Access to content: meeting the needs of FE
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Speakers: Karla Youngs, head of digital content services for further education and skills, Jisc James Lafferty, licensing manager, Jisc Pete Collins, FE and skills services manager, Jisc The recent digital experience survey findings from students was published in November 2018. The survey results have highlighted some unmet needs around learning resource centre (LRC) provision and support regarding access and use of content, particularly from those who are studying at FE colleges. This session proposes to review the survey results and map how LRC managers can make some subtle changes to current working practices and embed new ways of working to address these needs, and provide the digital services and support that learners are asking for. This session hopes to inspire LRC managers and staff in order to meet these digital requirements, that learners have said will make a big difference to them.
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Access to content: meeting the needs of FE
- 1. Access to content: meeting the needs of FE Karla Youngs, Pete Collins and James Lafferty
- 2. • Library as a service • Review of Students digital experience survey results • Key messages from students on their unmet needs • Access to learning content • Digital skills • Digital teaching • Digital learning • Filling the gap and making a difference Presentation today 2
- 3. Library as a service 3
- 4. Library as a service 4 https://www.jisc.ac.uk/blog/what-does-the-fe-college-of-the-future-look-like-20-nov-2018
- 5. Digital experience insights survey 2018 Findings from UK FE (and HE) learners
- 6. Insights report 2018 • Our 2017-18 learner survey collected data from a total of 37,720 learners - 14,292 FE learners - 23,428 HE students • Studying at 83 different colleges, sixth form colleges or universities across the four nations of the United Kingdom (UK) • 36 FE colleges, 4 sixth form colleges and 43 universities – approximately 16% of UK colleges and 30% of UK universities 37,720 learners surveyed across 83 institutions
- 7. Theme 1: digital lives of learners 6 in 10 FE students using digital devices to make notes or recordings at least weekly. 64 % of FE students own a laptop. About 8 in 10 students used a smartphone to support their learning. Around 10% of FE learners rated Google search as their number one app or tool compared with 1% of HE students.
- 8. Theme 1: digital lives of learners
- 9. Theme 2: digital in the institution 74% of FE learners rated their institution’s digital provision as above average. A third of all learners turned to their fellow learners when looking for support with digital devices or skills. Reliable wifi was accessible to 70% of FE learners. 47% of FE learners agreed they could access health and well being services online. 53% of FE learners agreed that their institution helped them stay safe online.
- 10. Theme 2: digital in the institution
- 11. What the students are telling us Only 50% of FE students thought digital skills were important for their chosen career. Only 41% of FE students felt their course prepared them for the digital workplace. Only about a third of students agreed that they were told what digital skills they would need before starting their course. About 40% of FE students agreed that they had regular opportunities to review and update their digital skills. Only a third of FE students agreed that they were given the chance to be involved in decisions about digital services.
- 12. Theme 3: digital at course level FE learners
- 13. Theme 4: learner attitudes to digital 64% of FE learners agreed that they are more independent in their learning when digital is used. 57% of FE learners agreed that digital approaches help them to fit learning into their life. Over a third of all learners wanted digital technologies to be used more on their course than they were currently used (FE: 32%). Of all the ways that digital technology might enhance their learning experience, learners were least convinced that it makes them feel more connected. 54% of FE learners like a mix of group and individual work. More FE learners than HE students prefer to learn in a group (HE 3%; FE 11%).
- 14. Thematic analysis from students insights What the students said....in a bit more detail....
- 15. Insights survey: focus on access and use of resources 15 * From Appendix 2, table 14: Thematic Analysis for ‘What digital activities do students find useful on their course?’ Access (learning content) Search or Research Organise (work and ideas) Analyse Review Be tested Create Explore / play Write Engage in class Collaborate Show(case)
- 16. Insights survey: focus on access and use of resources 16 Access To Content * From Appendix 2, table 16: Thematic Analysis for ‘What should the institution do to improve teaching and learning? Digital LearningDigital TeachingDigital Skills
- 17. Insights survey: sub-themes for improvement 17 Access to Content Key Phrases “better guidance” “more accessible course materials” “give more teaching on how to find good resources” “having limited tokens slows down classroom productivity”
- 18. Insights survey: sub-themes for improvement 18 Access to Content •Websites and services •Regularly updated and well organised resource •Relevant •Inclusive * From Appendix 2, table 16: Thematic Analysis for ‘What should the institution do to improve teaching and learning?
