Develop your digital capability

WMCETT Professional Exchange 2016
Event 3, Jisc webinar:
Develop your digital capability to support
learners' digital experience
The Professional Exchange is funded by

About the Professional Exchange
» WMCETT is delivering a strand of the Education and Training
Foundation’s Professional Exchange #2 programme. We have established
the West Midlands Learning Consortium to run one of the pilot projects
for a Professional Exchange across the wider West Midlands region from
April to October 2016
» This collaboration with Jisc is the third of eight FREE Professional
Exchange events with content shaped by those who attend
05/25/16 Develop your digital capability to support learners' digital experience 2

About the Professional Exchange
» As well as stating what CPD they would benefit from, participants are also
asked what skills and knowledge they could bring to the events which
would benefit fellow delegates to enable a true ‘exchange’
» After each event, contact and dialogue will continue via an accessible
online forum and participants and other interested parties will be
supported to continue networking
» The professional development opportunities at each event will be
mapped to the ETF Professional Standards for the sector and resources
from the Foundation will be showcased

Developing your digital capability
1. Reﬂect on what works best in your teaching and learning to meet the diverse needs of learners
2. Evaluate and challenge your practice, values and beliefs
3. Inspire, motivate and raise aspirations of learners through your enthusiasm and knowledge
4. Be creative and innovative in selecting and adapting strategies to help learners to learn
5. Value and promote social and cultural diversity, equality of opportunity and inclusion
6. Build positive and collaborative relationships with colleagues and learners
7. Maintain and update knowledge of your subject and/or vocational area
8. Maintain and update your knowledge of educational research to develop evidence-based practice
9. Apply theoretical understanding of effective practice in teaching, learning and
assessment, drawing on research and other evidence
This webinar will help you to develop the following key values,
attributes, knowledge, understanding and skills from the
ETF Professional Standards:

Developing your digital capability
10. Evaluate your practice with others and assess its impact on learning
11. Manage and promote positive learner behaviour
12. Understand the teaching and professional role and your responsibilities
13. Motivate and inspire learners to promote achievement and develop their skills to enable progression
14. Plan and deliver effective learning programmes for diverse groups or individuals in a safe
and inclusive environment
15. Promote the beneﬁts of technology and support learners in its use
16. Enable learners to share responsibility for their own L&A setting goals that stretch and challenge
17. Contribute to organisational development and quality improvement
through collaboration with others
This webinar will help you to develop the following key values,
attributes, knowledge, understanding and skills from the
ETF Professional Standards:

Next on the Professional Exchange
» The next Exchange event is on:
› Monday 13 June 2016 at
Heart of Worcestershire
College
› FELTAG: Blended learning in
Practice showcase
› To book go to:
warwick.ac.uk/go/wmcett
Heart of Worcester College are winners of the Times
FE and AoC Awards for Innovative Use of Technology
in learning. As head of the Blended Learning
Consortium they lead a group of over 50 providers,
bringing together more than 10% of UK FE colleges
to work together at the forefront of blended learning
development.
Participants will:
»Develop their understanding of a range of models
of blended learning
»Review some current teacher CPD options around
blended learning
»Review and evaluate a range of blended learning
tools and courses used at Heart of Worcester
»Share their expertise on the benefits of blended
or online learning

Outline of today’s session
» Develop an understanding of the importance of developing our own
digital capabilities and how to use the discovery tool to self-assess our
own capabilities
» Learn new approaches to gathering their learners’ views of technology
and have an awareness of how their learners are themselves
using technology
» Gain a better awareness of how to support the development of students’
digital literacies
» Access to a range of Jisc online guidance to support them in their practice

Building digital capability
James Clay, Project Manager, Jisc
https://digitalcapability.jiscinvolve.org #digitalcapability
05/25/16
Youth technology training in South Africa by Beyond Access CC BY-SA 2.0 https://flic.kr/p/ecjApBYouth technology training in South Africa by Beyond Access CC BY-SA 2.0 https://flic.kr/p/ecjApB

Question
What do we understand
by digital capability?
25/05/16 Building digital capability

Image Copyright NERCImage Copyright NERC

Meerkat by James Clay CC BY-NC 2.0 https://flic.kr/p/5s65CRMeerkat by James Clay CC BY-NC 2.0 https://flic.kr/p/5s65CR

Thriving in a digital age?
»In 2010 we defined digital literacies as: those capabilities
which fit someone for living, learning and working in a
digital society
»It was a much-disputed term, but the concept struck a
chord in the sector, especially from 2012-13 onwards
»The digital literacies are relevant to both students and
staff

»Effective use of digital technology by university and
college staff is vital in providing a compelling student
experience and in realising a good return on investment in
digital technology.

