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Lodge Guest Directory


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Lodge Guest Directory

  1. 1. The Lodge @ Fortius guestdirectory
  2. 2. The Lodge @ Fortius would like to welcomeyou Dear Guest, Welcome to The Lodge @ Fortius. This directory presents detailed information on the many services and amenities available at The Lodge @ Fortius as well as information about our area. Please take a moment to browse through it. The Lodge @ Fortius is one of the signature features of Fortius Sport & Health. It is the perfect accommodation for your sport and health event. The 111 bed venue offers short-term and mid-term accommodations for clients, teams and other groups, including visiting athletes, coaches and administrators participating in local tournaments, camps, workshops or conferences. We are pleased to have you as our guest and hope your stay is enjoyable and relaxing. Sincerely, The Lodge @ Fortius Team
  3. 3. The Lodge @ Fortius presents the tableofcontents Guest Information Connect & Communicate Eat & Drink • GameChangers Bistro • Starbucks Facility Information & Get Around • Floor Plan • Fortius Amenities • Training Centre • Fortius Institute Security and Emergency Information • After hour assistance • Emergency (Quick Reference) Our Retail Partners • FitFirst • SportMed • Pharmasave Out and About • Map of Burnaby • Transit Information • Burnaby Lake Sports Complex Keep in touch
  4. 4. The Lodge @ Fortius is happy to provide you with some guestinformation Hours of Operation Fortius Sport & Health is open to the public Monday through Friday from 6:00 am to 9:00 pm; Saturdays and Sundays from 7:00 am to 5:00 pm. Please note that the front doors are locked when the facility is closed. Lodge guests entering and exiting the Lodge outside of operating hours will be required to notify Security to ensure access. If the front doors are locked upon return to the facility, please use the buzzer located at the front entrance to alert staff and receive access, or please call the Security line; 604-292-2526. The Unique Air Flow Design The guest and meeting rooms in The Lodge @ Fortius are not air conditioned. The windows have been designed to encourage air flow through the room when both the lower and the upper windows are open. It helps the air flow if the window covers are not pulled down. Room Access Cards All cards are issued to identified guests in designated rooms. Room access cards must be returned at check out. A $10 replacement card fee will be added for any un-returned cards. WIFI Complimentary wireless internet is provided at the Lodge @ Fortius. Please contact the Front Desk for the wireless password. TELUS Optik TV is accessible on all Lodge televisions. Quiet Hours Please respect other guests, businesses and clients during your stay at The Lodge @ Fortius. Quiet Hours in the facility are 11:00 pm – 6:00 am. We appreciate your cooperation. Visitors After hours, guests expecting visitors must inform the Front Desk personnel. Individuals visiting guests are required to check in and out at the Front Desk. Visitors may be restricted during the hours of 10:00 pm – 6:00 am.
  5. 5. The Lodge @ Fortius is happy to provide you with some guestinformation (continued) Housekeeping Guest rooms will be serviced on a daily basis and linens will be refreshed every third day unless otherwise requested. Please place towels in the bathtub to request replacement. Food Please do not keep food in Lodge guest rooms. Fridges are available in the lounge area for snacks and drinks. There are vending machines in each floor. The Lodge @ Fortius does not provide microwaves or coffee makers. A small kitchen on Level 2 is available to Lodge guests. This kitchen has a microwave, sink and fridge for guests to use. There are very limited food options in the Central Valley so we encourage you to enjoy the food at the Game Changers Bistro. The Training Centre @ Fortius Fortius is committed to helping you stay active during your stay at The Lodge @ Fortius. Guests staying in the Lodge have complimentary access to the Training Centre for the duration of your stay. Guests must check in at the Training Centre front desk. Complimentary access is for individual use only; all team training sessions must be pre-booked with the Training Centre. No external coaching permitted. Business Centre Services Business Centre services such as photocopying, faxing and scanning may be accessed at the Fortius Corporate Reception located on Level 2, Monday to Friday. Fees will apply. Laundry Services Laundry services are available during your stay at The Lodge @ Fortius. Please see the Fortius front desk for further information on pick up and drop off. Laundry rates are $10 per bag and are provided at the Front Desk. Additional Room Amenities Additional amenities are available by request. Please contact the Front Desk for items listed below: • Hairdryer • Room Fan • Iron/Ironing Board We hope you enjoy your stay at The Lodge @ Fortius.
