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HOW 
TO 
WRITE 
A 
WINNING 
RESUME 
AND 
COVER 
LETTER 
STAND 
OUT 
B Y 
T E L L ING 
YOUR 
S T O R Y 
PRESENTED 
BY: 
ASHLEY 
PUTNAM 
FOR 
IDEALIST 
CAREERS 
@IDEALISTCAREERS 
| 
IDEALISTCAREERS.ORG
ASHLEY 
PUTNAM 
Fellowship 
Director, 
The 
Work 
First 
FoundaKon 
Contributor, 
Idealist 
Careers 
@stwcareers 
@AshleyAPutnam 
Ø Ashley 
has 
worked 
for 
5+ 
years 
recruiKng 
staff 
for 
domesKc 
and 
internaKonal 
organizaKons 
aimed 
at 
finding 
effecKve 
soluKons 
to 
poverty. 
She 
currently 
serves 
as 
Fellowship 
Director 
for 
The 
Work 
First 
FoundaKon, 
where 
she 
manages 
a 
program 
that 
connects 
young 
professionals 
with 
work 
in 
urban 
poverty 
and 
public 
policy. 
Ashley 
began 
her 
work 
in 
career 
counseling 
at 
America 
Works, 
where 
she 
counseled 
low-­‐income 
clients 
on 
resume 
wriKng 
and 
job 
search 
in 
New 
York. 
She 
later 
worked 
as 
Community 
Engagement 
Manager 
for 
Mercado 
Global 
in 
Guatemala, 
where 
she 
organized 
internship 
programs 
and 
oversaw 
private 
fundraising. 
Ashley 
graduated 
from 
Barnard 
College 
in 
2006 
with 
a 
B.A. 
in 
Anthropology. 
Read 
more 
of 
Ashley’s 
career 
Kps 
and 
advice 
at 
savetheworld-­‐careers.tumblr.com 
or 
follow 
her 
on 
twi]er 
@stwcareers
HOW 
CAN 
I 
STAND 
OUT? 
Ø Recruiters 
see 
hundreds 
of 
candidates 
for 
each 
posiKon 
they 
post 
online. 
Ø Your 
resume 
and 
cover 
le]er 
should 
tell 
a 
clear, 
persuasive 
story 
about 
why 
you 
are 
the 
best 
candidate.
Analyze 
the 
job 
descripKon 
ObjecKves 
Review 
the 
mission 
statement 
Map 
out 
your 
story 
Resume 
Tips 
Review, 
edit 
and 
repeat 
Cover 
le]er 
Kps
MAP 
OUT 
YOUR 
STORY 
Experience 
Specific 
skills 
CapabiliCes 
Career 
path 
Your 
Career 
Ideal 
Candidate
BEFORE 
YOU 
APPLY
ANALYZE 
THE 
JOB 
DESCRIPTION 
Job 
DescripCon 
Mission/Overview 
DuKes 
QualificaKons
ANALYZE 
THE 
JOB 
DESCRIPTION 
Job 
DescripCon 
AcKon 
verbs/DuKes 
• What 
would 
you 
actually 
DO 
at 
this 
job? 
What 
are 
the 
tasks 
involved? 
ParKcular 
skills/knowledge 
• Do 
you 
need 
any 
specific 
hard 
skills? 
Language 
fluency? 
Computer 
socware? 
CapabiliKes 
• What 
do 
they 
expect 
you 
to 
be 
capable 
of 
learning? 
What 
soc 
skills 
can 
you 
infer 
that 
they 
want?
REVIEW 
THE 
ORGANIZATION’S 
MISSION 
STATEMENT 
Mission 
Statement 
Mission 
and 
vision 
Current 
projects 
PrioriKes 
and 
needs
MAP 
OUT 
YOUR 
STORY 
Experience 
Can 
you 
do 
the 
duKes 
required? 
Skills 
Do 
you 
have 
key 
language, 
computer 
socware, 
or 
technical 
skills? 
CapabiliCes 
Is 
this 
person 
capable 
of 
learning 
the 
job? 
Career 
path 
Why 
do 
you 
want 
this 
job 
and 
why 
should 
I 
want 
you? 
Your 
Career 
Ideal 
Candidate 
Map 
Out 
Your 
Story
RESUME
USE 
ACTION 
VERBS 
Good 
Responsible 
People 
person 
Experienced 
EffecKve 
Be]er 
Supervised 
product 
distribuKon 
Handled 
high-­‐level 
clients 
and 
managed 
donor 
relaKonships 
Generated 
weekly 
reports 
using 
quanKtaKve 
analysis 
Examined 
areas 
of 
weakness 
and 
proposed 
soluKons 
Resume 
Tips
USE 
NUMBERS 
Good 
I 
recruited 
volunteers 
I 
assisted 
in 
fundraising 
events 
I 
managed 
a 
team 
I 
conducted 
an 
impact 
assessment 
Be]er 
Recruited 
over 
150 
volunteers 
across 
five 
locaKons 
Executed 
two 
major 
fundraising 
events 
which 
raised 
over 
$200,000 
collecKvely 
Managed 
a 
staff 
of 
four 
people 
and 
two 
part-­‐ 
Kme 
assistants 
Measured 
program 
impact 
across 
23 
counKes 
in 
the 
state 
over 
a 
period 
of 
9 
months 
Resume 
Tips
HIGHLIGHT 
AREAS 
YOU 
WANT 
TO 
DRAW 
ATTENTION 
TO 
Resume 
Tips 
Worked 
in 
the 
field 
previously 
but 
not 
currently 
working 
there? 
Ø Make 
that 
previous 
posiKon 
on 
your 
resume 
longer 
and 
add 
addiKonal 
details 
that 
staff 
will 
appreciate. 
Want 
to 
highlight 
a 
course 
you 
took 
on 
the 
subject? 
Ø Make 
a 
subsecKon 
of 
educaKon 
called 
“Relevant 
Coursework” 
or 
“Previous 
Research” 
if 
your 
wrote 
a 
project 
on 
the 
subject. 
Does 
the 
job 
require 
internaConal 
work 
or 
language 
fluency? 
Ø Add 
a 
secKon 
on 
“InternaKonal 
Experience” 
or 
“Language 
Skills” 
that 
describes 
the 
Kme 
you 
spent 
abroad 
or 
language 
experience.
Resume 
Tips 
KEEP 
IT 
CLEAN 
FormaWng 
maXers! 
Ø Make 
sure 
everything 
is 
in 
line 
including 
dates, 
sub 
headers, 
and 
Ktles. 
Ø Be 
consistent. 
If 
you 
bold 
a 
company 
name, 
bold 
every 
company 
name. 
If 
you 
use 
italics 
on 
a 
job 
descripKon, 
use 
italics 
for 
every 
descripKon. 
Ø The 
visual 
appeal 
of 
your 
resume 
keeps 
you 
looking 
professional.
