Joint building digital capability and digital experience insights community of practice online event, 17 November 2020.

1. Building digital capability and digital
experience insights community event
17 November 2020
#digitalcapability #digitalstudent

2. Navigation in Zoom
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3. A little tip…(1)
If you are using a mic, please use headphones
•Built in speakers and microphones on
laptops create echoes and feedback,
spoiling the session for others
•You can adjust your audio by clicking
on the up arrow next to the Mute icon

4. A little tip…(2)
In the Chat
•remember to change the drop down
beside To, according to who you want to
see your post:
•If you are sending a message to the
panellists/speakers, select ‘All
panellists’
•If you want everyone to see your
comment, select ‘All panellists and
attendees’

5. Recording
The webinar will be recorded and made
available afterwards

6. Welcome from the building digital capability service team
Sarah Knight, head of
data and digital capability Lisa Gray, senior consultant Matthew Earl,
customer success advisor
Ryan Jenner, technical
support analyst
Clare Killen, content
and insights manager
Shri Footring, senior product owner

7. … and the digital experience insights team (DEI)
Ruth Drysdale
senior consultant
Sarah Knight
head of data and
digital capability
Mark Langer-Crame
senior data intelligence
team lead
Shri Footring, senior
product owner
Clare Killen
content and insight manager
Darren Colquhoun,
technical support analyst
Matthew Earl,
customer success advisor

8. Welcome to our second joint meeting
• Aims for today:
• Share practice, ideas and issues around enhancing
student, staff and organisational digital capability
• Discuss approaches to gathering students and staff
expectations and experiences of technology
• Hear about approaches taken in the current situation to
support both student and staff digital capability, and
their wider digital experience
• To reflect on what is working well and lessons learned
Delivered in partnership with the University of Derby
Twitter tag - #digitalcapability #digitalstudent

9. Agenda
Schedule for today:-
• 10:15 - 10:55: Keynote Julie Stone, Fiona Shelton and John Hill, University of Derby
• 10:55 – 11:15 Virtual tea and coffee break
• 11:15 – 11:45: Developing the healthcare workforce for a digital age, Henrietta Mbeah-
Bankas, Health Education England
• 11.45 – 12.20: Member stories from the community
• 12:20 – 13:00 Virtual lunch break
• 13:00 – 13:45: Findings from the 2020 digital experience insights teaching staff
surveys for HE and FE Sarah Knight Head and Ruth Drysdale, Jisc
• 13:45 – 14:00 Virtual tea and coffee break
• 14:00 – 14:50: Member stories from the community followed by the closing of the event
• 15:00: Close
Your feedback please – online evaluation form will be circulated
Presentations will be available from the events page and recordings shared via email

10. What one
thing…
What one thing are you
hoping to take away from
today’s meeting?
Share in the chat window…

11. Building digital capability – news and
updates

12. Building digital capability service
Find out more and sign up at: https://digitalcapability.jisc.ac.uk/

13. Usage of the discovery tool
As of the 16 November:
• We now have over 27,000 users
• 15,240 students
• 12,354 staff
• From over 70 subscribed organisations
• Collectively they have completed almost
25,000 question sets roughly equally
distributed between staff and students
• 11,947 staff
• 13,057 students

14. Students: overall experience and understanding
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
It helped me to understand what digital…
It helped me to assess my own digital…
It helped me to develop my digital…
The tool was easy to use
The feedback I received was useful
The interface was well designed
The experience was positive overall
Strongly disagree Disagree Neutral Agree Strongly agree
• Over 80% agreed it helped them assess their own digital capabilities
• Over 80% agreed it helped them understand what digital capabilities were
• Over 70% agreed it helped them develop their digital capabilities
• Over 80% agreed the feedback was useful, the interface was well designed, and the
experience was positive

15. Staff: overall experience and understanding
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
It helped me to understand what digital capabilities…
It helped me to assess my own digital capabilities
It helped me to develop my digital capabilities
The tool was easy to use
The feedback I received was useful
The interface was well designed
The experience was positive overall
Strongly disagree Disagree Neutral Agree Strongly agree
• Over 80% of staff agreed it helped them assess their own digital capabilities
• Over 75% agreed it helped them understand what digital capabilities were
• Over 50% agreed it helped them develop their digital capabilities
• Over 70% agreed the feedback was useful, and the experience was positive. With just under
80% agreeing the interface was well designed

16. Discovery tool benefits: staff and students
“I felt it was an accurate
representation of my
strengths and
weaknesses and put
into focus areas I need
to develop”
“The final report is a great
tool to break down the
areas for improvement and
also areas of confidence”
“Highly useful as a self-
assessment tool, I will
use the findings
because particular
actions are pinpointed”
“It has helped me
focus and look to
develop both my
current skills and
those areas of
ignorance and the
unknown”
“I learned a lot and very useful which I
will apply to my everyday life moving
forward”
“I did find some
of the
suggestions
useful about
improving my
creativity in the
future”

17. Service updates:
•A new discovery tool question set and supporting resources launched in September
• For teaching staff in FE and HE to self-assess their capability and confidence to plan,
design, deliver and assess learning online
• Updated version of our ‘organisational maturity model’ now available to subscribers
•New group data visualisation feature enabling groups of organisations to see a collated
view of their anonymised, aggregated data
•Recent work with Microsoft to ensure access to their supporting resources available
through the discovery tool resource bank

