NEC has developed technologies that can reduce or eliminate physical interaction when identifying individuals. Learn how our highly secure and scalable digital ID management services and platform, effortlessly enables streamlined consumer experiences as well as identity protection.

1. Lifestyles, habits and expectations radically changed as the world adapted
to pandemic protocols. Now anticipating post-pandemic life, a key question for
enterprises will be “which aspects of the new normal will endure?”
In accommodating such safe practices as social distancing and contactless
services, enterprises relied heavily on digital solutions. Now, consumers’
ever-growing dependence on digital interactions impels both streamlined systems
for convenience and safeguards against identity fraud and misuse. Technology will
again create the solution.
It is a classic cycle. Financial crises, natural disasters, and societal developments
drive innovation and transformation. COVID-19 spurred a shift from touch-based to
touchless interactions. An expectation of safer practices is likely to remain—especially
where these changes also shorten wait times and improve customer service.
The same technology that streamlines touchless service also provides the key to
protecting our identities in a digital world. Consumers need the assurance of knowing
their personal information is safe and secure without complicating their transactions,
whether onsite or online. This is the next normal in consumer protection and
customer experience.
CONTENTS
1
NEC I:Delight Consumer
Identity Services for
Enhanced Customer
Experience
1.2
NEC I:Delight Platform
1.2.2
Access Management
and Payment Services
1.2.3
Common Services
Benefits
1.2.4
Infrastructure
Services Benefits
1.2.1
Identity Management
Services
1.1
Advancing Digital
ID Technology
NEC I:DELIGHT
CONSUMER IDENTITY SERVICES FOR
ENHANCED CUSTOMER EXPERIENCE
1
MAKING TOUCHPOINTS TOUCHLESSTM

2. 2
ADVANCING DIGITAL ID
TECHNOLOGY
1.1
Through many years of work with governments and enterprise partners, NEC has
developed technologies that can reduce or eliminate physical interaction when
identifying individuals. Although we began our journey toward touchless technology
long before the pandemic, COVID-19 provided a new perspective on the importance of
our solutions, particularly in protecting essential workers. Maintaining service levels
while protecting workers and consumers often drove rapid implementation of NEC
biometric and artificial intelligence (AI) solutions for multiple purposes, including
consumer identity services that support the customer experience.
A popular theme park utilizes the technology on a large scale, using NEC NeoFace®
face recognition (FR) to validate touch-free priority line access. FR solutions in the
NEC I:Delight platform have since been proven to validate airline passengers wearing
face masks at numerous touch points along the curb-to-gate journey through airports.
Delta Airlines is expanding its FR option to passengers across the U.S., and Star Alliance
Airlines created a biometrics hub with NEC for its 26 member airlines. In every case, the
VIP treatment is optional for customers.
NEC’s award-winning biometric solutions, including face and iris recognition, coupled
with our cutting-edge technologies in behavior detection, object recognition,
video analytics, and artificial intelligence, provide the tools to ensure successful
implementation of touchless technologies.
BEHAVIOR
DETECTION
BODY
RECOGNITION
VIDEO
ANALYTICS
ARTIFICIAL
INTELLIGENCE

3. 3
NEC I:DELIGHT PLATFORM
1.2
NEC I:Delight, our highly secure and scalable digital ID management services and
platform, effortlessly enables streamlined consumer experiences as well as identity
protection. The technologies enable a unified, convenient and hygienic experience
across a variety of services and situations by registering and recognizing a unique
digital ID based on biometric authentication and AI technology. Customers can opt-in
and self-enroll in the NEC I:Delight platform using their mobile devices. They can also
minimize the need to touch surfaces at point of sale, check in and check out by choosing
to pay for products and services using only their face. Face recognition makes physical
interactions and touch-based transactions touchless, shared experiences safer, and
everyday interactions simpler and more satisfying.
Our cloud native platform uses a privacy-by-design approach and operates as an
opt-in service. Users receive a completely transparent view of the services and
associated benefits they sign up for. This transparency also extends to the opt-out
process, which is as seamless as the opt-in process. Intuitive and hassle-free, the NEC
I:Delight platform gives consumers complete control of their ID, and NEC does not sell
their data. Enterprises enabling Digital IDs learn directly from participating consumers
so they can engage users with the right message at the right time.
Ready to deploy with plug-and-play integration and tailored to meet your customers’
needs, NEC can scale our touchless technology for the greatest impact across diverse
tasks, settings, and purposes. Our platform streamlines both physical and digital
identities into an ecosystem to create a seamless, secure, and straightforward
customer experience.