COVER 
LETTER
Cover 
LeXer 
MAKE 
AN 
OUTLINE 
Tips 
I. IntroducKon 
a. Summary 
sentence 
“I 
have 
the 
experience, 
skills 
and 
passion 
necessary 
to 
be 
an 
ideal 
candidate 
for 
this 
posiKon.” 
II. SupporKng 
paragraph 
one 
a. Experience 
b. Hard 
skills 
III. SupporKng 
paragraph 
two 
a. CapabiliKes 
b. Passion 
IV. Conclusion
Cover 
LeXer 
GIVE 
CONCRETE 
EXAMPLES 
Tips 
People 
skills 
“I 
developed 
strong 
interpersonal 
skills 
and 
the 
ability 
to 
work 
with 
teams 
of 
different 
backgrounds 
while 
serving 
as 
a 
Peace 
Corps 
member 
in 
Maldova.” 
MulK-­‐tasking 
“While 
at 
COMPANY 
NAME, 
I 
juggled 
administraKve 
and 
planning 
tasks 
on 
and 
learned 
how 
to 
prioriKze 
the 
items 
that 
were 
needed 
immediately.” 
Problem-­‐solving 
“During 
my 
summer 
internship 
at 
the 
Department 
of 
EducaKon, 
I 
measured 
the 
impact 
of 
free 
lunches 
on 
low-­‐income 
children 
and 
proposed 
ways 
to 
make 
the 
program 
more 
effecKve.”
WHY 
DO 
I 
NEED 
YOU? 
Skills 
• Needs 
• Technical 
Experience 
• Prior 
work 
• Familiarity 
with 
industry 
Passion 
• Why 
do 
you 
want 
this? 
Cover 
LeXer 
Tips 
Skills 
Experience 
Passion
DRAW 
YOUR 
PATH 
Experience 
Can 
you 
do 
the 
duKes 
required? 
Skills 
Do 
you 
have 
key 
language, 
computer 
socware, 
or 
technical 
skills? 
CapabiliCes 
Is 
this 
person 
capable 
of 
learning 
the 
job? 
Career 
path 
Why 
do 
you 
want 
this 
job 
and 
why 
should 
I 
want 
you? 
Your 
Career 
Ideal 
Candidate 
Cover 
leXer 
Cps
TIE 
Cover 
LeXer 
YOUR 
STORY 
TO 
MISSION 
Tips 
My mission 
= 
your mission
Cover 
LeXer 
AVOID 
Tips 
GrammaKcal 
errors 
Run-­‐on 
sentences 
Gimmicks 
Veering 
off 
topic 
✗ 
✗ 
✗ 
✗
Cover 
LeXer 
A 
GOOD 
STORY 
Tips 
• Clear 
• Persuasive 
• Relevant 
• Concise
Analyze 
the 
job 
descripKon 
ObjecKves 
Review 
the 
mission 
statement 
Map 
out 
your 
story 
Resume 
Tips 
Review, 
edit 
and 
repeat 
Cover 
le]er 
Kps
MAP 
OUT 
YOUR 
STORY 
Experience 
Can 
you 
do 
the 
duKes 
required? 
Skills 
Do 
you 
have 
key 
language, 
computer 
socware, 
or 
technical 
skills? 
CapabiliCes 
Is 
this 
person 
capable 
of 
learning 
the 
job? 
Career 
path 
Why 
do 
you 
want 
this 
job 
and 
why 
should 
I 
want 
you? 
Your 
Career 
Ideal 
Candidate 
Map 
Out 
Your 
Story
KEEP 
IN 
TOUCH 
Ø Job 
openings 
Ø Resume 
and 
cover 
le]er 
consulKng 
Ø More 
advice 
online 
Ashley 
Putnam 
Fellowship 
Director 
The 
Work 
First 
FoundaKon 
savetheworldcareers@gmail.com 
@stwcareers 
@AshleyAPutnam
This 
is 
a 
real 
job 
ad. 
The 
resume 
and 
cover 
letter 
that 
follow 
were 
written 
for 
this 
job. 
Corporate 
Representative 
America 
Works 
of 
New 
York 
is 
a 
social 
service 
agency 
with 
location 
through 
the 
country. 
Working 
with 
‘hard-­‐to-­‐serve’ 
clients 
we 
have 
successfully 
matched 
candidates 
with 
ideal 
positions 
since 
1984. 
Job 
Description: 
The 
Corporate 
Representative 
is 
responsible 
for 
assisting 
in 
the 
development 
and 
implementation 
of 
participant 
programs, 
including 
coordination 
of 
routine 
functions 
for 
skills 
training 
and 
evaluation 
services. 
This 
includes 
administering 
and 
scoring 
tests, 
job 
coaching, 
documentation 
and 
report 
writing. 
The 
Corporate 
Representative 
reports 
to 
the 
Director 
of 
Operations. 
Duties 
include, 
but 
are 
not 
limited 
to: 
• Actively 
participate 
in 
the 
development 
and 
implementation 
of 
evaluation 
and 
work 
adjustment 
program 
plans, 
including 
administration 
of 
curriculum 
and 
scoring 
of 
testing. 
• Complete 
all 
necessary 
documentation 
and 
paperwork 
and 
assist 
in 
report 
writing, 
including 
timely 
feedback 
to 
Pre-­‐Employment 
Specialists, 
Corp 
Representatives 
and 
Employers. 
• Assist 
in 
the 
development 
and 
implementation 
of 
appropriate 
modifications. 
• Provide 
vocational 
and 
skills 
training 
to 
participants. 
• Establish 
and 
maintain 
a 
good 
working 
relationship 
between 
Vendors 
and 
referral 
sources, 
employers 
and 
community 
training 
sites, 
providing 
appropriate 
feedback 
and 
recommendations 
to 
participants 
and 
referral 
sources. 
• Serve 
as 
a 
significant 
role 
model 
for 
effective 
and 
appropriate 
work 
behaviors, 
procedures 
and 
practices. 
Act 
as 
a 
liaison 
and 
advocate 
for 
participants. 
• Conduct 
job 
analysis, 
task 
analysis, 
and 
time 
studies 
as 
needed. 
Requirements: 
• Degree 
in 
Human 
Services 
or 
related 
fields 
such 
as 
Psychology, 
Sociology, 
Education 
required. 
Master's 
degree 
in 
these 
disciplines 
preferred. 
• Require 
a 
minimum 
of 
two 
years 
direct 
service 
experience 
working 
with 
people 
with 
conducting 
employment 
and 
training 
programs. 
• Ability 
to 
relate 
to 
participants, 
referral 
sources, 
and 
employers 
in 
a 
manner 
that 
is 
respectful 
and 
professional. 
• Must 
have 
good 
problem 
solving 
skills 
and 
a 
creative 
approach 
to 
training. 
• Travel 
may 
be 
required 
within 
the 
5 
Boroughs. 
• Knowledge 
of 
Salesforce, 
Efforts 
to 
Outcomes 
(ETO) 
and 
NYCWAY 
systems. 
