A presentation from Networkshop46.

1. Digital demand -
the challenges of
being a CIO in the
UK HE sector
John Cartwright,
Director of computing services,
University of Liverpool

2. Our Digital Future – Challenge or Opportunity?

3. Key Themes – Technology Challenges for our Institution
Increased student
expectation of IT
enabled provision
• Increasing Demand
• Informed by Students
• Innovation & Collaboration
Security Threats
and Cyber related
Risks
• Increasing risk profile
• Integrated ISMS
• High cultural change
IT
Consumerisation
and BYOD
• On-line demand
• Pervasive “Wireless”
• Increased security issues
Working practices
and impact of
technology
• Competitive advantage
• Efficiency savings
• System flexibility
Management
Information and
Business Intelligence
• Significant increase in vol.
• Data Quality, Analytics,
assurance
• Reporting and Compliance
Cloud Computing
• Opportunity and Risk
• Savings Potential
• Governance
• New skills focus
New Educational
Delivery Models
• Online/digital learning
• Assessment Techniques
• New skills required – IT
confident Staff & Students
Emerging Risks
and Opportunities
• New risk profiles for IT/IS
• Relevant Standards
• Mitigation Strategies
• Embedded Risk Mgmt.
Centralisation of
IT/IS provision
• Collaboration, de-duplication
• Quality, Service, Satisfaction
• Change Management
• Innovation & Agility
Project Governance,
Organisation and
Expertise
• Change/Project Management
• Accountability, Ownership
• Potential Skills Gap
• Organisation structure
Organisational IT
Maturity
• IT as a differentiator
• Business needs focus
• Institutional Collaboration
• Agile IT Innovation
Research &
Research Data
Management
• Growing demand
• Complex environment
• Policy and Governance
• Collaboration

4. Creating Confidence in our Digital environment
Cyber
Security
Confidence in our Security
Confidence that our systems are secure to protect Students/Staff and other data and
that identity/privacy issues have been addressed
Data
Confidence in our Data
Confidence in the integrity of our data and the ability to benefit from its use in
managing and planning our business
Business
Systems
Confidence in our Systems
Confidence that business systems have the right controls and monitoring to ensure that they do what
they are supposed to; whether they are in-house systems or delivered as a cloud based service
IT
Risk
Confidence to take risks
Confidence that technology and systems risks are understood and well managed and that digital
platforms will be available when required – 24/7
Transfor-
mation
Confidence in our “Digital Transformation” programme
Confidence to embark on and deliver the next complex digital transformation programme in a way that
delivers the expected benefits, on time and to budget.

5. Key areas for Digital Development
Social Media;
New methods of interacting with
user groups and building
knowledge of those groups
Mobile;
Mobile devices offer new
opportunities for our user
groups and ourselves
Analytics;
The ability to exploit,
share, manage and
protect data
Cloud Services;
A cloud based “internet of applications”
for users to switch seamlessly between
in-house and cloud based services
Hyper- Connectivity;
Our ability to operate in a
connected world to share
our systems and data
Digital Identity;
Knowing who we are and who
our users are to share data
and transact on-line effectively
Speed of Change;
Fast and efficient Transformation
Processes to deliver business outcomes

6. John Cartwright
Director of Computing Services – University of Liverpool
john.cartwright@liverpool.ac.uk
I have been…
Foundation Building, Brownlow Hill, Liverpool, L69 7ZX
T 07970 247646
www.liverpool.ac.uk

7. Any questions? /
Thank you