»Working with stakeholders and sector bodies, we intend
to provide clear guidance over what digital skills are
required, and equip leaders and staff with the tools and
resources they need to improve digital capability at a local
or institutional level.

»This project builds on existing work by Jisc and others.
»Project working or looking at frameworks with ALT,
SCONUL, UCISA, AGCAS, CRA, SEDA, QAA, LFHE, NUS,
HEA, UUK, CILIP,Vitae, RIN, ALDinHE, HEDG and others.

»Now in 2014-16 we’re being
asked to address ‘digital
capability’ in the HE and FE
sectors as a priority
challenge

»This is about staff digital knowledge, skills and attitudes
»Universities, colleges and skills want help in:
› identifying the digital skills needed
› identifying their skills gaps
› planning, implementing and evaluating initiatives to
improve skills
»#digitalcapability

25/05/16 19

Digital capability: the six elements
25/05/16 20
ICT
proficiency
Information,
data and
media literacies
Digital
learning and
self development
Digital creation
innovation and
scholarship
Communication,
collaboration and
participation
Digital identity
and wellbeing

Question
Digital capability service

Old Tools by arbyreed CC BY-NC-SA 2.0 https://flic.kr/p/hQQFyGOldOld Tools by arbyreed CC BY-NC-SA 2.0 https://flic.kr/p/hQQFyGOld

Digital capabilities: the six elements
ICT Proficiency

By Alan Chia (Lego Color Bricks) [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia CommonsBy Alan Chia (Lego Color Bricks) [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons

Digital creation,
innovation and
scholarship

Image by James Clay CC BY-NC 2.0Image by James Clay CC BY-NC 2.0

Digital learning and self
development

Digital communication,
collaboration and
participation

Digital identity and
wellbeing

The Shop of Books by Fergus Murrary CC BY-NC-SA 2.0 https://flic.kr/p/JmoaZThe Shop of Books by Fergus Murrary CC BY-NC-SA 2.0 https://flic.kr/p/JmoaZ

Digital information, data
and media literacies

Old Man's Desk by Daniel Hansson CC BY 2.0 https://flic.kr/p/2oeYqLOld Man's Desk by Daniel Hansson CC BY 2.0 https://flic.kr/p/2oeYqL

Question
Discovery tool

Digital capability discovery tool
»Closely related to the framework, a suite of discovery,
diagnostic and reflective tools will help individuals and
managers in a range of roles identify and reflect on
current skills levels and digital capability, and make plans
for how these can be improved.
»Individual and institutional dashboards.
»Social sharing,Twitter, Facebook, LinkedIn.

Discovery tool
»We have built a discovery
tool to help staff discover
their digital capability and
provide them with
feedback that will help
them to build their
capability and digital skills
25/05/16 Embedding digital literacy; building digital capability 37

Discovery tool
25/05/16 Embedding digital literacy; building digital capability 38

Question
Online offer

Question
Digital Leadership
Programme

Digital Leadership Course
» The Jisc Digital Leaders programme has been designed
specifically to equip current and aspiring leaders and
managers with the tools and knowledge to inform their
digital practice, enabling them to:
› Become a more effective digital leader or manager through
personal and professional development
› Explore how their organisations can engage more
effectively with the technology at their disposal – at both
strategic and operational levels
› Lead, manage and influence digitally-driven strategy across
organisations, departments, services and teams
25/05/16 43Emedding digital literacy; building digital capability

Digital Leadership Course
»We continue to work with Jisc training on the roll-out of
the Digital leaders course following the successful pilot.
»The course is next scheduled to run in October, and that
run will be part of the transition from project output to
Jisc’s service offer.
25/05/16 44Embedding digital literacy; building digital capability

»There is the main site on the
Jisc website.
»https://www.jisc.ac.uk/rd/proje
cts/building-digital-capability
Web site
»Follow the project on the blog.
»http://digitalcapability.jiscinvol
ve.org/wp/
Project Blog

