Presented by Ken Sloan at the JISC Future of Research Conference, 19th October 2010

1. Sharing to Compete: Who is the real competition? JISC Conference The Future of Research 19 th October 2010 Ken Sloan Director, Universities and Higher Education Serco Global Strategic Projects

2. What do we mean by shared services? “ a model of providing services in a combined or collaborative function, sharing processes and technology”. Shared services in the higher education sector, for HEFCE by KPMG, 2006 “ Shared services can be summarised as institutions cooperating in the development and delivery of services, so sharing skills and knowledge, perhaps with commercial participation.” JISC Briefing Paper, Shared Services in UK further and higher education. (2008) HEFCE Circular 09/2007 notes that the most sophisticated models of shared services involve 'establishing a completely new organisation, run and managed as an autonomous business. The usual definition of a shared service concentrates on bringing together support functions, often from geographically disparate areas into a separate organisation. The term 'shared service' does not necessarily mean outsourcing. There are other forms of sharing and partnering arrangements which do not necessarily involve a private sector provider; all options are included'.

3. Opportunities for more effective procurement

5. What can a partners contribute? Capability Investment Capacity Focus on core business Risk management Commercial approach Change management Broad and deep resources and experience Structural flexibility and growth potential

6. Does it really work? A Case Study

8. Examples of other pubic service shared services

11. Thank you Ken Sloan Director, Universities and HE Serco Global Strategic Projects Ken.sloan @serco.com +44 (0)7738 897 324