• Bilingual 
(Spanish, 
Mandarin, 
Russian) 
a 
plus.
Justin A. Jones 
* This is an example of a resume and cover letter that are 
tailored to the previous job description. 
Education NEW YORK UNIVERSITY, Robert F. Wagner Graduate School of Public Service New York, NY 
Master of Public Administration, May 2012 
Specialization: International Public Policy and Non-Profit Management 
Coursework: Managing Public Service Organizations, Program Analysis & Evaluation, Financial 
Management, Policy Formation 
BOSTON UNIVERSITY, College of Communication Boston, MA 
Bachelor of Arts, Communications and Sociology, May 2003 (Summa Cum Laude) 
Experience 
9/2011–6/2012 
NEW YORK UNIVERSITY, Robert F. Wagner Graduate School of Public Service 
President of the Student Government and Council 
New York, NY 
 Advocated on behalf of approximately 960 students and 23 student groups as their primary 
representative to the faculty and administration 
 Managed a staff overseeing all aspects of student engagement and the $18,000 budget allocation 
 Supervised the planning / execution of several large-scale events, with upwards of 300 participants 
 Developed a Volunteer Corps focused on community service, via clothing and book drives, 
volunteerism at a local homeless shelter, and activism/awareness campaigns for Earth Day 2012 
 Spearheaded the Wagner Climate Coalition--twelve different student groups examining climate 
change through various prisms--sponsoring over a dozen events with upwards of 150 participants 
 Led a graduate-student inclusive philanthropy campaign, garnering a 73% response rate from the 
graduating class—the highest in the school’s history 
8/2011–12/2011 Teaching Colleague to Charles Brecher, Professor of Public and Health Administration 
 Handpicked to assist in all aspects of instruction in a core course on public policy analysis: lesson 
planning / presentation, classroom management, online course content, and student evaluation 
6/2011–8/2011 Research Assistant to Paul Light, Professor of Public Service and Management 
 Worked on a project designed to assist the Khalifa Fund for Enterprise Development in Abu Dhabi, 
a $135,000~ initiative promoting social and sustainable entrepreneurship in Arab-majority countries 
 Researched methodologies for measuring social-return-on-investments (SROI), integrating them 
into a framework for assessing effectiveness of specific SROI measures 
UNITED STATES MARINE CORPS 
9/2007–12/2009 Capabilities Project Manager, Combat Development Command Quantico, VA 
 Regularly advised top-level decision makers on communication capabilities and future needs 
 Led research and development teams in authoring several high-level documents under deadline 
6/2007–9/2007 Executive Officer, Service Company, 7th Communication Battalion Okinawa, Japan 
 Selected as Chief of Staff over peers and higher ranking officers, planning and supervising the 
training and logistics for approximately 200 Marines while managing over $100 million in equipment 
5/2006–6/2007 Action Officer, Multi-National Force Iraq Communication Information Systems Iraq 
 Implemented a $600,000 project to provide the Government of Iraq’s national operations 
with state-of-the-art audio, visual and communications capabilities 
 Handpicked to lead a six-member team installing systems to improve convoy communications and 
reduce emergency medevac response time throughout the country, achieving mission success 
without casualties or loss of equipment 
 Successfully planned and conducted more than 15 major communications projects, which included 
supervising the installation of the video-teleconferencing apparatus for the Saddam Hussein trial 
11/2005–4/2006 Marine Liaison, American Embassy Manila, Philippines 
 Coordinated communications and threat-assessments with the embassy’s Political-Military section 
during a state emergency, and assisted with relief efforts during the Southern Leyte natural disaster 
12/2004–11/2005 
05/2003–12/2009 
Platoon Commander, 7th Communication Battalion Japan/South Korea/Thailand/Australia 
 Led a 40-Marine team that provided voice, video, and data communications support for upwards of 
three-dozen disparate units and 4,000 end-users in multiple exercises throughout Southeast Asia 
 On short-notice reassignment, supervised personnel logistics, facilitated ground support operations, 
and assisted with threat-assessments for approximately 12,600 personnel during a large-scale 
disaster relief mission (Operation Unified Assistance for the Indian Ocean Tsunami) 
Numerous awards include: The Joint Service Commendation Medal, the Operation Iraqi Freedom 
Medal, the Humanitarian Assistance Medal (twice), and the Korean National Defense Medal 
Skills STATA, SPSS, Microsoft Office Suite, Google Earth, SharePoint. Level II (Secret) Security Clearance
Justin A. Jones 
23 Oct 2012 
America Works of New York, Inc. 
228 East 45th Street, 16th Floor 
New York, NY 10017 
Dear Sir/Madam: 
I am writing in response to the Corporate Representative job-posting for America Works, a position 
brought to my attention by Leah Vinton, a former classmate at NYU’s Robert F. Wagner Graduate School 
of Public Service. As a Master of Public Administration graduate with extensive experience in project 
management, program evaluation, strategic and interpersonal communications, and organizational 
teambuilding and leadership, I am ideally qualified to advance your organization’s important work. And 
as a highly skilled yet unemployed veteran myself, I am uniquely suited to empathize and work with your 
target clientele. 
In this prolonged economic recession, America Works is performing (and excelling) in the critically 
important mission to put some of our country’s most vulnerable populations back to work. Finding 
private-sector jobs for a steadily growing segment of the American populace is undoubtedly fraught with 
challenge. I am no stranger to working proactively and effectively in fast-paced and high-pressure work-environments. 
As a former Marine officer with multiple deployments in combat and disaster-relief 
operations in Asia and the Middle East, I planned and managed over two dozen operations to ensure 
mission success under deadline, served as the Chief of Staff for approximately 200 Marines, and 
coordinated efforts with a broad spectrum of stakeholders. Often tasked as the spokesperson for higher-ranking 
officers, I am well acquainted with conference planning and oral presentation—communicating 
to, coordinating with, and conveying updates for high-profile individuals—whether in written 
correspondence or public speaking. The frenetic and often chaotic exercises and deployments I 
operated in taught me to cultivate a meticulous attention to detail, and my frequent leadership roles 
provided ample opportunity to mentor promising Marines under my charge. 
As the President of my graduate school’s student association, I strengthened these skills, working with 
23 other student groups to identify advocacy goals, discover shared opportunities, resolve conflicts, and 
oversee various student programs’ implementation. Likewise, I enrolled in classes that gave me new 
strengths in program analysis—from inceptions to outcomes—financial management, and data based 
tracking and evaluation. 
America Works is spearheading a promising model of personalized service and public-private 
collaboration—a model that other social enterprises would do well to emulate. With my strong 
managerial experience, proven mentoring and interpersonal skills, communications aptitude, and 
academic distinction, I would be an invaluable asset to your team. I have enclosed my resume for your 
review, and I welcome the opportunity to further discuss my background and relevant qualifications in 
person. 