  6. 6. The Lodge @ Fortius wants you to find out aboutus Fortius Amenities Fortius Sport & Health Amenities include: • The Training Centre • The Cauldron • The Gymnasium & The Pitch • Meeting Rooms The Training Centre Spanning 15,000 sq. ft. over two floors, the large open areas are ideal for functional movement training. The Training Centre @ Fortius offers a wide range of equipment and tools to train athletes and active individuals of all ages and abilities. The Training Centre also includes a steam room and sauna with towel service. Fortius is committed to helping you stay active during your stay at The Lodge @ Fortius. Guests staying in the Lodge have complimentary access to the Training Centre for the duration of your stay. Guests must check in at the Training Centre front desk. Complimentary access is for individual use only; all team training sessions must be pre-booked with the Training Centre. No external coaching permitted. For information regarding training, Strength & Conditioning services and Fitness Classes, please visit our Training Centre front desk located on the 2nd floor.
  7. 7. The Lodge @ Fortius wants you to find out aboutus (continued) The Cauldron Situated adjacent to The Training Centre @ Fortius on the second floor of our facility, The Cauldron @ Fortius is a PowerWatts cycling studio. Designed to offer the best possible indoor training environment, whether you're a performance cyclist or simply wanting to optimize your fitness regimen. It is equipped with a state-of-the-art platform of eight training bikes and the authentic PowerWatts™ training program. It also features large screen HDTVs, inspirational cycling artwork and two additional training platforms for performance bikes. For information regarding private or group classes please visit the Training Centre front desk located on the 2nd floor. The Gymnasium & The Pitch The Gymnasium is a double gymnasium that features two full size basketball courts. The Pitch is a FIFA standard soccer turf located immediately adjacent to the north side of the facility, with beautiful views of the North Shore Mountains. For more information or to make a booking please visit the Front Desk or call (604) 292-2500. Meeting Rooms The Fortius Athlete Development Centre is a hub for sports teams, sports clubs, leagues and associations. A total of seven separate meeting rooms are available for public use. For booking please visit the Front Desk or call 604.292.2500.
  8. 8. The Lodge @ Fortius wants you to connect&communicate Lodge Phones • Outgoing calls can be made by dialing 9 + area code + number. • Incoming calls to your room can be made by dialing 604-292-2550 followed by a four digit extension which is the number 3, then the floor number, then the last two numbers of the room you are in e.g. to reach room 5014 dial 604-292-2550 extension 3514. • You can dial room to room by dialing the extension e.g. if you want room 5014, dial extension 3514. • Long distance is not available on these phones. • Messages cannot be recorded on these phones. • If you have an emergency or need assistance from the front desk, call 604-292-2500 during open hours or 604-292-2526 after hours. TV Use • Fortius housekeeping staff check televisions whenever they are in rooms for cleaning, however if your TV is not working for some reason, call the front desk staff and they will send a maintenance staff to your room. Meeting Rooms Monitors • Meeting rooms on every floor have been set up with a monitor to facilitate displays during meetings. Adaptor cords are available at the front desk for your computer. • Detailed instructions on how to set up the monitor to provide your computer display are located beside the monitors.
  9. 9. The Lodge @ Fortius recommends where to Eat&drink GameChangers Bistro The Game Changers Bistro offers healthy meals, ideal after a workout at The Training Centre, your weekly team event in The Gymnasium or an appointment with one of our practitioners in the Fortius Institute. With our large screen HDTV and comfortable seating, it's great for meeting friends to watch a game. And with floor-to-ceiling windows to the north, and wide views of the North Shore mountains, it's a picturesque place to entertain clients or meet with colleagues working in and around Burnaby's Central Valley Sports Complex. The Game Changers Bistro @ Fortius features the Athens Patio, which overlooks The Pitch @ Fortius and those beautiful North Shore mountains. Starbucks Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive we bring both our heritage and an exceptional experience to life. Starbucks offers some of the world’s finest fresh- roasted whole bean coffees. We’re not just passionate purveyors of coffee, but everything else that goes with a full and rewarding coffeehouse experience. We also offer a selection of premium Tazo® teas, fine pastries and other delectable treats to please the taste buds. And the music you hear in store is chosen for its artistry and appeal. Starbucks is located in the Atrium @ Fortius.
