Communication Challenges in the manufacturing industry
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Communication Challenges in the manufacturing industry. Scriptura Engage helps organizations improve customer experience and engagement by providing software for multichannel customer communications.
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Communication Challenges in the manufacturing industry
- 1. Scriptura Engage in the Manufacturing Industry Copyright © 2015 Scriptura Engage
- 2. Copyright © 2015 Scriptura Engage Index About Manufacturing Why Scriptura? Requirements Issues Solution
- 3. Copyright © 2015 Scriptura Engage Discrete manufacturing Consumer products B2B Just-in-time production Continuous production Investment products B2B Bulk manufacturing Discrete manufacturing Investment products B2B Continuous production Consumer products B2B Bulk manufacturing
- 4. Review 2015 Copyright © 2015 Scriptura Engage • Inbound J.I.T. or stock • Plant continuous or discrete small quantities or bulk • Outbound made-to-order or stock • Sales BtB or BtC • Personnel lowly or highly qualified
- 5. Manufacturing – Departments - Documents Copyright © 2015 Scriptura Engage • Inbound warehouse • Internal distribution • Production • Packaging • Outbound logistics • Research & Development • Product Management • Marketing • Sales • Support • Human Resource • QA forms • Stock lists • Shipping lists • Labels • Documentation • Offers, orders and contracts • Invoices • Direct mails and campaigns • Response letters • Personnel administration
- 6. Copyright © 2015 Scriptura Engage Requirements in Manufacturing • Often data from SAP • Data is a mix of XML, RDI, OTF (SAPspool) and others • Document composition for print, PDF and email Simple stock lists Complex quotes and contracts • Adding supplements like documentation, manuals, etc. • Electronic forms for quality assurance processes • Business-critical printing for 1,000‘s of label printers (and more) • Re-print of documents, sometimes days after the job • Connection to archive
- 7. Typical for Manufacturing Copyright © 2015 Scriptura Engage • Very conservative industry segment – many applications and technologies are 20+ years old (or even worse...) • Very SAP-oriented • Slow pace for innovation Still much printing, email is seen as an innovation Paper forms instead of electronic ones • IT-oriented initiatives and decissions • Global approach (centralised, hub-and-spoke) • Strongy price-oriented
- 8. Islands of Solutions Copyright © 2015 Scriptura Engage MS Word SAP Output SAP SmartForms Lasersoft (o.a.o.o.t.) Integrated tool Zebra toolsAdobe Forms
- 9. Copyright © 2015 Scriptura Engage Solution Scheme SAP PP/MM/SD/CRM other standard applications custom-made applications Centralized Document Forms and Label Generation centralised print output email output distributed print output archive and DMS
- 10. Copyright © 2015 Scriptura Engage Looks quite simple, doesn‘t it?
- 11. Certified Input interfaces such as BC-RDI, BC-XSF, BC-XFP, BC-XI, BC-XOM, etc. „pull“ interfaces such as ABAP-method, FuBa, stored procedure Proprietary output formats: • OTF (SAPspool) • RDI (simple, full) • SmartForms Where are the twerks? Copyright © 2015 Scriptura Engage Archive interface (IXOS) Workflow integration GUI integration Writing data back into SAP and others Etc Etc Distributed Print: • manage printer farms • add new printers • automatically update printer firmware • automatically re-route print jobs • print external documents Data Input Data Output As well as ......
- 12. Solving the Input Issues Copyright © 2015 Scriptura Engage SAP PP/MM/SD/CRM SCRIPTURA OUTPUT BC-XXX Custom-made SAP PP/MM/SD/CRM SCRIPTURA OUTPUT BC-XOM 3rd Party BC-XOM Interface SAP PP/MM/SD/CRM SCRIPTURA OUTPUT ABAP Method „Pull“ Interface
- 13. Copyright © 2015 Scriptura Engage Solving the Output Issues SAP PP/MM/SD/CRM Scriptura Print Management Network printers, MFP‘s Label printers Automated firmware updates Automated re-routing Add new printers Synchronise printer definitions with SAP
- 14. Why Scriptura Engage Copyright © 2015 Scriptura Engage • Offers innovation digital communication (email, push-notifications, electronic forms, ... add graphics and charts Dynamic layout (e.g. tables, supplements, ...) • Offers the required standard output channels e.g. PCL, ZPL • XML data formats are becoming more common and accepted • Integration with existing or new print mgt tools • Deployable throughout the organisation +sales, +marketing, +HR (e.g. with LiveDocs)
- 15. Pricing Copyright © 2015 Scriptura Engage • Pricing is a sensitive issue in manufacturing • Cost reduction is the main driver • Price level lower than e.g. FSI • Focus on reduction of manpower in IT reduction of overhead costs of MS Word, SAPscript and other existing archaic tools innovation needs in (digital) communication production risk reduction simplification of processes, e.g. simultaneous document archiving
- 16. Copyright © 2015 Scriptura Engage What You Need To Do • Try to learn and understand the manufacturing industry – how they work, how they think (start with Wikipedia) • Understand what they use now to generate documents • Learn SAP parleance – know the words! • Keep discussions rather technical • Know our references in the industry – manufacturing is very sensitive on this
- 17. More info? Contact us: EU phone: +32 3 425 40 00 US phone: 011 32 3 425 40 00 email: info@scripturaengage.com Copyright © 2015 Scriptura Engage