Sincerely, 
Justin Jones
This resume emphasizes international experience by including an “international experience” 
section and including more information about her work at Mercado Global. 
A S H L E Y P U T N A M 
1 4 2 5 P S TREET NW | WASHINGTON, DC | 2 0 0 0 5 
WORK EXPERIENCE 
The U.S. Department of Housing and Urban Development June –August 2014 
Research Utilization | Washington, D.C. 
§ published research articles regarding housing and community development for the department’s online 
publication: The Edge Magazine 
The Work First Foundation Jan 2013 – June 2014 
Fellowship Director | New York, NY 
§ managed public policy fellowship program which focuses on issues of urban poverty and public policy 
through direct service and research; recruited and supervised eight fellows across five locations 
§ oversaw eight research projects relevant to the mission of the foundation; responsible for proposal, survey 
tools, quantitative or qualitative method of study, data analysis, and presentation of findings 
Mercado Global Aug 2011 - Dec 2012 
Community Engagement Manager | Panajachel, Solola, Guatemala 
§ oversaw relationships with private investors to provide income, business development and market access to 
indigenous women in rural areas of Guatemala 
§ supervised annual social impact survey; assessed artisan income, financial literacy, food security, health care 
access and overall success of organization goals 
§ connected with retail partners and development organizations to promote Mercado’s model of building 
rural women entrepreneurs and leveraging the fashion industry to have a sustainable impact 
§ partnered with Dining for Women, Echoing Green, the Guatemalan Department of Economic 
Development., and the Clinton Global Imitative; procured a $70,000 grant for HIV/AIDS training 
§ recruited and directed summer internship program; managed relationships with partner institutions to seek 
summer interns; oversaw volunteer experience for 8 week program in Guatemala 
Berlitz Language School Oct 2007 - Sept 2008 
Instructional Supervisor | Santa Barbara, CA 
§ hired and trained teachers for Berlitz Kids, Immerse and Converse, and semi-private instruction 
§ managed over 30 instructors and 50 language programs, including Spanish, Portugese and Indonesian; 
coordinated classes and schedules, including all after-school programs 
INTERNATIONAL EXPERIENCE 
Buenos Aires, Argentina January 2014 
§ studied the intersection of social work and public policy in the context of Buenos Aires 
Istanbul, Turkey July 2011 
§ attended the International Association of Conflict Management annual conference 
Valledupar, Colombia May 2010 
§ participated in exchange program at la Fundación Universitaria del Área Andina 
Seville, Spain Aug 2006-July 2007 
§ conducted ethnographic research on North African migrant laborers and urban space for migrants 
Dhrangandra, Gujarat, India July-August 2004 
§ conducted field study on the separation of gender in Swaminarayan temples in northern Gujarati villages 
EDUCATION 
Robert F. Wagner Graduate School of Public Service | New York, NY Sept 2013- May 2015 
Master’s in Public Administration: International Non-Profit Management 
Barnard College of Columbia University | New York, NY Aug 2002 - May 2006 
B.A. Anthropology and Psychology, Magna Cum Laude 
SKILLS 
Technical: Microsoft Office; Adobe Photoshop; Donor Perfect; Raiser’s Edge; Salesforce; Constant Contact 
Language: Read, write and speak fluent Spanish
This resume emphasizes education and research experience by including a “research” section and 
placing education credentials at the top. 
A S H L E Y P U T N A M 
1 4 2 5 P S TREET NW | WASHINGTON, DC | 2 0 0 0 5 
EDUCATION 
Robert F. Wagner Graduate School of Public Service | New York, NY Sept 2013- May 2015 
Master’s in Public Administration: International Non-Profit Management 
Barnard College of Columbia University | New York, NY Aug 2002 - May 2006 
B.A. Anthropology and Psychology, Magna Cum Laude 
RESEARCH 
From Political Commitments to Collective Action: Strategy recommendations to improve migrant worker rights in Qatar 
surrounding the 2022 World Cup. (May 2014) 
Budget and amendments to the Supplementary Nutritional Assistance Program (SNAP): Memorandum to the U.S. 
House and Senate Agricultural Committee. (November 2013) 
WORK EXPERIENCE 
The U.S. Department of Housing and Urban Development June –August 2014 
Research Utilization | Washington, D.C. 
§ Analyzed research regarding housing and community development for HUD User’s biweekly publication: 
The Edge Magazine Online 
§ Translated policy initiatives for various stakeholders in housing provision and community building; covered 
topics including Moving to Opportunities, Promise Zones, measurements of teacher evaluation, bulk 
purchasing for solar energy, and other areas of urban policy research 
The Work First Foundation Jan 2013 – June 2014 
Fellowship Director | New York, NY 
§ managed public policy fellowship program which focuses on issues of urban poverty and public policy 
through direct service and research 
§ oversaw eight research projects relevant to the mission of the foundation; responsible for proposal, survey 
tools, quantitative or qualitative method of study, data analysis, and presentation of findings 
§ coordinated time sheets, pay roll, paid leave, and weekly responsibilities for eight fellows across five offices. 
Established professional development goals and provided feedback. 
§ researched issues including housing programs for individuals leaving the shelter system, employment trends 
for ex-offenders and employment-focused literacy for adults without a high school equivalency. 
Mercado Global Aug 2011 - Dec 2012 
Community Engagement Manager | Panajachel, Solola, Guatemala 
§ supervised annual social impact survey; assessed artisan income, financial literacy, food security, health care 
access and overall success of organization goals 
§ oversaw marketing of impact study; researched policies regarding women and social entrepreneurship in the 
developing world; present findings in proposal for United Nations and Clinton Global Initiative 
America Works, Inc. May 2009 - July 2011 
Corporate Representative | New York, NY 
§ coordinated with city agencies, such as New York City Housing Authority and Department of Sanitation, to 
help individuals who were living below the poverty level become self-sufficient through employment 
§ built and managed a program of over 900 public housing residents through partnerships with Resident 
Employment Services and outreach conducted in Brooklyn, Bronx, and Manhattan housing sites 
§ guided clients in resume writing, interview etiquette, and job search; developed individualized employability 
plans; provided referrals for emergency housing, interview attire, childcare, and legal counsel 
§ met with executive-level staff from housing authority and the Human Resources Administration to provide 
quarterly updates on NYCHA program; proposed improvements for outreach and increased participation 
SKILLS 
Technical: Microsoft Office; Adobe Photoshop; Donor Perfect; Raiser’s Edge; Salesforce; Constant Contact 
Language: Read, write and speak fluent Spanish
This is an example of a poorly formatted resume. 
James Smith 
12 Main Street · New York, NY · (212) 555-555 · jamessmith@aol.com 
EDUCATION 
New York State University, New York NY 
Bachelor of Arts: May 2012 
Major: English, Minor: Math 
Computer Proficiencies: Microsoft Office Suite, Micro Case, SPSS 
Strengths: Organized and able to work independently or as a team player 
Reliable, hard working, adaptable 
Experience working in both hands-on and office environments. 
