COBIT 5 as an IT Management Best Practices Framework - by Goh Boon Nam

© 2010 NUS. All Rights Reserved Unless
Otherwise Stated.
ATA/Lucid/2010-01-25 MUS/
COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0
COBIT® 5 as IT Management Best
Practice Framework
1
Please see Acknowledgements & Notices in last few slides

Otherwise Stated.
What is COBIT?
 Control OBjectives for Information and related Technology
 International framework from ISACA and IT Governance Institute
 Helps maximise value of IT to businesses
 Originally, more for monitoring/ audit /risk assessment of IT
management processes
 Increasingly recognised as comprehensive framework of IT
Management best practices
■ Advises on WHAT to do
■ Some high-level of how to do
 Currently Version 5
2

Otherwise Stated.
COBIT - Governance and Management
3
Strategic Tactical Operational
Nb: Words in green above NOT part of COBIT but added by the author of this presentation.
generally, the responsibility of
Board of Directors

Otherwise Stated.
COBIT5 Processes
4
Align, Plan &
Organise
Build, Acquire &
Implement
Monitor, Evaluate &
Assess
Deliver, Service &
Support
• Manage the IT Management
Framework
• Manage Strategy
• Manage Innovation
• Manage Enterprise
Architecture
• Manage Portfolio
• Manage Budget and Costs
• Manage Human Resources
• Manage Relationships
• Manage Service Agreements
• Manage Suppliers
• Manage Quality
• Manage Risk
• Manage Security
• Manage Programmes &
Projects
• Manage Requirements
Definition
• Manage Solutions
Identification and Build
• Manage Availability &
Capacity
• Manage Change Acceptance
and Transitioning
• Manage Organisational
Change Management
• Manage Changes
• Manage Knowledge
• Manage Assets
• Manage Configuration
• Monitor, Evaluate and
Assess Performance &
Conformance
Assess the System of
Internal Control
Assess Compliance with
External Requirements
Governance
• Manage Operations
• Manage Service Requests
& Incidents
• Manage Problems
• Manage Continuity
• Manage Security Services
• Manage Business Process
Controls
• Ensure Governance Framework
Setting and Maintenance
• Ensure Benefits Delivery
• Ensure Risk Optimisation
• Ensure Resource Optimisation
• Ensure Stakeholder
Transparency
Domains
Processes

Otherwise Stated.
Domain BAI - Build, Acquire & Implement
5
Nb: Bold headings are
author’s own categorisation
& are not part of COBIT
 Programmes
■ Manage Programmes (and Projects)
 Projects
■ Manage (Programmes and) Projects
 Requirements
■ Manage Requirements Definition
■ Manage Availability & Capacity
 Design & Build
■ Manage Solutions Identification and Build
 Test & Implement
■ Manage Change Acceptance and Transitioning
 Changes
■ Manage (IT) Changes
■ Manage Organisational Change Management
 Supporting Processes
■ Manage Knowledge
■ Manage Assets
■ Manage Configuration

Otherwise Stated.
Domain BAI - Build, Acquire & Implement
6
Build, Acquire
& Implement
(BAI)
Nb: Above is NOT part of COBIT. Used only to help in explaining the relationships within COBIT.
Programme Management
(Generic) Project Management
IT Systems Devt Life Cycle Mgt
Support Processes
Knowledge, Asset, Configuration
Requirements &
Feasibility
Design &
Build
Test &
Implement
Manage Changes
IT and Organisational

Otherwise Stated.
IT Strategy / Innovation / Ent. Architecture / Portfolio Management
BAI Relationship with APO
7
Build, Acquire
& Implement
(BAI)
Align, Plan
& Organise
(APO)
Pre-Project Development Production
Support Processes
Requirements &
Feasibility
Design &
Build
Test &
Implement
Manage Changes
IT and Organisational(Tactical)
(Strategic)
IT
Ongoing
Management

