Scriptura Engage is a customer communication management solution that enables designing and deploying intelligent electronic forms. The forms can be created using a graphical designer with no programming required. Data validation and business logic can be built into the forms. Completed forms can be integrated with other applications and trigger workflows. Electronic forms improve customer experience over paper forms by streamlining completion, validation, and processing.

1. Electronic Forms:
Grow customer experience with
intelligent electronic forms
Scriptura Engage is a customer communication management (CCM) solution that enables organizations to make
communications more effective and improve customer experience. Interacting with your customers through
the use of electronic forms is an indispensable part of your communication strategy. Scriptura Engage eForms
allows designing and deploying intelligent electronic forms that integrate perfectly with your applications.
Scriptura Engage | Solution brief | Electronic Forms Reach. Connect. Engage.
A lot of organizations provide forms
on their website that customers need
to download, fill-out, print and send
back on paper. This process results in a
lot of overhead for your customer and
your organization and has a negative
impact on customer satisfaction. Some
organizations already provide electronic
forms that can be completed online. But
these forms are typically programmed
and maintained by the IT department.
Scriptura Engage allows designing,
deploying, filling-out and managing
intelligent electronic forms.
This requires a lot of expensive resources.
And because the layout and underlying
business logic of these forms is mostly
static, these forms are not tailored to the
needs of your customer.
Added Value
No programming
Business users design a form template in
the intuitive WYSIWYG Scriptura Designer.
There is no programming involved. All
features that are available to design
output templates are also available to
design form templates: images, graphs,
lists, tables, text blocks, business rules,
multilingual, personalization and others.
On top of that, specific elements that
make up a fillable form like variable pull-
down menus, check boxes, date selection,
fields and radio buttons are provided.
Validation rules and whether some
information is required or is optional may
be specified to avoid keying invalid data
or missing data altogether.
Forms can be created and maintained in
just hours, not weeks.
Dynamic
The content of the electronic forms
can change based on the data that is
provided, for example only request the
name of a spouse if someone indicates
he/she is married. The business logic and
forms functionality is retained when the
form is updated. The electronic forms can
be made to appear and print exactly like
the paper versions of those forms and it is
possible to pre-populate fields with data
from other applications.
Xforms based
Scriptura Engage electronic forms are
based on XForms, a technology that is
best suited to handle form data at the
integration level. The forms can integrate
perfectly within an existing website or
mobile application through the use of
web services.
Filling the forms
To fill out and work with your forms, a
web browser or mobile application is
used. Forms can be completed online and
offline. Users are authenticated and forms
can be digitally signed before they are
submitted.
Multichannel
A submitted form can trigger different
multichannel communication flows, for
example sending a confirmation by text
message or pushing a notification to
the customer, displaying a document
in a browser in PDF format and sending
it to your organization in a format for
archiving, all at once.
More information?
Visit www.scripturaengage.com
or call 0032 3 425 40 00
Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved.
The electronic form is designed using
the graphical Scriptura Engage
Designer, so no programming is
involved. Reduce processing times by
automatically checking submitted
data and distribute to enterprise
systems, like CRM.

2. Scriptura Engage | Solution brief | Electronic Forms Reach. Connect. Engage.
More information?
Visit www.scripturaengage.com
or call 0032 3 425 40 00
Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved.
What’s in it for me?
• Capture correct and complete data the first time, every time and automatically
update enterprise systems
• Electronic forms are an integral part of your overall customer communication
strategy.
• Speed forms completion time by prefilling certain information from business
systems
• Ensure quick user adoption because forms look and feel like existing versions
• Create and maintain electronic forms easily
• Online and offline forms completion (each update is automatically saved)
• Digitally sign forms using industry-standard protocols
• Trigger intelligent workflow processes in existing business systems
Layered Structure
Data
Data
Business Logic
Presentation
End users
Legacy systems
Electronic Forms features and differentiators
With Scriptura Engage eForms, organizations can reduce development and maintenance costs, because forms no longer need to be
programmed. The forms can be designed and maintained by business users. Processing times are reduced by automatically checking
submitted data and distributing to enterprise systems. Scriptura Engage eForms enable a relevant customer experience that helps
your organization to save costs and distinguish itself from your competitors.