’s online community that is designed specifically for finance professionals. The online platform encourages conversation between members through the forums and blog section of the website. Site users can engage with online content by commenting on and recommending articles, take part in forum discussions and access and contribute to a number of blogs run by industry experts. ,[object Object]
Aimed at independent financial advisers
No communication from FT, only membershttp://www.ftadviser.com/community
Virgin Media – Pioneers The Virgin Media Pioneers campaign was set up to bring together young people and business professionals. The campaign encourages young people to share their ideas and seek advice and guidance from business professionals. The website is filled with rich, shareable content and creates a space for conversation. Virgin Media Pioneers uses Facebook and Twitter to update its fans and followers with the latest news from the project.  ,[object Object]
Community site
Aimed at business professionals and young peoplehttp://www.virginmediapioneers.com/
Avanade- #askavanade Avanade, the business technology specialists, created an online video campaign called #askavanade The campaign launched at the Gartner CRM event where attendees were encouraged to ask Avanade a questions on Twitter using the #askavanade hashtag. Avanade reordered the answers and posted them on YouTube – creating rich, shareable content #askavanade was designed to increase awareness of the brands at events, but has also been used to meet different business objectives. ,[object Object]
 Generates shareable content

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UK B2B social media case studies

  • 1. B2B social media case studies UK examples
  • 2. Bringing together best practice There is a real dearth of social media case studies when it comes to business to business. The scarcity is even more profound when you are looking for examples from UK companies. This document is a work in progress and has been designed to be shared and updated. The hope is that collating best practice examples will help B2B organisations establish benchmarks and create proof cases. If you think we have missed a great case study, then please drop a comment on our blog at: http://blog.immediatefuture.co.uk/b2b-social-media-case-studies
  • 3. Dell – Trade Secrets campaign Through the use of Facebook and Twitter, Dell has developed its Trade Secrets campaign creating conversations with small businesses as well as promoting its latest product – the Dell Vostro 130 The campaign focuses on the idea of first impressions. Dell developed a dedicated app on its Facebook page, ‘Dell for Business,’ and encourages tweets using the hashtag #TradeSecret for Dell customers to share their secrets to making a good first impression. There have been more than 1500 contributions to the Trade Secrets programme as of April Alongside this, Dell is building relations with key influencers and asking them to join the programme to share their thoughts - Multiple platforms used - Aimed at SMEs - Generating buzz and creating conversations http://www.facebook.com/DellBusiness #TradeSecrets
  • 4.
  • 6. Community sitehttp://www.bttradespace.com/ http://twitter.com/#!/bttradespace
  • 7.
  • 8. Aimed at independent financial advisers
  • 9. No communication from FT, only membershttp://www.ftadviser.com/community
  • 10.
  • 12. Aimed at business professionals and young peoplehttp://www.virginmediapioneers.com/
  • 13.
  • 15. Aimed at tech professionalshttp://www.youtube.com/user/AvanadeUK http://twitter.com/avanadeuk
  • 16.
  • 17. Aimed at SMEs
  • 18. Engages in conversation with customershttp://www.linkedin.com/groups/HP-Business-Answers http://twitter.com/HPBizAnswers
  • 19.
  • 21. Generate shareable contenthttp://www.facebook.com/MicrosoftSmallBizUK http://twitter.com/#!/MicrosoftSB http://www.youtube.com/user/MicrosoftSB
  • 22.
  • 24. Aimed at energy professionals and groupshttp://twitter.com/EnergyPanel
  • 25.
  • 27. Downloadable and shareable content http://about.doctors.net.uk/Home
  • 28.
  • 29. Presence on major social networking sites
  • 30. Shareable contenthttp://www.rics.org/community http://www.facebook.com/ricssurveyors http://twitter.com/#!/RICSsurveyors http://www.youtube.com/user/ricsmediacentre http://www.linkedin.com/groups?about=&gid=88902&trk=anet_ug_grppro http://www.flickr.com/photos/ricssurveyors/collections
  • 31.
  • 32. Use of social media platforms alongside communities
  • 33. Downloadable resources available on website and shareable content on YouTubehttp://community.psion.com/ http://www.facebook.com/PsionLive http://twitter.com/#!/psionlive http://www.youtube.com/psionlive http://www.linkedin.com/company/psion
  • 34. immediate future is an independent social media consultancy. We help our clients become a more social business. We work together to embed social media into the very heart of their strategy; supporting resource with managed services, we enable them to harness the power of online communities and we protect their hard earned online reputation. T: @iftweeter E: info@immediatefuture.co.uk W: www.immediatefuture.co.uk Download a free copy of our white paper on B2B social media http://bit.ly/b2bsuccess

Editor's Notes

  1. Picture (c)loudmouthkate
  2. Picture (c)loudmouthkate