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How we organise the digital workplace at IKEA

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Presented by Linda Tinnert, 22 May, at Intranätverk 2013.

Published in: Business
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How we organise the digital workplace at IKEA

  1. 1. 1   How we organise the Digital Workplace at IKEA
  2. 2. 2   We want to be appreciated and recommended as a great place to work. We want to be a company that constantly develops the business through people. IKEA - 2020
  3. 3. 3   The Digital Workplace ©InterIKEASystemsB.V.2012
  4. 4. 4   Growing IKEA through empowering co-workers who will connect effectively and increase speed, share knowledge, collaborate, and learn continuously to serve the customer better. Mission of the Digital Workplace
  5. 5. 5   COMMUNICATING  NETWORKING   PLANNING  AND   ORGANIZATION   MANAGE     DOCUMENTATION   ACCESSING    SOLUTIONS   ACCESSING   DOCUMENTATION   Our 6 people capabilities develops the digital workplace
  6. 6. 6   Gap between the As-is situation and the To-be 6   Accessing Solutions Planning & Organizing Communicating Accessing Documentation Manage Documentation Networking As-is situation Dec 2012 To-be situation (end of FY16) 543210 Standardized solutions implemented across IKEA IKEA solutions only available on site High usability ratings of integrated / unified and fully accessible solutions No culture of networking Company wide networking Proven business value creation through networking Peer-to-peer communication using traditional channels Rudimentary customization of communication using multiple channels Unified communication Ad hoc organizing Project management success measured Innovative organizing solutions Unstructured way(s) of publishing content Majority of workforce has adopted documentation routines Proven business value creation through effective knowledge management Relevant knowledge accessible to co-workersKnowledge not managed or easy accessible Superior knowledge management supporting direct business benefits As-is 2011
  7. 7. 7   ©InterIKEASystemsB.V.2012 COMMUNICATING  NETWORKING   PLANNING  AND   ORGANIZATION   MANAGE     DOCUMENTATION   ACCESSING    SOLUTIONS   ACCESSING   DOCUMENTATION   The business solutions that support the capabilities IKEA common client Telephony E-mailYammer IKEA Inside (intranet) ExtranetMS Office/Adobe Ipass Web meeting Video conferencingIM Room booking tool Project place Generic devicesWindows file shares Mobile synch
  8. 8. 8   Digital workplace focus areas (processes) Personal Efficiency Running business solutions •  E-mail •  Booking tool •  Office tools •  Desktop Ongoing/new initiatives •  Access to/from IKEA •  Smart printing Main focus 2013-2016 §  Co-worker efficiency- Mobile access and Internet /email access to all co-workers. New common devices Knowledge and Information Sharing Running business solutions •  Intranet IKEA Inside •  Collaboration (projectplace, Yammer, Inside workspace) •  Common translation tool Ongoing/new initiatives •  Extranet information platform (Supplier portal and icoworker) •  Single sign for collaboration and communication tools Main focus 2013-2016 §  Search Receive & Find – improved search experience and navigation across many sources Meet and Communicate Running business solutions •  Video meeting •  Web meeting •  Phone meeting •  Telephony •  Fax and messaging Ongoing/ new initiatives •  Instant messaging •  Unified communication •  Room booking through Outlook Main focus 2013- 2016 §  Unified communication - integration and better user experience of existing communication and meeting solutions
  9. 9. 9   Co#worker(efficiency( Unified(communica4on( Search,(receive(and(find( Other( Run   Grow   Transform Enhancements Total M€ FY14 FY15 FY16 Cornerstone Receiving  Efforts Gap – Criticality Investments(propor,ons(( in(Meur( Main%focus% Enhancements% Masterplan Digital Workplace Solution area FY14-FY16
  10. 10. 10   ü  Connected to the business strategies ü  Important to our co-workers ü  Mission ü  Defined capabilities ü  Business solutions (technology, working methods, value) ü  Line organisation and approach in place on how managing ü  Long term planning (LCM, enhancements, projects) Summary
  11. 11. 11   It’s about engaging empowering efficient co-workers

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