EXPERIENCE 
Organizer, DOWNTOWN DISTRIBUTION, Brooklyn, NY 7/2014-Present 
* Organize work load on a daily basis to enable timely completion of assigned tasks 
* Ensure that invoices and paperwork are complete and accurate 
* Installment and setup of promotional materials 
* Delivery of products 
Hostess, ANGELA’s DINER, New Haven, CT 8/2012-1/2014 
Intern, INTERNATIONAL INSTITUTE OF DC, WASHINGTON, DC Summer 2013 
* Worked directly with clients to assist them in finding employment and housing 
* Created informational packets to familiarize clients with American society and culture 
* Involved in designing a billboard to advertise the Institutes services 
* Developed a cultural sensitivity training program for employees 
* Assisted case workers with relaying information to clients regarding legal proceedings 
Intern, Smith Manufacturing Firm, Westchester, NY Sept 2010- Jan 2012 
* Worked directly with operations management 
* Collected productivity data on almost thirty employees 
* Assisted in projects to improve the safety and efficiency of production cells by creating floor layouts and 
collecting suggestions from employees. 
* Assisted in resolving a discrepancies between specifications and procedures 
Assistant Operator, WESTFORD CORPORATION, Westford, CT 5/2004-8/2004 
* Responsible for people operations, including initial setup following customer specifications 
* Provided quality control to ensure consistency of product 
* Mastered operations of multiple areas required different techniques for successful operations 
SKILLS 
Great at working with people, team player, good with hands 
SPSS programming software, Mail Chimp, Social Media
This 
is 
an 
example 
of 
a 
cover 
letter 
written 
by 
someone 
trying 
to 
break 
into 
a 
field 
where 
they 
have 
little 
experience. 
August 13, 2014 
Dear Sir or Madam: 
I have over seven years of experience drafting and negotiating contracts in entertainment, licensing and 
luxury brands. However, I have not been practicing law for three years, as your advertisement on 
entertainmentcareers.net specified. I understand that I am not adhering to the letter of your request, but I 
urge you not to stop reading. 
I am extremely passionate about entertainment law; I have served as a paralegal with an entertainment 
law firm, worked in film production, been a personal assistant to a film producer, worked in product 
placement, and hold a B.F.A in Screenwriting. My work experience in entertainment was my impetus to 
attend law school; a position with an entertainment law firm has been my goal ever since. 
Moreover, I am a contracts nerd; after working with the entertainment law firm as a paralegal, I served as 
the Senior Contracts Coordinator for a global brand licensing agency. I have since worked with 
intellectual property contracts, employment contracts, settlement agreements, and non-disclosure 
agreements, among others. I also served as a Teaching Assistant for the first year Contracts class during 
my third year of law school. I can furnish multiple references attesting to my drafting skills and borderline 
obsession with contract preparation and review. 
Aside from my passion and my experience, I can offer other skills that cannot be taught. I have worked in 
entertainment for several years and have a thorough understanding of the sensitivity and tact required to 
successfully interact with clients in this industry. Currently, I am working with a boutique immigration 
firm, handling visa and greencard matters for entertainment clients. Each interaction requires a delicate 
balance of managing expectations, appropriate firm representation, and sound legal counsel. I am 
entrusted with daily contact with our clients and handle communication with grace and professionalism. 
Professional traits aside, I am a well-rounded individual with a sense of humor, rare attributes to be found 
in the legal industry. I will also work three times as hard as any third year attorney who may apply for this 
position. I would love to be part of your team. 
Attached, please find my resume detailing my work experience. Thank you for your time and 
consideration. 
Sincerely, 
Jen Mecum

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How to write a winning resume and cover letter: Stand out by telling your story

  • 1. HOW TO WRITE A WINNING RESUME AND COVER LETTER STAND OUT B Y T E L L ING YOUR S T O R Y PRESENTED BY: ASHLEY PUTNAM FOR IDEALIST CAREERS @IDEALISTCAREERS | IDEALISTCAREERS.ORG
  • 2. ASHLEY PUTNAM Fellowship Director, The Work First FoundaKon Contributor, Idealist Careers @stwcareers @AshleyAPutnam Ø Ashley has worked for 5+ years recruiKng staff for domesKc and internaKonal organizaKons aimed at finding effecKve soluKons to poverty. She currently serves as Fellowship Director for The Work First FoundaKon, where she manages a program that connects young professionals with work in urban poverty and public policy. Ashley began her work in career counseling at America Works, where she counseled low-­‐income clients on resume wriKng and job search in New York. She later worked as Community Engagement Manager for Mercado Global in Guatemala, where she organized internship programs and oversaw private fundraising. Ashley graduated from Barnard College in 2006 with a B.A. in Anthropology. Read more of Ashley’s career Kps and advice at savetheworld-­‐careers.tumblr.com or follow her on twi]er @stwcareers
  • 3. HOW CAN I STAND OUT? Ø Recruiters see hundreds of candidates for each posiKon they post online. Ø Your resume and cover le]er should tell a clear, persuasive story about why you are the best candidate.
  • 4. Analyze the job descripKon ObjecKves Review the mission statement Map out your story Resume Tips Review, edit and repeat Cover le]er Kps
  • 5. MAP OUT YOUR STORY Experience Specific skills CapabiliCes Career path Your Career Ideal Candidate
  • 7. ANALYZE THE JOB DESCRIPTION Job DescripCon Mission/Overview DuKes QualificaKons
  • 8. ANALYZE THE JOB DESCRIPTION Job DescripCon AcKon verbs/DuKes • What would you actually DO at this job? What are the tasks involved? ParKcular skills/knowledge • Do you need any specific hard skills? Language fluency? Computer socware? CapabiliKes • What do they expect you to be capable of learning? What soc skills can you infer that they want?
  • 9. REVIEW THE ORGANIZATION’S MISSION STATEMENT Mission Statement Mission and vision Current projects PrioriKes and needs
  • 10. MAP OUT YOUR STORY Experience Can you do the duKes required? Skills Do you have key language, computer socware, or technical skills? CapabiliCes Is this person capable of learning the job? Career path Why do you want this job and why should I want you? Your Career Ideal Candidate Map Out Your Story
  • 12. USE ACTION VERBS Good Responsible People person Experienced EffecKve Be]er Supervised product distribuKon Handled high-­‐level clients and managed donor relaKonships Generated weekly reports using quanKtaKve analysis Examined areas of weakness and proposed soluKons Resume Tips
  • 13. USE NUMBERS Good I recruited volunteers I assisted in fundraising events I managed a team I conducted an impact assessment Be]er Recruited over 150 volunteers across five locaKons Executed two major fundraising events which raised over $200,000 collecKvely Managed a staff of four people and two part-­‐ Kme assistants Measured program impact across 23 counKes in the state over a period of 9 months Resume Tips
  • 14. HIGHLIGHT AREAS YOU WANT TO DRAW ATTENTION TO Resume Tips Worked in the field previously but not currently working there? Ø Make that previous posiKon on your resume longer and add addiKonal details that staff will appreciate. Want to highlight a course you took on the subject? Ø Make a subsecKon of educaKon called “Relevant Coursework” or “Previous Research” if your wrote a project on the subject. Does the job require internaConal work or language fluency? Ø Add a secKon on “InternaKonal Experience” or “Language Skills” that describes the Kme you spent abroad or language experience.