18. Keep in touch:
Download our digital wellbeing
briefing papers:
digitalcapability.jisc.ac.uk/what-is-digital-
capability/digital-wellbeing/
Join our mailing lists:
jiscmail.ac.uk/jisc-digcap-ug
jiscmail.ac.uk/JISC-DIGITALWELLBEING
Follow our blog:
digitalcapability.jiscinvolve.org
Find out more from https://digitalcapability.jisc.ac.uk
Get in touch at help@jisc.ac.uk (with ‘digital capability’
in the subject line)

19. Digital experience insights – news and updates

20. Digital experience insights surveys
• Our insights surveys provide powerful data on how students,
teaching and professional services staff (and now researchers)
are using technology
• Designed to help to understand and improve the digital
experience in FE and HE
• Provide baseline and benchmarking data to inform
organisations’ digital strategy
• Annual summative report on each survey for each sector,
providing vision and leadership
• New question sets for 2020-1 surveys running from October
and reflect requirements for the COVID-19 context
https://digitalinsights.jisc.ac.uk/
what-is-digital-insights-
experience/

21. Student digital experience insights survey 2020: UK
higher education (HE) survey findings:
https://www.jisc.ac.uk/reports/student-digital-
experience-insights-survey-2020-uk-higher-education
Learner digital experience insights survey 2020: UK
further education (FE) findings:
https://www.jisc.ac.uk/reports/learner-digital-
experience-insights-survey-2020-uk-further-education
Student digital experience insights survey 2020:
question by question analysis of findings from
students in UK further and higher education:
https://www.jisc.ac.uk/sites/default/files/dei-2020-
student-survey-question-by-question-analysis.pdf
Key resources

22. Get involved
Sign up to run the surveys https://digitalinsights.jisc.ac.uk/subscribe/find-out-more/
See our guidance https://digitalinsights.jisc.ac.uk/running-insights-surveys/
Join our Insights community: Click on jiscmail.ac.uk/JISC-DIGITALINSIGHTS-COP
and join by clicking on the 'Subscribe or Unsubscribe' button
Follow #digitalstudent

23. Learning and teaching reimagined
https://www.jisc.ac.uk/learning-and-teaching-reimagined
• Learning and teaching reimagined: a new dawn for
higher education?
• This report is the result of a five-month higher
education initiative to understand the response to
COVID-19 and explore the future of digital learning
and teaching.
• In this report we explore the experience of 2020 and
changing aspirations of the nature and shape
of learning and teaching for the next academic year,
2021/22, and 2030.

24. Shaping the digital future of FE and skills
https://www.jisc.ac.uk/reports/shaping-the-digital-future-
of-fe-and-skills
Shaping the digital future of FE and skills is a cross-
sector research project led by Jisc, working in
tandem with the Association of Colleges (AoC)
FE and skills strategy 2020-2023
https://www.jisc.ac.uk/reports/jisc-further-education-and-
skills-strategy-2020-2023

25. Keynote: Digitally dynamic: building the best of
blends
Julie Stone, Fiona Shelton and John Hill
University of Derby

26. Tea and coffee break – back at 11:15 #digitalcapability
#digitalstudent

27. Developing the healthcare workforce for a digital age
Henrietta Mbeah-Bankas,
Head of blended learning and digital literacy workstream lead
Health Education England

28. Member stories from the community
• Fiona Handley, principal lecturer in learning and teaching, University of Brighton.
‘Using a Teams Group site to collaboratively support staff digital capabilities
as part of the COVID-19 response’
• Bryony Evett-Hackfort, teaching and learning manager, Coleg Sir Gar. ‘From crisis
management to sustainable delivery’
• Dr Tünde Varga-Atkins, senior educational developer (digital education), University
of Liverpool. ‘Getting to the heart of the discipline: enhancing digital
capabilities in the curriculum’

29. Lunch break – back at 13:00 #digitalcapability
#digitalstudent

30. Findings from the 2020 digital experience insights
teaching staff surveys for HE and FE
Sarah Knight and Ruth Drysdale,
Jisc

31. Tea and coffee break – back at 14:00 #digitalcapability
#digitalstudent

32. Member stories from the community
• Laura Hollinshead, learning technologist, University of Derby. ‘Building on the
foundations: Thinking about the future of digital capability development for staff
and students’
• James Wells, head of digital curriculum, Middlesbrough College. ‘Rebooting digital
skills’
• Sharon Perera, academic support team manager, University of Greenwich.
‘Encouraging student engagement in online teaching’
• Pam Thomas, OD advisor, Nottingham College. ‘Rolling Out the Digital Discovery
Tool to FE Staff During Lockdown’

33. Close
• Future community events: based on feedback, our May 2021 event will be:
• Joint BDC and DEI events
• Alternating online (and face to face)
• Please let us know if you would be interested in partnering with us to run a
future event!
Thank you for your contributions!
Presentations will be available from;
https://www.jisc.ac.uk/events/building-digital-capability-and-digital-experience-
insights-community-of-practice-17-nov-2020

34. Get in touch…
help@jisc.ac.uk
With ‘digital capability’ or ‘insights surveys'
in the subject line
Except where otherwise noted,
this work is licensed under CC-BY