  10. 10. The Lodge @ Fortius wants you to know how to getaround Floor Plan Level 1
  11. 11. The Lodge @ Fortius wants you to know how to getaround (continued) Floor Plan Level 2
  12. 12. The Lodge @ Fortius wants you to know how to getaround (continued) Floor Plan Levels 3, 4 & 5 (South wing used as Office Space)
  13. 13. The Lodge @ Fortius cares about your personalsafety After hour assistance Fortius Sport & Health is closed to the general public in the early evening (times will change seasonally). However, there is always staff on duty at the front desk to provide assistance to lodge guests. If you are leaving the building for the evening, please inform the night manager and provide an approximate time that you will anticipate returning. Be prepared to provide identification on your return. When you arrive back, press the intercom button to speak to the night manager who will then allow you back in the building. If you have a problem with your lodge room that requires attention, please call the night manager, who will dispatch cleaning or maintenance staff to help. If you require medical assistance, please call the night manager, who can provide first aid supplies or call 911. If you are concerned about any security issue, please call the night manager, who will investigate and call the police if necessary. If you have misplaced your room access card, please call the night manager, who will verify your reservation and provide you with an alternative key. If your TV or phone is not working, please call the night manager, who will come to your room or send someone to fix it. Night Manager cell phone number is 604 292 2526. You can also reach the night manager by calling 604 315 8685.
  14. 14. The Lodge @ Fortius cares about your personalsafety Fortius Quick Reference Guide “IN EVENT OF AN EMERGENCY” For First Aid, please call Front Desk (604-292-2500) OR if injury is life threatening, dial 911 immediately! Let our Front Desk know ASAP if you have dialed 911 so they can direct emergency personnel when they arrive If you notice a suspicious person, stay in your room and please call Front Desk (x2500) or Night Manager (604- 315-8685) immediately Evacuation routes are posted on the back of room doors Rally Point is the SE corner of the Parking lot Wheelchair users & those with mobility impairments shall take refuge in the stairwell concourse in event of an evacuation alarm (2 hour firewall) Account for your roommate - use the buddy system with your roommate when evacuating Report to your coach or manager – if you are part of a team, let them know where you are.
  15. 15. The Lodge @ Fortius wants to introduce you to ourretailers FitFirst FitFirst, our resident retail partner located in the Atrium @ Fortius, stays on top of the latest trends and technologies and will collaborate with your health care provider to recommend the most appropriate sport shoe for your foot type and activity. Whether you are a 90-year-old with severe rheumatoid arthritis or a world-class athlete looking for an edge, the shoe fitters at FitFirst look forward to serving you. SportMed At SportMed we pride ourselves on the trust we have built within the healthcare community. We are recognized as a reliable and reputable company that healthcare providers have consistently been referring their patients to for a wide variety of bracing and rehabilitation products. We have gained their trust through our empathetic solution focused customer service. Pharmasave Pharmasave, our on-site pharmacy, offers numerous options for health care needs, including compounding services. Our compounding pharmacists are given highly specialized training that provides the skills and knowledge to effectively tailor each medication to the specific individual, allowing for greater flexibility in prescription strength and dosages. Services at the Pharmasave @ Fortius include: • Custom compounding • Medication reviews • Medication reconciliation • Custom first aid kits • Injection services • Extensive brace selection • Compression stockings • Large first aid section • Crutch rentals
  16. 16. The Lodge @ Fortius wants you to go out&about Map of Burnaby
  17. 17. The Lodge @ Fortius wants you to go out&about (continued) Transit Information TransLink is Metro Vancouver's transportation network, serving residents and visitors with public transit, major roads, bridges and Trip Planning. The closest bus stop is KENSINGTON AVE AT JOE SAKIC WAY Bus Route: 110 or 144 The closest Skytrain Station is Sperling (Millenium Line). For more information, please visit Burnaby Lake Sports Complex
  18. 18. The Lodge @ Fortius encourages you to ask our frontdesk Looking for something else? Our friendly front desk staff can provide local area information on restaurants, attractions and services. DIAL 2500
  19. 19. The Lodge @ Fortius wants you to keepintouch Friends & Followers Stay up-to-date about what`s going on at Fortius Sport & Health and get the latest news. Also, let us and the world know about your Fortius experience. Connect with us @FortiusCentre What do you have to say about The Lodge @ Fortius? Tell us about your stay on TripAdvisor!