  • 15. Resume Tips KEEP IT CLEAN FormaWng maXers! Ø Make sure everything is in line including dates, sub headers, and Ktles. Ø Be consistent. If you bold a company name, bold every company name. If you use italics on a job descripKon, use italics for every descripKon. Ø The visual appeal of your resume keeps you looking professional.
  • 17. Cover LeXer MAKE AN OUTLINE Tips I. IntroducKon a. Summary sentence “I have the experience, skills and passion necessary to be an ideal candidate for this posiKon.” II. SupporKng paragraph one a. Experience b. Hard skills III. SupporKng paragraph two a. CapabiliKes b. Passion IV. Conclusion
  • 18. Cover LeXer GIVE CONCRETE EXAMPLES Tips People skills “I developed strong interpersonal skills and the ability to work with teams of different backgrounds while serving as a Peace Corps member in Maldova.” MulK-­‐tasking “While at COMPANY NAME, I juggled administraKve and planning tasks on and learned how to prioriKze the items that were needed immediately.” Problem-­‐solving “During my summer internship at the Department of EducaKon, I measured the impact of free lunches on low-­‐income children and proposed ways to make the program more effecKve.”
  • 19. WHY DO I NEED YOU? Skills • Needs • Technical Experience • Prior work • Familiarity with industry Passion • Why do you want this? Cover LeXer Tips Skills Experience Passion
  • 20. DRAW YOUR PATH Experience Can you do the duKes required? Skills Do you have key language, computer socware, or technical skills? CapabiliCes Is this person capable of learning the job? Career path Why do you want this job and why should I want you? Your Career Ideal Candidate Cover leXer Cps
  • 21. TIE Cover LeXer YOUR STORY TO MISSION Tips My mission = your mission
  • 22. Cover LeXer AVOID Tips GrammaKcal errors Run-­‐on sentences Gimmicks Veering off topic ✗ ✗ ✗ ✗
  • 23. Cover LeXer A GOOD STORY Tips • Clear • Persuasive • Relevant • Concise
  • 24. Analyze the job descripKon ObjecKves Review the mission statement Map out your story Resume Tips Review, edit and repeat Cover le]er Kps
  • 25. MAP OUT YOUR STORY Experience Can you do the duKes required? Skills Do you have key language, computer socware, or technical skills? CapabiliCes Is this person capable of learning the job? Career path Why do you want this job and why should I want you? Your Career Ideal Candidate Map Out Your Story
  • 26. KEEP IN TOUCH Ø Job openings Ø Resume and cover le]er consulKng Ø More advice online Ashley Putnam Fellowship Director The Work First FoundaKon savetheworldcareers@gmail.com @stwcareers @AshleyAPutnam
  • 27. This is a real job ad. The resume and cover letter that follow were written for this job. Corporate Representative America Works of New York is a social service agency with location through the country. Working with ‘hard-­‐to-­‐serve’ clients we have successfully matched candidates with ideal positions since 1984. Job Description: The Corporate Representative is responsible for assisting in the development and implementation of participant programs, including coordination of routine functions for skills training and evaluation services. This includes administering and scoring tests, job coaching, documentation and report writing. The Corporate Representative reports to the Director of Operations. Duties include, but are not limited to: • Actively participate in the development and implementation of evaluation and work adjustment program plans, including administration of curriculum and scoring of testing. • Complete all necessary documentation and paperwork and assist in report writing, including timely feedback to Pre-­‐Employment Specialists, Corp Representatives and Employers. • Assist in the development and implementation of appropriate modifications. • Provide vocational and skills training to participants. • Establish and maintain a good working relationship between Vendors and referral sources, employers and community training sites, providing appropriate feedback and recommendations to participants and referral sources. • Serve as a significant role model for effective and appropriate work behaviors, procedures and practices. Act as a liaison and advocate for participants. • Conduct job analysis, task analysis, and time studies as needed. Requirements: • Degree in Human Services or related fields such as Psychology, Sociology, Education required. Master's degree in these disciplines preferred. • Require a minimum of two years direct service experience working with people with conducting employment and training programs. • Ability to relate to participants, referral sources, and employers in a manner that is respectful and professional. • Must have good problem solving skills and a creative approach to training. • Travel may be required within the 5 Boroughs. • Knowledge of Salesforce, Efforts to Outcomes (ETO) and NYCWAY systems. • Bilingual (Spanish, Mandarin, Russian) a plus.
  • 28. Justin A. Jones * This is an example of a resume and cover letter that are tailored to the previous job description. Education NEW YORK UNIVERSITY, Robert F. Wagner Graduate School of Public Service New York, NY Master of Public Administration, May 2012 Specialization: International Public Policy and Non-Profit Management Coursework: Managing Public Service Organizations, Program Analysis & Evaluation, Financial Management, Policy Formation BOSTON UNIVERSITY, College of Communication Boston, MA Bachelor of Arts, Communications and Sociology, May 2003 (Summa Cum Laude) Experience 9/2011–6/2012 NEW YORK UNIVERSITY, Robert F. Wagner Graduate School of Public Service President of the Student Government and Council New York, NY Advocated on behalf of approximately 960 students and 23 student groups as their primary representative to the faculty and administration Managed a staff overseeing all aspects of student engagement and the $18,000 budget allocation Supervised the planning / execution of several large-scale events, with upwards of 300 participants Developed a Volunteer Corps focused on community service, via clothing and book drives, volunteerism at a local homeless shelter, and activism/awareness campaigns for Earth Day 2012 Spearheaded the Wagner Climate Coalition--twelve different student groups examining climate change through various prisms--sponsoring over a dozen events with upwards of 150 participants Led a graduate-student inclusive philanthropy campaign, garnering a 73% response rate from the graduating class—the highest in the school’s history 8/2011–12/2011 Teaching Colleague to Charles Brecher, Professor of Public and Health Administration Handpicked to assist in all aspects of instruction in a core course on public policy analysis: lesson planning / presentation, classroom management, online course content, and student evaluation 6/2011–8/2011 Research Assistant to Paul Light, Professor of Public Service and Management Worked on a project designed to assist the Khalifa Fund for Enterprise Development in Abu Dhabi, a $135,000~ initiative promoting social and sustainable entrepreneurship in Arab-majority countries Researched methodologies for measuring social-return-on-investments (SROI), integrating them into a framework for assessing effectiveness of specific SROI measures UNITED STATES MARINE CORPS 9/2007–12/2009 Capabilities Project Manager, Combat Development Command Quantico, VA Regularly advised top-level decision makers on communication capabilities and future needs Led research and development teams in authoring several high-level documents under deadline 6/2007–9/2007 Executive Officer, Service Company, 7th Communication Battalion Okinawa, Japan Selected as Chief of Staff over peers and higher ranking officers, planning and supervising the training and logistics for approximately 200 Marines while managing over $100 million in equipment 5/2006–6/2007 Action Officer, Multi-National Force Iraq Communication Information Systems Iraq Implemented a $600,000 project to provide the Government of Iraq’s national operations with state-of-the-art audio, visual and communications capabilities