Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The System of Profound Knowledge

Video and slides synchronized, mp3 and slide download available at URL https://bit.ly/2xmtthO.

Ben Rockwood talks about Dr. Deming’s four simple ideas known as the System of Profound Knowledge, a modern system that sets forth a pattern of thinking that the society is still trying to fully implement. He urges people not to try to imitate LEAN Practices and instead learn from the underlying ideas themselves to improve the way they learn, lead, and operate. Filmed at qconsf.com.

Ben Rockwood is VP, Production Engineering at Packet. At Packet he's driving the development of the Bare Metal Cloud with an emphasis on Edge deployments to put computing power in more places than it's ever been before to meet the needs of the next wave of applications.

  • Be the first to comment

  • Be the first to like this

The System of Profound Knowledge

  1. 1. DEMING’S SYSTEM OF PROFOUND KNOWLEDGE BEN ROCKWOOD VP, SITE ENGINEERING PACKET
  2. 2. InfoQ.com: News & Community Site • Over 1,000,000 software developers, architects and CTOs read the site world- wide every month • 250,000 senior developers subscribe to our weekly newsletter • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • 2 dedicated podcast channels: The InfoQ Podcast, with a focus on Architecture and The Engineering Culture Podcast, with a focus on building • 96 deep dives on innovative topics packed as downloadable emags and minibooks • Over 40 new content items per week Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ system-profound-knowledge/
  3. 3. Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide Presented at QCon San Francisco www.qconsf.com
  4. 4. ONCE UPON A TIME
  5. 5. INTERPRETING THE PAST
  6. 6. PRAGMATISM CHARLES SANDERS PEIRCE, WILLIAM JAMES, JOHN DEWEY
  7. 7. PRAGMATISM: THEORY OF KNOWLEDGE ▸ Good ▸ Separation of the philosophical from the practical ▸ Breaking down of the Platonic forms of the ideal ▸ Bad ▸ People value ideological beliefs ▸ Tends towards a dehumanizing Utilitarianism
  8. 8. SCIENTIFIC MANAGEMENT IS BORN 1911
  9. 9. TAYLORISM: MEASURE THINGS ▸ Good: ▸ Increased productivity ▸ Increase earnings ▸ Reduction of injuries ▸ Bad: ▸ Prescriptive ▸ Denies personal agency ▸ Dehumanizing
  10. 10. STATISTICAL PROCESS CONTROL WALTER SHEWHART
  11. 11. STATISTICAL PROCESS CONTROL: MANAGE VARIATION ▸ Good: ▸ Data driven decisions ▸ Increased consistency by controlling variation ▸ Increase quality and reliability ▸ Bad: ▸ Business by the numbers ▸ Further challenges personal agency ▸ SPC without context can lead to incorrect conclusions
  12. 12. MODERN TIMES (1936)
  13. 13. PSYCHOLOGY JUNG, MASLOW, ET AL.
  14. 14. DEMING GOES TO JAPAN W. EDWARDS DEMING
  15. 15. TOYOTA PRODUCTION SYSTEM TAIICHI OHO
  16. 16. 1973 OIL CRISIS OIL PRICE INCREASES BY 400%
  17. 17. AMERICA LOOKS TO JAPAN FOR ANSWERS W. EDWARDS DEMING
  18. 18. 14 POINTS OF MANAGEMENT ▸ Create constancy of purpose for improving products and services. ▸ Adopt the new philosophy. ▸ Cease dependence on inspection to achieve quality. ▸ End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier. ▸ Improve constantly and forever every process for planning, production and service. ▸ Institute training on the job. ▸ Adopt and institute leadership.
  19. 19. 14 POINTS OF MANAGEMENT ▸ Drive out fear. ▸ Break down barriers between staff areas. ▸ Eliminate slogans, exhortations and targets for the workforce. ▸ Eliminate numerical quotas for the workforce and numerical goals for management. ▸ Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system. ▸ Institute a vigorous program of education and self-improvement for everyone. ▸ Put everybody in the company to work accomplishing the transformation.
  20. 20. LEAN IS BORN WOMACK, ET AL. 1991
  21. 21. NECESSITY IS THE MOTHER OF INVENTION
  22. 22. LEAN MISSES THE POINT
  23. 23. ADAPT, DON’T JUST ADOPT STOP CARGO CULTING
  24. 24. THE ANSWERS ARE WITHIN YOUR ORGANIZATION RIGHT NOW
  25. 25. THE SYSTEM OF PROFOUND KNOWLEDGE ▸ Appreciation of a System ▸ Knowledge of Variation ▸ Theory of Knowledge ▸ Psychology
  26. 26. APPLY THE LENS SYSTEMS KNOWLEDGEVARIATION PSYCHOLOGY
  27. 27. QUESTIONS APPRECIATION OF A SYSTEM ▸ What does X interact with? ▸ Are there feedback relationships between them? ▸ Can a failure in X impact Y? ▸ What stakeholders are involved? ▸ What constraints exist?
  28. 28. QUESTIONS KNOWLEDGE ▸ Why do we believe X is so? ▸ What is it we actually are doing and what do we really want? (Current and Future State) ▸ What has caused it to be this way? ▸ How can we experiment with solutions and alternatives? ▸ How will we know we have accomplished our goal? ▸ What will we do with this new knowledge?
  29. 29. QUESTIONS VARIATION ▸ What does “normal” look like? ▸ How much variance is acceptable? ▸ What should be done in the event of special cause variation? ▸ How do we avoid over-reacting to normal oscillation?
  30. 30. QUESTIONS PSYCHOLOGY ▸ Does this empower humans? ▸ How do humans feel about this? ▸ How can humans use intuition to adapt the process to fit changing situations? ▸ Is there broad consensus? ▸ We we have a shared vision?
  31. 31. INVOLVE EVERYONE
  32. 32. APPLY THE LENS SYSTEMS KNOWLEDGEVARIATION PSYCHOLOGY
  33. 33. 14 POINTS OF MANAGEMENT ▸ Create constancy of purpose for improving products and services. ▸ Adopt the new philosophy. ▸ Cease dependence on inspection to achieve quality. ▸ End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier. ▸ Improve constantly and forever every process for planning, production and service. ▸ Institute training on the job. ▸ Adopt and institute leadership.
  34. 34. 14 POINTS OF MANAGEMENT ▸ Drive out fear. ▸ Break down barriers between staff areas. ▸ Eliminate slogans, exhortations and targets for the workforce. ▸ Eliminate numerical quotas for the workforce and numerical goals for management. ▸ Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system. ▸ Institute a vigorous program of education and self-improvement for everyone. ▸ Put everybody in the company to work accomplishing the transformation.
  35. 35. THANK YOU. SYSTEMS KNOWLEDGEVARIATION PSYCHOLOGY BEN ROCKWOOD VP, SITE ENGINEERING PACKET
  36. 36. Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ system-profound-knowledge/

×