A brief discussion of Juran Trilogy.

1. DISCUSSANT: IRENE GUMIRAN
PHD EM STUDENT

3. JOSEPH M. JURAN
The Juran Trilogy:
Three basic processes that are essential for
managing to improve quality.
Quality
Planning
Quality
Planning
Quality
Improvement
Quality
Improvement
Quality
Control
Quality
Control

4. QUALITY PLANNING
The purpose of quality planning is to provide the
operating forces with the means of producing products
that can meet the customer’s needs.
Once planning is completed, the plan is turned over to
the operating forces.

5. QUALITY IMPROVEMENT
Develop a process which is able to produce the
product.
Optimize the process.

6. QUALITY CONTROL
Prove that the process can produce the product
under operating conditions with minimal inspection.
 Transfer the process to Operations.

7. JOSEPH M. JURAN
Juran states that managers must prioritize which
projects will be undertaken first.
The work that is done operationally at the lowest level
is performed by analysts who speak in the language of
thing.
The technical people must use the language of
management, that is, money.
Projects that are identified for possible adoption are
prioritized based on financial return.

8. JOSEPH M. JURAN
Figure 2.6 The Hierarchy of Languages
Management: The
Language of Money
Workers:
The Language of Things

9. THANK YOU 

10. THANK YOU 