Handpicked to lead a six-member team installing systems to improve convoy communications and reduce emergency medevac response time throughout the country, achieving mission success without casualties or loss of equipment Successfully planned and conducted more than 15 major communications projects, which included supervising the installation of the video-teleconferencing apparatus for the Saddam Hussein trial 11/2005–4/2006 Marine Liaison, American Embassy Manila, Philippines Coordinated communications and threat-assessments with the embassy’s Political-Military section during a state emergency, and assisted with relief efforts during the Southern Leyte natural disaster 12/2004–11/2005 05/2003–12/2009 Platoon Commander, 7th Communication Battalion Japan/South Korea/Thailand/Australia Led a 40-Marine team that provided voice, video, and data communications support for upwards of three-dozen disparate units and 4,000 end-users in multiple exercises throughout Southeast Asia On short-notice reassignment, supervised personnel logistics, facilitated ground support operations, and assisted with threat-assessments for approximately 12,600 personnel during a large-scale disaster relief mission (Operation Unified Assistance for the Indian Ocean Tsunami) Numerous awards include: The Joint Service Commendation Medal, the Operation Iraqi Freedom Medal, the Humanitarian Assistance Medal (twice), and the Korean National Defense Medal Skills STATA, SPSS, Microsoft Office Suite, Google Earth, SharePoint. Level II (Secret) Security Clearance
  • 29. Justin A. Jones 23 Oct 2012 America Works of New York, Inc. 228 East 45th Street, 16th Floor New York, NY 10017 Dear Sir/Madam: I am writing in response to the Corporate Representative job-posting for America Works, a position brought to my attention by Leah Vinton, a former classmate at NYU’s Robert F. Wagner Graduate School of Public Service. As a Master of Public Administration graduate with extensive experience in project management, program evaluation, strategic and interpersonal communications, and organizational teambuilding and leadership, I am ideally qualified to advance your organization’s important work. And as a highly skilled yet unemployed veteran myself, I am uniquely suited to empathize and work with your target clientele. In this prolonged economic recession, America Works is performing (and excelling) in the critically important mission to put some of our country’s most vulnerable populations back to work. Finding private-sector jobs for a steadily growing segment of the American populace is undoubtedly fraught with challenge. I am no stranger to working proactively and effectively in fast-paced and high-pressure work-environments. As a former Marine officer with multiple deployments in combat and disaster-relief operations in Asia and the Middle East, I planned and managed over two dozen operations to ensure mission success under deadline, served as the Chief of Staff for approximately 200 Marines, and coordinated efforts with a broad spectrum of stakeholders. Often tasked as the spokesperson for higher-ranking officers, I am well acquainted with conference planning and oral presentation—communicating to, coordinating with, and conveying updates for high-profile individuals—whether in written correspondence or public speaking. The frenetic and often chaotic exercises and deployments I operated in taught me to cultivate a meticulous attention to detail, and my frequent leadership roles provided ample opportunity to mentor promising Marines under my charge. As the President of my graduate school’s student association, I strengthened these skills, working with 23 other student groups to identify advocacy goals, discover shared opportunities, resolve conflicts, and oversee various student programs’ implementation. Likewise, I enrolled in classes that gave me new strengths in program analysis—from inceptions to outcomes—financial management, and data based tracking and evaluation. America Works is spearheading a promising model of personalized service and public-private collaboration—a model that other social enterprises would do well to emulate. With my strong managerial experience, proven mentoring and interpersonal skills, communications aptitude, and academic distinction, I would be an invaluable asset to your team. I have enclosed my resume for your review, and I welcome the opportunity to further discuss my background and relevant qualifications in person. Sincerely, Justin Jones
  • 30. This resume emphasizes international experience by including an “international experience” section and including more information about her work at Mercado Global. A S H L E Y P U T N A M 1 4 2 5 P S TREET NW | WASHINGTON, DC | 2 0 0 0 5 WORK EXPERIENCE The U.S. Department of Housing and Urban Development June –August 2014 Research Utilization | Washington, D.C. § published research articles regarding housing and community development for the department’s online publication: The Edge Magazine The Work First Foundation Jan 2013 – June 2014 Fellowship Director | New York, NY § managed public policy fellowship program which focuses on issues of urban poverty and public policy through direct service and research; recruited and supervised eight fellows across five locations § oversaw eight research projects relevant to the mission of the foundation; responsible for proposal, survey tools, quantitative or qualitative method of study, data analysis, and presentation of findings Mercado Global Aug 2011 - Dec 2012 Community Engagement Manager | Panajachel, Solola, Guatemala § oversaw relationships with private investors to provide income, business development and market access to indigenous women in rural areas of Guatemala § supervised annual social impact survey; assessed artisan income, financial literacy, food security, health care access and overall success of organization goals § connected with retail partners and development organizations to promote Mercado’s model of building rural women entrepreneurs and leveraging the fashion industry to have a sustainable impact § partnered with Dining for Women, Echoing Green, the Guatemalan Department of Economic Development., and the Clinton Global Imitative; procured a $70,000 grant for HIV/AIDS training § recruited and directed summer internship program; managed relationships with partner institutions to seek summer interns; oversaw volunteer experience for 8 week program in Guatemala Berlitz Language School Oct 2007 - Sept 2008 Instructional Supervisor | Santa Barbara, CA § hired and trained teachers for Berlitz Kids, Immerse and Converse, and semi-private instruction § managed over 30 instructors and 50 language programs, including Spanish, Portugese and Indonesian; coordinated classes and schedules, including all after-school programs INTERNATIONAL EXPERIENCE Buenos Aires, Argentina January 2014 § studied the intersection of social work and public policy in the context of Buenos Aires Istanbul, Turkey July 2011 § attended the International Association of Conflict Management annual conference Valledupar, Colombia May 2010 § participated in exchange program at la Fundación Universitaria del Área Andina Seville, Spain Aug 2006-July 2007 § conducted ethnographic research on North African migrant laborers and urban space for migrants Dhrangandra, Gujarat, India July-August 2004 § conducted field study on the separation of gender in Swaminarayan temples in northern Gujarati villages EDUCATION Robert F. Wagner Graduate School of Public Service | New York, NY Sept 2013- May 2015 Master’s in Public Administration: International Non-Profit Management Barnard College of Columbia University | New York, NY Aug 2002 - May 2006 B.A. Anthropology and Psychology, Magna Cum Laude SKILLS Technical: Microsoft Office; Adobe Photoshop; Donor Perfect; Raiser’s Edge; Salesforce; Constant Contact Language: Read, write and speak fluent Spanish
