Chair: Shirley Wood, training and support director, Jisc. Providing excellent computing services depends on having good staff and ensuring that they receive the appropriate training to deliver their services and develop them for the future. This session looks at the importance of quality training and the appropriate accredited training that is fast becoming a requirement for staff and contractors. In this time of continued cyber attacks, computer staff spend a lot of time fixing issues on staff and student devices. During this session, we hear how one organisation is training its staff and students in becoming more aware of cyber attacks. Running order of talks: 09:15-09:40 - Supporting staff and students during security incidents Speaker: Frank Wadmore, University of Central Lancashire (UCLAN). 09:40-10:05 - The importance of staff training - a senior management view Speaker: Amanda Ferguson, Nottingham Trent University. 10:05-10:30 - Enabling staff to become BCS registered IT technicians Speaker: Richard Thorne, Gower College Swansea.

1. Parallel session J:
Professional development
and support
Chair: Shirley Wood

2. Please switch your mobile phones to silent
12:45
No fire alarms scheduled. In the event of an
alarm, please follow directions of NCC staff
Networkshop closes.
Light lunch (including ‘grab bag’ option)

3. Ransomware attack – Limiting the
Business Impact
FrankWadmore – IT Networks and Security Manager
fwadmore@uclan.ac.uk

4. Due to confidentiality, these
slides are unavailable online

5. jisc.ac.uk
Frank Wadmore
University of Lancashire
fwadmore@uclan.ac.uk
13/04/2017 Infrastructure Division Update

6. The importance of staff
training – a senior
management view
Amanda Ferguson, NottinghamTrent University

7. Digital change in Technical
Teams
Riding the wave

8. Introduction
• Technical Teams – staff development and training
• NTU has circa 160 IS people and an annual training budget
• We operate a blended approach

10. Blended learning
• Team members must own their development
• Defined baseline competencies
• Team members must reach that baseline
• NTU policy – current or -1 version of software and firmware
• Conversational Competence is a given
• External Training is provided where necessary
• E-learning is the preferred approach

11. Conversational
Competence
10 rules

12. How?
• Monthly 1to1s
• Personal Development Competency Reviews
• Training Plans in line with policy
• Responsibility allocated on an expert/2nd line basis
• At least 3 people in each area
• Staff must understand that change is constant

13. Change is constant

14. Reactions to change
Insight Action
Readiness Vision
13 April 2017 14

16. Takeaways
1. Consider the individual
2. Fund e-learning
3. Give them time
4. Coach constantly so that they are
comfortable with change
5. Set a baseline competence
6. Soft Skills are essential

17. jisc.ac.uk
Amanda Ferguson
NottinghamTrent University
Amanda.ferguson@ntu.ac.uk

18. Enabling staff to become BCS
registered IT technicians
Richard J.Thorne, FBCS, CITP,CDCM, RITTech

19. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

20. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

21. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

22. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

23. ISO/IEC 27001:2013
» 7.2 Competence
» The organization shall:
» a) determine the necessary competence of person(s) doing work under its control that
affects its information security performance;
» b) ensure that these persons are competent on the basis of appropriate education,
training, or experience;
» c) where applicable, take actions to acquire the necessary competence, and evaluate the
effectiveness of the actions taken; and
» d) retain appropriate documented information as evidence of competence.
» NOTE Applicable actions may include, for example: the provision of training to, the
mentoring of, or the reassignment of current employees; or the hiring or contracting of
competent persons.

24. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

25. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

26. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

27. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

28. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

29. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

30. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech

32. In IT, mistakes can result in data loss,
financial loss, loss of reputation, lost
opportunities, penalties, fines, and
ultimately the loss of a business.

33. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
It’s time for ITTechnicians
to step out of the dark

34. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
» RITTech launched a year ago, completing the family of STEM registrations alongside
RSciTech and EngTech.
» Provided by BCS, the Professional Registration of ITTechnicians (RITTech) is an
invaluable benchmark of standing within the IT industry. It enables employers to
recognise and develop ambitious professionals with ability and determination.
» Not all ITTechnicians will be eligible, as a certain level of experience, skills and
professionalism is needed.
» Individuals need to have membership of a recognised professional body.

35. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
» Aimed at technicians working at SFIA level 3 -
Stepping stone towards CITP.
» Recognises the value & importance of ITTechnicians.
» Online assessment or accredited apprenticeship.
» Quick and easy for applicant and supporter.
» Low cost - £45 per year to apply, register, maintain
registration & obtain professional body membership.
» Valid for 3 years, subject to membership renewal.
» Demonstrates competence and professionalism
» Covers competent people working in a broad variety
of IT areas.

36. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
Software Development
Network Engineering
Infrastructure Support
Digital MarketingCyber Intrusion Analysis
SoftwareTesting
Digital Media
Systems Integration
Service Delivery
Project/Programme Support
Security Analysis
Service Deployment
Business Analysis
Systems Engineering
Service Desk/Client Support
IT Support
Database
UX
Areas of IT covered by RITTech

37. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
What do people think about RITTech?
“RITTech is an invaluable tool in line with our
Partnership principles: investing in our people
and encouraging them to fulfil their potential
so that they are equipping themselves and our
business to stay ahead in a world of change.”
Seos Ni Riada, Head of Software Development
“Professional recognition at a technician level is a great
way for an independent body to recognise people in the
early stages of their career and I’m delighted that we were
able to offer this to our apprentices, both internally and in
our Partners.” Dominic Gill, Apprenticeship Lead
“Our apprentices are the future of our company. To have them accepted
onto the Professional Registration for IT Technicians at such an early
stage of their career is terrific recognition of their achievements.”
Jez Brooks, Early Professionals Manager
“I’m proud to say that ours was the first team in any college to
gain this new professional accreditation – one which my team are
justly proud to display.”
Richard Thorne, Computer Services Manager

38. 13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech
Richard J. Thorne, FBCS, CITP, CDCM, RITTech
Rheolwr Gwasanaethau Cyfrifiadurol / Computer Services Manager
Coleg Gŵyr Abertawe / Gower College Swansea
Heol Tycoch, Abertawe, SA2 9EB / Tycoch Road, Swansea, SA2 9EB
Ebost / Email: richard.thorne@gowercollegeswansea.ac.uk
Ffôn (RhU) / Tel. (DDI) +44 (0)1792 284 055
Ffôn symudol gwaith /Tel. (Work Mob.) +44 (0)7557 20 47 67

39. jisc.ac.uk
Richard J.Thorne
FBCS, CITP, CDCM, RITTech
Gower College Swansea
13/04/2017 Enabling staff to become BCS registered IT technicians – Richard J. Thorne, FBCS, CITP, CDCM, RITTech