The Support of Advanced IT
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Presented by Rob Hawtin at the JISC Future of Research conference, 19th October 2010
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The Support of Advanced IT
- 1. A structured approach Dr Rob Hawtin Dr Max Hammond 19 October 2010 The support of advanced ICT
- 2. A structured approach to the human dimension Dr Rob Hawtin Dr Max Hammond 19 October 2010 The support of advanced ICT
- 11. User types: two axes Requirement maturity Technical skill
- 17. Role/function map Networker Internal Consultant
Editor's Notes
- ICT in HEIs – large investment Technology and Processes (ITIL etc) People forgotten Research for the JISC – present to you - also interested in your opinions
- ICT in HEIs – large investment Technology and Processes (ITIL etc) People forgotten Research for the JISC – present to you - also interested in your opinions
- Messy Ill-defined Do you facilitators have well defined roles? Sometimes define own roles…What about careers?
- trust between facilitator and researcher, and across organisational interfaces; business alignment so that the needs of both researchers and institution are met; Win-Win staff with appropriate technical and interpersonal skills and backgrounds working in roles with clear purpose and well defined responsibilities; clarity in the support services and offerings; responsiveness to the needs of researchers.
- trust between facilitator and researcher, and across organisational interfaces; business alignment so that the needs of both researchers and institution are met; staff with appropriate technical and interpersonal skills and backgrounds working in roles with clear purpose and well defined responsibilities; clarity in the support services and offerings; responsiveness to the needs of researchers.