Functional processes in today’s enterprises are highly complex and more interconnected than ever, with multiple global units at the helm of different processes. Now more than ever, organizations need a global, end-to-end approach for process transformation – with best practices that catalyze the change

1. THE STRATEGY COLLECTION
8 best practices for a global process
transformation
@Infosys_bpo #BPOstrategy

2. THE STRATEGY COLLECTION
Functional processes in today’s enterprises are highly complex
and more interconnected than ever, with multiple global units at
the helm of different processes. Now more than ever,
organizations need a global, end-to-end approach for process
transformation – with best practices that catalyze the change.
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy

3. THE STRATEGY COLLECTION
1
GPOs will drive
policy measures for
group-on-group
consolidation, while
serving as a single
point of contact
(SPOC) for internal
business unit heads
2
To make any change
in the end-to-end
process, budget
holders (CXOs) of
different functions
like finance and
procurement should
work closely with
each other and
the GPOs
CREATE GLOBAL
PROCESS
OWNERS (GPOs)
BREAK DOWN
FUNCTIONAL SILOS
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy

4. 3
Enterprises must see
how processes
impact the
organization’s
entirety rather than
by functions, using
broad metrics such as
supply chain costs,
efficiency,
and service levels –
rather than
functional metrics
4
Enterprises need a
framework to
measure functional
performance, and
benchmark against
the global best for
that particular
function as well as
industry peers
THE STRATEGY COLLECTION
END-TO-END
PERFORMANCE
MANAGEMENT
BENCHMARKWITH
THE GLOBAL
BEST IN CLASS
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy

5. THE STRATEGY COLLECTION
5
Technology-led
solutions that
capture
enterprise-wise
business processes
can eliminate
bottlenecks and
improve efficiency
during and after
transformation
6
A single view of all
components in a
process
transformation can
act as a powerful
motivator for all
functions to strive
toward common
organizational goals
REAL-TIME
PERFORMANCE
DASHBOARDS
AUTOMATE
PROCESSES
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy

6. THE STRATEGY COLLECTION
7
The new actions for
process stakeholders
across regions and
functions should be
demonstrated in a
packaged,
process-driven
manner
8
Stakeholders
affected by the
change must agree
with and understand
the need for change,
and also have a
chance to decide
how the change will
be managed
ENGAGE
THE RIGHT PEOPLE
MAKE CHANGE
MANAGEMENT
REPEATABLE
1 2 3 n
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy

7. THE STRATEGY COLLECTION
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy
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