- 19. Insights survey: filling the gap, making a difference 19 Access to Content • Library as a service • Collaborate and share knowledge • Evaluation and trials • Collaboration with e-learning support • Accessibility and Inclusion
- 20. Insights survey: sub-themes for improvement 20 Digital skills Key phrases: “give tutorials” “promote more apps/websites” “tell people about referencing software” “advertise support” “extra sessions” * From Appendix 2, table 16: Thematic Analysis for ‘What should the institution do to improve teaching and learning?
- 21. Insights survey: sub-themes for improvement 21 Digital Skills •Improve Digital Literacy •Increase Awareness •Consider the needs of Learners * From Appendix 2, table 16: Thematic Analysis for ‘What should the institution do to improve teaching and learning?’
- 22. Insights survey: filling the gap, making a difference 22 Digital Skills • Review content and tools • Collaborate and share knowledge • Evaluation and trials • Refresher sessions • Promote specific tools and services
- 23. Insights survey: sub-themes for improvement 23 Digital teaching Key phrases: “more frequent use of YouTube” “encourage more online tasks e.g. watch educational videos” “more multimedia in course content such as video or audio” * From Appendix 2, table 16: Thematic Analysis for ‘What should the institution do to improve teaching and learning?’
- 24. Insights survey: sub-themes for improvement 24 Digital teaching • Provide more and more varied digital teaching • Quizzes and interactive tools or tasks • Support preview or review and consolidation • Consistency in use • Address teaching staff skills • Multimodal opportunities
- 25. Insights survey: filling the gap, making a difference 25 Digital teaching • Jisc’s 60-day trials for interactive multimedia content • Embed links to digital content services from your VLE • Sign up for Citizen Maths and embed in learning materials • Free licence agreements through Jisc Collections
- 26. Insights survey: sub-themes for improvement 26 Digital learning Key phrases: “I think it should be a balance between paper and online” “Set more materials on the VLE” * From Appendix 2, table 16: Thematic Analysis for ‘What should the institution do to improve teaching and learning?’
- 27. Insights survey: filling the gap, making a difference 28 Digital Learning • Review your organisation’s learning and teaching strategy and/or digital strategy to find the alignment with Library/LRC as a service • Demonstrate how you are supporting these strategies • Free webinars provided by publishers about their content • Familiarise yourself with functionality • Link to content from your VLE
- 28. customerservices@jisc.ac.uk jisc.ac.uk Thank you Karla Youngs Head of digital content services for FE and Skills karla.youngs@jisc.ac.uk Pete Collins FE and Skills Services Manager pete.collins@jisc.ac.uk James Lafferty Licensing Manager james.lafferty@jisc.ac.uk
Editor's Notes
- Role of library is changing – now seen as a core service covering a number of functions and….. Library not based just on transactions but on relationships. Key service for org.
- Why is this important?
- These findings from our 2018 zJisc digital experience insights report provide the evidence of what students are telling us - although 69% of HE learners & 50% FE learners recognise that digital skills are important in their future career, only 41% feel that their course is preparing them for the digital workplace. And only a third felt that they were aware of the digital skills their course required. Only 41% of FE and 36% of HE students felt they had regular opportunities to review and update their skills.
- Of all the ways that digital technology might enhance their learning experience, students were least convinced that it makes them feel more connected (either with other learners or with their lecturers/tutors). Sarah
- Mapping digital capabilities section of information, data and media literacy to results of Digital Experience Insights survey So we’ve talks about two pieces of work: (1) Digital insights survey (staff and students), and (2) Digital capabilities (staff) However we can’t view them in isolation – need to consider how staff skills/knowledge (capabilities) can impact their learners & influence how staff and students feel about their college’s digital provision. Pulled out some themes that were in the Students insight survey around what students find useful on their course, and mapped them to the digital capability around information, data and media literacy. We can see that there are some themes that will be familiar to you as a professional librarian and which you seek to embed in your library services activity. But perhaps there is more that can be done in this area?
- Mapping digital capabilities section of information, data and media literacy to results of Digital Experience Insights survey So we’ve talks about two pieces of work: (1) Digital insights survey (staff and students), and (2) Digital capabilities (staff) However we can’t view them in isolation – need to consider how staff skills/knowledge (capabilities) can impact their learners & influence how staff and students feel about their college’s digital provision. Pulled out some themes that were in the Students insight survey around what students find useful on their course, and mapped them to the digital capability around information, data and media literacy. We can see that there are some themes that will be familiar to you as a professional librarian and which you seek to embed in your library services activity. But perhaps there is more that can be done in this area?