Twitter
»Follow the community using
the hashtag #digitalcapability
»https://twitter.com/hashtag/di
gitalcapability?
vertical=default&src=hash
Twitter

jisc.ac.uk
Except where otherwise noted, this work
is licensed under CC-BY-NC-ND
Get in touch…
James Clay
Project manager
james.clay@jisc.ac.uk
25/05/16
http://bit.ly/jiscdigcap

Supporting your learners’ digital experience
Sarah Knight, Student experience, Jisc
https://digitalcapability.jiscinvolve.org #digitalcapability
05/25/16

Describe your digital learners
» What technology do they
use everyday?
» What technology do they use for
their learning?
» What technologies do they use
for collaborating, networking and
sharing ideas their peers?
05/25/16 Supporting your learners’ digital experience 50

Jisc digital student projects
» Phase 1 study reviewed students’ expectations and experiences of the digital
environment at university and we spoke to 500 staff and students during our
consultation (2013-2014)
» We conducted a review of practice in schools to identify likely incoming
expectations (2014)
» In phase 2 we focused on FE speaking to 220 learners and 300 staff from colleges
across the UK (2014-2015)
» In phase 3 we have spoken to over 100 learners from ACL, WBL, apprenticeships
and offender learners (2015-May 2016)
» Phase 4 Online learners study, review of practice and speaking to
students studying on online or partly online courses (2016 -)
http://digitalstudent.jiscinvolve.org

Profile of a 2020 learner - City & Guilds
View this video at https://www.youtube.com/watch?v=i_IwW8F7BEE

Where are we now?
» Where is your college or provider
on the digital continuum?

Poll
» Do you gather your learners’
expectations and experiences
of technology?
» Share when you do this and how
you do this

What do our learners expect now?
http://bit.ly/FEdigitalstudentoutputs
“I expect college to provide free
access to a range of digital devices,
services and software. I want to be
using the software I’ll need at work.”
“I want support in moving beyond the
basic functions of software and systems,
and using things effectively”
“Ask us what we need - we might just
surprise you. I don’t feel the college
genuinely engages us in decisions
about technology”
“I want teachers who are digitally
skilled, confident, and willing to
hand over control to us to use
familiar technologies in class”
“I expect modern, easy to find
learning resources. How about
making screencasts or videos
available on the VLE?”

The digital experience matters
» Learners' first experiences of colleges are often online:
» Learners compare their digital experiences and provision
» Many course experiences are now hybrid/blended
» Learners want to use their own devices and services to access, organise
and record their learning
» Learners expect college/university to prepare them for employment in
digital workplaces and life in a digital society
» Learners' sense of wellbeing and belonging are tied up with the quality of
their digital access

Learners want a say
» Learners in our studies saw the digital experience as an opportunity to
contribute and get involved
» Digital engagement methods such as social media, padlets, twitter walls,
vox pops etc are popular...
» … and once established can be used for other issues too
» Digital students are different – it is important that the experience of
different groups is represented
» Learners can get involved in different ways e.g. advocate, researcher,
representative, intern, change agent, project lead, buddy, mentor,
designer...
» This is an issue which can help change relationships
between staff and students05/25/16 Supporting your learners’ digital experience 57

Colleges want to do this better
» The digital experience is a complex and emerging issue – it's hard to ask
the right questions
» Information about it is held by different people in different roles and
places – it's hard to get a joined up picture
» Longitudinal, qualitative and comparative data are essential – but
difficult to collect, manage and interpret
» Engagement should be part of a change agenda: students get cynical if
their opinion is sought but not acted on
» Lack of resources to do the research
» Is the digital experience really a separate issue or
should it be investigated alongside other learner data?

Poll
» Do you assess your learners’
digital skills?
» Share when you do this and how
you do this

Developing your learners digital literacies
» Short guide:
jisc.ac.uk/guides/developing-
students-digital-literacy
» Longer guide:
digital-literacies
» Useful resources:
digital-literacies/supporting-
students

Empower students to develop the digital
» Blackburn college – Digipals
» Portsmouth college – Apple Ambassadors
» Sussex Downs College – Student digital leaders
» Barnet and Southgate College – DigiDesk initiative
» Leeds City College – digital leaders and
involvement of SU
» Harlow College – digital ambassadors
» Prospects College of Advanced Technology –
digital learning ambassadors
» Oldham College – digital leaders starting in Sept
16
» http://bit.ly/jisc-partnership

How can we gather our learners’ expectations
and experiences of technology?

