How can we measure our staff and students’ digital experience?
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Lead: Sarah Knight, head of change student experience, Jisc Facilitators: Conrad Taylor, e-learning manager, City of Wolverhampton College Stephen Webb, head of technology enhanced learning, University of Portsmouth Mark Langer-Crame, senior digital experience insights analyst, Jisc Ruth Drysdale, senior co-design manager, Jisc Clare Killen, content curation manager, Jisc Darren Colquhorn, BOS client support officer, Jisc In this hands-on workshop, delegates will have the opportunity of using resources to support them with gathering evidence and measuring their staff and students’ digital experience. As colleges and universities are investing large sums of money into their digital environment, how do they know that this investment is being realised by staff and students using the technology effectively? This workshop will offer resources to support those leading or managing their digital provision and show how these are being used by colleges and universities across the UK. Attendees will have the opportunity of selecting three out of the four activities: Hands on opportunity to use digital experience insights surveys for staff and students Using the newly updated Jisc NUS Roadmap for supporting students to improve their digital experience and university or college Using the enabling an excellent digital experience guidance for engaging senior leaders and informing digital strategy Sharing institutional stories. Opportunities for delegates to speak to staff from Portsmouth University and City of Wolverhampton College on how they are measuring their students’ digital experience
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How can we measure our staff and students’ digital experience?
- 1. How can we measure our staff and students’ digital experience? Sarah Knight, Head of change: student experience
- 2. Welcome from the digital experience insights team Ruth Drysdale Service manager Mark Langer-Crame Senior analyst Sarah Knight Service owner Clare Killen Content manager Darren Colquhoun Client support officer
- 3. Overview of the session •Background and context •Hands on activities – choose 3 of the following 10 min activities: 1. Digital experience insights staff and student surveys (Mark, Ruth and Darren) 2. Jisc NUS Roadmap for supporting students to improve their digital experience and university (Clare) 3. Enabling an excellent digital experience guidance for engaging senior leaders and informing digital (Sarah) 4. Hearing City of Wolverhampton College are using insights to inform their digital developments – Conrad Taylor, Head of e-learning 5. Hearing how University of Portsmouth are using insights to inform their digital developments – Stephen Webb, Head of technology enhanced learning •Feedback and close https://digitalinsights.jisc.ac.uk
- 4. What does the insights service do? https://digitalinsights.jisc.ac.uk •Our digital experience insights surveys provide powerful data on how your students and staff are using technology • Colleges and universities can use this evidence to inform digital strategies and operational decisions about the digital environment ‘The overall impact of running the insights service for our institution is significant. The service has given us a source of evidence which we have used to build business cases, secure investment and lead transformation - safe in the knowledge that transformation is being led by the student voice and the student expectation.’ Richard Aird, head of customer service, information services, The University of Stirling https://digitalinsights.jisc.ac.uk
- 5. Digital experience insights provides you with evidence of: https://digitalinsights.jisc.ac.uk 1. Return on investment 2. Impact of the implementation of institutional digital strategy 3. Identification of digital skills gap 4. Benchmarking Which can feed into: 1. TEF and NSS 2. Ofsted
- 6. What is digital experience insights? 1. A tried and tested student survey (been running past three years) and new teaching staff survey, made up of optional questions: - Set answers to questions so they can be benchmarked - Free text answers for local analysis - Can add local questions 2. Provides a full student and staff engagement process, supported by Jisc guidance 3. A community of practice around the insights process and findings (including student representatives) 4. Compare student feedback with teaching staff views and organisational factors https://digitalinsights.jisc.ac.uk