  • 31. This resume emphasizes education and research experience by including a “research” section and placing education credentials at the top. A S H L E Y P U T N A M 1 4 2 5 P S TREET NW | WASHINGTON, DC | 2 0 0 0 5 EDUCATION Robert F. Wagner Graduate School of Public Service | New York, NY Sept 2013- May 2015 Master’s in Public Administration: International Non-Profit Management Barnard College of Columbia University | New York, NY Aug 2002 - May 2006 B.A. Anthropology and Psychology, Magna Cum Laude RESEARCH From Political Commitments to Collective Action: Strategy recommendations to improve migrant worker rights in Qatar surrounding the 2022 World Cup. (May 2014) Budget and amendments to the Supplementary Nutritional Assistance Program (SNAP): Memorandum to the U.S. House and Senate Agricultural Committee. (November 2013) WORK EXPERIENCE The U.S. Department of Housing and Urban Development June –August 2014 Research Utilization | Washington, D.C. § Analyzed research regarding housing and community development for HUD User’s biweekly publication: The Edge Magazine Online § Translated policy initiatives for various stakeholders in housing provision and community building; covered topics including Moving to Opportunities, Promise Zones, measurements of teacher evaluation, bulk purchasing for solar energy, and other areas of urban policy research The Work First Foundation Jan 2013 – June 2014 Fellowship Director | New York, NY § managed public policy fellowship program which focuses on issues of urban poverty and public policy through direct service and research § oversaw eight research projects relevant to the mission of the foundation; responsible for proposal, survey tools, quantitative or qualitative method of study, data analysis, and presentation of findings § coordinated time sheets, pay roll, paid leave, and weekly responsibilities for eight fellows across five offices. Established professional development goals and provided feedback. § researched issues including housing programs for individuals leaving the shelter system, employment trends for ex-offenders and employment-focused literacy for adults without a high school equivalency. Mercado Global Aug 2011 - Dec 2012 Community Engagement Manager | Panajachel, Solola, Guatemala § supervised annual social impact survey; assessed artisan income, financial literacy, food security, health care access and overall success of organization goals § oversaw marketing of impact study; researched policies regarding women and social entrepreneurship in the developing world; present findings in proposal for United Nations and Clinton Global Initiative America Works, Inc. May 2009 - July 2011 Corporate Representative | New York, NY § coordinated with city agencies, such as New York City Housing Authority and Department of Sanitation, to help individuals who were living below the poverty level become self-sufficient through employment § built and managed a program of over 900 public housing residents through partnerships with Resident Employment Services and outreach conducted in Brooklyn, Bronx, and Manhattan housing sites § guided clients in resume writing, interview etiquette, and job search; developed individualized employability plans; provided referrals for emergency housing, interview attire, childcare, and legal counsel § met with executive-level staff from housing authority and the Human Resources Administration to provide quarterly updates on NYCHA program; proposed improvements for outreach and increased participation SKILLS Technical: Microsoft Office; Adobe Photoshop; Donor Perfect; Raiser’s Edge; Salesforce; Constant Contact Language: Read, write and speak fluent Spanish
  • 32. This is an example of a poorly formatted resume. James Smith 12 Main Street · New York, NY · (212) 555-555 · jamessmith@aol.com EDUCATION New York State University, New York NY Bachelor of Arts: May 2012 Major: English, Minor: Math Computer Proficiencies: Microsoft Office Suite, Micro Case, SPSS Strengths: Organized and able to work independently or as a team player Reliable, hard working, adaptable Experience working in both hands-on and office environments. EXPERIENCE Organizer, DOWNTOWN DISTRIBUTION, Brooklyn, NY 7/2014-Present * Organize work load on a daily basis to enable timely completion of assigned tasks * Ensure that invoices and paperwork are complete and accurate * Installment and setup of promotional materials * Delivery of products Hostess, ANGELA’s DINER, New Haven, CT 8/2012-1/2014 Intern, INTERNATIONAL INSTITUTE OF DC, WASHINGTON, DC Summer 2013 * Worked directly with clients to assist them in finding employment and housing * Created informational packets to familiarize clients with American society and culture * Involved in designing a billboard to advertise the Institutes services * Developed a cultural sensitivity training program for employees * Assisted case workers with relaying information to clients regarding legal proceedings Intern, Smith Manufacturing Firm, Westchester, NY Sept 2010- Jan 2012 * Worked directly with operations management * Collected productivity data on almost thirty employees * Assisted in projects to improve the safety and efficiency of production cells by creating floor layouts and collecting suggestions from employees. * Assisted in resolving a discrepancies between specifications and procedures Assistant Operator, WESTFORD CORPORATION, Westford, CT 5/2004-8/2004 * Responsible for people operations, including initial setup following customer specifications * Provided quality control to ensure consistency of product * Mastered operations of multiple areas required different techniques for successful operations SKILLS Great at working with people, team player, good with hands SPSS programming software, Mail Chimp, Social Media
  • 33. This is an example of a cover letter written by someone trying to break into a field where they have little experience. August 13, 2014 Dear Sir or Madam: I have over seven years of experience drafting and negotiating contracts in entertainment, licensing and luxury brands. However, I have not been practicing law for three years, as your advertisement on entertainmentcareers.net specified. I understand that I am not adhering to the letter of your request, but I urge you not to stop reading. I am extremely passionate about entertainment law; I have served as a paralegal with an entertainment law firm, worked in film production, been a personal assistant to a film producer, worked in product placement, and hold a B.F.A in Screenwriting. My work experience in entertainment was my impetus to attend law school; a position with an entertainment law firm has been my goal ever since. Moreover, I am a contracts nerd; after working with the entertainment law firm as a paralegal, I served as the Senior Contracts Coordinator for a global brand licensing agency. I have since worked with intellectual property contracts, employment contracts, settlement agreements, and non-disclosure agreements, among others. I also served as a Teaching Assistant for the first year Contracts class during my third year of law school. I can furnish multiple references attesting to my drafting skills and borderline obsession with contract preparation and review. Aside from my passion and my experience, I can offer other skills that cannot be taught. I have worked in entertainment for several years and have a thorough understanding of the sensitivity and tact required to successfully interact with clients in this industry. Currently, I am working with a boutique immigration firm, handling visa and greencard matters for entertainment clients. Each interaction requires a delicate balance of managing expectations, appropriate firm representation, and sound legal counsel. I am entrusted with daily contact with our clients and handle communication with grace and professionalism. Professional traits aside, I am a well-rounded individual with a sense of humor, rare attributes to be found in the legal industry. I will also work three times as hard as any third year attorney who may apply for this position. I would love to be part of your team. Attached, please find my resume detailing my work experience. Thank you for your time and consideration. Sincerely, Jen Mecum