Jisc Learner digital experience tracker
» The Learner digital experience tracker enables colleges and skills providers to:
› Gather evidence from learners about their digital experience, and potentially
track changes over time
› Make better informed decisions about the digital environment
› Target resources for improving digital provision
› Plan other research, data gathering and learner engagement around
digital issues
› Demonstrate quality enhancement and learner engagement to external
bodies and to learners themselves
http://bit.ly/jiscdigidataservice
05/25/16 How can we gather our learners’ expectations and experiences of technology? 63

What our learners expect
» From Jisc Learner Digital Experience Tracker Pilot (2016),
24 institutions gathered nearly 11,000 student responses
» 12 FE and skills providers including two specialist colleges gathered a total
of learner 3,328 responses
» 61% of FE and skills learners can access online course materials most of
the time
» 55% of FE and skills students can access personal information (such as
grades and module choices) most of the time
» 82% of FE and skills students agree that they get enough support to
behave safely and respectfully online

What our learners say
» Students were asked about their use of digital resources within the last
six weeks of teaching and learning:
› 45% had worked online with others e.g. via discussion boards, Facebook
groups or Twitter
› 68% had produced work in a digital format
› 30% had created a personal record of their learning e.g. via a blog
or e-portfolio
» 68% of FE and skills learners agree that their learning experience is
helped when technology is used by teaching staff
» 67% of learners said they get enough support to use their
own device

Focus group process
» Learner profile
» Focus group process
» Card sort
» http://bit.ly/Jiscdigitalstudent_keyoutputs
» http://bit.ly/FEdigitalstudentoutputs
Tools to support you:

Card sort activity and learner profile

Experiencing the card sort
» Take the cards out of the envelope and
lay them on the table so that all are
visible
» Put the ‘theme heading’ at the top and
after a group discussion, put the
remaining cards in order of importance
underneath the theme card
» If you want to add something to the
existing cards, use a post-it
» If you don’t understand a card or consider
it unimportant, put it back in the
envelope
» Timed exercise keeps everyone on task
» Card themes:
› Access to technology
› Useful Skills
› Experiences
› Making good choices

Benchmarking the student digital experience
»Jisc, NUS and TSEP
»http://bit.ly/digstudentbenchmark

Digital students are different posters

Enhancing the digital student experience postcards

Share your ideas
» How could you use these
approaches?
» How would you like to see your
college using any of these?
» At what level (course, college…?)?
» Who do you need to work with to
make this happen?

Enhancing the student digital experience
Updated online guide available from:
http://bit.ly/Enhancing_digital_stude
nt_Experience
Now with findings from FE Digital
Student project and 100 snapshots
of current practice from colleges
and universities
http://bit.ly/FE_Snapshot_case_study
_Digital_student

What are we doing?
» The evolution of FELTAG: A
glimpse at effective practice in
UK FE and Skills (March 2016)
» Senior leaders think pieces
» Publish online version late
June 2016
» Current version available from
http://bit.ly/FELTAGMarch16

What one thing?
» What one thing will you do to
engage your learners in active
dialogue around their digital
expectations and experiences?

Except where otherwise noted, this work
is licensed under CC-BY-NC-ND
Find out more…
Digital Student #digitalstudent
Sarah Knight
Sarah.knight@jisc.ac.uk
Contact your Jisc Account Manager
jisc.ac.uk/contact/national-and-regional-
contacts

Continuing the dialogue,
spreading the word.
What next?
05/25/16 Continuing the dialogue, spreading the word. What next? 78

Cascading learning – now what?
» A well as enabling face-to-face and webinar-based professional dialogues
like the one today, a major aim of the Professional Exchange is to form
ongoing collaborative networks to allow sharing of best practice and
resources
» With that in mind, how can we ensure that today’s event has this
lasting impact?
» First – what will you do to cascade your learning from today in your own
organisation and with your existing networks?

Sharing practice and future plans
» Have you developed any strategies or resources for developing staff and
students’ digital capabilities?
» Have any peer support / student ‘digital champions/ambassadors’
programmes been used?
» What were the successes / challenges of initiatives like these?
» Do you have strategies in place for measuring or capturing the extent of
students’ digital capabilities?
» How do you use data from any measures of capability – is differentiated
support put in place? If so, how?
» What other topics / issues related to digital capabilities would
you like to discuss?

Continuing the dialogue – the ETF WM PE Basecamp

WMCETT Professional Exchange 2016
Thank you
The Professional Exchange is funded by

Develop your digital capability

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