The CCMetrics Call Management Suite is a perfect blend of a web based analytics engine with a flexible and highly reliable class 5 switch. At its core, CCMetrics is optimized to offer a first class Inbound and Outbound customer interaction experience to customers and customer service representatives (CSR).

1. Confidential Customized for Lorem Ipsum LLC Version 1.0
CCMetrics Scalable,
Feature-rich Voice Solution.
Product Datasheet.

2. Confidential Customized for Lorem Ipsum LLC Version 1.0
Table Of Content
Overview
Problems to solve
Project objective
Market trends
Trend analysis
Target audience
Proposed solution
Process
Deliverables
Vision
Team

3. Overview
The CCMetrics Call Management Suite is a perfect blend of a web based analytics engine with a flexible and
highly reliable class 5 switch. At its core, CCMetrics is optimized to offer a first class Inbound and Outbound
customer interaction experience to customers and customer service representatives (CSR). Using an interactive
dashboard, managers and supervisors are able to maintain end to end visibility across all their communication
channels and customer touch points.

4. Problems to solve
1
Play back greetings or instructions and
capture your customers’ responses as
Dual Tone Multi Frequency (DTMF)
signals.
2
At the heart of the CCMetrics is the
intelligent call queueing system. Requests
that cannot be handled as IVR self service
are routed to the automatic call distribution
(ACD) system.
3
CCMetrics’s Skills-based Routing allows
you to route individual calls to CSRs that
are most suitable to handle those calls, as
opposed to simply choosing the next...
4
Wouldn’t it be nice for your agents to be
able to identify your caller as soon their
calls are routed to them? CCMetrics caller
Pop, automatically displays basic
information about

5. Thank you.