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1. What is ISO?What is ISO?
ISO (International Organization for Standardization)
is the world’s largest developer of voluntary
International Standards. These standards give
state-of-the-art specifications for products,
services and good practice, helping to make
industry more efficient and effective. Developed
through global consensus, they help to break
down barriers to international trade.
countries are
technical bodies are responsible
for standards development
people work full time for ISO’s
Central Secretariat in Geneva, Switzerland
178 ISO members
WHY DO ORGANIZATIONS GET CERTIFIED?
WHAT ARE SOME OF THE FINANCIAL BENEFITS?
there are nearly
individual ISO standards
P R E S E N T E D B Y
ISO 9001
What’s ISO 9001?What’s ISO 9001?
ISO 9001 standards address various aspects of
quality management. The standards provide guidance
and tools for companies and organizations who want
to ensure their products and services consistently
meet customer requirements, and that quality is
consistently improved.
certificates issued across
178 countries and economies
By avoiding recalls, rework, scrap,
rejects, service calls, warranty
claims and more, companies
can save a ton of cash
CUSTOMER DEMANDS
If companies aren’t certified
it can result in loss of business
with certain customers
!?!
BRAND EQUITY
ISO 9001 significantly reduces
the likelihood of costly
product recalls and associated
brand damage
SAVING MONEY
ISO 9001-certified organizations
are more competent and
paid 7% more on average
85% of certified organizations report benefits including
improved company perception, higher demand for
products and services, and increased market share
improved company
perception
higher demand for
products & services
increased market share
PAID MORE INCREASED BENEFITS
IMPROVED ROA BETTER SALES
Payroll for certified firms
grows over 13% more
than similar firms
PAYROLL GROWS
An independent study found that
certification leads to improved
financial performance measured by
return on assets (ROA)
Certified companies have
better sales growth than
non-certified companies
TOP 10 COUNTRIES WITH ISO 9001 CERTIFICATES
issued in 2009
Republic
of Korea
23,400
Italy
130,066
Japan
68,484
Spain
59,576
Russian
Federation
53,152
Germany
47,156
United
Kingdom
41,193
India
37,493
USA
28,935
China
257,076
ISO 9002 (QA in production) and ISO 9003
(QA in final inspection) used to exist but were
axed and rolled up into ISO 9001 in 2000
organizations in North America
85
ISO 9000 FAMILY
ISO 9001:2008
sets out the
requirements of a
quality management
system
ISO 19011:2011
sets out guidance on
internal and external
audits of quality
management systems
are ISO 9001 certified
42,000
ISO 9004:2009
focuses on how to
make a quality
management system
more efficient and
effective
ISO 9000:2005
covers the basic
concepts and
language
150
3,335
20,000
1.1 million
Section 1: Scope
Section 2: Normative Reference
Section 3: Terms and Definitions
Section 4: Quality Management System
Section 5: Management Responsibility
Section 6: Resource Management
Section 7: Product Realization
Section 8: Measurement, Analysis and Improvement
8 sections of ISO 9001
organizations in the United States
are ISO 9001 certified
29,000
7
13
FACTS AND FIGURES YOU SHOULD KNOW
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Learn more about QMS!
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SOURCES:
http://annualreport.iso.org/en
http://www.iso.org/iso/about.htm
http://www.isoqar.com/iso9001/qualintro.htm
http://en.wikipedia.org/wiki/ISO9001
http://www.facebook.com/isostandards
http://www.iso9001consultant.com.au/What-is-ISO-9001.html
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