Otherwise Stated.
Domain APO – Align, Plan & Organise
 Strategy/ Architecture / Portfolio
■ Manage the IT Management Framework
■ Manage Strategy
■ Manage Innovation
■ Manage Enterprise Architecture
■ Manage Portfolio
 IT Ongoing Management
■ Manage Budget and Costs
■ Manage Human Resources
■ Manage Relationships
■ Manage Service Agreements
■ Manage Suppliers
■ Manage Quality
■ Manage Risk
■ Manage Security
8
IT Strategy / Architecture / Portfolio Management
Support Processes
Requirements &
Feasibility
Design &
Build
Test &
Implement
Manage Changes
IT and Organisational
IT
Ongoing
Management

Otherwise Stated.
COBIT Domains – Deliver, Service &
Support (DSS)
 Service Operations
■ Manage Operations
■ Manage Service Requests &
Incidents
■ Manage Problems
■ Manage Continuity
■ Manage Security Services
■ Manage Business Process
Controls
9

Otherwise Stated.
DSS Relationship with BAI & APO
10
Support Processes
Knowledge, Assets, Configuration
Requirements
& Feasibility
Design &
Build
Test &
Implement
Manage Changes
IT & Organisational
Build,
Acquire &
Implement
(BAI)
Align, Plan
& Organise
(APO)
Deliver,
Service &
Support (DSS)
Service
Operations
IT
Ongoing
Management
(Strategic)
(Tactical)
(Operational)

Otherwise Stated.
COBIT Domains – Monitor, Evaluate &
Assess
 Monitor, Evaluate and Assess
■ Performance & Conformance
■ System of Internal Control
■ Compliance with External Requirements
11

Otherwise Stated.
MEA Relationship with APO / BAI / DSS
12
Support Processes
Requirements
& Feasibility
Design &
Build
Test &
Implement
Manage Changes
IT & Organisational
Build,
Acquire &
Implement
(BAI)
Align, Plan
& Organise
(APO)
Deliver,
Service &
Support (DSS)
Service
Operations
IT
Ongoing
Management
Measure,
Evaluate
&
Assess
Measure,
Evaluate &
Assess (MEA)
(Strategic)
(Tactical)
(Operational)

Otherwise Stated.
COBIT Domains – Governance
 Monitor, Evaluate & Direct to:
■ Ensure Governance Framework Setting
and Maintenance
■ Ensure Benefits Delivery
■ Ensure Risk Optimisation
■ Ensure Resource Optimisation
■ Ensure Stakeholder Transparency
13

Otherwise Stated.
Governance Relationship To Management
14
Support Processes
Requirements
& Feasibility
Design &
Build
Test &
Implement
Manage Changes
IT & Organisational
Build,
Acquire &
Implement
(BAI)
Align, Plan
& Organise
(APO)
Deliver, Service &
Support (DSS)
Service
Operations
IT
Ongoing
Management
Measure,
Evaluate
&
Assess
Measure,
Evaluate &
Assess (MEA)
(Strategic Mgt)
(Tactical Mgt)
(Operational Mgt)
(Governance)
Monitor
Evaluate
Direct

Otherwise Stated.
Further Process Details
 COBIT provides further details to the Process
■ Breakdown of Process
• Process
– Management Practices
» Activities
■ RACI for Management Practices
■ Inputs-Outputs for each Activity
■ Metrics for the overall process
• IT-related
• Process-related
15

Otherwise Stated.
COBIT Process Details – Management
Practices
16
 Manage Programmes and Projects
■ Maintain a standard approach for programme and project
management
■ Initiate a programme.
■ Manage stakeholder engagement.
■ Develop and maintain the programme plan.
■ Launch and execute the programme
■ Monitor, control and report on the programme outcomes.
■ Start up and initiate projects within a programme.
■ Plan projects
■ Manage programme and project quality
■ Manage programme and project risk
■ Monitor and control projects
■ Manage project resources and work packages.
■ Close a project or iteration
■ Close a programme.
Process
Management
Practices

