University of Leeds use digital insights tracker looking at improving students' experiences of digital

1. Digital experience insights
University of Leeds
23/11/2018
Dr Bronwen Swinnerton

2. 0 20
Jisc Digital StudentTracker + Banner system data
23/11/2018 Digital experience insights at the University of Leeds 2
Nov - Dec 2017 1,734Prize
61.9% 38.1%
UG 78% PGT 22%
6.7
25.4
67.9

3. 0 20
Digital device ownership and usage
23/11/2018 Digital experience insights at the University of Leeds 3
Personal ownership and use for learning:
95.3%
85.9
%
29.8% 19.4%
70.4% 70.7%
15%
IT
Service
• Further investigation on
unavailable devices
• Print service would benefit from
having a business owner
• Bring all IT service printing under
single service leader

4. 0 20
Institutional digital capacity
23/11/2018 Digital experience insights at the University of Leeds 4
92.1%85.7%
67%
40%
90%
Library
Website

5. 0 20
Institutional digital capacity
23/11/2018 Digital experience insights at the University of Leeds 5
2 types of storage available.
Recommends focus groups to
understand this issues on a
deeper level
Improve awareness of IT
services available
IT
Servic
e
Library
Interested in
finding out what
part of the
website is well-
liked: broad info,
learning resources
or online books
and journals?

6. 0 20
Privacy and data protection
23/11/2018 Digital experience insights at the University of Leeds 6
• Less than half of students agree that the university helps
them stay safe online, with most of the other half neutral
about this.
• More than half agree that the university protects student data
privacy, 44.4% are neutral.
• Only 21.3% of students agree that they have been told how
their personal data is stored and used.
IT
Servic
e
Secreta
riat
GDPR compliant
Student Privacy Notice
Alumni Privacy Notice
Essentials staff training

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Digital skills training
23/11/2018 Digital experience insights at the University of Leeds 7
Less positive view
amongst students
about digital skills
3
4
1
4
1
2
Just less than
1
3
Digital
skills are
important
in chosen
career
Agree that
they are
told what
digital
skills they
will need
for course
Agree that
they have
opportunities
to review &
update digital
skills
Believe
that their
course
prepares
them for
the digital
workplace

8. 0 20
Digital skills training
23/11/2018 Digital experience insights at the University of Leeds 8
IT
Servic
e
LibraryDigital
Ed
Service
• ‘Studying in a Digital
Age’ module
• 3 day boot camp for
staff
• Differences between
general digital skills
and those needed in a
work environment
• Microsoft Imagine
Academy
• Review digital lit
teaching (best
practices in York &
Sheffield)
• Cross-institutional
Digital Literacy
Working Group
• No easily accessible
university-wide
provision of software
training

9. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 9
“better wifi on campus”
“faster wifi”
“Fix Eduroam - it’s unreliable and
constantly goes down.”
“Improve the wifi in student
accommodation - I often struggle
to access Minerva using the wifi
because it is so weak.”
IT
Servic
e
• Campus-wide refresh of WiFi facilities
• Additional WiFi access points installed
• Monitoring WiFi coverage in different buildings
Residenti
al
Services
• Focus groups to be held to find out more
• Planned improvements/ upgradesWiFi

10. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 10
More widespread lecture capture
Lecture capture videos should be
made available more quickly
Better quality: microphones and
reliability
Lecture Capture
83%
1.77
million
44,000
308,172

11. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 11
IT
Servic
e
• LC capabilities available everywhere – some lecturers opt out
• Users to be better skilled in High Def video stream checks and
microphone checks
Facilities
Directorat
e
• Equipment reviewed and updated regularly
• Survey of all Central Teaching Spaces planned to review upgrade
needs
LC
Multimedia
Manageme
nt
Operational
Group
• Steady increase in LC over last 4 years. In 2018/19 83% of
lectures will be captured
• Lectures automatically published after 72 hrs (allow author to
edit)
Lecture Capture

12. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 1223/11/2018 Digital experience insights at the University of Leeds
“Redesign Minerva so it's more
intuitive”
“Make Minerva more user friendly”
“Make a Minerva VLE app, that way
course task could be accessed on
mobile”
• Inconsistencies in findings
• Existing mobile app
• Learning Tech Team and Library
exploring Blackboard Ultra
Minerva
Library

13. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 1323/11/2018 Digital experience insights at the University of Leeds
“The computers are all very slow, if
they could be optimised that
would be good.”
“Put computer clusters in the
libraries or have more computers
generally in the libraries.”
Desktops
Library
IT
Servic
e
• Aware & finding ways to improve
performance
• Developing plans for Brotherton
computer facilities
• Educational Spaces Group

14. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 14
“Try and obtain more
ebooks”
“Provide more online
resources and e-books”
E-books &
online journals
98.1%
85.6%
85.0%
79.1%
69.5%
78.1%

15. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 15
• 88% of library expenditure on info resources: e-subscriptions
• Regular subscription reviews
• More regular updates of module reading lists
• Not all books available electronically
• Ebook access pricing and credit models – library working with
regional and national consortia to improve access
• Departmental funds for specific titles
• Coverage versus discoverability
• Increase in resource information budget required
Library

16. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 1623/11/2018 Digital experience insights at the University of Leeds23/11/2018 Digital experience insights at the University of Leeds
“Make sockets for laptop chargers
in every lecture room.”
“Provide plug sockets in all
possible study areas to ensure that
students can use their digital
devices to access learning tools
anywhere within the university. E.g.
Brotherton Library”
• Refurbishment in Laidlaw (2015) and
Edward Boyle (2017)
• Expand provision of power in
Brotherton (Grade 2 listed)
Charging points
Library
Facilities
Directorat
e
• Raised at Education Spaces Group for
action

17. 0 20
Improving students’ experiences of digital
23/11/2018 Digital experience insights at the University of Leeds 17
Single log in to all university
systems
Access to software at home
Cheaper/ free printing
Systematic use of Minerva
Single log in
SoftwareAccess
IT
Servic
e
• Single Sign-On (SSO)
compliance
• natural increase of capability in
this area as projects deliver
new systems