For other Informa Webinars: http://www.informa-mea.com/webinars To view recording: https://youtu.be/DJcdHNvpKRI or watch the video at end of the slide During this webinar we will discuss the switch from the functional to the organisational continuous improvement approach, and the change management strategy that needs to be accompanying such a project, in sync, to minimise risk of failure. We have been through a number of phases across the business-world historic path, most of which have been dubbed the Industrial Revolutionary Waves. Most of us are perhaps very familiar with the more recent Total Quality Management phase, where we have all been speaking about Continuous Process Improvement approaches, and Kaizen. This is all a good and healthy direction to be adopted by any organisation that intends to survive and become world-class and customer centric. About the Presenter: Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes. His career, originating from manufacturing, deeply engaged in a very broad spectrum of industrial processes, later shifted also into the services sectors. Joe has occupied various roles in Research and Development and Quality Management, occupying corporate senior management positions in the medical devices industry and later within the high-tech electronics industry. Ing. Joseph Micallef is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme, Project and Change Management.

1. Business Process
Transformation And Change
Management
Ing. Joseph Micallef

2. Housekeeping
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• You can type your questions throughout the session in the
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• Time will be allocated in the end for the speaker to address your
questions

3. Today’s Presenter
Ing. Joseph Micallef is Chief Operations Officer at BEAT, an organisation that
supports clients in optimising performance through Strategic and Operational
Reviews whilst priding itself of its strong implementation expertise in Business
Process Transformation, Change Management, Project Management and Project
Commercialisation Solutions. Originating from Malta, BEAT’s client portfolio
comes from private and public organisations, both in Europe and the Middle East.
Joseph is an engineer by profession, with a particular penchant for guiding
organisations along the road leading to operational effectiveness, value-adding
activities, and customer-centric, high-quality performance through business
excellence processes. With a career spanning a very broad spectrum of industrial
processes as well as services oriented sectors, his experience and expertise
contributes to numerous operational improvement case studies.
A regular speaker and facilitator at a number of training seminars, workshops and
conferences, he has trained hundreds of middle-management level and executive
management delegates in Europe and the Middle East.

4. Business Process Transformation
Moving beyond
CONTINUOUS
IMPROVEMENT
Current
State
Future State
A new operating future
People: make or break
transformation

5. The starting point for a
Transformation Design Solution
is a proper
understanding of
the current
operation and its
metrics

6. The starting point for a
Transformation Design Solution
is a proper
understanding of
the current
operation and its
metrics

7. The starting point for a
Transformation Design Solution
is a proper
understanding of
the current
operation and its
metrics

8. George Santayana
Philosopher (1863-1952)
“Those who ignore history
are doomed to repeat it!”

9. Objective of Transformation:
Find a better way to do the work of the process
Define the Strategy:
Know the implementation approach up front
Develop the Methodology:
Two-phase design for transformation strategy
Question 1:
What process will be
transformed?
Question 2:
What are the low-hanging
fruit, the quick wins?

10. IN SCOPEPROTECTED PROTECTED
Containing the Transformation
Project
Identify clearly:
- processes
- business units
- workflows
that will be affected

11. BOLDREVOLUTIONARYLONG-TERMEXPENSIVE
TRANSFORMATION
INTENSEDISRUPTIVERISKYSCARY
BUT THE TRUTH IS…

12. At some point it
becomes necessary
to deal with the
built-up effect of
piecemeal changes!

13. Create a Target Design
Break Design into Components
Create an Implementation Plan
Develop a Control to Plan
Review Design as Needs Change
Spread Costs, Minimise Risk
Train People, Culture Evolution
Roadmap to Transformation

14. What is needed
from Executive
Management?
ACTIVE ENGAGEMENT
COMMITMENT
FUNDING
WILL
PRIORITY
REMOVE OBSTACLES

16. Strategic
Change
Management
IT Change
Management
Organisational
Change
Management
Change Management

17. "It is not necessary to change.
Survival is not mandatory!"
Dr W. E. Deming, Quality Guru

18. • Questions?

19. Thank you