Otherwise Stated.
COBIT Process Details – Management
Practices and Activities
17
 Manage Programmes and Projects
■ Maintain a standard approach for programme and project management
■ Initiate a programme
• Agree on programme sponsorship and appoint a programme board/committee with members who have
strategic interest in the programme, have responsibility for the investment decision making, will be
significantly impacted by the programme and will be required to enable delivery of the change.
• Confirm the programme mandate with sponsors and stakeholders. Articulate the strategic objectives for
the programme, potential strategies for delivery, improvement and benefits that are expected to result,
and how the programme fits with other initiatives.
• Develop a detailed business case for a programme, if warranted. Involve all key stakeholders to develop
and document a complete understanding of the expected enterprise outcomes, how they will be
measured, the full scope of initiatives required, the risk involved and the impact on all aspects of the
enterprise. Identify and assess alternative courses of action to achieve the desired enterprise outcomes.
• Develop a benefits realisation plan that will be managed throughout the programme to ensure that
planned benefits always have owners and are achieved, sustained and optimised.
• Prepare and submit for in-principle approval the initial (conceptual) programme business case, providing
essential decision-making information regarding purpose, contribution to business objectives, expected
value created, time frames, etc
• Appoint a dedicated manager for the programme, with the commensurate competencies and skills to
manage the programme effectively
• and efficiently.
■ Manage stakeholder engagement.
■ …
Process
Management
Practices
Activities

Otherwise Stated.
COBIT Process Details – RACI for
Management Practices
18

Otherwise Stated.
COBIT Process Details – Inputs-
Outputs for Each Activity
19

Otherwise Stated.
COBIT Process Details – IT-Related
Metrics
20
Example - from Manage Programmes and Projects process

Otherwise Stated.
COBIT Process Details – Process-
Related Metrics
21
Example - from Manage Programmes and Projects process

Otherwise Stated.
Other Key Elements of COBIT
 Principles
 Enablers
 Lifecycle Approach
 Process Capability Model
 COBIT 5 Product Family
22

Otherwise Stated.
Principles
23

Otherwise Stated.
Enablers
24

Otherwise Stated.
Lifecycle Approach
25

Otherwise Stated.
Process Capability Model
26

Otherwise Stated.
COBIT 5 Product Family
27

Otherwise Stated.
COBIT 5 Mapping to Other Frameworks
28
Nb: Some of the other frameworks can map to more than one COBIT domain (eg. ITIL/COBIT) but for simplicity, only one domain is mapped here

Otherwise Stated.
For Further Information
 For further details on COBIT course
■ http://www.iss.nus.edu.sg/ProfessionalCourse
s/SearchCourse/CourseDetail/tabid/267/cid/20
/cname/nicf-cobit-foundation/Default.aspx
 For other related courses:
■ http://www.iss.nus.edu.sg/ProfessionalCourse
s/CourseCatalogue.aspx
29

Otherwise Stated.
Acknowledgements & Sources
 Sources used in this presentation:
■ Information Systems Audit and Control
Association. (2012). COBIT 5: Enabling
processes. Rolling Meadows, IL: ISACA.
30

Otherwise Stated.
Acknowledgements & Notices
 COBIT® is a registered trade mark of ISACA and the IT Governance Institute
 CGEIT® is a registered trade mark of ISACA
 TOGAF is a registered trademark of The Open Group in the United States and
other countries
 CBAP® is a registered certification mark owned by International Institute of
Business Analysis
 CISSP is a registered Trademark of (ISC)2
 SCRUM Alliance REP SM is a service mark of Scrum Alliance, Inc.
 PMP is a registered mark of Project Management Institute, Inc.
 ITIL®, PRINCE2®, P3O®, MSP® are registered trade marks of the Cabinet
Office
 CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon
University
 The Swirl logo™ is a trade mark of the Cabinet Office
 © 2011 NUS unless otherwise stated. The contents of this document may not be
reproduced in any form or by any means, without the written permission of ISS,
NUS, other than for the purpose for which it has been supplied

Otherwise Stated.
The End
32

COBIT 5 as an IT Management Best Practices Framework - by Goh Boon Nam

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COBIT 5 as an IT Management Best Practices Framework - by Goh Boon Nam