- 7. The student survey You and your digital tech Digital at your college/uni Digital on your course Your attitudes to digital The teaching staff survey New: Professional services staff pilot this year Possible researcher insights survey https://digitalinsights.jisc.ac.uk You and your digital tech Digital at your college/uni Your digital teaching Your digital CPD
- 8. Insights report 2018 • Our 2017-18 student survey collected data from a total of 37,720 students - 14,292 FE learners - 23,428 HE students • 36 FE colleges,4 sixth form colleges and 43 universities – approximately 16% of UK colleges and 30% of UK universities • Report of 2018 insights findings: ji.sc/dig-exp-insights-survey-18 • At a glance: summary of 2018 insights findings: ji.sc/dig-exp-insights-summary-18 37,720 students surveyed across 83 UK institutions https://digitalinsights.jisc.ac.uk
- 9. Staff insights 2018 pilot report http://bit.ly/DEI-reports • Four colleges and 11 universities across England, Scotland and Wales piloted the surveys • 376 college responses • 1,545 university responses • Core questions were benchmarkable • Customisable questions 1,921 teachers surveyed across 15 institutions as a pilot https://digitalinsights.jisc.ac.uk
- 10. Digital experience insights 2018: ANZ http://bit.ly/DEI-reports • 30 % of universities across the two countries • A mean average of 864 responses per university • Students studying in ANZ universities, have very similar expectations and experiences of technology to those of our UK students • Some differences: • ANZ students take part in significantly more digital activities than UK students • However, they want digital technologies to be used less on their course 21,095 students surveyed across 13 universities in Australia and New Zealand https://digitalinsights.jisc.ac.uk
- 11. New reports and guidance http://bit.ly/DEI-reports 1. Exploring the student digital experience: student, staff and organisational factors – Tabetha Newman 2. Jisc NUS Roadmap for supporting students to improve their digital experience and university 3. Enabling an excellent digital experience guidance for engaging senior leaders and informing digital (FE and HE versions) https://digitalinsights.jisc.ac.uk
- 12. Workshop activities Choose three of the following 10 minute hands on sessions to explore: 1. Digital experience insights staff and student surveys (Ruth and Darren) 2. Jisc NUS Roadmap for supporting students to improve their digital experience and university (Clare) 3. Enabling an excellent digital experience guidance for engaging senior leaders and informing digital (Sarah) 4. Hearing how City of Wolverhampton College are using insights to inform their digital developments – Conrad Taylor 5. Hearing how University of Portsmouth are using insights to inform their digital developments – Stephen Webb https://digitalinsights.jisc.ac.uk
- 13. Feedback and discussion Which activity did you find most useful? •www.menti.com •Code 17 61 45 •Why did you find it useful? •How would you see this working in your context? https://digitalinsights.jisc.ac.uk
- 14. Get involved •Digital experience insights https://digitalinsights.jisc.ac.uk •Sign up to run insights surveys: bit.ly/DEI-EOI •Reports of 2018 insights findings: http://bit.ly/insightsreports •Jisc NUS Roadmap for supporting students to improve their digital experience and university: http://bit.ly/insightsreports •Enabling an excellent digital experience guidance for engaging senior leaders and informing digital: http://bit.ly/insightsreports •Case studies on institutional use: http://bit.ly/insightscase •Join the insights community of practice with next event on 22 May: https://digitalinsights.jisc.ac.uk/our-service/community-of-practice/
- 15. customerservices@jisc.ac.uk jisc.ac.uk Thank you Sarah Knight Head of change: Student experience Sarah.knight@jisc.ac.uk @sarahknight
Editor's Notes
- Show of hands – those who have run or running insights
- Nearly a million pounds a year is spent by colleges on supporting infrasture/ 4 – AoC survey % of annual college budget Significant investment in technology Expectations from students that universities and colleges will offer an authentic and relevant learning environment In the next 20 years, 90% of all jobs need digital skills To maintain a competitive advantage 5. To inform institutional strategies
- As an outcome of the digital student work and the need to gather quantitative data on students digital experience at an organisational level and at a sector level, we developed the student digital experience tracker as a survey tool with a robust set of student tested questions delivered in BOS. See http://bit.ly/jiscdigidataservice This evidence supports discussions with senior managers The report containing the summary findings from 2017 surveys will be available from 20th June from web link on this slide.
- Sarah to present
- Sarah to present