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INBOUND15
Don’t Listen to the
Marketing Consultants
Bryan Semple
CMO, SmartBear Software
INBOUND15
Operations
Sales SaaS Product Marketing
High Velocity Large Company Org Multiple Markets, Open Source, Profitable
Ops, Sales, Marketing, Big,
Small, High Velocity, High Touch
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Funnels are for Beer
INBOUND15
Imaginary B2B Cycle
INBOUND15
Real B2B Cycle
INBOUND15
REVENUE = F(traffic, site conversion, MQL%, SAL%,
opportunity close rate)
Funnel Math Formulas are
Simple
INBOUND15
REVENUE = F(traffic quality, site performance, site copy, site structure,
conversion page effectiveness, persons intent, strength of offer, follow on
nurturing, pricing, lead routing, sales follow up time, sales effectiveness,
competitive environment, product trial experience, product features, match
between persons intent and product features, budget cycle timing)
Funnel Math Formulas are
Simple?
INBOUND15
• SALs, MQLs drive bad behavior
• SLA – teams do this?
• Marketing compensation –Tied to leads? Tied to MCtR?
SAL, MQL, SLAs and
Compensation Schemes
INBOUND15
Service Levels and Hand Offs on
the Red Sox
INBOUND15
Measure What You Can
INBOUND15
Measuring the B2B Cycle/Funnel
INBOUND15
Capacity Based Measurement
INBOUND15
2 Sales and Marketing
Budgets are the Same
INBOUND15
• How much time do you spend in budget meetings?
• How much time do you spend allocating budgets?
• How much time do you spend justifying budgets?
• Fighting for budgets?
Ask Yourself
INBOUND15
Yet How Much Does a Budget
Matter?
INBOUND15
• Assumes you can spend your way to
success
• Can you program organic traffic or does it
take people/content/expertise something
real to say?
Marketing Spend/Employee is
Misleading
INBOUND15
Impact Marketing Sales
Top Inbound Cold Calling
Middle to
Bottom
Unattended High Touch
Top More
Programs
More Reps
Middle More Tech
Content
More Sales
Engineers
All More
Marketers
More Sales
Reps
Sales and Marketing Expense –
One Bucket
INBOUND15
Spending Plans vs. Budgets
INBOUND15
3 Sales and Marketing People
Alignment
INBOUND15
The Marketing Flow is Complex
INBOUND15
Forbes Says Marketing Orgs are
Changing
INBOUND15
The “New Marketing Org”
INBOUND15
Functional Alignment Not Ideal
INBOUND15
Operational Alignment with
Sales
Product
Marketing
Sales
Manager
INBOUND15
Analysis isn’t Marketing Ops Job
INBOUND15
Follow my blog:
www.storymetrix.com
bryan@storymetrix.com
We are hiring in Somerville, MA

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