- This slide goes down into the next level – pulling our a core theme and delving into the detail about what students were saying about what their needs are and how the organisation could make improvements to meet them. Looking specifically at Access to Content – pulled this one out as Content is a key role of FE Librarian. And as a professional librarian, I think you have the power to influence and/or implement change by ensuring that you have the right support and training available. I think you can see from the key phrases used and the sub themes identified, students aren’t asking for big ticket items. However I do recognise that these requests might have tensions with Safeguarding responsibilities. Education and digital literacy, keeping safe online agenda/training
- This slide goes down into the next level – pulling our a core theme and delving into the detail about what students were saying about what their needs are and how the organisation could make improvements to meet them. Looking specifically at Access to Content – pulled this one out as Content is a key role of FE Librarian. And as a professional librarian, I think you have the power to influence and/or implement change by ensuring that you have the right support and training available. I think you can see from the key phrases used and the sub themes identified, students aren’t asking for big ticket items. However I do recognise that these requests might have tensions with Safeguarding responsibilities. Education and digital literacy, keeping safe online agenda/training
- More thoughts on actions to implement to enhance digital skills development I think for me the key message here is that content and tools and digital skills – your role in supporting their development should be aligned with the overall organisational strategy. It is found time and again that this is a far more successful approach to embedding change, when you have SMT support. The case studies on digital capabilities and skills development show this regularly and it is as essential to success.
- This slide goes down into the next level – pulling our a core theme and delving into the detail about what students were saying about what their needs are and how the organisation could make improvements to meet them. pulled this one out as Content is a key role of FE Librarian. And as a professional librarian, I think you have the power to influence and/or implement change by ensuring that you have the right support and training available. I think you can see from the key phrases used and the sub themes identified, students aren’t asking for big ticket items.
- This slide goes down into the next level – pulling our a core theme and delving into the detail about what students were saying about what their needs are and how the organisation could make improvements to meet them. pulled this one out as Content is a key role of FE Librarian. And as a professional librarian, I think you have the power to influence and/or implement change by ensuring that you have the right support and training available. I think you can see from the key phrases used and the sub themes identified, students aren’t asking for big ticket items.
- More thoughts on actions to implement to enhance digital skills development I think for me the key message here is that content and tools and digital skills – your role in supporting their development should be aligned with the overall organisational strategy. It is found time and again that this is a far more successful approach to embedding change, when you have SMT support. The case studies on digital capabilities and skills development show this regularly and it is as essential to success.
- This slide goes down into the next level – pulling our a core theme and delving into the detail about what students were saying about what their needs are and how the organisation could make improvements to meet them. Looking specifically at Access to Content – pulled this one out as Content is a key role of FE Librarian. And as a professional librarian, I think you have the power to influence and/or implement change by ensuring that you have the right support and training available. I think you can see from the key phrases used and the sub themes identified, students aren’t asking for big ticket items.
- This slide goes down into the next level – pulling our a core theme and delving into the detail about what students were saying about what their needs are and how the organisation could make improvements to meet them. Looking specifically at Access to Content – pulled this one out as Content is a key role of FE Librarian. And as a professional librarian, I think you have the power to influence and/or implement change by ensuring that you have the right support and training available. I think you can see from the key phrases used and the sub themes identified, students aren’t asking for big ticket items.
- More thoughts on actions to implement to enhance digital skills development I think for me the key message here is that content and tools and digital skills – your role in supporting their development should be aligned with the overall organisational strategy. It is found time and again that this is a far more successful approach to embedding change, when you have SMT support. The case studies on digital capabilities and skills development show this regularly and it is as essential to success.
- This slide goes down into the next level – pulling our a core theme and delving into the detail about what students were saying about what their needs are and how the organisation could make improvements to meet them. Looking specifically at Access to Content – pulled this one out as Content is a key role of FE Librarian. And as a professional librarian, I think you have the power to influence and/or implement change by ensuring that you have the right support and training available. I think you can see from the key phrases used and the sub themes identified, students aren’t asking for big ticket items.
- This slide goes down into the next level – pulling our a core theme and delving into the detail about what students were saying about what their needs are and how the organisation could make improvements to meet them. Looking specifically at Access to Content – pulled this one out as Content is a key role of FE Librarian. And as a professional librarian, I think you have the power to influence and/or implement change by ensuring that you have the right support and training available. I think you can see from the key phrases used and the sub themes identified, students aren’t asking for big ticket items.
- More thoughts on actions to implement to enhance digital skills development I think for me the key message here is that content and tools and digital skills – your role in supporting their development should be aligned with the overall organisational strategy. It is found time and again that this is a far more successful approach to embedding change, when you have SMT support. The case studies on digital capabilities and skills development show this regularly and it is as essential to success.