Use the Messenger benefits , open new digital channel with citizens

1. Initech - we create advanced web technology
Chatbots for Smart Cities
2016

2. www.initech.co.il
Who’s Initech?
• We develop digital products for web, mobile and instant messaging
• We are involved in Israeli startup ecosystem through partnerships and mentoring
• We were founded in 2009
• We have delivered 200+ projects
• We love to get things done

3. www.initech.co.il
What’s chatbot?
• Chatbot is a computer program that can engage in chat with other users via instant
messaging platforms such as Facebook Messenger (“bot” is derived from “robot”)
• Chatbot can act as a virtual service representative
• A new way for direct instant communication with customers
• A great way for engaging your Facebook audience
• No installation is necessary

4. www.initech.co.il
Smart solution for smart cities
• Intuitive and accessible channel of service via Messenger platform
• Available 24/7
• Unlimited scale: support as many simultaneous service calls as needed
• Pre-screening of service calls before connecting to live support representative
• Efficient self-service solution for information queries and basic service requests
• Easy integration with existing support systems

5. www.initech.co.il
Case study 1 - 106 support:
• Allow to report problems and receive information on infrastructure, billing, events
• Partnership with GreenQ on reporting garbage collection issues

6. www.initech.co.il
Case study 2 – Community center classes selection
• Discover and register for sports classes in local community centers
• Receive updates on new classes / activities /events
• Search for classes in other community centers

7. More questions?
• drop us a line at: contact@initech.co.il
• check out our bot at: http://m.me/initechsoftware
• subscribe to our blog: https://initech.co.il/en/blog/
We’d love to hear from you!

8. Thanks for listening!
Visit us at:
http://initech.co.il/
http://initech.co.il/en/blog
Ramat Gan, Tuval 15, first floor
Contact us at:
Email: contact@initech.co.il
Phone: +972-73-7969275